世紀(jì)商務(wù)英語綜合教程專業(yè)篇II Unit1

Unit1

Management

Managementisanessentialpartintheoperationofacompany.Withinanylargecompany,thetop,middle,andfirst-linemanagersworkinavarietyofareasincludingmarketing,finance,operations,humanresources,andinformation.Withpropermanagerialskills,amanagercanmakethebestofhis/herstaffandprovidethebestsolutionstomanyproblemsatwork.Noorganizationcanaffordtoignoretheneedformanagement.Unit1

ManagementCONTENTSTextBRealLifePracticeTranslationSkillsPracticalWritingLead-inTextAKnowledgeLinksTimeforFunLead-inPart1ListentoaspeakertalkingaboutthedifferencesinbusinessmanagementbetweenChineseandAmericans,andcompletethetable.1.ListeningFeaturesofChineseManagementPracticeFeaturesofAmericanManagementPracticedealwithanyconflictsinprivateandinaconfidentialmanner;heavilydependentontheboss;morehumane;moredirectandstraightforward;task-focused;Lead-in1. Accordingtothespeaker,howlonghashebeeninthatcompany? A.Oneyear. B.Twoyears. C.Threeyears.2. Accordingtothespeaker,what’sthemainreasonofdifferencesinbusinessmanagementbetweenChineseandAmericans? A.Differenteducationalbackground. B.Differentculturaltraditions. C.Differentcorporateorganization.3. Accordingtothespeaker,whichoneismorehumaneaboutbusinessmanagementbetweenChineseandAmericans? A.Chinesebusinessmanagement. B.Americanbusinessmanagement. C.Notmentioned.Part2Listentothecommentsagainandchoosethebestanswerforeachquestion.1.ListeningLead-inListentothepassageagainandfillintheblankswiththemissinginformation.2.SpotDictation1. AsanAmericanmanagerofa___________________________________,IhavetosaythattherearedifferencesinbusinessmanagementpracticebetweenChineseandAmericans.2. Wearemore______________________thanmostChinesecolleagues.3. Chinesemanagersoftendealwithanyconflictsin_______________________manner.4. Ican’tsayourwayofdoingbusinessis_________________.5. _____________________________________haverecognizedthestrongpointsofthemorehumanewayofChinesemanagement.Sino-AmericanjointventurefortwoyearsdirectandstraightforwardprivateandinaconfidentialabsolutelysuperiorMoreandmoreAmericanbusinessexecutivesTextA1. Whydoesthewriterdescribetheimageofabossinhisoffice? Howdoesthewriterthinkoftheboss?2. WhatdoesMBWAmean?3. WhyshouldmanagersknowMBWAaccordingtotheauthor?4. HowtoimplementMBWA?5. DoyouthinkMBWAisagoodwaytomanagepeople?Readthepassageaboutthemarketingconceptandanswerthefollowingquestions.1.ReadingTextAManagementbyWanderingAround(MBWA)

Pictureabossinalavishofficewithsumptuousleatherfurnitureandwood-paneledwalls.He’ssittingbehindahugedeskfullofimportantworkthatneedshisattention.He’sfartoobusytobeconcernedwithanythingoutsidehisofficewalls:there’senoughhappeningwithin!

Thistypeofbosscanbeintimidatingandunapproachable.Yet,thisisacommonscenarioinmanyorganizations.

Whattypeofbosswouldyouliketobe?Doyouwanttoberemoteandbaskinyourownimportance?Ordoyouwanttoknowwhat’shappeningoutthere“inthetrenches”?

Asaboss,youcanbeadmiredforyourwisdom,knowledgeandexpertisewithoutbeingdistantanddisconnected.

