新編實(shí)用英語綜合教程2-Unit-3-Communication-by-phone教案

新編實(shí)用英語綜合教程2--Unit-3-Communication-by-phone教案Unit3CommunicationbyPhoneUnitGoalsWhatyoushouldlearntodo1.Makeaphonecall2.Answerthephone3.Leaveandtakeapassage4.Passthemessagetothepersonbeingcalled5.Extendaphonecall6.Take/fillinamessageWhatyoushouldknowabout1.PhoneserviceintheUSA2.Benefitortroubleofcellphones3.Businesstelephoneetiquetteforsuccess4.ThesubjectivemoodSectionITalkingFacetoFace1.ImitatingMini-Talks2.ActingouttheTasks3.StudyingEmailInformationontheInternet4.FollowingSampleDialogues5.PuttingLanguagetoUseSectionIIBeingAllEars1.LearningSentencesforWorkplaceCommunication2.HandlingaDialogue3.UnderstandingaShortSpeech/TalkSectionIIITryingyourHand

1.PracticingAppliedWriting2.WritingSentencesandReviewingGrammarSectionIVMaintainingaSharpEyePassage1:InformationRelatedtotheReadingPassage1.cellphone手機(jī)，移動電話Acellphoneisasmalltelephoneyoucancarrywithyouthatoperatesthroughnetworksofradioantennasorspacesatellites.Otherexpressionsofacellphone:1)acellularphone/telephone2)amobilephone/telephone3)ahandset

2.ATM自動取款機(jī)ATMistheabbreviationforautomatedtellermachine.ATMsarefoundinbusinessdistrictsandshoppingmalls.Peopleusethemtogetcashfromtheirbankaccountsandinmanyplaces,topayforgas,groceries,andotherthings.

3.voicemail有聲郵件Avoicemailisatelephoneansweringsystemonwhichspokenmessagesareleftbyonepersonforanother.Text

ForConversationPress#1I’vegotacellphone,e-mailandvoicemail.ButwhyamIsolonely?Afunnythinghappenedonthewaytothecommunicationsrevolution:westoppedtalkingtooneanother.Iwaswalkingintheparkwithafriendrecently,andhiscellphonerang,interruptingourconversation.Theretheywere,talkingandtalkingonabeautifullysunnydayandIbecameinvisible,absentfromtheconversation.Theparkwasfilledwithpeopletalkingontheircellphones.Theywerepassingotherpeoplewithoutlookingatthem,sayinghello,noticingtheirbabiesorstoppingtopettheirpuppies.Evidently,thecordlesselectronicvoiceispreferabletohumancontact.Thetelephoneusedtoconnectyoutotheabsent.Nowitmakespeoplesittingnexttoyoufeelabsent.RecentlyIwasinacarwiththreefriends.Thedriverhushedtherest

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personontheotherendofhiscellphone.Therewewere,fourfriendszoomingdownthehighway,unabletotalktooneanotherbecauseofagadgetdesignedtomakecommunicationeasier.Whyisitthatthemoreconnectedweget,themoredisconnectedIfeel?Everyadvanceincommunicationstechnologyisasetbacktotheintimacyofhumaninteraction.Withe-mailandinstantmessagingovertheInternet,wecannowcommunicatewithoutseeingortalkingtooneanother.Withvoicemail,youcanconductentireconversationswithouteverreachinganyone.Ifmymomhasaquestion,Ijustleavetheansweronhermachine.Asalmosteveryconceivablecontactbetweenhumanbeingsgetsautomated,thealienationindexgoesup.Youcan’tevencallapersontogetthephonenumberofanotherpersonanymore.Directoryassistanceisalmostalwaysfullyautomated.Pumpinggasatthestation?Whysaygoodmorningtotheattendantwhenyoucanswipeyourcreditcardatthepumpandsaveyourselfthebotherofhumancontact?Makingadepositatthebank?WhytalktoaclerkwhomightliveintheneighborhoodwhenyoucanjustinsertyourcardintotheATM?IamnoLuddite.Iownacellphone,anATMcard,avoicemailsystem,anemailaccount.Givingthemupisn’tanoption—theyaregreatforwhattheyareintendedtodo.It’stheirunintendedconsequencesthatmakemecringe.LanguagePoints1ExplanationofDifficultSentences1.(Title)ForConversationPress#1Analysis:Inthissentence,formeanswiththepurposeof.Press#1isinimperativemood.#standsforNo.,therefore#1isreadasNo.1.Translation:通話按1號鍵。Example:Forredialing,pressthe#key.2.(Para.3)Iwaswalkingintheparkwithafriendrecently,andhiscellphonerang,interruptingourconversation.Analysis:Interruptingourconversationinthesentenceisapresent

