微軟云計(jì)算與動態(tài)數(shù)據(jù)中心系列課程

1、System Center Service Manager:與現(xiàn)有IT基礎(chǔ)架構(gòu)集成MCT東方瑞通（）服務(wù)主要內(nèi)容主要內(nèi)容：展示Service Manager和其它System Center產(chǎn)品的集成點(diǎn)Service Manager要點(diǎn)：Service Manager與Configuration Manager 能很好協(xié)作自服務(wù)proviingDesired Configuration Management (DCM)Service Manager與Operations Manager 能很好協(xié)作告警 事件創(chuàng)建和服務(wù)定義和Service Manager可以在企業(yè)范圍內(nèi)進(jìn)行數(shù)據(jù)整合CMDB + C

2、onnectorsOpalisegration ServerService Manager: 其價(jià)值在于集成Compliance & RiskAssetChangeIncidentProblemConfigurationManagement DBPortalFormsWorkflowsData WarehouseWork ItemsConfigurationItemsKnowledgeService Manager價(jià)值所在通過自服務(wù)來降低支持成本并增加最終用戶滿意度最終用戶提供了選擇和靈活性在任意時(shí)間、任意地點(diǎn)有效地做支持改進(jìn)可靠性減少服務(wù)器下線時(shí)間并且改善解決數(shù)據(jù)中心問題的時(shí)間簡化合規(guī)性和風(fēng)

3、險(xiǎn)管理數(shù)據(jù)中心實(shí)現(xiàn)IT投資的價(jià)值滿足企業(yè)不斷改變的需求通過自動化合規(guī)管理來降低業(yè)務(wù)風(fēng)險(xiǎn)業(yè)務(wù)集成的自服務(wù)門戶平均每次$30支持的成本為$25 到自服務(wù)門戶減少了30%的支持量準(zhǔn)備重置創(chuàng)建、查看服務(wù)請求查看通知搜索、查看知識庫場景：自動化最終用戶請求Create Packages & ProgramsEnd User Requests SoftwareManager Approves RequestAdvertisement DeliveredSoftware DeployedEnd UserManagerConfigure SM PortalIT分析師所使用的SYSTEM CENTER集成功能S

4、C集概覽配置項(xiàng)通過連接器單向同步進(jìn)入CMDB工作項(xiàng)通過工作流進(jìn)行同步CM Computers with inventory,collections, DCM baselinesOM MP inventory, distributed applicationsCM unidirectionalo the CMDB forDCM baseline violation as IncidentsOM Bidirectional for Incidents generated from AlertsAD Users, groups, prers, computersCMDBService Manager

5、價(jià)值所在通過自服務(wù)來降低支持成本并增加最終用戶滿意度最終用戶提供了選擇和靈活性在任意時(shí)間、任意地點(diǎn)有效地做支持改進(jìn)可靠性減少服務(wù)器下線時(shí)間并且改善解決數(shù)據(jù)中心問題的時(shí)間簡化合規(guī)性和風(fēng)險(xiǎn)管理數(shù)據(jù)中心實(shí)現(xiàn)IT投資的價(jià)值滿足企業(yè)不斷改變的需求通過自動化合規(guī)管理來降低業(yè)務(wù)風(fēng)險(xiǎn)業(yè)務(wù)SC集成的事件管理來自于告警的事件，能夠解決這幾方面下線時(shí)間AwarenessActionCommunication解決時(shí)間Context of the problemApplicability of existing solutionCommunication場景：自動化SCOM 告警 事件INCIDENTRESOLVEDA

6、LERT GENERATEDINCIDENT CREATEDINCIDENT DIAGNOSEDINCIDENT CLOSEDITyst / OperatorSERVICE MONITOREDService Manager價(jià)值所在通過自服務(wù)來降低支持成本并增加最終用戶滿意度最終用戶提供了選擇和靈活性在任意時(shí)間、任意地點(diǎn)有效地做支持改進(jìn)可靠性減少服務(wù)器下線時(shí)間并且改善解決數(shù)據(jù)中心問題的時(shí)間簡化合規(guī)性和風(fēng)險(xiǎn)管理數(shù)據(jù)中心實(shí)現(xiàn)IT投資的價(jià)值滿足企業(yè)不斷改變的需求通過自動化合規(guī)管理來降低業(yè)務(wù)風(fēng)險(xiǎn)業(yè)務(wù)合規(guī)性管理主要場景Reduce operational cost by managing deviatio

