麥德龍食品安全體系培訓(xùn)課件

1、錦江麥德龍現(xiàn)購自運(yùn)有限公司合肥包河商場(chǎng) 麥德龍食品安全體系Metro Food Safety Management2030710 MCC Presentation Template.potHACCPSGS AuditSGS審核Crisis management危機(jī)管理Good hygiene practice良好衛(wèi)生操作規(guī)范Cleaning in store門店清潔Shelf-life control貨架期管理Cold Chain冷鏈Training培訓(xùn)GovernmentRelationship政府部門聯(lián)系Own brandsManagement自有品牌管理Customer complain

2、t顧客投訴Supplier control供應(yīng)商控制Food hygiene食品衛(wèi)生Customer Satisfaction顧客滿意Culture change改變思維和習(xí)慣Pest control蟲害控制3030710 MCC Presentation Template.pot麥德龍食品安全體系供應(yīng)商的選擇 supplier selection配送中心 Distribution center商場(chǎng)食品安全保障 - HACCP顧客投訴 Customer complaint顧客交流 Customer communication政府聯(lián)系Government relationship2麥德龍食品安全

3、體系4030710 MCC Presentation Template.pot6030710 MCC Presentation Template.potHACCP 認(rèn)證HACCP Certificate麥德龍是國內(nèi)第一家推行HACCP質(zhì)量體系并獲得認(rèn)證的零售企業(yè)We are the 1st retailer in ChinaFor HACCP certification麥德龍食品安全體系7030710 MCC Presentation Template.pot自有品牌供應(yīng)商的控制Own brand management必須通過專業(yè)機(jī)構(gòu)（SGS,ITS等）審核才能成為麥德龍自有品牌的供應(yīng)商 Th

4、e supplier should be audited by professional auditor (SGS,ITS)審核后提出整改要求，幫助供應(yīng)商不斷改進(jìn) Corrective action by supplier每12年定期審核 Regular audit, once per 1-2 years供應(yīng)商的選擇 Supplier selection2麥德龍食品安全體系9030710 MCC Presentation Template.pot所有通過配送中心QA檢查的產(chǎn)品都有相應(yīng)的收貨標(biāo)準(zhǔn)QA人員依據(jù)收貨標(biāo)準(zhǔn)進(jìn)行質(zhì)量檢查，驗(yàn)收. Distribution center have set u

5、p series of detailed goods receiving standards, QA staff checks goods according these standards. 車輛檢查清潔、溫度Check the temperature, sanitation of vehicle 產(chǎn)品檢查外觀、標(biāo)簽、貨架期等 Check goods package, labeling, shelf lifeetc. 證書檢查Check certificates 不同區(qū)域有溫控要求Different areas with different temperatures 每日檢查記錄Daily

6、record- 有環(huán)境衛(wèi)生控制制度Regulation for sanitation 定期自查Periodical inspection 每季度第三 方審核 3rd part company audits quarterly 車輛溫度有控制 Control the temperature of vehicle 車輛清潔有控制 Control the cleaning of vehicle 肉類產(chǎn)品運(yùn)輸車輛執(zhí)行清潔消毒，開具車輛消毒證 Clean the vehicle of meat transportation, issue the truck certificate from govern

7、ment 運(yùn)輸前產(chǎn)品簽封，確保其運(yùn)輸途中不受污染和觸及 Seal the truck before departure to avoid touch or contamination收貨 Goods receiving 倉儲(chǔ) Storage運(yùn)輸 Transportation配送中心Distribution center2麥德龍食品安全體系 METRO food safety system10030710 MCC Presentation Template.pot冷鏈配送中心收貨儲(chǔ)藏發(fā)貨運(yùn)輸商場(chǎng)收貨冷鏈控制下的食品安全完善的冷鏈運(yùn)作確保食品安全 11030710 MCC Presentation

8、 Template.pot商場(chǎng)食品安全保障 - HACCPFood safety assurance in store - HACCP2HACCP體系的建立：Establish HACCP system 控制各個(gè)環(huán)節(jié)，防止食品對(duì)消費(fèi)者造成危害 Control each point to prevent the risk of food for our customer 7-步驟清潔方法 7 steps for cleaning 冷鏈控制 Cold chain management 良好衛(wèi)生規(guī)范 Good sanitation practices麥德龍食品安全體系 METRO food safe