Ifyoubuildawallaroundyourself,yourteammaynotgainfromyourexperience,andthiscanundermineproblemsolvinganddecisionmaking.Beingconnectedcanbeamajorfactorforsuccess:Themoreconnectedyouare,thebetteryoucanunderstandwhatmotivatesmembersofyourteam,analyzewhat’sreallygoingon,andfindsolutionsthatmeettheneedsofyourpeopleandyourcompany.TextAIntroductionofMBWA

Togetconnectedandstayconnected,youneedtowalkaroundandtalktoyourteam,workalongsidethem,askquestions,andbetheretohelpwhenneeded.ThispracticehasbeencalledManagementByWanderingAround(orManagementByWalkingAbout)—MBWAforshort.

WilliamHewlettandDavidPackard,foundersofHewlettPackard(HP),famouslyusedthisapproachintheircompany.TomPeters,inhiswildlysuccessful1982book“InSearchofExcellence”,includedlessonslearnedfromHPandothercompaniesthatusedasimilarstyle—andthetermMBWAimmediatelybecamepopular.WhatMBWACanAchieve

Sincethen,ManagementByWanderingAroundhasneverreallygoneoutoffashion.IfyouuseMBWA,youcanincreasethefollowing:

?Approachability—Whenyourstaffseeyouasapersonandnotjustaboss,they’llbemore

likelytotellyouwhat’sgoingon.You’llgetthechancetolearnaboutissuesbeforetheybecomeproblems.TextA

?Trust—Asyourteamgetstoknowyoubetter,they’lltrustyoumore.You’llbenaturallyinclinedtosharemoreinformation,andthatwillbreakdownbarrierstocommunication.

?Businessknowledge—Gettingoutandlearningwhat’shappeningonadailybasiscangiveyouabetterunderstandingofthefunctionsandprocessesaroundyou.

?Accountability—Whenyouinteractdailywithyourteam,agreementsyoumakewitheachotheraremuchmorelikelytobecompleted.Everyoneismoremotivatedtofollowthrough,becauseyou’reseeingeachotheronaregularbasis.

?Morale—Peopleoftenfeelbetterabouttheirjobsandtheirorganizationwhentheyhaveopportunitiestobeheard.MBWAmakesthoseopportunitiesavailable.

?Productivity—Manycreativeideascomefromcasualexchanges.MBWApromotescasualdiscussions,sopeoplewillmorelikelyfeelfreetocometoyouwiththeirideas.

Despiteitsobviousbenefits,useofMBWAhasbeenhit-and-miss.Tobesuccessful,ittakesmorethansimplystrollingthroughyouroffice,warehouse,orproductionfacility.MBWAisn’ta“walkinthepark”:It’sadeterminedandgenuineefforttounderstandyourstaff,whattheydo,andwhatyoucandotomaketheirworkmoreeffective.TextA

Don’tjustdoMBWAbecauseyoufeelit’sanobligation—thisprobablywon’tworkverywell.Youhavetotrulywanttogettoknowyourstaffandoperations,andyouhavetocommittofollowingupconcernsandseekingcontinuousimprovement.HowtoImplementMBWA

These“wanderingaround”tipscanhelpyougetstarted:

?Relax—Peoplewillsenseyourgenuinenessandcasualness,andthey’llrespondaccordingly.Stiff,formalconversationswillprobablyleadtoequallyrigidresponses.

?Listenandobservemorethanyoutalk—Useactivelisteningwithyourstaff.Whenpeoplefeelyou’rehearingthem,you’llprobablyseemmoresincere.Readsomepointersonactivelistening.

?Askforfeedbackandideas—Leteveryoneknowthatyouwantideastomakethingsbetter.Astheboss,peoplemaythinkthatyouropinionsandideasare“right.”Soholdbackfromsayingwhatyouthink—thegoalistoseewhatothershavetosay.TextA

?Wanderaroundequally—Don’tspendmoretimeinonedepartmentorsectionthananother.Anddon’talwaystalktothesamepeople,ortopeoplewithcertainranks.Youwanttobeapproachabletoeveryone,regardlessofjobtitleorposition.

?Usethetimeforspontaneousrecognition—Ifyouseesomethinggood,complimenttheperson.Thisisaperfectwaytoshowyourgratitude.

