測測你對商務(wù)禮儀知多少課件

測測你對商務(wù)禮儀知多少?測測你對商務(wù)禮儀知多少?1Businessandsocialetiquettecanbetricky,andmakingtherightmovescanmakeabigdifference.Takethisquickquizandseehowyoufareinthefollowingbusinesssituations.商務(wù)與社交禮節(jié)技巧性很強。舉止得當會帶來很大的區(qū)別。做一做下面的快速測驗，看看遇到以下的商務(wù)情況你會怎么做。Businessandsocialetiquette2給同學們的任務(wù)TasksStep1：閱讀理解Read&ComprehendStep2：討論設(shè)計Discuss&PlanStep3：場景重現(xiàn)RolePlayingStep4：判斷正誤JudgeStep5:正確示范Demonstrate給同學們的任務(wù)TasksStep1：閱讀理解Read3Yourboss,MsAlpha,enterstheroomwhenyou'remeetingwithanimportantclient,Mr.Beta.Youstandupandsay"MsAlpha,I'dlikeyoutomeetMr.Beta,ourclientfromSanDiego."Isthisintroductioncorrect?當你正在接見一個重要的客戶貝塔先生時，你的上司阿爾法女士走了進來。你站起來說“阿爾法女士，這是我們的客戶，來自圣地亞哥的貝塔先生。”這么介紹對嗎？Yourboss,MsAlpha,enterst4Key答案：No.Alwaysintroducethemoreimportantpersonfirst.Youshouldaddressyourclientandsay"Mr.Beta,I'dlikeyoutomeetourVicePresidentofDevelopment,Ms.Alpha."Remembertousepeople'sformalbusinesstitles-ithelpstomakethemfeelimportant.不對，總要先介紹更重要的那個人。你應(yīng)該稱呼你的客戶說：“貝塔先生，這是我們部門的副部長，阿爾法女士。”記住要使用人們的正式商務(wù)頭銜－這么做有助于讓他們覺得他們舉足輕重。Key答案：No.Alwaysintroducethe5You'reenteringacabwithanimportantclient.Youpositionyourselfsotheclientisseatedcurbside.Isthiscorrect?

你和一個重要的客戶坐進一輛出租車里。你讓客戶坐在靠路邊的那一側(cè)。這么做正確嗎？You'reenteringacabwithan6Key答案：Yes.Whenyourclientstepsoutofthecar,heorshewillbeonthecurbsideandthereforewon'thavetodealwithgettingoutintrafficorslidingacrosstheseat.正確。當你的客戶下車時，他／她就會站在路邊，因此就不必擔心往來車輛或者挪位置下車了。Key答案：Yes.Whenyourclientst7Atoasthasbeenproposedinyourhonor.Yousay"thankyou"andtakeasipofyourdrink.Areyoucorrect?

人們提議向你敬酒。你說“謝謝”然后喝一小口你的酒水。你做對了嗎？Atoasthasbeenproposedin8Key答案：No.Ifyoudo,thenyou'retoastingyourself.Stayseateduntileveryonehastoastedyouandthenstandupandmakeatoastofyourownstartingwithashort'thankyou'tothepersonwhotoastedyou.不對。如果你這么做，就是自己給自己敬酒。在座位上坐著，等每個人都給你敬完酒再站起來，對給你敬酒的人說一聲簡短的“謝謝”，然后開始致敬酒詞。Key答案：No.Ifyoudo,thenyou'9You'regreetingorsayinggood-byetosomeone.When'sthepropertimetoshaketheirhand?

你在給某人打招呼或者說再見。該什么時候和他們握手？You'regreetingorsayinggoo10Key答案：Whenyou'reintroduced,attheirhome,attheiroffice,andonthestreet.Inotherwords,it'srarelyimpropertoshakesomeone'shand.Makesureyouhaveafirm(butnotpainful)handshakeforbothmenandwomen.當你在他們的家里、辦公室或者街上被介紹和他們認識的時候。換言之，和某人握手沒有什么不合適的。確保你與男士或者女士握手時都要有力（但是不要握疼）。Key答案：Whenyou'reintroduced,11You'veforgottenalunchwithabusinessassociate.Youfeelterribleandknowhe'sfurious.Whatshouldyoudo?

