客人忌諱的五十項(xiàng)基本要求須知

1、Word文檔 客人忌諱的五十項(xiàng)基本要求須知 1 When an ashtray has more than two cigarette tips in it. 煙灰缸里積有兩個以上的煙頭。 2 When salads are at room temperature. 沙律是室溫。 3 When water glasses are not refilled by waiters on his own initiative. 沒有主動地添水。 4 When hot foods and beverages are served in cold plates or in cold cups. 用 冷盤

2、（杯）盛放熱菜（熱飲）。 5 When hot food is not hot and cold food is not cold. 熱菜不熱，涼菜不涼。 6 When the telephone rings more than 3 times before being answered. 電話響了三次而沒人接聽。 7 When a guest stays on hold for more than 30 seconds for an incoming call for him. 接通電話后，要客人等了半分鐘之久。 8 When dishes or glasses are chiped. 杯碟

3、有缺口。 9 When silver on tables is spotted or tarnished. 上了臺的銀餐具有污點(diǎn)或色澤晦暗。 10 When glasses are streaped. (Hold them up to the light and you will see them). 水杯有花紋。（將水杯放在光亮處即可見） 11 When menus or placentas are ripped, stained, or smudged. 菜牌或臺墊有撕紋、污物或污跡。 12 When bread or rolls are stale around the edges. 面

4、包邊干癟欠新奇。 13 When there are not enough menus for the customers. 沒有足夠的菜牌。 14 When condiment bottles are not full and are coated at the neck. 調(diào)味品的瓶子不滿，瓶口淤物堵塞。 15 When guests wait for 3 minutes without having a drink order. 客人等了三分鐘沒有人問酒水。 16 When food sits in the window (kitchen) waiting to be picked up

5、 in time. 廚房的菜做好了沒有準(zhǔn)時拿走。 17 When china, silver or glass run out. 瓷器、銀器及水杯供不應(yīng)求。 18 When silverwares sets are crooked on the tables. 銀器擺設(shè)不正。 19 When the table setting look messy and not in good order. 臺面擺設(shè)不協(xié)調(diào)。 20 When sugar bowls are dirty inside (take the sugar cubes out and look inside) 糖盅內(nèi)骯臟。（取出糖塊，檢查里面） 21 When salt and pepper bottles are greasy to touch or half empty. 椒鹽瓶油膩沾手或半滿。 22 When we run out of any item in any bar or restaurant at anytime 餐廳、酒巴的食品供不應(yīng)求。 23 When service personnel have the “Im doing you a favor