?Holdmeetings“outandabout”—Insteadofhavingallyourmeetingsintheboardroomoryouroffice,meetwithpeopleintheirworkareasand“ontheirturf”.Thiscanputthemmoreatease.Communicateyourexpectationsandneedssothateveryoneknowswhatyouvalue.

?Don’tusethistimetojudgeorcritique—Thiscanmakepeoplenervouswhenyou’rearound.Ifyouseesomethingthatconcernsyou,talktothepersonlater,inprivate.

?Answerquestionsopenlyandhonestly—Ifyoudon’tknowananswer,findoutandthenfollowup.Ifyoucan’tsharesomething,sayso.Tellinghalf-truthscanbreakdowntrust.TextA

?Communicate—Sharecompanygoals,philosophy,values,andvision.Your“walk-arounds”areopportunitiestomutuallyshareinformationthathelpseveryoneunderstandanddotheirjobsbetter.

?Chat—Effectiveorganizationsaren’tallaboutwork,work,work.Buildrelationships.Learnthenamesofyourstaff’skids.Findoutwhattheylovetodoorwherethey’regoingonvacation.Joke,laugh,andhavefun.Youmaybesurprisedathowgreatitfeelstorelateonapersonallevelwiththepeopleinyouroffice.

?Don’toverdoit—Don’tleavepeoplefeelingthatyou’realwayslookingovertheir

shoulders!Wanderingaroundisoftenenoughtogetagoodfeelforwhat’sgoingon,butnotsooftenthatyourpresencefeelslikeamundanedistraction.TextATextAChoosethebestanswerforeachstatementorquestion.2.Comprehension1. Accordingtotheauthor,awiseboss_________________.A. oughtnottoworkinaveryluxuryofficeB. shouldalwayskeepaneyeontheteamC. shouldspendsometimegettingconnectedwiththestaffD. shouldfocusonimportantissueswithinhis/herofficeTextAChoosethebestanswerforeachstatementorquestion.2.Comprehension2. Whichoneisnottrueaccordingtothepassage?A. Employeeswanttobeheardbytheirbosses.B. Agreementsaremuchmorelikelytobecompletedifthebosscommunicateswithemployeeseveryotherday.C. Casualdiscussionsleadtomorecreativeideas.D. Stafftendtotrustthebosswhotheyknowwell.TextAChoosethebestanswerforeachstatementorquestion.2.Comprehension3. ManagementByWalkingAroundmeans________________.A. afreewalkintheofficeaimlesslyB. youshareinformationwithyourstaffbycasualtalksC. youshouldspendmoretimecommunicatingwithstaffofhigherpositionsD. youshouldbestiffandformalinconversationssothatyoucangetgenuineresponsesTextAChoosethebestanswerforeachstatementorquestion.2.Comprehension4. Ifyoufindsomeonehasmadeamistakewhenyouwalkaround,youcan_____.A. askhim/hertocorrectitatyourpresenceB. pointoutthemistakeandallowhim/hertocorrectitlaterC. talktohim/herlaterindividuallyD. criticizehim/herimmediatelyTextAChoosethebestanswerforeachstatementorquestion.2.Comprehension5. ByMBWA,abosscan_________.A. gainmoreauthorityB. bettermonitorthestaffC. managehis/herteammoreeffectivelyD. makefriendswiththestaffTextA1.moraleA. deriveorreceivepleasurefrom;getenjoymentfrom;takepleasurein2.sumptuousB. walkleisurelyandwithnoapparentaim3.inclineC. imidatingD. somethingthatisgrandandobviouslyveryexpensive5.baskE. responsibilitytosomeoneorforsomeactivity6.strollF. behaviorwhichisratherformalandnotveryfriendlyorrelaxed7.distractionG. separatesomethingintosmallerpartsinordertomakeiteasiertounderstandordealwith8.accountabilityH. theamountofconfidenceandcheerfulnessthatagroupofpeoplehave9.stiffI. somethingfrighteningandmakingpeopleloseconfidence10.breakdownJ. somethingthatturnsyourattentionawayfromsomethingyouwanttoconcentrateonHDCIABJEFGPart1

