鐵路客運服務英語車站篇（Project One-2）

鐵路客運服務英語RAILWAYPASSENGERSERVICEENGLISH2Project01Ticketing票務服務3目錄TicketingRefundandRebooking12CONTENTSTask

Task

Booking4Part1WarmingUpDoyouknowthecurrentrailwayregulationsforticketrefundorrebooking?5Part1WarmingUpIfaforeignerlosthis/herticketorID,whatshouldhe/shedo?6Part2SkillsDevelopment7Part2SkillsDevelopment8Part2SkillsDevelopmentSentencePatterns1.Ticketscanberefundedbeforetraindeparture.退票必須在開車前辦理。2.

Ifrefundscompletedwithin24hoursbeforedeparture,therefundsurchargeis20%oftheticketprice.YouhavetopayRMB36fortherefund.距離開車時間24小時以內(nèi)的，核收票價20%的退票費。您需要支付36元的退票費。3.Youhaveplentyofoptionstorebookontotoday.Whattimewouldyouliketochange?今天改簽選擇余地大。您想改簽到什么時間？9Part2SkillsDevelopmentSentencePatterns4.Youmayrebookontoanothertrainonthesamedayfollowingdeparture./Youmayrebookontotrainsdepartingnolaterthan24:00today.您可以改簽開車后至票面日期當日24：00之間的其他列車。5.Youcanonlyrebookonce.Theone-timerebookisprovidedfreeofcharge.您只可以對車票進行一次改簽。改簽一次免手續(xù)費。6.Hereisyourchangeandhandlingfeereceipt.這是找您的零錢和退票收據(jù)。7.Yourticketisinvalid,forit’soverdue.您的車票超出了辦理時間，已經(jīng)作廢了。10Part2SkillsDevelopmentSentencePatterns8.Thedeadlineofchangingthefinaldestinationis48hoursbeforedeparture.

變更到站應不晚于開車前48小時。9.Ifyoudon’thaveyourIDdocumentwithyouatticketing,pleaseproceedtotheRailwayPoliceIDServicesCounter.如果您丟失了有效證件無法購票，請前往鐵路公安制證口。10.Ifyouhavelostyouroriginalticket,pleasebuyareplacementticketattheticketofficenolaterthan20minutesbeforedeparture.如果您丟失了車票，請您在不晚于開車前20分鐘到售票處辦理掛失補手續(xù)。11Part2SkillsDevelopmentSentencePatterns11.Passengersmayrefundorrebooktheirticketatanystationbeforedeparture.旅客在開車前，可到任意一個車站辦理車票退票/改簽業(yè)務。12.ExcusemeSir,thiscounterwillsoonbeclosed.Canyoupleasewaitforthatcounter?先生，這個窗口即將關閉，能在那一個窗口排隊等候嗎?13.You’vemissedyourtrain,butwecanhelpyourebooktothenextone.您的車雖然開走了，但是我們能幫您改簽到下一趟列車。14.Norefundfeesapplyfortrainscancelledduetobadweather.因天氣原因停運，退票時免收手續(xù)費。12Part2SkillsDevelopmentDialogue1Apassengerwantstorebook.Passenger:Excuseme,Ijustmissedmytrain.Ticketstaff:I’msorrytohearthat.CanIhelpyou?Passenger:Is

itpossibletorebook?Ticketstaff:Ofcourse,sir.Whattimewouldyouliketochange?Passenger:Howabouttomorrowmorning?Ticketstaff:Sorry,sir.Youareallowedtorebookevenafteryourtraindeparts,aslongasyouareleavingonthesameday.Passenger:OK,thenexttraintoBeijing.Thanks.Ticketstaff:Youarewelcome.13Part2SkillsDevelopmentDialogue2Apassengerwantstorefund.Passenger:Excuseme,I’dliketorefundmyticket.Ticketstaff:OK,madam.Showmeyourticketplease.Thereisstillsometimeleftbeforethistraindeparture.Youcangetarefundforaticket.Passenger:That’sgreat.Ticketstaff:ButyouwillbechargedRMB2.Thisishandlingfeeonly.Passenger:Allright.Ticketstaff:Yourpassport,please.Passenger:Hereyouare.Ticketstaff:Thankyou.Andhereisyourchangeandhandlingfeereceipt.14Part2SkillsDevelopmentDialogue3Apassengerlosthisticketbeforeboarding.Ticketstaff:Hello,whatcanIdoforyou?Passenger:Hello,Ilostmyticketjustnow.WhatshouldIdo?Ticketstaff:I’msorrytohearthat.Sir,takeiteasy.Wewilltryourbesttohelpyou.ShowmeyourID,please.Whichtraindoyouwanttotake?Passenger:Well,hereyouare.TheG491forNanchangtoday.Ticketstaff:I’vegotyourticketinformation.Luckily,thereare40minutesleftbeforeboarding.Sir,becauseyoulostyouroriginalticket,pleasebuyareplacementtickethere.15Part2SkillsDevelopmentDialogue3Apassengerlosthisticketbeforeboarding.Passenger:Why?Iwillpaydouble.It’sunfair.Ticketstaff:Don’tworry,Sir.Whenyouarriveatyourdestination,youcanaskforyourmoneybackattheticketofficethere.Passenger:Oh,really?Ticketstaff:Yes,Sir.Presentthereplacementtickettothechiefconductorandaskforatravelrecordwhenyouareonboard.Thenproceedtotheticketofficeandgotothespecificcounterforrefunds.Passenger:OK.Thankyouverymuch.16Part3ListeningComprehensionSectionATrytochoosetheappropriateresponsesfromthefourchoicesmarkedA),B),C)andD).17Part