閱讀理解-主旨大意

第第頁buying,itisacceptabletophoneorwritethecomplaintinaletter.Complainingisusuallymosteffectivewhenitisdonepolitelybutfirmlyandespeciallywhentheconsumercanshowclearlywhatiswrongwithwhatwasboughtinquestion.Ifthiscannotbedone,theconsumerwillsucceedbestbypresentingspecificinformationastowhatiswrong,ratherthanbymakinggeneralstatements.Forexample,“Theleftspeakerdoesnotworkatallandthesoundcomingoutoftherightoneisunclear”isbetterthan“Thisstereodoesnotwork”.Thestoremanagermayadvisetheconsumertowritetotheproducer.Ifso,theconsumershoulddothis,statingthecomplaintaspolitelyandfirmlyaspossible.Butifapolitecomplaintdoesnotachievetheexpectedresult,theconsumercangoastepfurther.Heorshecanthreatentotakethesellertocourtorreportthesellertoapublicorganizationresponsibleforprotectingconsumers’rights.Whatdoesthepassagemainlytellus?A.Howtomeetaconsume’rsneeds.B.Howtomakeaneffectivecomplaint.C.Howtoavoidbuyingsomethingwrong.D.Howtodealwithcomplaintsfromconsumers.Whenaconsumerfindswhathe/sheboughthasafaultinit,he/sheshouldfirst .complainpersonallytothemanagerthreatentotakethesellertocourtshowsomethingprovableinwrittenformtothestorewriteafirmletterofcomplainttothestoreTOC\o"1-5"\h\zIfaconsumerwantsquicksettlementoftheproblem,itisbettertocomplainto .A.thestoremanagerB.theproducerC.apublicorganizationD.ashopassistant19.Themosteffectivecomplaintaboutwhatwasboughtcanbemadeby .A.showingthefaultofittotheproducer B.sayingfirmlyitisofpoorqualityC.askingpolitelytochangeit D.explainingexactlywhatiswrongwithitAccordingtothepassage,thelastmethodaconsumerhastouseisto .A.writetotheproducer B.quarrelwiththemanagerC.threatentotakelegalmeansD.givethesellerathreateningcall3ItwasThanksgivingmorning.IwasbusypreparingthetraditionalThanksgivingturkeywhenthedoorbellrang.Iopenedthefrontdoorandsawtwosmallchildreninragshuddlingtogetheronthetopstep."Anyoldpapers,lady?"askedoneofthem.Iwasbusy.Iwantedtosay"no"untilIlookeddownattheirfeet.Theywerewearingthinlittlesandals（?鞋），wetwithheavysnow."ComeinandI'llmakeyouacupofhotcocoa."Theywalkedoverandsatdownatthetable.Theirwetsandalsleftmarksuponthefloor.Iservedthemcocoaandbreadtofightagainstthecoldoutside.ThenIwentbacktothekitchenandstartedcooking.Thesilenceinthefrontroomstruckme.Ilookedin.Thegirlheldtheemptycupinherhands,lookingatit.Theboyaskedinaflatvoice,"Lady,areyourich?""AmIrich?Pity,no!"Ilookedatmywornoutslipcovers（椅套）.Thegirlputhercupbackinitssaucer綠碟）carefullyandsaid,"Yourcupsmatchyoursaucers."Theyleftafterthat,holdingtheirpapersagainstthewind.TheyhadremindedmethatIhadsomuchforwhichtobegrateful.Plainbluechinacupsandsaucerswereonlyworthfivepence.Buttheymatched.Itastedthepotatoesandstirred碗動(dòng)）themeatsoup.Potatoesandbrownmeatsoup,aroofoverourheads,mymanwitharegularjob,thesematched,too.Imovedthechairsbackfromthefireandcleanedthelivingroom.Themuddymarksoflittlesandalswerestillwetuponmyfloor.Letthembeforawhile,Ithought,justincaseIshouldbegintoforgethowrichIam.1.Whichofthefollowingwouldbethebesttitleforthetext?Lady,areyourich?AstoryofTha