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1、寶潔面試經(jīng)典八大問題(附答案范例)寶潔公司在中國高校招聘采用的面試評價測試方法主要是經(jīng)歷背景面談法,即根據(jù)一些既定考察方面和問題來收集應(yīng)聘者所提供的事例,從而來考核該應(yīng)聘者的綜合素質(zhì)和能力。寶潔的面試由8個核心問題組成。寶潔公司招聘題號稱由高級人力資源專家設(shè)計,無論您如實或編造回答,都能反應(yīng)您某一方面的能力。核心部分的題如下:Pleaseprovideconciseexamplesthatwillhelpusbetterunderstandyourcapabilities.Describeaninstancewhereyousetyoursightsonahigh/demandinggoala
2、ndsawitthroughcompletion.(請你舉一個具體的例子,說明你給自己確定了一個很高的目標,然后達到這個目標。)問題分析:這個問題的考察應(yīng)聘者制定咼目標的勇氣及完成咼目標的執(zhí)彳丁力。關(guān)鍵詞為:demandinggoal、sawitthrough?;卮鸱独?記住,采用What+STAR+KeyWords法則來回答)What:DesignedashowtocelebratetheAnniversaryofXiamenUniversity,andwon2ndPrizeoutof12teams.Situation(KeyWord:demanding)Ontheanniversaryn
3、ight,therewasahugecelebrationparty,wheresongs,dancesanddramaswereplayed.Eachschoolshoulddesignfiveshows,andourclassvolunteeredtodesignone.Itwasademandinggoalasitwasveryclosetotheendofthetermwhenmoststudentswerebusypreparingforfinalexams.Task:AsasophomorestudentIwasinchargeofmyclassperformance,whichw
4、asadrama.Ihadtodealwiththepressurefromstudy,myclassmatesdisinterestinacting,andmyroleasthekinginthedrama.Actions:(KeyWords:howIsawitthrough)First,astherewereonly20studentsinmyclass,Idistributedatleastonetasktoeachstudent;eitherarole,ormakingtoolsorcostumes.Second,sinceattheendofthetermeachmemberwasb
5、usywithstudy,therehearsalscheduleshouldbereasonableandperiodic.Allteammemberscooperatedwellbecauseofthelowfrequencyandshortdurationofeachrehearsal.Third,musicandscenerywereaddedintorehearsalinordertogetclosetothecircumstancesoftheparty.Inaddition,Iemphasizedthevalueoftimeandorderedeveryactortorespec
6、totherpartners.Result:Intheend,ourperformancewasverysuccessful.otonlydidIactthekingwonderfully,butalsogotgoodmarksonthefinalexam.Summarizeasituationwhereyoutooktheinitiativetogetothersonanimportanttaskorissue,andplayedaleadingroletoachievetheresultsyouwanted.(請舉例說明你在一項團隊活動中如何團結(jié)他人,并且起到領(lǐng)導(dǎo)者的作用,并帶領(lǐng)團隊最終獲
7、得所希望的結(jié)果。)問題分析:這個問題實質(zhì)上是考察應(yīng)聘者的領(lǐng)導(dǎo)能力。其關(guān)鍵詞有:tooktheinitiative,getotherstocomplete,leadingrole。所以在描述的時候要重點描述自己如何吸引他人參與、團結(jié)并鼓勵他人、帶領(lǐng)團隊達到目標這個過程。回答范例:What:IorganizedagrouptosingEnglishchoironChoirEve,visitedallthedormitoriesinouruniversityandsentChristmasgiftsonbehalfofourEnglishAssociation.Situation:Tobroaden
8、thestudentsunderstandingofWesternculture.Task:OrganizedagrouptosingEnglishchoironChoirEveAction:(Keywords:tooktheinitiative&leadingrole)SuggestedtheideatotheChairmanofourEnglishAssociationandgothisapproval.Askedeachmemberofourassociationtoofferatleastthreesuggestionsoneachofthequestionsbelow:Whatson
9、gstoplay?Whocouldjointhechoir?Whereshouldweperform?Combinedtheotherteammemberssuggestionswithmyideaandmadeadecisiononthequestionsabove.Organizedtherehearsals,remindedthesingersofeachrehearsaltimeandplacewithshortmessages,becauseoursingerswereindeedbusyandtheycouldforget.Madeeachrehearsalaslivelyaspo
10、ssibletomakethesingersfeeltheatmosphereofChristmas,andthusmotivatethemtosingwithemotion.Result:ManystudentssaidthattheywerehappilysurprisedbyouractivityandtheyhopedwewouldholdsuchactivitiesnextChristmas.Andsomesaidtheywouldlovetojoinourassociationtolearnthebeautifulchoir.Describeasituationwhereyouha
