石油國(guó)際項(xiàng)目報(bào)告課件

KPMGConsulting

ITInfrastructure

15October2001

KPMGConsulting

ITInfrastrucAgendaITDirectionforKCINToday’sEnvironmentStrategicDirectionGlobalTransformationUpdateITProjectProposalProcessQ&A1AgendaITDirectionforKCIN1ITDirectionforKCINFullyseparatefromallKPMGLLPITsupportservices–exceptwherecostsandservicelevelsarebetterthanthosewecouldobtainelsewhereOutsourceasmanyfunctionsaspossibletoorganizationsthatcansupportourglobalbusinessrequirementsHelpDeskDesksidesupportWANApplicationHostingProcurementandAssetManagementMailEstablishglobalinfrastructureplatform–migrateinternationalentitiesfirst,thenmigratetheUSNon-USentitieshavenocommonplatformorinfrastructuresupportThepainisgreaterinternationally,costimpacttomigrateislessthanUSUSmigrationtimedtominimize/avoidpotential“excesscosts”fromKPMGLLPIndustryleadersdefinethebusinessrequirementsthatdriveITspendingandpriorities(e.g.,StrategyCouncilEOLinitiatives,etc.)OverallgoalistoreduceoperationalcostofITwhileimprovingservicelevels2ITDirectionforKCINFullyseToday’sITEnvironmentTransitionServicesAgreementNetworkArchitecture48monthsfromtheIPOdateTerminatedservicesmayresultin“excesscosts”Costallocationbasedonheadcount,notservicesSeparateTSAineverycountryTheUS-NSSISbudgetisorganizationnotactivitybasedDistinctionbetweenCoreandNon-CoreprojectcostsCaterstoLLPbusinessmodelwithregardtosecurity,accessandsupportFederationofnationalnetworksSlowtoincorporatenewtechnologiesNointernationalcoordinationLLP(US)haslittleinterestinsupportingKCIN’sglobalneedsLimitedopportunitytonegotiateservicesorcostsattheCIOlevelFormallycommitsKCINtoLLPstandards,prioritiesandprocessesInternationalallocationsaredisproportionatetothevaluereceivedCollaborationwithclientsandalliancepartnersisdifficultChangemanagement,migrationplanning,etc.arehamperedAbilitytoserveinternationalNamedAccountsisnegativelyimpactedKeyComponentsBusinessImplicationsTheTransitionServicesAgreementdoesnotobligateNSSISorganizationstoprovideanysupportforKCINinternationaloperations.3Today’sITEnvironmentTransitiToday’sITEnvironment4Today’sITEnvironment4Today’sITEnvironment17ITOrganizations-OnesizefitsallSecurityModel-Significantcostallocationbutlittlevalue5Today’sITEnvironment17ITOrToday’sITEnvironmentKCINITFY02BudgetIncrementalbudgetincreasesoverFY01OrganicNSSAllocatedInternationalAllocatedOrganicbudgetgrowthresultedfromthetransferofstaff&operationalcostsKeyComponentsBusinessImplicationsTheFY02budgetservesto:MinimizecostsLimitedflexibilitytorespondtonewinitiativesBudgetedprojectsfocusonUSratherthanglobalprioritiesBegintoconsolidatefiscalmanagementTheFY02KCINITbudgetcontainsnofundingforseparationprojects–thesecanbeaddedbasedonbusinessprioritiesandperformance.6Today’sITEnvironmentKCINITToday’sITEnvironmentITDecisionMakingDistributedthroughouttheorganizationStandardscomplianceappearsinmanycasestobeoptionalCIOconsulted“afterthefact”KeyComponentsBusinessImplicationsNoalignmentofITspendingwithbusinessprioritiesonacompany-widebasisIncreasedcostsReducedagilitytomoveforwardComplicatescoordinationwithNSSISBetterKCIN-internalcoordinationwillenableustoachieveourstrategicITgoalsinamoretimelyandcosteffectivemanner.7Today’sITEnvironmentITDecisStrategicDirectionTheLLPinfrastructureisnotalignedtoKCINbusinessneedsNotresponsivetoourglobalbusinessrequirementsDoesn’teffectivelysupportcollaborationbetweenourconsultants,clientsandalliancepartnersMakesnoaccommodationfortheeventualseparationofKCINProposednewarchitectureExtranetratherthanintranetfocusedFacilitatescollaborationLeveragesexistingBSCinfrastructureandinvestmentPositionsKCINtofullyseparatefromLLPwheneconomicortechnologicaltriggersmakesuchactionsprudent8StrategicDirection8StrategicDirectionOuroverallstrategicdirectionresultsinfullseparationfromKPMGLLPPhaseIPhaseIIPhaseIII3-5Months12MonthsTBDCreateaseparateKCINcomputingenvironmentandbeginusermigrationsContinueusermigrationandbeginapplicationsmigrationFullymigratetoKCINnetworkanddisconnectLLPconnectionsKCINASPestablishedBeginInt’lHelpDeskBeginInt’lmessagingBeginappmigrationInsideConsultingBeginusermigrationSingapore,HongKong,SeoulMetrius(?)FinalizeFinancerecommendationInternationalfocusMigratesegmentedusersInternationalUSImplementHRMS&RMSfornon-USlocationsImplementResourceMgtforUSemployeesFinance–TBDInterim–ACCPAC(?)GlobalplatformUSfocusContinueusermigrationsMigrateUStoglobalHRMSDeployglobalfinancialsystem–AllusersMigrateotherlegacyKCINappsMigratebalanceofusersCapital$0Exp.$0.5MRecurring$1.5MCapital$3.7Exp.$8.9MRecurring$4.7MTBDTimelineObjectiveFocusBudget@RiskAUG2001–DEC2001OCT2001–SEP2002SEP2002forward9StrategicDirectionOuroverallStrategicDirection-ArchitectureEstablishmentofASPdatacenter–