participlephraseusedasanadverbialofresult.Translation:最近我和一位朋友正在公園里散步，突然他的手機(jī)響起來，打斷了我們的談話。Example:Thechildfell,strikinghisheadagainstthedoorandhurtingitslightly.3.(Para.3)Theretheywere,talkingandtalkingonabeautifullysunnydayandIbecameinvisible,absentfromtheconversation.Analysis:Talkingandtalkingonabeautifullysunnydayisapresentparticiplephraseusedasanadverbialofattendantcircumstance.Translation:在一個陽光明媚的日子，他們在那兒談啊談，而我卻被遺忘，成了談話的局外人。Example:Martasatinthearmchair,readingamagazine.4.(Para.5)Therewewere,fourfriendszoomingdownthehighway,unabletotalktooneanotherbecauseofagadgetdesignedtomakecommunicationeasier.Analysis:Fourfriendszoomingonthehighwayisapresentparticiplephrase,withfourfriendsasthelogicalsubjectofzoomingonthehighway.Thewholephraseservesasanadverbialofattendantcircumstance.Designedtomakecommunicationeasierisapastparticiplephraseusedasanattribute,modifyingtheantecedentgadget.Translation:我們四位朋友坐在車?yán)?，飛馳在高速公路上，卻因?yàn)橛辛四莻€被設(shè)計(jì)來方便通信的小玩意兒而不能互相交談。Example:Myroomisonthefourthfloor,itswindowoverlookingthebeach.Trucksandbusesweredrivenongascarriedinlargebagsontheroof.5.(Para.6)Whyisitthatthemoreconnectedweget,themoredisconnectedIfeel?Analysis:Inthissentence,theantecedentitstandsforthesubjectthat-clause(thatthemoreconnectedweget,themoredisconnectedIfeel),wherethecomparative...structureisused.SimilarstructurecanbefoundinWhatisitthat...?Translation:為什么我們聯(lián)系得越多，我卻越感到失去了聯(lián)系呢？Example:Whyisitthatyouknowsomuch?6.(Para.7)Asalmosteveryconceivablecontactbetweenhumanbeingsgetsautomated,thealienationindexgoesup.Analysis:Asisaconjunction,meaningatthesametimethat.Translation:隨著人們之間幾乎每一種可以想到的聯(lián)系都變得自動化起來，疏遠(yuǎn)指數(shù)上升了。Example:

Theysmiledastheireyesmet.Asheentered,thehallburstintothunderousapplause.7.(Para.8)Pumpinggasatthestation?Analysis:Thisisanellipticalsentence.ThecompletesentenceshouldbeAreyoupumpinggasatthestation?Translation:你在加油站加油嗎？Example:(Areyou)Makingadepositatthebank?(Para.9)8.(Para.8)Whysaygoodmorningtotheattendantwhenyoucanswipeyourcreditcardatthepumpandsaveyourselfthebotherofhumancontact?Analysis:Inthissentence,whyisusedasaninterrogativeadverb,followedbyabareinfinitivetoformarhetoricalquestion,whichcanalsotakeanegativestructuresuchasWhynotdosomething?Theformermeanswhyshouldwedosomethingorwedon’tneedtodosomething,whilethelattermeanstheopposite:let’sdosomething.Translation:既然你可以用信用卡在加油泵旁自動刷卡，免除與人打交道的麻煩，何必還要對加油站的工作人員打招呼呢？Example:Whysmokewhenyouknowitissounhealthy?Whynottrytotrainyourcharacterwhenyouhavetheopportunity?9.(Para.11)IamnoLuddite.Analysis:Inthissentence,nomeansnotatall.Translation:我并不反對自動化。Example:Don’tcheather.She’snofool.Sheisnofriendofmine.10.(Para.11)Givingthemupisn’tanoption—theyaregreatforwhattheyareintendedtodo.Analysis:TheclauseTheyaregreatforwhattheyareintendedtodoservestoexplainwhygivingthemupisn’tanoption.Greatformeansverygoodfor.Whattheyareintendedtodomeanswhattheyaredesignedtodo.Translation:放棄他們并不可取——人們賦予它們的功能太美妙了。Example:Goingthereisn’tagoodidea—it’stoofarawayfromhere.11.(Para.12)It’stheirunintendedconsequencesthatmakemecringe.Analysis:Thisisanemphaticsentenceintroducedbyitis...that.Whatisemphasizedhereisthesubjecttheirunintendedconsequences.Thebasicstructureofsuchakindofsentenceisasfollows:Itbetheemphasizedpartthattheotherpartsofthesentence.Translation:

只是他們無意中帶來的后果使我感到不寒而栗。Example:

ItwasDavidthat(who)didit.ItwasakeythatIfoundinhispocket.Itwasnotuntillastyearthathecametoliveinthiscity.2ImportantWords1.lonelya.aloneandfeelingsad,lonesome孤獨(dú)的，寂寞的e.g.Withoutfriends,Selenafeltlonelyinthecityshehadjustarrivedin.Ishallhaveacompanioninthehouseafteralltheselonelyyears.Hefeltlonelywhenhisbestfriendmovedtoanotherplace.2.recentlyad.nottoolongago;startingnottoolongagoandstillgoingon,(syn.)currently最近，近來e.g.Isawmyfriendrecently;wehaddinnertogetherlastweek.Recently,mybrotherhasbeenworkingonhismaster’sdegreeattheuniversity.I’veonlyrecentlybeguntolearnGerman.3.evidentlyad.asitappears,seemingly,(syn.)apparently明顯，顯然e.g.Mr.Lowenbergevidentlyregardedthisasagreatjoke.Fromthewarmtemperatureandabundantflowers,itisevidentlyspringhere.Evidentlyyoursisterwassensitiveonthetopicofoperations.4.preferablea.betterormoresuitable,tobepreferred更可取的，更好的e.g.Shefoundlifeinthecitypreferabletoherquietlifeinthecountry.Gradualchangeispreferabletosudden,greatchange.Milkisfine,butcreamwouldbepreferable.5.connectv.toattach,jointogether;toreachsb.bytelephone連接，接通e.g.Thetelephoneoperatorconnectedmewiththehumanresourcesdepartment.IconnectedtheantennatotheTVset.Anewroadconnectsthetwosmallcities.6.unablea.notable,incapable不能的，不會的e.g.Iamunabletocycletoschoolbecausemybicycleisbroken.Heisunabletowalkbecauseofabadankle.Heisunabletodothejobforlackofexperience.7.advancen.animprovement,(syn.)abreakthrough前進(jìn)，進(jìn)展e.g.Therehavebeengreatadvancesinmedicineinthelast50years.Thismodelisagreatadvanceonpreviousones.Underthissystempopularscienceeducationmadegreatadvances.inadvanceof:morehighlydeveloped在?之前，超過Theirtrainingfacilitiesarefarinadvanceofanythingwehave.inadvance:aheadoftime預(yù)先，事先Everythinghadbeenfixedinadvance.8.depositv.toplacesth.valuable,suchasmoney,inabankorbrokerageaccount;toplacevaluablesforsafekeeping存放，存儲n.apartialpaymenttoholdgoodsorpropertyuntilthebuyermakescompletepayment定錢，押金e.g.Samdepositedtendollarsinhissavingsaccount.Mrs.Hecklerdepositedherjewelryinasafe.So,between,oramong插入，嵌入e.g.Theoldladycarefullyinsertedtheletterintoanenvelopecarefully.Theprofessorinsertedacommentinthemargin.Afilmofoilisinsertedbetweentheslidingsurfacesofabearing.10.accountn.moneykeptinabankforpresentorfutureuse;acharacterstringthatindentifiesauserandisusedbycomputeroperatingsysteminaccountingorotherservices賬戶，帳號e.g.IhaveacheckingaccountatMetropolitanBank.Theaccountswereperfectlyinorder.Heopenedanaccountatmybankinyourname.11.consequencen.theresultofdoingsth.結(jié)果，后果e.g.Hedrankheavilyanddiedasaconsequence.I’mquitewillingtoaccepttheconsequence.Hedoesnotconsidertheconsequences.Passage2:InformationRelatedtotheReadingPassage1.ProperphoneetiquettetipsProperphoneetiquetteisimportantatbothapersonalandprofessionallevel.Beingpoliteonthetelephoneisjustasimportantaswhenspeakingwithsomeoneinperson.Youmightbesurprisedathowgoodyoufeelaboutyourselfifyouusepropertelephoneetiquetteandthepositiveresponsesreceivedwhiletalkingonthephone.Hereareafewtelephoneetiquettetipsasanupdatetoskillsthatarequitenaturalinmanyofus.Alwaysanswerthephonebysaying“Hello”andnotanyothergreeting.Ifthepersonwhohasbeenrequestedisnotavailable,simplystatethatheorshe“isnotavailableatthistime.MayItakeamessage?”Notonlydoesthepersonontheotherendofthephonehaveagoodimpressionaboutyou,thatfeelingwillapplytothepersontheyarecallingforaswell.Alwaysbequickandtothepointwhileremainingpleasantduringaphonecall.Friendsandfamilywillcontinuewithatelephoneconversationiftheyhavetime,otherwisetheyarenotlikelytorushyouoffthephonenomatterhowbusytheyare.Nooneisperfect,soifyoudialawrongphonenumber,stateyourmistake,apologizeandhangupthephone.2.Waystoansweratelephoneatwork