你忘了和一個商務(wù)助理去吃午餐了。你覺得很糟糕，而且知道他生氣了。你該怎么做？You'veforgottenalunchwith12Key答案：Callandsetupanotherappointment.Anddon'tforgettoapologizeforyourerror.Imaginehowyou'dfeelifitwasyou!給他打電話，另約一個時間。而且不要忘記為你的錯誤道歉。想象如果換了你你會有什么樣的感覺！Key答案：Callandsetupanother13You'reinarestaurantandathinsoupisservedinacupwithnohandles.Toeatityoushould:

A.pickitupanddrinkit

B.usethespoonprovided

C.eathalfofitwithaspoonanddrinktheremainder在餐廳里，你的面前端上來一盅清湯，容器無柄。你將會怎么喝？

You'reinarestaurantandat14Key答案：B.It'snotacupofcoffee,forheaven'ssake.Anddon'tslurp,either.別忘了是湯而不是咖啡，應(yīng)該使用所提供的湯匙來喝，也不可發(fā)出聲音。高湯thinsoup;lightsoup;clearsoup;consomme

清湯thinsoup;lightsoup;clearsoup;consomme

濃湯thicksoup;pottage/potage

老湯soupstock

肉湯brothKey答案：B.It'snotacupofcof15You'reatadinnerandchampagneisservedwiththedessert.Yousimplycan'tdrinkchampagneyetknowthehostwillbeofferingatoast.Doyou:

A.tellthewaiter"nochampagne"

B.turnoveryourglass

C.askthewaitertopourwaterintoyourchampagneglassinstead

D.saynothingandallowthechampagnetobepoured你參加晚宴，這時香檳和甜品被端上來了，你其實不能喝酒，然而你知道主人會向你敬酒。你該怎么辦？

You'reatadinnerandchampag16Key答案：8.D.It'smorepolitenottocallattentiontothefactthatyoucan'tdrinkchampagne.禮節(jié)性地喝一點比鄭重提出自己不喝香檳更禮貌Key答案：8.D.It'smorepoliten17You'reatatableinarestaurantforabusinessdinner.Midwaythroughthemeal,you'recalledtothetelephone.Whatdoyoudowithyournapkin?

A.Takeitwithyou

B.Foldandplaceittotheleftofyourplate

C.Looselyfolditandplaceitontherightside

D.Leaveitonyourchair你正在飯館吃工作餐。吃飯的時候，有人叫你去聽電話。你怎么處理你的餐巾？

You'reatatableinarestaur18Key答案：D.Leaveitonyourchair.Definitelydon'tputitonthetable--whatifyouhavecrumbsonit?把它放在你的椅子上。千萬別放在桌子上——萬一上面有食物殘渣呢？Key答案：D.Leaveitonyourchai19You'rehostingadinnerpartyatarestaurant.Includedaretwoothercouples,andyourmostvaluableclientandhiswife.Youinstructthewaiterto:

A.serveyourspousefirst

B.serveyourclient'sspousefirst

C.serveyouandyourspouselast你請客在飯店吃晚飯?？腿酥杏袃蓪Ψ蚱?，還有你最珍貴的客人及其妻子。你會讓侍應(yīng)生先為。。。服務(wù)？You'rehostingadinnerparty20Key答案：BandC.Sortofatrickquestion,butthisisimportant.要么讓侍應(yīng)生最后招呼自己與自己的配偶，要么讓他先為貴客夫婦服務(wù)。Key答案：BandC.Sortofatric21You'reinvitedtoareceptionandtheinvitationstates"7:00to9:00PM."Youshouldarrive:

