酒店英語.906的知識

酒店英語１ENGLISHFORCAREERS新職業(yè)英語Unit1ReservationUnit1ReservationListeningSpeaking4Warming-Up1Reading23Writing5Project6VocabularyandStructure7ListeningScript8TeachingObjectives1.Afterstudyingthisclass,youshouldbeabletonamedifferentroomtypesinEnglish.2.KnowingaboutbookingroomsbywhatwaysHomeworkP2roomtypesP2InformationofCRS:(Para3)Unit1Reservationsingleroom—Bdoubleroom—DTWB/standardroom—Atripleroom—CSuggestedAnswersTask1Matchtheroomtypeswiththeircorrespondingpictures.Unit1ReservationA—deluxesuiteB—presidentialsuiteC—executivesuiteD—juniorsuiteSuggestedAnswersTask2Writeeachoftheexpressionsunderitscorrespondingpicture.Task3Howmanyroomtypesdoyouknownow?Whatarethey?Discusswithyourpartnerwith

thehelpofthewordsinTasks1and2.Unit1ReservationFromTask1and2,nowIknoweightroomtypes.

Theyaresingleroom,doubleroom,TWB(twin

bedsroomwithprivatebath)orstandardroom,triple

room,deluxesuite,presidentialsuite,executivesuite,

andjuniorsuite.SuggestedAnswersUnit1ReservationMoreRoomTypes(1):

deluxesingleroom

sea-viewroom

deluxeweddingsuiteUnit1ReservationMoreRoomTypes(2):

familysuiteUnit1ReservationMoreRoomTypes(3):

ChinesesuiteJapanesesuiteTask1Trytoanswerthefollowingquestionsbefore

youreadthepassage.WhyisthereservationveryimportantintheworkofFrontOffice?2.HowcantheCentralReservationSystemfacilitatethereservationwork?ReadingUnit1ReservationReadingUnit1ReservationSincemostpeoplemakereservationsbeforetheir

stay,theReservationDepartmentusuallybecomes

hotelguests’firstcontactwiththehotel.Efficient

andhigh-qualityreservationservicewillcreateguest

satisfactionandbringhotelprofitabilityinreturn.

Therefore,reservationisanimportantFrontOffice

function.SuggestedAnswers1.Whyisthereservationveryimportantinthework

ofFrontOffice?ReadingUnit1ReservationSincemostpeoplemakereservationsbeforetheir

stay,theReservationDepartmentusuallybecomes

hotelguests’firstcontactwiththehotel.Efficient

andhigh-qualityreservationservicewillcreateguest

satisfactionandbringhotelprofitabilityinreturn.

Therefore,reservationisanimportantFrontOffice

function.SuggestedAnswers2.HowcantheCentralReservationSystemfacilitate

thereservationwork?CentralReservationSystem

1Sincemostpeoplemake

reservationsbeforetheirstay,theReservationDepartmentusuallybecomesguests’firstcontactwiththehotel.Therefore,reservationperformsanimportantFrontOfficefunction.Efficientandhigh-qualityreservationservicehelpscreatehigherlevelsofguestsatisfactionandbringhotelprofitabilityinreturn.ReadingUnit1ReservationCentralReservationSystem

2Peoplecanbookhotelroomsinanumberofways,bytelephone,mail,fax,ortheInternet.TheintroductionoftheCentralReservationSystem(CRS)greatlyfacilitatesthereservationprocess.TheCRSisacomputerizedsystemthatstoresanddistributesinformationonahotel,resort,orotherlodgingfacility.ReadingUnit1ReservationCentralReservationSystem

3TheinformationcommonlystoredintheCRSincludestheroomrate,

roomallotments,roomtypes,roomavailability,hotelinformation(suchasaddress,phonenumber,faxnumber,roomfeatures,andhotelfeatures),hotelcancellation,depositandminimumstayinformation,nearbyInternationalAirTransportAssociation(IATA)citiesandairports,on-siteornearbyrestaurants,barsandattractions.ReadingUnit1ReservationCentralReservationSystem

4

TheCRSlinksdifferenthotelsinahotelchainwitheachother.Italsolinksthemajorairlineseatreservationsystemsandthecomputerterminalsintheofficesofimportanttravelagencies.Thustheguest’sreservationisverymuchfacilitated.Fornowtheguestcansimplygotoeitheratravelagency

oranairlineofficeorahotelandhaveallhistravelarrangementsmade.ReadingUnit1ReservationCentralReservationSystem

5“TheInternetisbecomingmoreandmoreimportantforhotelbookings.However,Iwouldn’tsayoverallitisgoingtoincreaseourbookings.Wehavetobeawareofitbecauseit’sadifferentmethodofthewayguestscanbook,”thesalesmanagerJohnfromonefive-starhotelsays.“So,wehavetomakesureweareofferingtherightrates,attherighttimeandinsimpleEnglish,sothateveryonearoundtheworldcanunderstand,asnowitisnotjusttravelagentsaccessingthehotelinformation,it’ssomebodysittingathome.”ReadingUnit1Reservationreservationn.