Matchthewordsorphrasesontheleftwiththedefinitionsontheright.3.VocabularyTextAgooutoffashion breakdown committo holdbacklearnabout regardlessof ateaseon apersonallevel1. Goodmannersnever______________.Sothenexttimeyougetagift,makesureyouthankthepersonproperly.2. Iwantto__________yournewpolicyoninvestment.3. Newcomersthoughtitdifficultto__________theculturebarriers.4. We_________offeringsuperiorservicetoeveryguest.gooutoffashionPart2Completethesentenceswiththefollowingwordsorphrases.Changetheformwherenecessary.3.VocabularylearnaboutbreakdowncommittoTextAgooutoffashion breakdown committo holdbacklearnabout regardlessof ateaseon apersonallevel5. She_________fromtellinghimwhatshethoughtofhim.6. Heinsistedontrying，utterly____________thepossiblegraveconsequences.7. Theoldcouplearenowquite_______astheirsonisoutofdanger.8. Theyloveallaspectsoffreedom,both________________aswellasinthewidersenseforhumanity.heldbackPart2Completethesentenceswiththefollowingwordsorphrases.Changetheformwherenecessary.3.VocabularyregardlessofateaseonapersonallevelTextAundermine distraction expertise overdospontaneous sumptuous morale stroll1. Incapabilitytomanagetimeproperlywillinevitably__________workingefficiency.2. Asagoodlistener,youshouldfullyconcentratewithoutanylookof__________.3. We_____________startedtoclapourhandsonhiswonderfulspeech.4. Thereisnobetterwayespeciallyforadaughtertopleaseherdadthantocookhima__________Father’sDaymeal.underminePart3Completethesentenceswiththefollowingwords.Changetheformwherenecessary.3.VocabularydistractionspontaneouslysumptuousTextAundermine distraction expertise overdospontaneous sumptuous morale stroll5. Asfortheprofessionalissue,wewouldliketoborrowyour________onit.6. Asamanager,youneedtoknowhowtoboostyouremployees’______roundtheoffice.7. Goingonadietcanhelpyoutokeepslim,butdon’t_______it.8. ________inthegarden,peoplecanseeaseriesofcarefullydesignedlandscapesjustlikelandscapepicturesshowingthemselvesinfrontofus.expertisePart3Completethesentenceswiththefollowingwords.Changetheformwherenecessary.3.VocabularymoraleoverdoStrollingTextBHowtodelegate?

Don’tlooknow,butyourmicromanagementhabitsmightbestuntingyourcompany’sgrowth.Ifyou’reimproperly,inefficiently,orjustplainavoidingthedelegationoftasks,youmaybeharmingyourcompanymorethanyouthink.

1.Settlefor80%

Perfectionisn’tthekeytosuccess.Believingthiscouldputyourbusinessinjeopardy.CEOsandentrepreneursalikeshouldaccept80percentasgoodenough—makeityournewA+.Aslongasyourgoalsaremet,don’tsweatthesmallstuff.Thelast20percentcantakethelongesttoachieveanditoftenhasdiminishingresultsanyway.You’llgetmoredonebymovingtothenexttasksandimprovingthingsastheycomealong.

2.Stampoutmicromanagement

Thinkingyou’rethemostknowledgeableandefficientpersontohandleeverysingletaskisoneofthemostpoisonousmindsetsyoucanhave.You’renotonlyprovingyourdistrustforyouremployees,you’realsowastingcountlessamountsoftimeandenergy.TextB

Learntoloosenupandletotherssteer—youmaybesurprisedwhatkindofinnovationwillflourish.Ifyoukeepfocusingonachievingyourstandardof80percent,you’llbemorelikelytokeepmicromanagementatbay.

3.Stayfocused

AsaCEO,founder,ormanager,youneedtoensureyou’reonlytacklingthetasksthataffectcompanygrowth.Makenoexceptionstothisruleandadamantlydelegateeverythingelse.There’s

onlysomuchtimeinthedayandyou’reboundtobebusy,sokeepingyourfocusiskey.Ifyoufindyou’reoutofthingstodo,yourcompanycouldbecomestagnant.