Migrationofnon-connectedgeographiesHostingsiteforglobalapplications–CreationofKCINspecifichelpdesk10StrategicDirection-ArchitecStrategicDirection-Architecture11StrategicDirection-ArchitecStrategicDirection-ArchitectureFewerinterfaceorganizations-

NoadditionalLLPhouseddeploymentsPotentialreductioninallocatedcost-

KCINspecificcomputingenvironment12StrategicDirection-ArchitecStrategicDirection-Architecture13StrategicDirection-ArchitecStrategicDirection-ApplicationsThreeglobaltransformation“visioning”projectswereauthorizedinFY2001HumanResources–ProjectCompletedSummaryofkeyrecommendations:ImplementPeopleSoftv8.0atanAHPasthefoundationforglobalHRmanagementMovenon-UScountriesHRprocessingtov8.0andoutsourcepayrolllocally(FY02)USmigrationtoKCIN’sPeopleSoftplatformfollowsinFY03-StartdealingwithexcesscostissuenowKCINneedstobuildaninternationalservicecenterwithassociatedpeopleandprocessesResourceManagement–ProjectCompletedSummaryofkeyrecommendations:ImplementthePeopleSoftv8.0ResourceManagementSystemAdoptbestpracticessuchas“resourceschedulingbymanagers”versus“forecastingbyemployees”BuildinterfaceswithPivotal(opportunities)andRecruiting(offers)toenableabettermatchingofsupplyanddemandFullyintegrateResourceManagementwiththeKCINHRMSanddeployconcurrently14StrategicDirection-ApplicatStrategicDirection-ApplicationsThreeglobaltransformation“visioning”projectswereauthorizedinFY2001FinancialManagement–InProcessProjectbeganlateandisproceedingslowlyAvailabilityofAccounting&FinancestafftosupportteameffortsKeyteamresourceleftthefirmOverallprojectapproachDefineglobalrequirementsofA&FandbusinessleadersAssesscapabilitiesofinternationalentitiesEvaluatesystemalternatives(gapanalysisonPEAT,PeopleSoftPSA,SAPandOracle)Recommendsystems,organizationandprocessesforglobalfinancialmanagementProjectschedule–beingrefinedbuttargetingtheFall2001timeframeforPhase1recommendations15StrategicDirection-ApplicatStrategicDirection-ApplicationsTheExecutiveTeamhas“approved”theHumanResourcesandResourceManagementsystemsimplementationprojectsThefinalprojectplanandaStatementofWorkisbeingdevelopedbyaconsultingteamwithHumanResourcesandResourceManagementleadershipAnaggressiveimplementationschedulehasbeenestablished:April2002–HRMSandResourceManagementimplementedforallnon-USlocations.July2002–ResourceManagementimplementedfortheUSOctober2002–HRMSimplementedfortheUSandbothapplicationsimplementedforAustraliaTheKCINITteamwillsupportdefinition,procurementanddeploymentoftherequiredtechnicalinfrastructuretoenabletheglobalsystemsdeployment16StrategicDirection-ApplicatStrategicDirection-ApplicationsProjectTimelineCommentsIftheseprojectsareapprovedweshouldinformKPMGLLP(USandinternational)immediatelysotheycantakeappropriateactionstominimizeanyexcesscosts.KCINneedstodeveloprecommendationsthatwillallowKPMGLLPtominimizeexcesscostsThe4/02implementationoftheHRMSfornon-USlocationsincludesoutsourcingofpayrollseparatefromthelocalLLPaswellasestablishmentofourowninternationalservicecenter.Successfulcompletionofbothprojectswillrequiresignificantparticipationfrombusinessprocessowners.17StrategicDirection-ApplicatStrategicDirection-ApplicationsHumanResourcesResourceManagementPivotalFinancialSystem(Preliminary)MigrateHRtoPSv8.0atASPOutsourcepayrolllocallyImpl.Date4/1/02NoapplicationcurrentlyinplaceImplementnewsystem4/1/02Desire3/1/02implementationLLPsystemusedforGL,EA,etc.PraxisusedforforreportingLatinAmericaAsiaPacificCanadaIrelandMigrateHRtoPSv8.0atASPOutsourcepayrolllocallyImpl.Date4/1/02Implementnewsystem4/1/02IntegratewithUSapplicationatASPImp.Date3/1/02AccesstoHyperion(anA&Finitiative)ConsiderACCPACforimmediateneedsLong-term-TBDMigrateHRtoPSv8.0atASPOutsourcepayrolllocallyImpl.Date4/1/02Implementnewsystem4/1/02MovetoanASPImpl.Date:3/1/02MovedtoPEAT7/1/02MigrateHRtoPSv8.0atASPOutsourcepayrolllocallyImpl.Date4/1/02Implementnewsystem4/1/02MovetoanASPImpl.Date:3/1/02Short-term–deployingACCPACastheregionalstandard.Long-term-TBDPerForm,SalaryReview,InsideConsultingarealreadyaccessiblebynon-USentities-allplannedglobalapplicationsexceptCRMembracetheEOLvisionandarebrowseraccessible.18StrategicDirection-ApplicaStrategicDirection-ApplicationsITLiaisonforRegionLaunchPadApplicationGRASRemoteAccessKCINGlobalDesktopKCINITProcurementLatinAmericaAsiaPacificCanadaIrelandFundedInterviewinginprogressImplement1/1/02AvailableinregionnowImplement1/1/02???ThereiscurrentlyaneffortunderwaytogenerateamoredetailedviewoftheorganicandallocatedITbudgetsatthecountrylevelinordertoallowmorepredictableplanningimpacts.FundedInterviewinginprogressImplement1/1/02AvailableinregionnowImplement1/1/02???StaffedImplemented10/08/01LimitedavailabilityinregionnowImplement1/1/02???NotFundedImplement1/1/02AvailableinregionnowImplement1/1/02???19StrategicDirection-ApplicaStrategicDirectionEverythingOnLineTheStrategyCouncilhasdevelopedavisionandpreliminaryrecommendationsregardinghowtechnologycanbeleveragedtoenhancebusinessperformance(I.e.,EverythingOnLine)BasedonearlyreviewswiththeEOLleadershipthereisalignmentbetweentheinfrastructuredirectionandpotentialEOLinfrastructurerequirementsTechnologysupportforEOLinitiativesneedstobemorefullydefinedScopeandApproachProjectInitiationDocumentAddEOLtotheAugustExecutiveCommitteemeetingagenda20StrategicDirectionEverythingProjectProposalProcessToensuremaximumvalueisderivedfromallITspendingaformalreviewprocessisrecommended.Scope&ApproachDocumentsAppropriatelevelforinitialreviewReviewperiodtocoincidewithExecutivecommitteemeetingsFirstcostandrecurringcoststobedefinedVendorselection(BusinessIntegrationOpportunity)ReviewandApprovalProcessInitialcostunder$500,000–reviewedbyNatePeckwithCIOinputInitialcostover$500,000,annualrecurringcostover$200,000,oracontracttermover2years–reviewedbyExecutiveCommitteewithCIOinputProjectInitiationDocumentsMoredetailedAllowsforintegrationintorecordssystemsProgramreviewandcoordinationAlldevelopmentprojectsshouldbedocumentedinastandardizedformatandsubjectedtoappropriatereviews.21ProjectProposalProcessToensQ&ASession/ITContactInfoChasMWhite,CIOcmwhite@+1(703)747-3124JohnCurrey,InternationalLiaisonjcurrey@+1(703)747-6324GlennGallagher,ProgramManagementGGallagher@+1(404)433-565922Q&ASession/ITContactInfKPMGConsulting