A.at7:00PM

B.anytimebetween7:00PMand9:00PM

C.between7:00PMand7:30PM

D.goearlyandleaveearly宴會邀請函上注明時間“晚上7－9點”，你應(yīng)該幾點到？You'reinvitedtoareception22Key答案：A,B,orC.It'sterriblyimpolitetoarriveearly.比邀請函上面的時間早到達是非常不禮貌的。Key答案：A,B,orC.It'sterribl23You'regreetingorsayinggood-byetosomeone.When'sthepropertimetoshaketheirhand?A.Whenyou'reintroduced

B.Attheirhome

C.Attheiroffice

D.Onthestreet

E.Whenyousaygood-bye

跟他人見面打招呼或者道別的時候。握手的合適時機是什么時候？

You'regreetingorsayinggoo24Key答案：A,B,C,D,andE.Inotherwords,it'srarelyimpropertoshakesomeone'shand.Makesureyouhaveafirm(butnotpainful)handshakeforbothmenandwomen.當你在他們的家里、辦公室或者街上被介紹和他們認識的時候。換言之，和某人握手沒有什么不合適的。確保你與男士或者女士握手時都要有力（但是不要握疼）。Key答案：A,B,C,D,andE.Inot25You'retalkingwithagroupoffourpeople.Doyoumakeeyecontactwith:

A.justthepersontowhomyou'respeakingatthemoment?

B.eachofthefour,movingyoureyecontactfromonetoanother?

C.nooneparticularperson(notlookingdirectlyintoanyone'seyes)?你跟有四個人的一群人交談，你應(yīng)該跟哪些人保持目光交流？

You'retalkingwithagroupof26Key答案：B.Makeeyecontactwithalloftheindividualsyou'retalkingwith.跟這群人的每一位都做適當?shù)难凵窠涣?。Key答案：B.Makeeyecontactwit27Thewaiter'scomingtowardyoutoservewine.Youdon'twantany.Youturnyourglassupsidedown.Areyoucorrect?侍應(yīng)生走到你跟前要為你倒酒，你不想喝，所以講杯子倒過來放，這種做法對嗎？Thewaiter'scomingtowardyo28Key答案：No.Again,don'tcallattentiontoyourdislikeofyourhost'schosenbeverage.還是不應(yīng)該明顯地拒絕飲酒。因為那樣會讓請客方感覺你不喜歡他們準備的酒水。Key答案：No.Again,don'tcallat29Whenyougreetavisitorinyouroffice,doyou:

A.saynothingandlethersitwhereshewishes?

B.tellherwheretosit?

C.say"Justsitanywhere"當你在辦公室接待來賓時，告訴她隨意坐，還是指定位置。。。。Whenyougreetavisitoriny30Key答案：B.Indicatingwhereyourguestshouldsitwillmakeherfeelmorecomfortable.示意客人就座的位置，會讓客人感覺更加適應(yīng)。Key答案：B.Indicatingwhereyou31You'reinvitedtodinnerinaprivatehome.Whendoyoutakeyournapkinfromthetableandplaceitonyourlap?

A.Openitimmediately

B.Waitforthehosttotakehisnapkinbeforetakingyours?

C.Waitfortheoldestpersonatthetabletotakehis?

D.Waitfortheacknowledgedheadofthetabletotakehersbeforetakingyours?受邀到朋友的家里做客時，該何時將餐巾從桌上取來放置大腿上？You'reinvitedtodinnerina32Key答案：B,C,orD.Justdon'tgrabitfirstunlessyou'replayingoneoftheseroles.反正不要第一個去拿。除非你負責協(xié)助做這些事。Key答案：B,C,orD.Justdon't33You'rescheduledtomeetabusinessassociateforworkinglunchandyouarriveafewminutesearlytofindasuitabletable.30minuteslateryourassociatestillhasn'tarrived.Doyou:A.orderyourlunchandeat?

B.continuewaitingandfuming生氣thatyourassociateisn'tthere?

C.telltheheadwaiteryou'renotstayingandgivehimourcardwithinstructionstopresentittoyourassociatetoproveyouwerethere?