4.Setstandardsfordelegation

ThetoptasksItendtodelegatetoemployeesaregeneraladministrationdutieslikeappointmentandcalendarmanagement,billing,officemanagement,production,andsales.Cuttingtheseoutofyourdaywillgiveyoumoretimetofocusonwhatmattersmost.Makesureyou’recriticallyevaluatingyourdailytaskstoeliminatethosewithoutconcretegoalsandfocusonthoseyoucan’tdowithout.TextB

5.Lookatthemoneyfactor

Keepingaffordablewillhelpyoudelegate.OneofmyfellowmembersoftheYoungEntrepreneurCouncilsayshedelegatesanytaskthathecanpaysomeone$500perhour—orless—toaccomplish.Thissetshisownrateat$500anhourormore.Youhavetofocusonworkthathasthebiggestimpactongrowth,anddelegateeverythingelse—evenifit’sanattorneyat$350anhour.

6.Stopowningtasks

Ifyou’renotpassingofftheownershipoftaskstoothers,you’renottrulydelegating.Givefullownershipofthetasktothepersonyouwanttoaccomplishit.Stopbabysittingyouremployeesandtrustthattheywillbeabletoaccomplishaprojectintheirownway.Limityourguidancetoprovidingthemwithanachievableoutcome.TextBTextBPart1Completethefollowingsentenceswiththekeywords(innomorethan3words)inthepassage.1.Retelling

1. Yourmicromanagementhabitsmightbe___________________________.2. Thinkingyou’rethemostknowledgeableandefficientpersontohandleeverysingletaskisoneof_________________________youcanhave.3. Ifyoufindyou’reoutofthingstodo,yourcompanycould_______________.4. Makesureyou’recriticallyevaluatingyourdailytaskstoeliminatethose_____________andfocusonthoseyoucan’tdowithout.5. Limityourguidancetoprovidingthemwith___________________.stuntingyourcompany’sgrowththemostpoisonousmindsetsbecomestagnantwithoutconcreteanachievableoutcomeTextBPart2RetellthepassagewiththehelpoftheabovesentencesinPart1innolessthan80words.1.RetellingTextBDecidewhetherthefollowingstatementsareTrueorFalse.2.Comprehension1. Ifyou’reimproperly,inefficiently,orjustplainavoidingthedelegationoftasks,itmaybegoodforyourcompany.2. Perfectionisn’tthekeytosuccess.Believingthiscouldputyourbusinessinterriblesituation.3. Ifyoukeepfocusingonachievingyourstandardof80percent,you’llbelesslikelytokeepmicromanagementatbay.4. Ifyoufindyou’reoutofthingstodo,yourcompanywouldbeflourishing.5. Ifyou’renotgivingtheownershipoftaskstoothers,you’retrulydelegating.(

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)FFFFFTextBCollectinformationaboutexpressionsindelegationasamanager.Andgiveapresentationintheclass.Ithasbeengivensomereferences,butyouhavetogiveyourownopinionsandaddmore.3.GroupWorkReference:1. I’veaskedyoubecause...2. I’vegotajobherethatwillreallyinterestyou...3. I’dlikeyoutobeinchargeofallofit.4. Youmustrememberthedeadline.5. Feelfreetocallmeifyouhaveanyquestions.RealLifePracticeRole-play

Workinpairs.Ifyou’readirectorofadivision,trytodelegatethefollowingjobstoyourpartner.Then,changetheroleanddoitagain.Youcanusetheexpressionswehavelearned.

