2014全國職業(yè)院校技能大賽中職組酒店服務賽項客房中式鋪床項目英語口試參考題庫（20140415定稿）

1、PAGE PAGE 7全國職業(yè)院校技能大賽中職組酒店服務賽項客房中式鋪床項目英語口試參考題庫Part one 句子：中譯英：歡迎光臨我們酒店。譯：Welcome to our hotel.先生，請讓我為您介紹一下房間設施。譯：Let me introduce the room to you, sir.在房間上網是免費的。譯：We offer free internet service in the room.先生，這是您的房間鑰匙。譯：Here is your room card, sir.祝您在我們飯店過得愉快。譯：I hope you will enjoy your stay in our

2、 hotel.對不起，請問有沒有要洗的衣服？譯：Excuse me, do you have any laundry?我們隨時為您服務。譯：We are always at your service.請問1628號房間在哪？譯：Excuse me, where is Room 1628, please?請問您的衣服要怎么洗？譯：How would you like your laundry cleaned?請問您房號是多少？譯：May I have your room number, please?我?guī)ツ姆块g。譯：I will show you to your room.房間里有小冰箱。

3、譯：There is a mini-bar in the room.我現(xiàn)在可以打掃您的房間嗎？譯：May I make up/clean your room now?酒店為客人提供免費的擦鞋服務。譯：The hotel provides free shoe shining service for the guests.抱歉，單人間已經全部訂滿了。譯：Im sorry, our single rooms are fully booked.離開房間時請記得帶鑰匙。譯：Please take the key card with you when you leave the room.對不起，現(xiàn)在不行

4、，我這兒有個客人。譯：Sorry, not now. I have a guest here.先生，您什么時候比較方便？譯：What time would be convenient, sir?您希望我什么時候過來打掃房間？譯：When would you like me to clean your room?這件毛衣要用冷水手洗。譯：Id like this sweater washed by hand in cold water.你替我要一輛出租車好嗎？譯：Could you get a taxi for me, please? 您希望什么時候把衣服給您送回來？譯：When would y

5、ou like your laundry back?請讓我看一下您的住房卡好嗎？譯：Could you show me your room card, please?我來取您要洗的衣服。譯：Im here to collect your laundry.我可以借用一下走廊里放著的那張床嗎？譯：Can I use the bed in the corridor?我想多要一床毛毯和兩只枕頭可以嗎？譯：Can I have one more blanket and two more pillows?我來幫您拿行李吧。譯：Let me help you with your luggage. / bag

6、gage.衛(wèi)生間的香皂用完了，請再給我添一塊新的，好嗎？譯：The soap in the toilet has been used up. Will you please give me a new one?很抱歉讓您久等了。譯：Sorry to have kept you waiting.這是2139房間。請送一個電熨斗。譯：This is Room 2139. Can you send me an iron, please?您一共有幾件行李？譯：How many pieces of luggage/baggage do you have?請您填寫洗衣單，好嗎？譯：Could you fi

7、ll in/out the laundry form, please?對不起，都快中午了，我的房間還沒打掃。譯：Excuse me, its almost noon. My room hasnt been made up/clean yet.)請問您喜歡什么樣的房間？譯：What kind of room would you like/prefer?水龍頭整晚都在漏水。譯：The tap is leaking all night long. 3206房間的電視機壞了，請派人來修理一下。 譯：The TV in Room 3206 isnt working. Please send someon

8、e to fix/repair it.房間面山，十分安靜。譯：The room is facing the mountain. Its very quiet.我想用信用卡結賬。譯：Id like to pay my bill by credit card.史密斯先生不在房間，您需要留言嗎？譯：Im afraid Mr. Smith is not in the room now. Would you like to leave a message?您最后一次是什么時間，在什么地方看見它的？ 譯：When and where did you last see it?英譯中：Housekeeping

9、, may I come in? 譯：我是客房服務員，請問可以進來嗎?Your room number is 3611. Let me show you up there. 譯：您的房號是3611。我?guī)^去。Have you got a booking, madam? 譯：女士，請問您有預訂嗎？The room is at the end of the corridor. 譯：房間在走廊的盡頭。The air-conditioner doesnt work.譯：空調壞了。This is a room with a sea view.譯：這個房間是海景房。How do you like thi

10、s room?譯：您覺得這個房間怎么樣？When can I have my laundry back?譯：我什么時候能取回送洗的衣服？Heres your room. May I put your luggage/baggage here?譯：這是您的房間。我把您的行李放這里好嗎？Youve got three pieces of luggage/baggage. Is that right, sir?譯：先生，您一共有三件行李，是嗎？Well dry-clean the dress.譯：我們將干洗這條裙子。Is there a tag attached to the luggage/bag

11、gage?譯：行李上面有標簽嗎？Theres a 10% discount for a double room.譯：大床間可以打九折。Ill send them up to your room, just one moment. 譯：我馬上把東西送到您的房間，請稍等。What time will you arrive, sir? 譯：先生，請問您幾點到達？We look forward to seeing you. 譯：我們期待您的光臨。Whats the rate for a single room? 譯：單人房的房價是多少？Im very sorry, sir. The hotel is