Thereareseveralacceptedwaystoansweratelephoneatwork.Youcansimplysay“Hello”oryoucansayyourname,asin“JuneJohnsonspeaking.”Youdon’tneedtosaythecompany’snameifareceptionistorasecretaryhasalreadydoneso.Trytospeakinapleasant,unrushedvoice.Ifyouarerushedandcan’ttalk,it’sbettertosaythisandmakeplanstocallbacklater.Don’trustlepapersorworkwhileyou’respeakingonthephone.Ifyou’rereallytoodistractedtospeak,thenreschedulethecall.It’sokayandsometimesevennecessarytoscreenyourcalls.Butthere’sarightandawrongwaytodothis.First,trainyoursecretarytodoitpolitely.It’sbettertoask“MayIknowwho’scalling?”than“Whoisthis?”oreven“Who’scalling?”Second,don’tinstructyoursecretarytosayyouareoutwhenyouarein.It’sacceptabletobeinbuttoobusytotalkatthemomentandit’salwaysbettertobehonest.Callerssensethedifference,andbesides,itmaynotlookgoodifyou’realwaysout.It’srudenottoreturntelephonecallsregardlessofwhomtheyarefrom.Youmightbeignoringapotentialcustomer.Manypeopletodaydon’tbothertoreturnphonecalls,andifyouworkforsomeoneelse,it’shighlyunlikelythatsuchbehaviorisacceptable.Whenyoudoreturncalls,trytoplacethemyourself.Ifyoumusthaveyoursecretarymakethecall,thengetonthelineimmediately.It’snotpolitetokeepsomeonewaitingwhenyou’veplacedthecall.Text