1.attendatradefairthisweekend

2.sendmemosaboutsigningceremonytoallstaffinthisdivision

3.bookahotelforaclient

4.prepareareportontheprogressofmarketingTranslationSkills商務(wù)信函中格式的翻譯商務(wù)信函交流的目的是磋商公務(wù)，主要功能是傳遞信息，涉及愿望、建議、允許、催促、詢問、拒絕、譴責(zé)等。商務(wù)信函的翻譯稍有差錯(cuò)，便會(huì)造成信息傳遞的失誤，從而影響買賣雙方的交易，嚴(yán)重者則需要承擔(dān)經(jīng)濟(jì)責(zé)任；而得體的商務(wù)信函翻譯則能促成交易，實(shí)現(xiàn)雙方進(jìn)一步地交流與合作。商務(wù)信函一般包括六個(gè)部分：信頭、信內(nèi)地址、稱呼語、正文、結(jié)束語、簽名。中英文商務(wù)信函中有許多套語，在翻譯時(shí)套用即可。

1.信頭地址和信內(nèi)地址的套譯英文信函中地址的書寫方式是由小到大，可套譯為中文的由大到小順序。例如：

JohnWanamaker

68FifthStreet

Philadelphia11

U.S.A美國費(fèi)城第十一郵區(qū)第五大街68號約翰·華納麥克先生TranslationSkills2.稱呼語的套譯英文信函中常用的是“DearSir/Madam/Gentlemen/Ladies”等，此處的“Dear”只是一種對收信人的尊稱，根據(jù)漢語習(xí)慣我們可以套譯為：“尊敬的閣下/夫人/先生們/女士們”，或“敬啟者、謹(jǐn)啟者、執(zhí)事先生、尊鑒、臺鑒”等。3.信函正文中一些敬辭和謙辭的套譯商務(wù)信函的一大特色就是措辭婉約、注重禮節(jié)、多用套語。英語商務(wù)信函中頻繁使用appreciate，esteem，favor，grateful，kindly，oblige，please，pleasure，Allowus...，Permitusto...，May

we...等等。而漢語中常用的一些敬辭包括：“您鑒、貴方、貴國、貴公司、閣下、敬復(fù)、敬悉、惠請、惠函、惠顧、賜復(fù)、奉告、承蒙、恭候”等等；常見的一些謙辭包括：“敝人、敝公司、敝處、愚見、拙見、拙作、拜讀、過獎(jiǎng)”等等。例如：

Wehavepleasureinacknowledgingreceiptofyouresteemedfavorofthe8thMay.敬悉貴公司5月8日來函。TranslationSkills4.結(jié)束語的套譯結(jié)尾敬語的表達(dá)方式有很多，例如：Yoursfaithfully,Faithfullyyours,Yourstruly,Sincerely,Bestwishes,Yourssincerely,Kindregards等等。它們可以直接套譯為：“謹(jǐn)上、敬上、謹(jǐn)啟、順致敬意”等，而不能直接按照字面意思進(jìn)行翻譯。5.簽名的套譯英文簽名中習(xí)慣名在前、姓在后，可套譯為中文的姓在前、名在后。例如：

CharlesWhite懷特·查爾斯TranslationSkillsTranslatethefollowingsentencesintoChinese.Exercises1. Pleasefindenclosedourorder,No.D353formen’sandboys’sweaters.2. Weshouldappreciatepromptshipment.隨信附上我方訂購男式與男孩毛衣的訂單，訂單號為D353，敬請參閱。期待貴方及時(shí)交貨，我方將感激不盡。TranslationSkillsTranslatethefollowingsentencesintoChinese.Exercises3. Wethankyouforyourquotationof3Octoberandthesamplegarmentsyousentus.4. Yourstruly.感謝貴方10月3日的報(bào)價(jià)單及服裝樣品。謹(jǐn)啟TranslationSkillsTranslatethefollowingsentencesintoChinese.Exercises5. Welookforwardtoyourfavorablereply.盼望貴方佳音。PracticalWriting

Correspondencemeanscommunicationinwritingasbetweenindividualsandinstitutionsonmattersofcommoninterest.Internalcorrespondencereferstocorrespondencebetweenoneindividualordepartmentandanotherwithinthesameorganization.Internalcorrespondencetendstobeinformalintheformofletters,E-mails,memosornotices.Themessagesshouldbecomposedconciselyandtothepointinordertobeeffective.