9、ty system12030710 MCC Presentation Template.pot肉類，水產(chǎn)，果蔬產(chǎn)品有獨(dú)立收貨口 Meat, fish and fruit & vegetable have their own dedicated goods receiving platforms不同操作區(qū)域有效分隔 The different processing areas are separated 有良好的溫控環(huán)境 Sales area with controlled temperature2商場(chǎng)食品安全保障 - HACCPFood safety assurance in store -

10、HACCP麥德龍食品安全體系 METRO food safety system13030710 MCC Presentation Template.pot2各部門都有標(biāo)準(zhǔn)工作服，工作帽 standard uniform for different departments商場(chǎng)食品安全保障 - HACCPFood safety assurance in store - HACCP麥德龍食品安全體系 METRO food safety system14030710 MCC Presentation Template.pot2加工區(qū)域使用帶蓋、腳踏垃圾桶 In the processing area,

11、 we only allow pedal garbage bin with cover不同部門使用不同顏色垃圾桶 Different colors to separate garbage bins into different departments商場(chǎng)食品安全保障 - HACCPFood safety assurance in store - HACCP麥德龍食品安全體系 METRO food safety system16030710 MCC Presentation Template.pot2HACCP專用刀具 HACCP professional knifeHACCP專用清潔刷 HAC

12、CP professional cleaning brush商場(chǎng)食品安全保障 - HACCPFood safety assurance in store - HACCP麥德龍食品安全體系 METRO food safety system17030710 MCC Presentation Template.pot2收貨質(zhì)量檢查：Quality check during goods receiving肉類檢驗(yàn)檢疫證、車輛消毒證、豆制品送貨單等等 Animal Product Quarantine Certificate, Transport Vehicle Pasteurize Certifica

13、te, Delivery Note of bean productetc.蔬菜到貨農(nóng)殘測(cè)試 - 拒收不合格品 Check pesticide residues in vegetable reject unqualified goods產(chǎn)品質(zhì)量檢查: Check goods quality產(chǎn)品生產(chǎn)日期、保質(zhì)期檢查 Check product date, shelf life商品標(biāo)簽檢查 符合國家法律法規(guī) Check labeling abide by national regulation商場(chǎng)食品安全保障 - HACCPFood safety assurance in store - HACCP

14、麥德龍食品安全體系 METRO food safety system19030710 MCC Presentation Template.pot2冷鏈的維護(hù)：有效溫度控制 Maintain the cold chain: control the temperature正確的收貨、儲(chǔ)藏、銷售溫度，定期記錄 Control the right temperature of goods receiving, storage and sales area, record them termly為顧客提供特殊包裝，如冰液袋，保溫盒等 Provide solution for our customer,

15、for example: isolated bags or boxes商場(chǎng)食品安全保障 Food safety assurance in store麥德龍食品安全體系 METRO food safety system20030710 MCC Presentation Template.pot2衛(wèi)生：食品安全的保證 Sanitation: the key point of food safety正確清潔方法 Right cleaning procedure保證各區(qū)域衛(wèi)生、操作臺(tái)及工器具衛(wèi)生 Assure the cleaning of tools, processing tables and a

16、reas人員衛(wèi)生 Personal hygiene保質(zhì)期管理：The management of shelf life分工到人，責(zé)任分明 Request dedicated staff to check it做好計(jì)劃，定期檢查 Prepare the action plan and check it termly商場(chǎng)質(zhì)量經(jīng)理隨時(shí)抽查 Random check by store quality manager商場(chǎng)食品安全保障 Food safety assurance in store麥德龍食品安全體系 METRO food safety system21030710 MCC Presentat

17、ion Template.pot2商場(chǎng)衛(wèi)生及質(zhì)量審核：Hygiene & quality audit in store專注于食品衛(wèi)生和安全 Focus on food hygiene and safety審核以及取樣作微生物分析 Audit store and sample articles for microbe testing請(qǐng)具有豐富經(jīng)驗(yàn)的第三方審核公司，保證客觀性和均一性 Entrust professional third party audit company to assure the objective and uniform result商場(chǎng)食品安全保障 Food safet

