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第/r/nPAGE/r/n6/r/n頁共/r/nNUMPAGES/r/n6/r/n頁/r/n2021年/r/n?/r/n上半年銀行/r/n?/r/n分行工會工/r/n?/r/n作總結(jié)/r/n分/r/n?/r/n行黨委:/r/n?/r/n按照行黨委/r/n?/r/n的工作要求/r/n?/r/n,現(xiàn)將分行/r/n?/r/n工會___/r/n?/r/n年上半年的/r/n?/r/n主要工作事/r/n?/r/n項總結(jié)如下/r/n?/r/n。/r/n一、上/r/n?/r/n半年主要工/r/n?/r/n作情況/r/n(/r/n?/r/n一)、服務(wù)/r/n?/r/n工作/r/n1、/r/n?/r/n為進一步細/r/n?/r/n化服務(wù)管理/r/n?/r/n工作,加大/r/n?/r/n網(wǎng)點服務(wù)監(jiān)/r/n?/r/n督檢查力度/r/n?/r/n,___月/r/n?/r/n份,按照分/r/n?/r/n行黨委的指/r/n?/r/n導(dǎo)思想,我/r/n?/r/n部在原有的/r/n?/r/n《分行文明/r/n?/r/n優(yōu)質(zhì)服務(wù)工/r/n?/r/n作管理辦法/r/n?/r/n》的基礎(chǔ)上/r/n?/r/n,重新調(diào)整/r/n?/r/n了服務(wù)工作/r/n?/r/n領(lǐng)導(dǎo)小組,/r/n?/r/n并根據(jù)工作/r/n?/r/n實際,重置/r/n?/r/n了服務(wù)檢查/r/n?/r/n項目。同時/r/n?/r/n,隨著服務(wù)/r/n?/r/n工作要求的/r/n?/r/n提高,還加/r/n?/r/n大了對有效/r/n?/r/n客戶投訴的/r/n?/r/n處罰力度。/r/n?/r/n與原有《辦/r/n?/r/n法》相比,/r/n?/r/n修改后的《/r/n?/r/n服務(wù)工作管/r/n?/r/n理辦法》,/r/n?/r/n更加切合分/r/n?/r/n行的服務(wù)工/r/n?/r/n作/r/n實際,對/r/n?/r/n促進分行整/r/n?/r/n體服務(wù)質(zhì)量/r/n?/r/n的提升,起/r/n?/r/n到了積極的/r/n?/r/n推動作用。/r/n?/r/n2、__/r/n?/r/n_月份,在/r/n?/r/n省行___/r/n?/r/n的對全省營/r/n?/r/n業(yè)網(wǎng)點服務(wù)/r/n?/r/n狀況檢查中/r/n?/r/n,我行網(wǎng)點/r/n?/r/n的檢查成績/r/n?/r/n位居全省中/r/n?/r/n游,這一結(jié)/r/n?/r/n果,與我行/r/n?/r/n在省內(nèi)系統(tǒng)/r/n?/r/n中的綜合位/r/n?/r/n次很不相稱/r/n?/r/n。為有效改/r/n?/r/n善我行網(wǎng)點/r/n?/r/n配備的服務(wù)/r/n?/r/n設(shè)施,我部/r/n?/r/n利用近__/r/n?/r/n_個工作日/r/n?/r/n,對全行網(wǎng)/r/n?/r/n點的硬件設(shè)/r/n?/r/n施配備情況/r/n?/r/n進行了逐一/r/n?/r/n檢查、清點/r/n?/r/n和統(tǒng)計,并/r/n?/r/n積極與分行/r/n?/r/n綜合管理部/r/n?/r/n和個人金/r/n融/r/n?/r/n部配合,對/r/n?/r/n全部網(wǎng)點服/r/n?/r/n務(wù)設(shè)施進行/r/n?/r/n了全面整改/r/n?/r/n,目前,該/r/n?/r/n項工作正在/r/n?/r/n有序進行。/r/n?/r/n3、在不/r/n?/r/n斷改善我行/r/n?/r/n網(wǎng)點硬件服/r/n?/r/n務(wù)設(shè)施的同/r/n?/r/n時,為進一/r/n?