Asuggestionisapositiveandproductiveproposal,whichdefinesanexistentproblemandrecommendsalogicalsolutionforit.Lettersofsuggestionneedtobeoriginalandtheyshouldconcentrateonspecificproblemsandshouldincludesolutionsaccordingly.Composeyourletterofsuggestionsaccordingtothefollowingstages:1.Subjects

Givethemessageasubject/title.Keepthesubjectshortandclearbutavoidsuchheadingsas:“GoodNews”,“Hello”,“MessagefromMary”.Shortbutspecificheadingsareneeded.

?MeasurestoReduceCostofProduction

?LaboratoryEquipmentOrderPracticalWriting2.Greetings

Startthemessagewithagreetingsoastohelpcreateafriendlybutbusiness-liketone.Itisalsobecomingquitecommontowritethegreetingwithoutacomma.

?DearMr.Smithson3.Purpose

Startwithaclearindicationofwhatthemessageisaboutinthefirstparagraph.Givefulldetailsinthefollowingparagraph(s).

?Iamwritingconcerningthelowworkefficiencyduetothebreakdownofcomputers.4.Suggestions

Givesuggestionsthatwillhelpsolvetheproblem.Anyactionthatyouwantthereadertodoshouldbeclearlydescribedhere,usingpolitenessphrases.Subordinatesshoulduseexpressionssuchas“Couldyou...”or“Iwouldbegratefulif...”5.Endings

Endthemessageinapoliteway.Commonendingsare:“Yourssincerely”,“Bestregards”,“Bestwishes”,“Regards”.Ifyoudonotputacommaafterthegreetingatthebeginningofthemessage,thendonotputacommaaftertheendingeither.PracticalWritingSuggestiononAdoptingFlexibleWorkingHourSchemeDearMr.Johnson，

Iamwritingconcerningtheproblemofstaffbeinglateforwork.

Inthepastthreemonths,eachdayaveragely29percentofthestaffwerelateforworktenminutesormore.Thelatenesswasmostlyduetothetrafficjam.Morethanhalfofallthestaffcomplainthattheyhavetogetuphalfanhourearlyinthemorninginordertogettoworkintime,whichresultsintheirsleepinessandlowerefficiencyinthelatemorning.

Apossiblesolutiontotheproblemcouldbeadoptingaflexibleworkinghourscheme.Atpresent,allthestaffarriveat8:00a.m.andgetoffworkat5:00p.m.Isitpossibletooperateaflexibleworkinghourschemeandletthestaffchoosewithinsetlimits,say,from9:00a.m.to6:00p.m.,sothattheycanavoidtherushhour?Also,theydon’tneedtogetupsoearly,andlowefficiencyduetosleepinesscanbeprevented.

Pleaseconsideriftheflexibleworkinghourschemeisfeasible.Thankyou.

Yourssincerely，

KellyGreen

HRManagerPart1Readthefollowingletterofsuggestionandseehowtheletteriscomposed.PracticalWritingPart2Writealetterofsuggestionbasedonthefollowingsituation.

YouareaprogrammerworkinginanITcompany.Whenyouareworking,youneedsomequietnessintheoffice.However,manypeopleoftentalkthere,whichcanbeabitdistractingtoyouandsomeofyourcolleagues.SoyoudecidetowritealettertothemanagerMr.White,tellinghimyourproblemandmakingasuggestion.Youshouldwriteabout120words.April6th,2008DearMr.WhiteIamwritingtodiscusswithyouaproblemthatIandsomeothercolleaguesconcern.Weallenjoytheniceandcomfortableworkenvironmentofthiscompanyverymuch.However,

asprogrammers,weoftenneedsomequietnessforourwork.Itseemsunavoidablethatsomepeopleneedtohavediscussionsormakebusinessphonecallsconstantly,andwefinditdifficulttoconcentrateonourwork.Wearewonderingifthecompanycandoanythingtohandlethisproblem.Inouropinion,aroomwherepeoplecangoforsmal