11、dseekoutrelevantinformation,definekeyissues,anddecideonwhichstepstotaketogetthedesiredresults.(請你描述一種情形,在這種情形中你必須去尋找相關(guān)的信息,發(fā)現(xiàn)關(guān)鍵的問題事項,并且自己決定依照一些步驟來獲得期望的結(jié)果。)問題分析:這個問題考察應(yīng)聘者的分析能力、判斷能力及決策能力。關(guān)鍵詞為:seekoutrelevantinformation,definekeyissues,decideonthesteps。面試官實質(zhì)上是希望了解你分析處理一件事情的全過程,與上一個題目考查如何爭取別人的協(xié)助是完全不同的。所以
12、,你在描述的時候應(yīng)該把描述的重點放在你做整個事情的經(jīng)過上,而不是和什么人一起做?;卮鸱独篧hat:IorganizedthefirstactivityoftheManagementSchoolEnglishAssociation.Situation:Astheassociationisnewlyfounded,notmanystudentsshowinterestinouractivities,andwelackefficientwaysofhelpingtheexistingmemberstoimprovetheirEnglish.Task:Wedecidedtomakesomeimpro
13、vementsinourassociation,inordertohelpmorethantwohundredfreshmenandsophomoreswiththeirEnglishwhilepublicizingourgroup.Actions:(KeyWords:Seekoutrelevantinformation,Keyissue,Decideonthestepstotake)Seekoutrelevantinformation:*Whatkindofentertainmentwaspopularamongstudentsthatalsoofferedchancesforthemtol
14、earnEnglishmosteffectively?*Whichteacherwassuitableforthisposition?*Whenwereourmembersavailable?*Whichplacewasconvenientforalargeattendance?*Otherrelatedfactors,suchastheavailabilityoffacilitiesandthelayoutofthespots.Keyissue:WhataretheweakpointsofthestudentsEnglishabilities,vocabulary,listening,spe
15、aking,grammarorwriting?Decideonthestepstotake:*AdministeraquestionnairetofindouttheweakpointsofthestudentsEnglishabilities.*Workoutsomeactivitieswithteacherstoimprovetheweakpoints.*Administeranotherquestionnairetoevaluatethepopularityofouractivitiesandchoosethetop3tolaunch.*Launchthetop3activities.R
16、esult:TheTop3activitiesFunVocabularyRecitation,FriendsMockShow,DevilEnglishCornerprovedhighlysuccessful,andwehosteddoublethenumberstudentsinourlateractivities.Describeaninstancewhereyoumadeeffectiveuseoffactstosecuretheagreementofothers.(請你舉一個例子說明你是怎樣通過事實來說服他人的。)問題分析:這個問題考察應(yīng)聘者以事實說服他人的能力。關(guān)鍵詞為:facts,s
17、ecureagreementso對于這個問題的回答應(yīng)該直截了當(dāng),先將不同的意見羅列出來,以及其他人不同意的理由,然后逐條以事實來說服他人?;卮鸱独篧hat:IadvancedaplantofoundanEnglishGardenincollaborationwiththeEnglishassociationinaneighboringuniversity.Situation:WhenIwasamemberoftheEnglishassociationinouruniversity,Irealizedthattheactivitiesweorganizedlackeduniquenessand
18、couldnteffectivelyhelpthestudentsimprovetheirEnglish.Ourneighboringuniversityisjustafive-minutewalkawayfromus.Task:IproposedtheideatothePresidentoftheAssociationthatwefoundanEnglishGardenincooperationwiththeEnglishassociationintheneighboringuniversity.Actions:(KeyWords:disagreement,facts)Thedisagree
19、mentsImetincluded(KeyWords:disagreement):ourschoolauthoritymaydissent.Thehighcost,andwedidnthaveenoughhumanresourcestocarryoutthisproject.ThereweretoomanyEnglishcorners;anotheronewasunnecessary.ThefactsImadeuseof(KeyWords:facts):Ourdeanapprovedthisproposal.Ourpartnerwaswillingtoprovidefinancialassis
20、tance,andourmembersvolunteeredtodesignthedetailsoftheplanandimplementit.ApollshowedthatthecurrentEnglishcornersdidnotmeetthestudentsrequirementsandlackeduniqueness.Result:OtherswereconvincedandwesuccessfullyfoundedtheEnglishGarden.Itsrunonceaweeknow,eachmeetingattractsoverahundredstudents.Giveanexam