/r/n步提升我行/r/n?/r/n員工的服務(wù)/r/n?/r/n質(zhì)量和水平/r/n?/r/n,___月/r/n?/r/n份,/r/n我部還/r/n?/r/n專門___/r/n?/r/n全轄所有營/r/n?/r/n業(yè)網(wǎng)點的負/r/n?/r/n責(zé)人___/r/n?/r/n余人,專程/r/n?/r/n到省內(nèi)服務(wù)/r/n?/r/n先進單位本/r/n?/r/n溪分行現(xiàn)場/r/n?/r/n觀摩學(xué)習(xí)。/r/n?/r/n通過學(xué)習(xí),/r/n?/r/n參觀人員加/r/n?/r/n強了銀行服/r/n?/r/n務(wù)的感性認(rèn)/r/n?/r/n識,并就學(xué)/r/n?/r/n習(xí)情況,分/r/n?/r/n別撰寫了學(xué)/r/n?/r/n習(xí)體會。這/r/n?/r/n對我行服務(wù)/r/n?/r/n質(zhì)量的提升/r/n?/r/n,起到了積/r/n?/r/n極的促進作/r/n?/r/n用。/r/n4、/r/n?/r/n上半年,我/r/n?/r/n部還接待了/r/n?/r/n總行服務(wù)督/r/n?/r/n導(dǎo)組和省銀/r/n?/r/n行業(yè)協(xié)會對/r/n?/r/n我行的專項/r/n?/r/n服務(wù)檢查。/r/n?/r/n檢查前,我/r/n?/r/n部督促受檢/r/n?/r/n單位積極進/r/n?/r/n行自查,發(fā)/r/n?/r/n現(xiàn)問題,立/r/n?/r/n即整改。由/r/n?/r/n于準(zhǔn)備較為/r/n?/r/n充分,在兩/r/n?/r/n次上級行的/r/n?/r/n服務(wù)檢查中/r/n?/r/n,我行均取/r/n?/r/n得了較為理/r/n?/r/n想的成績。/r/n?/r/n(二)業(yè)/r/n?/r/n務(wù)技能培訓(xùn)/r/n?/r/n工作/r/n1、/r/n?/r/n隨著去年_/r/n?/r/n__月全省/r/n?/r/nit藍圖成/r/n?/r/n功上線,為/r/n?/r/n適應(yīng)新的業(yè)/r/n?/r/n務(wù)需要/r/n,總/r/n?/r/n行對原有的/r/n?/r/n傳統(tǒng)的業(yè)務(wù)/r/n?/r/n技能測評項/r/n?/r/n目進行了全/r/n?/r/n面改版。為/r/n?/r/n使我行員工/r/n?/r/n在測評項目/r/n?/r/n轉(zhuǎn)型的關(guān)鍵/r/n?/r/n時期保持優(yōu)/r/n?/r/n異的成績,/r/n?/r/n我部積極與/r/n?/r/n有關(guān)支行協(xié)/r/n?/r/n商,選派業(yè)/r/n?/r/n務(wù)尖子員工/r/n?/r/n到省行參加/r/n?/r/n培訓(xùn)。之后/r/n?/r/n,立即__/r/n?/r/n_全轄員工/r/n?/r/n進行轉(zhuǎn)培訓(xùn)/r/n?/r/n。截止半年/r/n?/r/n末,全轄業(yè)/r/n?/r/n務(wù)技能轉(zhuǎn)培/r/n?/r/n訓(xùn)工作已經(jīng)/r/n?/r/n順利結(jié)束。/r/n?/r/n2、為提/r/n?/r/n高我行員工/r/n?/r/n的業(yè)務(wù)技能/r/n?/r/n水平,為客/r/n?/r/n戶提供高質(zhì)/r/n?/r/n高效的金融/r/n?/r/n服務(wù),同時/r/n?/r/n,也為下半/r/n?/r/n年即將舉辦/r/n?/r/n的全省業(yè)務(wù)/r/n?/r/n技能大賽提/r/n?/r/n前做好選手/r/n?/r/n儲備,今年/r/n?/r/n___月,/r/n?/r/n我部還針對/r/n?/r/n省行設(shè)置的/r/n?/r/n競賽項目,/r/n?/r/n成功___/r/n?/r/n了全行業(yè)務(wù)/r/n?/r/n技能競賽活/r/n?