ITInfrastructure

15October2001

KPMGConsulting

ITInfrastrucAgendaITDirectionforKCINToday’sEnvironmentStrategicDirectionGlobalTransformationUpdateITProjectProposalProcessQ&A24AgendaITDirectionforKCIN1ITDirectionforKCINFullyseparatefromallKPMGLLPITsupportservices–exceptwherecostsandservicelevelsarebetterthanthosewecouldobtainelsewhereOutsourceasmanyfunctionsaspossibletoorganizationsthatcansupportourglobalbusinessrequirementsHelpDeskDesksidesupportWANApplicationHostingProcurementandAssetManagementMailEstablishglobalinfrastructureplatform–migrateinternationalentitiesfirst,thenmigratetheUSNon-USentitieshavenocommonplatformorinfrastructuresupportThepainisgreaterinternationally,costimpacttomigrateislessthanUSUSmigrationtimedtominimize/avoidpotential“excesscosts”fromKPMGLLPIndustryleadersdefinethebusinessrequirementsthatdriveITspendingandpriorities(e.g.,StrategyCouncilEOLinitiatives,etc.)OverallgoalistoreduceoperationalcostofITwhileimprovingservicelevels25ITDirectionforKCINFullyseToday’sITEnvironmentTransitionServicesAgreementNetworkArchitecture48monthsfromtheIPOdateTerminatedservicesmayresultin“excesscosts”Costallocationbasedonheadcount,notservicesSeparateTSAineverycountryTheUS-NSSISbudgetisorganizationnotactivitybasedDistinctionbetweenCoreandNon-CoreprojectcostsCaterstoLLPbusinessmodelwithregardtosecurity,accessandsupportFederationofnationalnetworksSlowtoincorporatenewtechnologiesNointernationalcoordinationLLP(US)haslittleinterestinsupportingKCIN’sglobalneedsLimitedopportunitytonegotiateservicesorcostsattheCIOlevelFormallycommitsKCINtoLLPstandards,prioritiesandprocessesInternationalallocationsaredisproportionatetothevaluereceivedCollaborationwithclientsandalliancepartnersisdifficultChangemanagement,migrationplanning,etc.arehamperedAbilitytoserveinternationalNamedAccountsisnegativelyimpactedKeyComponentsBusinessImplicationsTheTransitionServicesAgreementdoesnotobligateNSSISorganizationstoprovideanysupportforKCINinternationaloperations.26Today’sITEnvironmentTransitiToday’sITEnvironment27Today’sITEnvironment4Today’sITEnvironment17ITOrganizations-OnesizefitsallSecurityModel-Significantcostallocationbutlittlevalue28Today’sITEnvironment17ITOrToday’sITEnvironmentKCINITFY02BudgetIncrementalbudgetincreasesoverFY01OrganicNSSAllocatedInternationalAllocatedOrganicbudgetgrowthresultedfromthetransferofstaff&operationalcostsKeyComponentsBusinessImplicationsTheFY02budgetservesto:MinimizecostsLimitedflexibilitytorespondtonewinitiativesBudgetedprojectsfocusonUSratherthanglobalprioritiesBegintoconsolidatefiscalmanagementTheFY02KCINITbudgetcontainsnofundingforseparationprojects–thesecanbeaddedbasedonbusinessprioritiesandperformance.29Today’sITEnvironmentKCINITToday’sITEnvironmentITDecisionMakingDistributedthroughouttheorganizationStandardscomplianceappearsinmanycasestobeoptionalCIOconsulted“afterthefact”KeyComponentsBusinessImplicationsNoalignmentofITspendingwithbusinessprioritiesonacompany-widebasisIncreasedcostsReducedagilitytomoveforwardComplicatescoordinationwithNSSISBetterKCIN-internalcoordinationwillenableustoachieveourstrategicITgoalsinamoretimelyandcosteffectivemanner.30Today’sITEnvironmentITDecisStrategicDirectionTheLLPinfrastructureisnotalignedtoKCINbusinessneedsNotresponsivetoourglobalbusinessrequirementsDoesn’teffectivelysupportcollaborationbetweenourconsultants,clientsandalliancepartnersMakesnoaccommodationfortheeventualseparationofKCINProposednewarchitectureExtranetratherthanintranetfocusedFacilitatescollaborationLeveragesexistingBSCinfrastructureandinvestmentPositionsKCINtofullyseparatefromLLPwheneconomicortechnologicaltriggersmakesuchactionsprudent31StrategicDirection8StrategicDirectionOuroverallstrategicdirectionresultsinfullseparationfromKPMGLLPPhaseIPhaseIIPhaseIII3-5Months12MonthsTBDCreateaseparateKCINcomputingenvironmentandbeginusermigrationsContinueusermigrationandbeginapplicationsmigrationFullymigratetoKCINnetworkanddisconnectLLPconnectionsKCINASPestablishedBeginInt’lHelpDeskBeginInt’lmessagingBeginappmigrationInsideConsultingBeginusermigrationSingapore,HongKong,SeoulMetrius(?)FinalizeFinancerecommendationInternationalfocusMigratesegmentedusersInternationalUSImplementHRMS&RMSfornon-USlocationsImplementResourceMgtforUSemployeesFinance–TBDInterim–ACCPAC(?)GlobalplatformUSfocusContinueusermigrationsMigrateUStoglobalHRMSDeployglobalfinancialsystem–AllusersMigrateotherlegacyKCINappsMigratebalanceofusersCapital$0Exp.$0.5MRecurring$1.5MCapital$3.7Exp.$8.9MRecurring$4.7MTBDTimelineObjectiveFocusBudget@RiskAUG2001–DEC2001OCT2001–SEP2002SEP2002forward32StrategicDirectionOuroverallStrategicDirection-ArchitectureEstablishmentofASPdatacenter–

Migrationofnon-connectedgeographiesHostingsiteforglobalapplications–CreationofKCINspecifichelpdesk33StrategicDirection-ArchitecStrategicDirection-Architecture34StrategicDirection-ArchitecStrategicDirection-ArchitectureFewerinterfaceorganizations-