12、fully booked. 譯：先生,很抱歉，酒店的房間已經預訂滿了。Please deposit your money, jewelry and other valuables in the hotel safe.譯：請將您的現(xiàn)金、珠寶和其他貴重物品寄存在酒店的保險箱內。Certainly, sir. Ill clean up your room earlier tomorrow.譯：好的，先生。我明天早點打掃您的房間。You can make long distance calls from your room.譯：您可以在房間里打長途電話。Im sorry, sir. Im going

13、to your room as soon as I finish this one.譯：對不起，先生，我打掃完這個房間就去您的房間。If you have any requests, please dont hesitate to let us know. 譯：如果您有問題，請隨時找我們。Good evening. May I do turn-down service for you now? 譯：晚上好，現(xiàn)在可以為您開夜床嗎？Id like to have an extra blanket and one more glass. 譯：我想多要一張?zhí)鹤雍鸵粋€玻璃杯。Please fill in

14、/out the laundry list and put it with your laundry.譯：請?zhí)詈孟匆聠危阉吹囊路旁谝黄?。The business hours are from 9:00 a.m. to 10 p.m.譯：營業(yè)時間從上午九點到晚上十點。Do you prefer laundry returned on the same day or by express service? 譯：您的衣服是要當日取還是快洗服務？Could you tell me some features of your suitcase?譯：您能描述一下皮箱的特征嗎？Were very

15、 sorry for the delay, sir. Your luggage/baggage was wrongly delivered to Room 608.譯：很抱歉行李送晚了，您的行李被誤送到608房間了。We apologize to you for having troubled you so much. 譯：很抱歉給您添了這么多麻煩。There is a socket beside the desk. 譯：書桌旁有插座。I assure you it will never happen again. 譯：我向您保證這類事情以后不會再發(fā)生了。Im afraid all hair

16、dryers have been sent out. 譯：恐怕我們的吹風筒都被借走了。There is a Hotel Directory in the desk drawer.譯：桌子抽屜里有酒店服務指南。For baby-sitting service, the charge is 50 Yuan per hour. 譯：托兒服務每小時收費50元。How would you like to make payment, by credit card or in cash? 譯：請問您要怎么付款，刷卡還是付現(xiàn)金？Im afraid we have no record of your reser

17、vation.譯：恐怕我們沒有您的預訂記錄。Please call the Front Desk when you want your room done. 譯：當您需要清理房間時，請給前臺打電話。Pets are not allowed in the hotel. 譯：酒店內是禁止養(yǎng)寵物的。Part two 情景應答：Q：What will you say if a guest comes to say that he cant find his watch? A：Im sorry to hear that. When and where did you last see it? / Can

18、 you tell me some features of your watch? Q：You are going to clean the room for the guest, but he tells you that it is not convenient for him now, what will you say? A：Ill say: Thats all right. I will be back later. What time would be convenient, sir? Q：What will you do if the guest says that she wa

19、nts to use her hairdryer but its 110 volts? A：I will send her a transformer or a hairdryer for 220 volts. Q：You are going to make turn-down service for the guest, but he is working, what will you do? A：I will ask the guest if I can do it now. If not, I will ask him when it will be convenient for him

20、. Q：If the guest calls to complain that his room is too cold, what will you do? A：I will tell him that there is a blanket in the closet, or I will send him an extra one. Q：If the guests want to take part in a party, but they are worried about their babies, what will you say? A：Maybe you can try the

21、baby-sitting service in our hotel. The charge is 80 Yuan per hour. Q：What will you say if a guest wants to have an extra pillow? A：Certainly, sir /madam. Ill bring it to you right away. May I have your room number, please? Q：If a guest calls to complain that the bulb in his room is broken, what will

22、 you do? A：I will apologize to him and tell him that the electrician will come soon. Q：What will you do if the guest wants to surf the internet in the hotel？A：I will tell the guest that the hotel offers free internet service in the room, and there is an internet caf in the hotel as well.Q：How will y

23、ou introduce your guestroom to the guest？A：I will introduce the equipment, the views, the services in the hotel and so on to the guest. Q：When a guest asks you to take her clothes for laundry by phone, what will you say? A：Certainly, madam. I will pick up your laundry soon. May I have your room numb

24、er, please? Q：When you delivered the laundry to a wrong guest, how would you apologize to the guest? A：We are very sorry for the mistake. Im sure this will not happen again. Q：When a guest asks about the express laundry service, what will you say?A：For express service, you may get your laundry back

25、in 4 hours. But there is a 50% extra charge. Q：What do you need to check when you come to collect the guests laundry? A： I will check how many pieces of laundry there are and see if the guest has filled in the laundry list. Q：What will you say if a guest without a reservation wants to check in at the Front Office?A：Just a moment, please. Let me check if there are rooms available.Q：What will you say when the guest has finished checking-in?A：Here is your room key a