酒店紅葡萄酒服務程序(中英文版)

POLICY&PROCEDURENo.:FBSOP/016政策與程序No.:016Date:01/01/2006日期：No.ofpage:1/2頁數：OriginatingDepartment:WesternRestaurant公布部門：西餐服務SupersedeP&PNo.:NA取代政策號碼：Subject主題：HowToServeRedWine如何樣服務紅葡萄酒POLICY目的1.1Therestaurantmanageroverseeseachphaseofserviceprovidedtothecustomers.餐廳經理應兼顧每一個提供給顧客的服務環(huán)節(jié)1.2DistinctiveSofitelfeature:inClassAhotels,asommelierhelpscustomerselectawine.定義索非特的特點：在酒店里職員應關心顧客選擇葡萄酒SCOPE范圍OperationStaff服務人員PROCEDURE程序3.1Ensurecorrectglassesareplacedonthetable確保正確的杯具擺放在餐桌上-Redwineglassshouldbeusedforred紅葡萄酒用紅葡萄酒杯，他比白葡萄酒杯大。具體樣式依照餐廳的情況而定wine,itisbiggerthanwhitewineglass,stylevariesdependingonoutlet.-ForsomespecialFrenchredwinesweareusingspecialglasses對一些特不的法國紅葡萄酒應選用特不的酒杯3.2Collectthebottleofwinethathasbeenordered選取被點的葡萄酒-Whencollectingthewine,weshouldcheck:Name&vintagetoensurethatitcorrespondswithwhattheguesthasordered.當取酒時應檢查名稱，年份以確保其正確性-CheckifLabelisnotripped.檢查酒標是否有破損-Bottleisclean.酒瓶潔凈3.3Presentthebottleinfullname酒瓶展示–fromtherighthandside在右手邊進行3.3Holdingtheneckofthebottlewithyourhandfirmly,anglethebottleandcutthefoilbelowit右手牢牢的握住瓶頸，傾斜酒瓶，割去錫皮-Thefoilcutshouldbecleancutandbelowthelipontheneckofthebottle割去錫皮時應在瓶頸處的瓶蓋處-Wheninsertingthecorkscrew,weshouldholdthebottlefirmlyandbytheneck在插入酒鉆時應注意牢牢的握住瓶頸。3.4Utilizingthelevelextractthecorkslowlywithoutpoppingit.利用杠桿的力量將木塞慢慢取出-Becarefulnottobreakthecork注意不要折斷木塞-Slowlyuntil1/2inchfromtheendofthecorktakebetweenfingerandthumbandextractgentlyensuringnottopopthecork慢漫的直到距木塞底部1/2英寸處用大拇指和食指將木塞取出注意不要發(fā)出響聲POLICY&PROCEDURENo.:FBSOP/100政策與程序No.:Date:01/01/2006日期：No.ofpage:2/2頁數：OriginatingDepartment:Food&Beverage公布部門：SupersedeP&PNo.:NA取代政策號碼：Subject主題：HowToOpenandServeRedWine如何樣開啟及服務紅葡萄酒3.5Wipetheneckofthebottlewiththecork擦拭瓶口-Wewipetheneckofthebottletoremovethedebris/sediment我們擦拭瓶口是為了除去碎屑3.6Theserviceclothisfoldedintoapadandplacedalongthepalmoftherighthand,theendofwhichisfreetofoldaroundthebottomofthewinebottle服務巾疊好，部分放在右手掌中，剩余部分包裹葡萄酒瓶底部-Wraptheclotharoundthebottletopreventdripofwine服務巾包裹葡萄酒瓶底部是防止酒滴出3.7Giveatasteofwinetothehost.Pouronlyassmallamountofwineintotheglassforthispurpose,fromtherighthandside在右手邊給主人倒酒品嘗，僅僅倒一點-Pouratasteofwineforhosttotraytocheck:Thewineisofgoodquality.給主人倒酒品嘗是為了檢查酒質-Whenpouringthewine,youshouldensure:Bottlefirmlyheld.Labelfacingcustomer.Neckofbottledoesn'ttouchglass在倒酒時必須確保：酒瓶握牢，酒標對客，瓶頸不碰到酒杯3.8Waitforthehost'ssignthatitistohissatisfaction等候主人表示他的中意-Thehostnormallyindicatesthewineistohissatisfactionbythat:Hewillsayso.Nod/acknowledge主人通常會用一些方法表示他的中意：語言，點頭，手式3.9Serveladiesfirst,thengentlemenandhostlast,alwayscommencingfromthehost'sright&progressinganti-clockwise.先女士后男士，主人最后。自主人右手開始逆時針進行FillglasseshalffullTwistthebottleasyoufinishpouring-1/2twistclockwise每杯倒五成滿，在倒酒時注意收瓶時旋轉半周-Whenservingtheguests,youshouldfollowtheorder:Ladiesfirstinorderofseniorityanti-clockwise.Gentlem