商務(wù)支持助理崗位職責(zé)

本文格式為Word版，下載可任意編輯——商務(wù)支持助理崗位職責(zé)技術(shù)支持商務(wù)助理索雷博光電科技(上海)有限公司索雷博光電科技(上海)有限公司,Thorlabs,索雷博JOBRESPONSIBILITIES

職責(zé)描述

1.Respondstorequestsviaincomingtelephonecallsandemailsdaily.

2.CreatesspecialitemsinAXXXXX年.Processesspecialitemquotesandinquiriesinatimelyandprofessionalmanner.

3.Processesloanrequestsfromcustomersinatimelyandprofessionalmanner.

4.CreatesreturnordersforRMAsincludesmaintainingrelevantphotosoremailstoreturnorders.DocumentsRMAsbyaddingRMANotestotheSalesOrder.Postspicklistsandpackingslips.

5.ProvidescustomerswithRMAnumbersandinstructionsforreturningproducts.

6.SetsupIntercompanyordersforreturnsorrepairsgoingtootherThorlabsentities.

7.CreatesNon-ConformanceReports(NCRs)intheAXQualityModule.

8.Coordinatesrepairsandtestedreplacementswithtech,productionandpurchasingteam.Monitorsbackordersandrepairorders.

9.Communicateswithtech,sales,finance,inventorycontrol,shipping,production,purchasingandentitiestoresolveissuesandpreventre-occurrences.

10.Otherdutiesasassigned.

1.通過電話和電郵,響應(yīng)客戶的需求;

2.根據(jù)客戶的需求,在AXXXXX年系統(tǒng)中創(chuàng)造定制品,同時(shí)實(shí)時(shí)切實(shí)地為客戶處理定制品報(bào)價(jià)及問詢;

3.實(shí)時(shí)切實(shí)地處理來自客戶的產(chǎn)品借用苦求;

4.根據(jù)客戶的相照應(yīng)片及郵件要求,為客戶創(chuàng)造退換貨訂單,在銷售訂單中添加退換貨訂單信息。

打印領(lǐng)料單和箱單;

5.為客戶供給退換貨單號(hào)及產(chǎn)品返修流程介紹;

6.創(chuàng)造與國(guó)外分公司間的退換貨銷售及購(gòu)買訂單;

7.在AX系統(tǒng)質(zhì)量模塊中創(chuàng)造不合格品報(bào)告;

8.與技術(shù)、生產(chǎn)、購(gòu)買團(tuán)隊(duì)協(xié)調(diào)關(guān)于修理品、測(cè)試替代品的問題,同時(shí)持續(xù)跟蹤訂單;

9.與技術(shù)、銷售、財(cái)務(wù)、庫(kù)存操縱、運(yùn)輸、生產(chǎn)、購(gòu)買、分公司舉行溝通,有效的解決問題;

10.領(lǐng)導(dǎo)布置的其他任務(wù);

JOBREQUIREMENTS

職位要求

1.Bachelor'sDegreeorequivalentworkexperience;

2.ProficiencyinwrittenEnglish;

3.Customercenteringmentality;

4.Teamplayer.

5.Minimum1yearofexperienceinasimilarpositionpreferred.

1.本科學(xué)歷或具有相關(guān)工作閱歷;

2.中英文流利,并具備良好的中英文書面表達(dá)才能;

3.以友好,協(xié)商的態(tài)度解決客戶需求;

4.做事專心負(fù)責(zé),具有團(tuán)隊(duì)合作精神;

5.具有1年以上相關(guān)工作閱歷者優(yōu)先;

CompensationandBenefits

薪酬福利

1.Basesalarybasedonhis/herrole,individualperformanceandcompetencies,aswellasmarketcompetitiveness

依據(jù)個(gè)人績(jī)效和才能供給具有市場(chǎng)競(jìng)爭(zhēng)力的薪資

2.MandatorysocialinsuranceandhousingfundinaccordancewithPRCLaws.

根據(jù)國(guó)家規(guī)定繳納五險(xiǎn)一金

3.Optionalsupplementarymedicalinsurance

員工可自愿選擇加入高端醫(yī)療保險(xiǎn)

4