/r/n動。通過活/r/n?/r/n動,發(fā)現(xiàn)了/r/n?/r/n我行員工業(yè)/r/n?/r/n務(wù)技能存在/r/n?/r/n的不足,總/r/n?/r/n結(jié)了經(jīng)驗,/r/n?/r/n為下一階/r/n段/r/n?/r/n對全行員工/r/n?/r/n技能培訓(xùn)工/r/n?/r/n作,提供了/r/n?/r/n有益的借鑒/r/n?/r/n。/r/n(三)/r/n?/r/n黨務(wù)工作/r/n?/r/n1、今年_/r/n?/r/n__月__/r/n?/r/n_日,是/r/n我/r/n?/r/n黨建黨__/r/n?/r/n_周年。為/r/n?/r/n紀(jì)念這個偉/r/n?/r/n大的節(jié)日,/r/n?/r/n同時,也為/r/n?/r/n做好全黨創(chuàng)/r/n?/r/n先爭優(yōu)活動/r/n?/r/n的階段性總/r/n?/r/n結(jié),七一前/r/n?/r/n夕,我部適/r/n?/r/n時___召/r/n?/r/n開了全行“/r/n?/r/n紀(jì)念建黨_/r/n?/r/n__周年暨/r/n?/r/n創(chuàng)先爭優(yōu)活/r/n?/r/n動表彰大會/r/n?/r/n”。會議_/r/n?/r/n__本年度/r/n?/r/n納新黨員進/r/n?/r/n行了宣誓;/r/n?/r/n在完成省行/r/n?/r/n黨務(wù)評優(yōu)工/r/n?/r/n作之后,對/r/n?/r/n分行轄內(nèi)在/r/n?/r/n創(chuàng)先爭優(yōu)活/r/n?/r/n動中表現(xiàn)突/r/n?/r/n出的先進支/r/n?/r/n部和個人,/r/n?/r/n給予了表彰/r/n?/r/n;分行黨委/r/n?/r/n書記就今后/r/n?/r/n的黨務(wù)工作/r/n?/r/n的開展,發(fā)/r/n?/r/n表了重要講/r/n?/r/n話??梢哉f/r/n?/r/n,會議召開/r/n?/r/n及時,內(nèi)容/r/n?/r/n豐富,受到/r/n?/r/n了預(yù)期的效/r/n?/r/n果。/r/n2、/r/n?/r/n為做好黨務(wù)/r/n?/r/n及業(yè)務(wù)宣傳/r/n?/r/n工作,上半/r/n?/r/n年,根據(jù)省/r/n?/r/n行的工作要/r/n?/r/n求和分行黨/r/n?/r/n委的指示,/r/n?/r/n我部出臺了/r/n?/r/n《分行黨建/r/n?/r/n宣傳報道工/r/n?/r/n作管理辦法/r/n?/r/n》。《辦法/r/n?/r/n》組建了黨/r/n?/r/n建宣傳工作/r/n?/r/n的領(lǐng)導(dǎo)小組/r/n?/r/n,在轄內(nèi)建/r/n?/r/n立起通訊員/r/n?/r/n隊伍,為全/r/n?/r/n行的對外宣/r/n?/r/n傳工作,發(fā)/r/n?/r/n揮了積極的/r/n?/r/n作用。上半/r/n?/r/n年,全行共/r/n?/r/n向省行《宣/r/n?/r/n傳之窗》電/r/n?/r/n子刊物投稿/r/n?/r/n___篇,/r/n?/r/n刊登___/r/n?/r/n篇,刊登率/r/n?/r/n___%。/r/n?/r/n(四)全/r/n?/r/n員營銷工作/r/n?/r/n年初,為/r/n?/r/n促進我行各/r/n?/r/n項業(yè)務(wù)持續(xù)/r/n?/r/n發(fā)展,分行/r/n?/r/n黨委制定了/r/n?/r/n《全員營銷/r/n?/r/n工作獎懲辦/r/n?/r/n法》。為積/r/n?/r/n極相應(yīng)分行/r/n?/r/n黨委的號召/r/n?/r/n,作為業(yè)務(wù)/r/n?/r/n后線部門,/r/n?/r/n為全行的業(yè)/r/n?/r/n務(wù)拓展做出/r/n?/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