18、y assurance in store麥德龍食品安全體系 METRO food safety system22030710 MCC Presentation Template.pot商場(chǎng)有專職質(zhì)量經(jīng)理 Dedicated store quality manager 落實(shí)，貫徹、執(zhí)行公司的質(zhì)量政策 Follow, implement METRO quality policy 檢查商場(chǎng)收貨產(chǎn)品質(zhì)量 Check quality during goods receiving 定時(shí)檢查商場(chǎng)相關(guān)區(qū)域的溫度和清潔 Check the temperature and cleaning in related

19、areas 開展培訓(xùn)，提高商場(chǎng)人員的質(zhì)量意識(shí)和規(guī)范操作 Train for store staffs, improve quality awareness and procedure2商場(chǎng)食品安全保障 Food safety assurance in store麥德龍食品安全體系 METRO food safety system23030710 MCC Presentation Template.potHACCP & Quality Manual HACCP手冊(cè)、質(zhì)量手冊(cè)2麥德龍食品安全體系 METRO food safety system24030710 MCC Presentation T

20、emplate.potCommunications effort信息傳達(dá)需要High高Level 3Elevated public concern公眾關(guān)注升級(jí) Significant consumer risk對(duì)消費(fèi)者產(chǎn)生了重大危害e.g. Sudan III found in fresh egg and exposed in several cities media鮮蛋中發(fā)現(xiàn)蘇丹紅，并在多家城市媒體上曝光Level 1 Little or no public concern很少或幾乎沒有引起公眾關(guān)注 No risk to consumer對(duì)消費(fèi)者沒有危害e.g. Peroxide value

21、 out of norms in oil食用油過氧化值超標(biāo) Level 2Public concern引起了公眾關(guān)注 Risk to consumer can not be ruled out對(duì)消費(fèi)者產(chǎn)生了難以消除的危害e.g. Pest found in food and exposed on local media 食品中發(fā)現(xiàn)蟲子并在地方媒體上曝光High高Public concern/consumer risk公眾關(guān)注程度/對(duì)消費(fèi)者的危害Low低質(zhì)量相關(guān)事故危機(jī)管理Quality Related Incident Management26030710 MCC Presentation T

22、emplate.potQM or FM in affected store事發(fā)門店的質(zhì)量經(jīng)理或樓經(jīng)Country Manager總經(jīng)理Crisis management group危害控制小組BUM區(qū)域經(jīng)理SGM店長(zhǎng)Buyer采購Instruction指示Notify通報(bào)All Stores所有門店Notification通知報(bào)n4HQ QA/HQ PR 總部質(zhì)量部和公關(guān)部Notify通報(bào)Notify通報(bào)HQ QA 總部質(zhì)量部Head of QA Metro Group德國總部質(zhì)量經(jīng)理Information Flow 信息傳遞流程Withdrawal產(chǎn)品撤回3127030710 MCC Pre

23、sentation Template.pot麥咨達(dá)是麥德龍集團(tuán)于2007年在中國投資一家獨(dú)資農(nóng)業(yè)咨詢公司。根據(jù)國際標(biāo)準(zhǔn)，對(duì)企業(yè)整個(gè)產(chǎn)品供應(yīng)鏈提供專業(yè)質(zhì)量培訓(xùn)與咨詢。將更多安全的和全程可追溯的產(chǎn)品推向海內(nèi)外市場(chǎng)。1. 麥咨達(dá)是誰29030710 MCC Presentation Template.pot 可追溯體系09年中央一號(hào)文件第八條明確表示“實(shí)行嚴(yán)格的食品質(zhì)量安全追溯制度、召回制度、市場(chǎng)準(zhǔn)入和退出制度 ”。我國6月1日開始實(shí)施的食品安全法，雖沒有標(biāo)注食品可追溯性。但明確表示加強(qiáng)各種記錄(記錄是實(shí)施可追溯的基礎(chǔ)和前提)，從而為我國可追溯納入法律要求鋪平道路?？勺匪蒹w系建立是我國食品安全的發(fā)展方向。30030710 M