NoadditionalLLPhouseddeploymentsPotentialreductioninallocatedcost-

KCINspecificcomputingenvironment35StrategicDirection-ArchitecStrategicDirection-Architecture36StrategicDirection-ArchitecStrategicDirection-ApplicationsThreeglobaltransformation“visioning”projectswereauthorizedinFY2001HumanResources–ProjectCompletedSummaryofkeyrecommendations:ImplementPeopleSoftv8.0atanAHPasthefoundationforglobalHRmanagementMovenon-UScountriesHRprocessingtov8.0andoutsourcepayrolllocally(FY02)USmigrationtoKCIN’sPeopleSoftplatformfollowsinFY03-StartdealingwithexcesscostissuenowKCINneedstobuildaninternationalservicecenterwithassociatedpeopleandprocessesResourceManagement–ProjectCompletedSummaryofkeyrecommendations:ImplementthePeopleSoftv8.0ResourceManagementSystemAdoptbestpracticessuchas“resourceschedulingbymanagers”versus“forecastingbyemployees”BuildinterfaceswithPivotal(opportunities)andRecruiting(offers)toenableabettermatchingofsupplyanddemandFullyintegrateResourceManagementwiththeKCINHRMSanddeployconcurrently37StrategicDirection-ApplicatStrategicDirection-ApplicationsThreeglobaltransformation“visioning”projectswereauthorizedinFY2001FinancialManagement–InProcessProjectbeganlateandisproceedingslowlyAvailabilityofAccounting&FinancestafftosupportteameffortsKeyteamresourceleftthefirmOverallprojectapproachDefineglobalrequirementsofA&FandbusinessleadersAssesscapabilitiesofinternationalentitiesEvaluatesystemalternatives(gapanalysisonPEAT,PeopleSoftPSA,SAPandOracle)Recommendsystems,organizationandprocessesforglobalfinancialmanagementProjectschedule–beingrefinedbuttargetingtheFall2001timeframeforPhase1recommendations38StrategicDirection-ApplicatStrategicDirection-ApplicationsTheExecutiveTeamhas“approved”theHumanResourcesandResourceManagementsystemsimplementationprojectsThefinalprojectplanandaStatementofWorkisbeingdevelopedbyaconsultingteamwithHumanResourcesandResourceManagementleadershipAnaggressiveimplementationschedulehasbeenestablished:April2002–HRMSandResourceManagementimplementedforallnon-USlocations.July2002–ResourceManagementimplementedfortheUSOctober2002–HRMSimplementedfortheUSandbothapplicationsimplementedforAustraliaTheKCINITteamwillsupportdefinition,procurementanddeploymentoftherequiredtechnicalinfrastructuretoenabletheglobalsystemsdeployment39StrategicDirection-ApplicatStrategicDirection-ApplicationsProjectTimelineCommentsIftheseprojectsareapprovedweshouldinformKPMGLLP(USandinternational)immediatelysotheycantakeappropriateactionstominimizeanyexcesscosts.KCINneedstodeveloprecommendationsthatwillallowKPMGLLPtominimizeexcesscostsThe4/02implementationoftheHRMSfornon-USlocationsincludesoutsourcingofpayrollseparatefromthelocalLLPaswellasestablishmentofourowninternationalservicecenter.Successfulcompletionofbothprojectswillrequiresignificantparticipationfrombusinessprocessowners.40StrategicDirection-ApplicatStrategicDirection-ApplicationsHumanResourcesResourceManagementPivotalFinancialSystem(Preliminary)MigrateHRtoPSv8.0atASPOutsourcepayrolllocallyImpl.Date4/1/02NoapplicationcurrentlyinplaceImplementnewsystem4/1/02Desire3/1/02implementationLLPsystemusedforGL,EA,etc.PraxisusedforforreportingLatinAmericaAsiaPacificCanadaIrelandMigrateHRtoPSv8.0atASPOutsourcepayrolllocallyImpl.Date4/1/02Implementnewsystem4/1/02IntegratewithUSapplicationatASPImp.Date3/1/02AccesstoHyperion(anA&Finitiative)ConsiderACCPACforimmediateneedsLong-term-TBDMigrateHRtoPSv8.0atASPOutsourcepayrolllocallyImpl.Date4/1/02Implementnewsystem4/1/02MovetoanASPImpl.Date:3/1/02MovedtoPEAT7/1/02MigrateHRtoPSv8.0atASPOutsourcepayrolllocallyImpl.Date4/1/02Implementnewsystem4/1/02MovetoanASPImpl.Date:3/1/02Short-term–deployingACCPACastheregionalstandard.Long-term-TBDPerForm,SalaryReview,InsideConsultingarealreadyaccessiblebynon-USentities-all