21、pleofhowyouworkedeffectivelywithpeopletoaccomplishanimportantresult.(請你舉一個例子,說明在完成一項重要任務(wù)時,你是怎樣和他人進行有效合作的。)問題分析:這個問題實質(zhì)考察的是應(yīng)聘者的團隊合作能力。關(guān)鍵詞為:workedeffectivelywithpeople。在回答這道問題時,建議從我做了什么和別人做了什么兩個角度來描述?;卮鸱独篧hat:Ourteamwonthe2ndPrizeintheMilitarySongsCompetitionheldinouruniversity.Situation:Intotal20team
22、sjoinedthecompetition,eachteamrepresentedaclass.Task:Iwasinchargeoftheproject.Wedecidedtomakeourteamsperformanceuniqueinordertowinaprize.Actions:(KeyWords:workedeffectivelywithpeople)i.Design:Icooperatedwithmycolleaguestoplantheclimaxoftheperformance,themusicalaccompanimentofthesongsandthewholearran
23、gementofthenarrativepoem.Asthreemembersinourteamweregoodatguitar,Iencouragedthemtocomeupwithsomeideasabouthowtouseaguitarinthemilitarysongs.ii.Rehearsal:Iworkedtogetherwiththosewhowereinchargeofthelights,soundsandscenestocreatetheperfectartisticeffect.Onstage:Iremindedmyfellowswithgesturesandeyeexpr
24、essions.Also,Ihelpedasingertocopewithanemergency.Result:Ourmilitaryteamwonthesecondprizeinthiscompetition.Describeacreative/innovativeideathatyouproducedwhichledtoasignificantcontributiontothesuccessofanactivityorproject.(請你舉一個例子,說明你的一個有創(chuàng)意的建議曾經(jīng)對一項計劃的成功起到了重要的作用。)問題分析:這個問題實質(zhì)考查應(yīng)聘者的創(chuàng)新能力。關(guān)鍵詞為:creativeide
25、a,significantlycontributed?;卮疬@個問題應(yīng)將描述重點放在你的創(chuàng)新意識、創(chuàng)新依據(jù)、有了創(chuàng)新的想法之后如何去實現(xiàn),以及這個創(chuàng)新想法起到作用上。回答范例:What:Isuggestedthatwesetthetopictobe“SellYourself”fortheannualspeechcontestinourschool.Situation:Eachyearourschoolholdsaspeechcontest,thetopicisrandomlychosenbytheteachers,forexample,howtoprotecttheenvironment,the
26、importanceofhonesty,andsoon.Studentsarenotveryexcitedaboutthesetopics.Task:Iamquiteinterestedinparticipatinginspeechcontests,butIdlikethemtobedifferent,moreexcitingandmoreuseful.SoIdecidedtooffersomesuggestionstoourschool.Actions:Iproposedthreetopics:SellYourself;WhereIllbein3Years;BeCompetitive.All
27、focusonfuturejobhuntingandcareerdevelopment,whichIbelieveareattractivetopicstomoststudents.IsurveyedotherstudentsandgottheinformationthatSellYourselfseemedbetter,becauseitgaveusachancenotonlytosaysomething,butpossiblytosinganddanceinadditiontojustspeak.Result:MyproposalwasusedintheSpeechContest,whic
28、hwasenjoyedbythestudents.Over500studentscametowatchthespeechcontest,doublethepreviousaudiencesize.Andtheparticipantssaidthetopicgavethemagoodopportunitytoshowoffandbecomemoreconfident.Provideanexampleofhowyouassessedasituationandachievedgoodresultsbyfocusingonthemostimportantpriorities.(請你舉一個具體的例子,說
29、明你是怎樣評估形勢,將精力集中在最重要的事情上從而獲得你所期望的結(jié)果。)問題分析:這個問題考察的是應(yīng)聘者分析事情和找到問題關(guān)鍵點的能力。關(guān)鍵詞為:assessedasituation,focusedontheprioritie。在回答這個問題時應(yīng)該將重點放在處理事情的分析過程上?;卮鸱独篧hat:Ioncesolvedtheproblemoflackofinventoryinourstoreinanhour.Situation:Fourstoresdothepromotionatthesametimeandourstoreisoneofthem,thelargestone.Thesalesa
30、ssistantonthepreviousdayforgottoreportthattheinventorywasntenoughandIjustrealizeditwhenIarrivedinthemorning.Task:(KeyWords:myassessmentofthesituation,thepriorities)*Thefourpromotingstoreswerenotveryfarfromeachother,andtheyopenedatdifferenttimes.Itwaspossibletofetchsomestockfromanotherstoreandmakeupforitlater(Myassessmentofthesituation).*Tosatisfythestocking
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