D.after15minutescallyourassociate?你跟一商業(yè)伙伴約好共進工作午餐，你提前幾分鐘到達了餐廳并找了一個合適的座位，半個小時后，你的商業(yè)伙伴還沒到，你應(yīng)該怎么做？

You'rescheduledtomeetabus34Key答案：A.You'vewaited30minutes.Expectanapologylater,though.可以先給自己要一些吃的，因為你足足等候了半個鐘頭，不過還是容許對方稍后道歉。Key答案：A.You'vewaited30minu35You'veforgottenalunchwithabusinessassociate.Youfeelterribleandknowhe'sfurious.Doyou:

A.writealetterofapology?

B.sendflowers?

C.keepquietandhopeheforgetsaboutit?

D.callandsetupanotherappointment?

Youwillfindtheanswerstotheetiquettetesthere.Goodluck.你忘了和一個生意上的伙伴去吃午餐了。你覺得很糟糕，而且知道他生氣了。你該怎么做？You'veforgottenalunchwit36Key答案：D.Callandsetupanotherappointment.Anddon'tforgettoapologizeforyourerror.Imaginehowyou'dfeelifitwasyou!給他打電話，另約一個時間。而且不要忘記為你的錯誤道歉。想象如果換了你你會有什么樣的感覺！Key答案：D.Callandsetupanot37測測你對商務(wù)禮儀知多少38Key答案：Key答案：39測測你對商務(wù)禮儀知多少?測測你對商務(wù)禮儀知多少?40Businessandsocialetiquettecanbetricky,andmakingtherightmovescanmakeabigdifference.Takethisquickquizandseehowyoufareinthefollowingbusinesssituations.商務(wù)與社交禮節(jié)技巧性很強。舉止得當會帶來很大的區(qū)別。做一做下面的快速測驗，看看遇到以下的商務(wù)情況你會怎么做。Businessandsocialetiquette41給同學們的任務(wù)TasksStep1：閱讀理解Read&ComprehendStep2：討論設(shè)計Discuss&PlanStep3：場景重現(xiàn)RolePlayingStep4：判斷正誤JudgeStep5:正確示范Demonstrate給同學們的任務(wù)TasksStep1：閱讀理解Read42Yourboss,MsAlpha,enterstheroomwhenyou'remeetingwithanimportantclient,Mr.Beta.Youstandupandsay"MsAlpha,I'dlikeyoutomeetMr.Beta,ourclientfromSanDiego."Isthisintroductioncorrect?當你正在接見一個重要的客戶貝塔先生時，你的上司阿爾法女士走了進來。你站起來說“阿爾法女士，這是我們的客戶，來自圣地亞哥的貝塔先生?！边@么介紹對嗎？Yourboss,MsAlpha,enterst43Key答案：No.Alwaysintroducethemoreimportantpersonfirst.Youshouldaddressyourclientandsay"Mr.Beta,I'dlikeyoutomeetourVicePresidentofDevelopment,Ms.Alpha."Remembertousepeople'sformalbusinesstitles-ithelpstomakethemfeelimportant.不對，總要先介紹更重要的那個人。你應(yīng)該稱呼你的客戶說：“貝塔先生，這是我們部門的副部長，阿爾法女士?！庇涀∫褂萌藗兊恼缴虅?wù)頭銜－這么做有助于讓他們覺得他們舉足輕重。Key答案：No.Alwaysintroducethe44You'reenteringacabwithanimportantclient.Youpositionyourselfsotheclientisseatedcurbside.Isthiscorrect?

你和一個重要的客戶坐進一輛出租車里。你讓客戶坐在靠路邊的那一側(cè)。這么做正確嗎？You'reenteringacabwithan45Key答案：Yes.Whenyourclientstepsoutofthecar,heorshewillbeonthecurbsideandthereforewon'thavetodealwithgettingoutintrafficorslidingacrosstheseat.正確。當你的客戶下車時，他／她就會站在路邊，因此就不必擔心往來車輛或者挪位置下車了。Key答案：Yes.Whenyourclientst46Atoasthasbeenproposedinyourhonor.Yousay"thankyou"andtakeasipofyourdrink.Areyoucorrect?