7、n from standardized configurationManage regulatory complianceService Manager 與 DCM 協(xié)同，能夠?qū)蓚€(gè)幫助都有Regulatory compliance is focus of additional solution (BI03)場景：使用DCM實(shí)現(xiàn)合規(guī)管理自動化CNTINCIDENT CREATEDINCIDENT DIAGNOSEDCHANGE REQUESTEDREMEDIATION ACTIONMANAGEDITyst / OperatorDCM DRIFTCMDB + Connectors = 數(shù)據(jù)集成了

8、Configuration Management Database (CMDB)Configuration Items (CI) = computers, software, usersWork Items (WI) = incidents, problems, change requestsRelationships betn CIs and betn CIs and WIsCMDB架構(gòu)可以使用Management Packs 和Authoring Tool進(jìn)行擴(kuò)展Common schema shared with SCOMAuthoring tool supports customizat

9、ion of forms, workflows and schema extensConnectors 能夠自動在CMDB中從其它數(shù)據(jù)庫創(chuàng)建CIConnectors run on a schedule and data is watermarked to facilisynchronizatione efficient dataService Manager ships with Connectors for SCCM, SCOM and Active Directory與其它產(chǎn)品的數(shù)據(jù)集成是通過Opalisegration Server實(shí)現(xiàn)的使用Opalis進(jìn)行Service Manager

10、數(shù)據(jù)集成Service Manager使用了 Opalis在它的CMDB 和其它產(chǎn)品數(shù)據(jù)庫之間同步數(shù)據(jù)，來支持?jǐn)?shù)據(jù)集成以及企業(yè)的互操作性HP Operations for UNIXHP Operations WindowsHP Operations SolarisHP Network Node ManagerHP Service DeskHP Service ManagerHP Asset ManagerHP iLO 2IBM Tivontrise ConsoleIBM Tivoli Netcool/OmnibusIBM Tivoli Storage ManagerEMC Smarts InC

11、hargeBMC Atrium CMDBBMC Remedy AR SystemBMC Event ManagerBMC PatrolBMC BladeLogic Operations ManagerCA AutoSys客戶喜愛集成、RIO和簡化！57 Customers Already in ProductionEquiniti“Were looking at a definite reductionhe staff hoursrequired tiver high service levels. It will take half thetime it used to for managi

12、ng the change pros, leavingmore time to fix othroblems.”Matt Higham, Technical Strategy ConsultantGeneral Mills“We installed Service Manager and set up the connectors.In less CMDBn two hours, we had a useful, synchronizedt we had not been able to duplicate with Remedyin all the years we have had it

13、installed (moren 15years).”Glenn Cozine, Senior Technical Spelist and Project ManagerAvanade“(Service Manager) helps us gather betterelligenceabout our infrastructure, which enables us to bettlanfor hardware replacements, software upgrades, and other modifications to our infrastructure.”Kristin Shul

14、ik, Product Manager for IT Management ServiISV合作伙伴正在提供 Service Manager解決方案Provance“Asan ISV,the flexibilityand extensibility of theplatformallowsustver the sameerfulcapabilitiesrovide in our standaloneProvanceITAssetManagementsoftwarefromrightwithin SystemCenterServiceManager.Customersget the bestof

15、 both worldsour longtimeProvanceexpertisein ITAssetManagementdelivered withCenter technology.”GordWatts,ViceSystemMarketingSI合作伙伴已經(jīng)準(zhǔn)備好做Service Manager的支持！CDW“作為解決方案集成商，都很期待下一個(gè)重頭產(chǎn)品我要非常榮幸地告訴您，Service Manager 就是！ Service Manager發(fā)布的同時(shí)，就在超過15 家客戶的現(xiàn)場部署了它。通過和這批早期采用了SM的客戶合作自己也是SM的早期使用的解決方案、知識和經(jīng)者對驗(yàn)都很有信心，能夠幫助的客戶從Service Manager和整個(gè)System Center套件中獲取最多suite.”Doug Miller, PracticeArchitectSystem Center