BusinessTelephoneEtiquetteforSuccessPropertelephoneetiquetteismoreimportantthaneverintoday’sbusinessenvironment.Muchofourbusinesscommunicationtakesplaceonthephone:intheoffice,athome,inthecar,virtuallyanywhere.Invariousareas,properphonetechniquecanmakeorbreakdealsorrelationships.Lookattheseguidelinesthatcanhelpyouusethephoneasapowerfultool.Firstisthegreeting.Whenansweringthephoneforbusiness,besuretoidentifyyourselfandyourcompany.Ifansweringsomeoneelse’sline,besuretoincludetheirnameinyourgreeting,sothattheotherpartydoesnotthinktheyhavereachedawrongnumber.Forexample,ifBobJohnsonanswersJimSmith’sline,hewouldsay:“JimSmith’sline,BobJohnsonspeaking”andthentakeamessageorhandlethecall,dependingonhowhisofficeworks.Whenyouarethepersonmakingthecall,besuretouseproperphoneetiquettefromthestart.Youwanttobesuretobepolitetothe“gatekeepers”i.e.secretaries,receptionistsetc.whoanswerthephoneforyourbusinesscontact,astheyaretheoneswhohavethepowertoputyouthrough(ornot),say,at4:55P.M.onFriday,whentheirbossisgettingreadytoleavetheoffice.Whenyouhavereachedtheparty,ifyourcallhasbeenexpected,remindthemofthepriorconversationandappointment.Peoplegetbusyandcanseemsurpriseduntilyouremindthemofwheretheyshouldrememberyoufrom.Ifyourcallisnotexpected,unlessitwillbeashortcall,askthepartyiftheyhavethetimeforyou.Iftheotherpersondoesnothavetime,brieflystatethepurposeofyourcallandaskforanappointmenttofollowupatalatertime.Haveaphonediary.Keepapencilandpadnearthephoneandjotnotesduringphoneconversations.Thiswillhelpyou“activelylisten”andhaveareferencelater.Employactivelisteningnoisessuchas“Yes”or“Isee”or“Great”.Thisletstheotherpersonknowthatyoucareaboutwhattheyhavetosay.Endthecallonapositivenotebythankingtheotherpersonfortheirtimeandexpressaninterestinspeakingwiththemagain(ifthatistrue).Agraciousgoodbyeleavesthedooropenforfurthercommunication.Inthisglobalvillagetoday,youneverknowwhomyouwillbedoingbusinesswithinthefuture,soburninganybridges,ortelephonelines,wouldbeunwise.LanguagePoints1ExplanationofDifficultSentences1.(Para.2)Ifansweringsomeoneelse’sline,besuretoincludetheirnameinyourgreeting,sothattheotherpartydoesnotthinktheyhavereachedawrongnumber.Analysis:Thisisacomplexsentence.Besuretoincludetheirnameinyourgreetingisthemainclause,whichisanimperativesentencewiththesubject“you”beingomitted;ifansweringsomeoneelse’slineisanadverbialclauseofcondition,withthesubject“you”beingomitted;sothatintroducesanadverbialclauseofpurpose.Translation:如果你接的是別人的電話，一定要在問候時包含應(yīng)接電話人的名字，以免對方誤以為打錯了電話。Example:Ifansweringthephoneforbusiness,besuretoidentifyyourselfandyourcompany.We’llsitnearertothefrontsothatwecanseebetter.2.(Para.2)Forexample,ifBobJohnsonanswersJimSmith’sline,hewouldsay:“JimSmith’sline,BobJohnsonspeaking”andthentakeamessageorhandlethecall,dependingonhowhisofficeworks.Analysis:Thisisacomplexsentence.Themainclauseishewouldsay…andthentake…orhandlethecall.Thesubjectofthemainclauseishe(Bob);andwouldsay,takeandhandlearecompoundpredicates.Dependingonhowhisofficeworksisapresentparticiplephrase,servingasanadverbialofconditionandmodifyinghandlethecall.Translation:例如，如果鮑勃·約翰遜接的是吉姆·史密斯的電話線路，他會說“這是吉姆·史密斯的電話，我是鮑勃·約翰遜”，然后根據(jù)自己辦公室的工作程序，記下留言或處理來電。Example:Theexpensesyouclaimcanvaryenormously,dependingontraveldistancesinvolved.3.(Para.4)Ifyourcallisnotexpected,unlessitwillbeashortcall,askthepartyiftheyh