人們提議向你敬酒。你說“謝謝”然后喝一小口你的酒水。你做對了嗎？Atoasthasbeenproposedin47Key答案：No.Ifyoudo,thenyou'retoastingyourself.Stayseateduntileveryonehastoastedyouandthenstandupandmakeatoastofyourownstartingwithashort'thankyou'tothepersonwhotoastedyou.不對。如果你這么做，就是自己給自己敬酒。在座位上坐著，等每個人都給你敬完酒再站起來，對給你敬酒的人說一聲簡短的“謝謝”，然后開始致敬酒詞。Key答案：No.Ifyoudo,thenyou'48You'regreetingorsayinggood-byetosomeone.When'sthepropertimetoshaketheirhand?

你在給某人打招呼或者說再見。該什么時候和他們握手？You'regreetingorsayinggoo49Key答案：Whenyou'reintroduced,attheirhome,attheiroffice,andonthestreet.Inotherwords,it'srarelyimpropertoshakesomeone'shand.Makesureyouhaveafirm(butnotpainful)handshakeforbothmenandwomen.當你在他們的家里、辦公室或者街上被介紹和他們認識的時候。換言之，和某人握手沒有什么不合適的。確保你與男士或者女士握手時都要有力（但是不要握疼）。Key答案：Whenyou'reintroduced,50You'veforgottenalunchwithabusinessassociate.Youfeelterribleandknowhe'sfurious.Whatshouldyoudo?

你忘了和一個商務(wù)助理去吃午餐了。你覺得很糟糕，而且知道他生氣了。你該怎么做？You'veforgottenalunchwith51Key答案：Callandsetupanotherappointment.Anddon'tforgettoapologizeforyourerror.Imaginehowyou'dfeelifitwasyou!給他打電話，另約一個時間。而且不要忘記為你的錯誤道歉。想象如果換了你你會有什么樣的感覺！Key答案：Callandsetupanother52You'reinarestaurantandathinsoupisservedinacupwithnohandles.Toeatityoushould:

A.pickitupanddrinkit

B.usethespoonprovided

C.eathalfofitwithaspoonanddrinktheremainder在餐廳里，你的面前端上來一盅清湯，容器無柄。你將會怎么喝？

You'reinarestaurantandat53Key答案：B.It'snotacupofcoffee,forheaven'ssake.Anddon'tslurp,either.別忘了是湯而不是咖啡，應(yīng)該使用所提供的湯匙來喝，也不可發(fā)出聲音。高湯thinsoup;lightsoup;clearsoup;consomme

清湯thinsoup;lightsoup;clearsoup;consomme

濃湯thicksoup;pottage/potage

老湯soupstock

肉湯brothKey答案：B.It'snotacupofcof54You'reatadinnerandchampagneisservedwiththedessert.Yousimplycan'tdrinkchampagneyetknowthehostwillbeofferingatoast.Doyou:

A.tellthewaiter"nochampagne"

B.turnoveryourglass

C.askthewaitertopourwaterintoyourchampagneglassinstead

D.saynothingandallowthechampagnetobepoured你參加晚宴，這時香檳和甜品被端上來了，你其實不能喝酒，然而你知道主人會向你敬酒。你該怎么辦？

You'reatadinnerandchampag55Key答案：8.D.It'smorepolitenottocallattentiontothefactthatyoucan'tdrinkchampagne.禮節(jié)性地喝一點比鄭重提出自己不喝香檳更禮貌Key答案：8.D.It'smorepoliten56You'reatatableinarestaurantforabusinessdinner.Midwaythroughthemeal,you'recalledtothetelephone.Whatdoyoudowithyournapkin?

