客戶稽核常用英語(yǔ)集錦課件

1、客戶稽核常用語(yǔ)集錦 Please switch your mobile phone into vibration or mute mode! 請(qǐng)把你的手機(jī)調(diào)成振動(dòng)或靜音模式！Contents 1、接待參觀 2、產(chǎn)線稽核 3、作業(yè) 接待客戶 參觀產(chǎn)線（16） 制程Flow Chart 稽核常用詞（21） 典型問(wèn)題（10）接待參觀接待客戶 、見(jiàn)面介紹（交換名片） A: How do you do? My name is Chen Sung-lim. B: How do you do? My name is Fred Smith. A: Heres my name card. B: And here

2、s mine. A: Its nice to finally meet you. B: And Im glad to meet you, too. A：你好。我叫陳松林。 B：您好，我是弗雷德史蜜斯。 A: 這是我的名片。 B: 這是我的。 A: 很高興終于與你見(jiàn)面了。 B: 我也很高興見(jiàn)到你。 、常用客套話 1、Welcome to this line. 歡迎蒞臨本線。 2、This is (人、站別、儀器等) 這是 3、If you have any questions, please dont hesitate to ask me. 有任何問(wèn)題,請(qǐng)盡管提問(wèn). 4、Please wait

3、for a moment. I have to check the exact data. 請(qǐng)稍等下,我需要確認(rèn)下準(zhǔn)確的數(shù)據(jù). 5、Please follow me. 請(qǐng)跟我來(lái). 6、This way please. 這邊請(qǐng). 7、I hope you can come soon. 期待您下次再來(lái). (補(bǔ)充:領(lǐng)班-foreman, 主管-Team leader/supervisor, 主任- Chief, 副理-assistant manager, 經(jīng)理-Manager) 接待參觀參觀產(chǎn)線 接待參觀參觀產(chǎn)線 、參觀時(shí)常見(jiàn)客戶問(wèn)題及回答 1、(手插段/M/I) Whats the AI inse

4、rtion rate? - Presently, 92% for main board, 82% for power board. - AI自插率有多少? - 目前, 主板是92%, 電源板是82%. 2、(M/I) How many times are the ESD wrist straps tested each day? -Twice. - 靜電手環(huán)每天需測(cè)試幾次? - 兩次. 3、(檢驗(yàn)站/inspection) -What are the major defects of this model? - (依實(shí)際回答,如漏件: part missing, 反向:part be inve

5、rted, 短路: short circuit, 開(kāi)路:open circuit)rist strp difekt (錫爐/ wave soldering) 4、 - What are the main parameters controlled here? - Wave temperature/waving time/pre-heat time. - 錫爐主要管控哪幾個(gè)參數(shù)? - 錫溫/吃錫時(shí)間/預(yù)熱時(shí)間等. 5、- What SPC chart used here? (用哪些SPC管制圖) - P-chart. (P管制圖) 6、(F/T) - Whats the yield rate o

6、f this model? - (依實(shí)際回答) The average yield rate is 99.83% - 當(dāng)前機(jī)種的直通率是多少? - 平均直通率為99.83%. prmit ji:ld vrid 7、- How do you do the sampling inspection? - According to the international standard GB/T2828.1- 2003; randomly inspect 32 pcs in 500 units. - 如何對(duì)產(chǎn)線的產(chǎn)品進(jìn)行抽驗(yàn)？ - 依國(guó)際標(biāo)準(zhǔn)GB/T2828.1- 2003，500臺(tái)抽32pcs. 8、

7、(Middle section/中段測(cè)試) - What are the adjusting items here? （測(cè)試項(xiàng)目有哪些？） - （依實(shí)際回答） 9、- How many operators in this line? (這條線有多少人力？) - About 160, two shifts. （大概兩班160人。）s:mpli inspekn int(:)nnl rndmli dsti preit ift 產(chǎn)線稽核常用語(yǔ)制程 Flow Chart (LCD)AssemblyW/HShippingBurn-inW/BPrintReflow MountChassis storageP

8、re-assemblyIPQAOQA/CSIChassis assyFunction testM/IWave solderICTChassis assyIPQC InspectionSMTPackingWorking orderIPQC Inspection補(bǔ)充：前段：Front Section中段：Middle Section后段：Later Section客戶稽核常用單詞 、作業(yè)指導(dǎo)書(shū): Work Instruction instrkn 1、revision rivin n. 版本變更 updated adj. 更新的 2、be available veilbl to 可用的 ，存在的 、

9、 作業(yè)員：operator preit 1、ESD wrist strap 靜電手環(huán) 2、have no stiffing stifi wearing 無(wú)佩帶硬物 、物料：material mtiril 1、store st: v. 儲(chǔ)存 2、handle hndl v.處理 3、avoid vid damage dmid 避免損壞 4、identification aidentifikein n. 標(biāo)識(shí)，區(qū)別 5、rejected ridekt parts/units 不良品 續(xù)。 6、ESD sensitive sensitiv material 靜電敏感材料 、機(jī)器：Machine mi

10、:n 1、Equipment ikwipmnt 設(shè)備 tool 工具 Fixture fikst 治具 2、carrier kri n. 搬運(yùn)車(chē) inonizer ainaiz n.離子器 3、scratch skrt 刮傷 4、be grounded 接地 5、anti-ESD container kntein 防靜電容器 6、Preventive priventiv Maintenance meintinns Plan 防護(hù)保養(yǎng)計(jì)劃 續(xù)。 、Environment invairnmnt 環(huán)境 1、work area 5S 工作區(qū)域的5S 2、Luminance lju:minns 亮度 3

11、、temperature temprit(r) 溫度 4、humidity hju:miditi 濕度 5、manufacturing area 制造區(qū)域、Work instruction 作業(yè)指導(dǎo)書(shū) 1、Is the WI revision controlled and updated? 作業(yè)指導(dǎo)書(shū)是否有控制即更新？ 2、Is the WI readily available to the operator at the station? 作業(yè)指導(dǎo)書(shū)是否對(duì)應(yīng)相應(yīng)的作業(yè)站別？、Operator 作業(yè)員 3、Is there an updated daily record of operator

12、 checking the ESD wrist strap continuity? 靜電手環(huán)測(cè)試是否每天執(zhí)行？ 4、Has it been defined that operator should have no stiffing wearing at work i.e. ring, watch? 是否定義作業(yè)員在工作中不能佩帶硬物例如戒指/手表等？客戶稽核典型問(wèn)題 、Material 物料 5、Is panel stored and handled properly to avoid damage? Panel是否恰當(dāng)保存和放置以防損壞？ 6、Is there clear identific

13、ation for in process rejected parts or units? 是否有不良品標(biāo)示？ 、Machine 機(jī)器 7、Is the monitor carrier free from material which could scratch to the face of panel? 顯示器搬運(yùn)車(chē)是否是無(wú)刮傷panel面的材料？ 8、Is there a comprehensive Preventive Maintenance Plan and updated record? 是否有全面的防護(hù)保養(yǎng)計(jì)劃和最新記錄？kmprihensiv 、Environment 環(huán)境9、Is the work area 5S defined and there is an adequate program maintain at daily operation? 工作區(qū)域的5S是否