A.Takeitwithyou

B.Foldandplaceittotheleftofyourplate

C.Looselyfolditandplaceitontherightside

D.Leaveitonyourchair你正在飯館吃工作餐。吃飯的時候，有人叫你去聽電話。你怎么處理你的餐巾？

You'reatatableinarestaur57Key答案：D.Leaveitonyourchair.Definitelydon'tputitonthetable--whatifyouhavecrumbsonit?把它放在你的椅子上。千萬別放在桌子上——萬一上面有食物殘渣呢？Key答案：D.Leaveitonyourchai58You'rehostingadinnerpartyatarestaurant.Includedaretwoothercouples,andyourmostvaluableclientandhiswife.Youinstructthewaiterto:

A.serveyourspousefirst

B.serveyourclient'sspousefirst

C.serveyouandyourspouselast你請客在飯店吃晚飯?？腿酥杏袃蓪Ψ蚱?，還有你最珍貴的客人及其妻子。你會讓侍應(yīng)生先為。。。服務(wù)？You'rehostingadinnerparty59Key答案：BandC.Sortofatrickquestion,butthisisimportant.要么讓侍應(yīng)生最后招呼自己與自己的配偶，要么讓他先為貴客夫婦服務(wù)。Key答案：BandC.Sortofatric60You'reinvitedtoareceptionandtheinvitationstates"7:00to9:00PM."Youshouldarrive:

A.at7:00PM

B.anytimebetween7:00PMand9:00PM

C.between7:00PMand7:30PM

D.goearlyandleaveearly宴會邀請函上注明時間“晚上7－9點”，你應(yīng)該幾點到？You'reinvitedtoareception61Key答案：A,B,orC.It'sterriblyimpolitetoarriveearly.比邀請函上面的時間早到達是非常不禮貌的。Key答案：A,B,orC.It'sterribl62You'regreetingorsayinggood-byetosomeone.When'sthepropertimetoshaketheirhand?A.Whenyou'reintroduced

B.Attheirhome

C.Attheiroffice

D.Onthestreet

E.Whenyousaygood-bye

跟他人見面打招呼或者道別的時候。握手的合適時機是什么時候？

You'regreetingorsayinggoo63Key答案：A,B,C,D,andE.Inotherwords,it'srarelyimpropertoshakesomeone'shand.Makesureyouhaveafirm(butnotpainful)handshakeforbothmenandwomen.當你在他們的家里、辦公室或者街上被介紹和他們認識的時候。換言之，和某人握手沒有什么不合適的。確保你與男士或者女士握手時都要有力（但是不要握疼）。Key答案：A,B,C,D,andE.Inot64You'retalkingwithagroupoffourpeople.Doyoumakeeyecontactwith:

A.justthepersontowhomyou'respeakingatthemoment?

B.eachofthefour,movingyoureyecontactfromonetoanother?

C.nooneparticularperson(notlookingdirectlyintoanyone'seyes)?你跟有四個人的一群人交談，你應(yīng)該跟哪些人保持目光交流？

You'retalkingwithagroupof65Key答案：B.Makeeyecontactwithalloftheindividualsyou'retalkingwith.跟這群人的每一位都做適當?shù)难凵窠涣?。Key答案：B.Makeeyecontactwit66Thewaiter'scomingtowardyoutoservewine.Youdon'twantany.Youturnyourglassupsidedown.Areyoucorrect?侍應(yīng)生走到你跟前要為你倒酒，你不想喝，所以講杯子倒過來放，這種做法對嗎？Thewaiter'scomingtowardyo67Key答案：No.Again,don'tcallattentiontoyourdislikeofyourhost'schosenbeverage.還是不應(yīng)該明顯地拒絕飲酒。因為那樣會讓請客方感覺你不喜歡他們準備的酒水。Key答案：No.Again,don'tcallat68Whenyougreetavisitorinyouroffice,doyou:

A.saynothingandlethersitwhereshewishes?

B.tellherwheretosit?

C.say"Justsitanywhere"當你在辦公室接待來賓時，告訴她隨意坐，還是指定位置。。。。Whenyougreetavisitoriny69Key答案：B.Indicatingwhereyourguestshouldsitwillmakeherfeelmorecomfortable.示意客人就座的位置，會讓客人感覺更加適應(yīng)。Key答案：B.Indicatingwhereyou70You'reinvitedtodinnerinaprivatehome.Whend