預(yù)訂eg.Ineedtoconfirmmyreservation.我需要確認(rèn)我的預(yù)訂。ReadingUnit1Reservationeg.Haveyoumadeareservation?您做過預(yù)訂嗎？contactn.

聯(lián)系eg.Thechildrenlostcontactwiththeirfamilies.

孩子們和家人失去了聯(lián)系。UsefulExpressions:contactwith與……的聯(lián)系be/getincontact(withsb.)與（某人）聯(lián)系/聯(lián)系上stay/keepincontact(withsb.)保持與（某人）的聯(lián)系losecontact失去聯(lián)系ReadingUnit1Reservationefficientadj.

有效率的eg.Serviceattherestaurantisefficient

and

friendly.

這家餐廳服務(wù)高效，態(tài)度友好。Theheatingsystemisveryefficientinitsuseoffuel.

該供暖系統(tǒng)能高效節(jié)省燃料。ReadingUnit1Reservationprofitabilityn.

盈利能力eg.Theyplantoincreaseprofitabilityby

makingthefactory

moreefficient.

他們計劃通過提高工廠效率來增加盈利能力。Thefirmisnowshowingsignsofareturntoprofitability.

公司現(xiàn)在又重新顯示出盈利的勢頭。ReadingUnit1Reservationfacilitatev.

使便利eg.Dividingstudentsintosmallgroupsusually

helpsfacilitate

discussion.ReadingUnit1Reservation將學(xué)生們分組通常有助于促進(jìn)討論。Moderndevicesfacilitatedomesticwork.現(xiàn)代設(shè)備使家務(wù)活便利了。distributev.

分配eg.Copiesofthereportweredistributedshortly

afterthe

meeting.

會后不久，報告就分發(fā)了下去。Themanagerdistributestheworkeverymorning.

經(jīng)理每天早晨分派工作。ReadingUnit1Reservationlodgingn.

住所eg.Thetouristofficewillsendyou

information

onlodging.ReadingUnit1Reservation旅游局會寄給你有關(guān)住宿信息的材料。

Thegirlcouldhardlyaffordafeeforboardandlodgingatthattime.那時女孩幾乎付不起伙食和房租費。raten.

房價、價格eg.Ourshopassistantsarepaidanhourlyrate

of￡5.50.

我們店的營業(yè)員按小時支付工資，每小時

5.5英鎊。Wehavetoofferhigherrates.

我們不得不付更高的價錢。ReadingUnit1Reservationavailabilityn.利用（或獲得）的可能性eg.Theavailabilityofpublictransportisalsopartofthe

equation.

公共交通的便利也是考慮因素之一。Beforetravellingwemustensuretheavailabilityofpetrolandoil.

旅行前，我們必須確保能夠買到汽油和機(jī)油。ReadingUnit1Reservationtravelagencyn.

旅行社eg.I’mnowworkingasatourguideinatravel

agency.

我現(xiàn)在在一家旅行社做導(dǎo)游。LibertyTravelisa59yearoldtravelagency.

自由之旅是一家有著59年歷史的旅行社。ReadingUnit1Reservationbeawareof

意識到，知道eg.Weshouldbeawareofsomeofthetraffic

laws.

我們應(yīng)該知道一些交通法規(guī)。Hedoesn'tseemtobeawareoftheproblems.

他好像沒有意識到這個問題。ReadingUnit1Reservation中央預(yù)訂系統(tǒng)

由于多數(shù)人會在住店之前先進(jìn)行預(yù)訂，因此預(yù)訂部通常會成為客人與酒店打交道的第一個環(huán)節(jié)。因此預(yù)訂服務(wù)是前廳部的一項重要工作職能。有效高質(zhì)的服務(wù)會使顧客更加滿意，從而為酒店帶來盈利。ReadingUnit1Reservation中央預(yù)訂系統(tǒng)

CRS中存儲的信息一般包括：房間價格、房間分配、房間類型、空房間、酒店信息（如地址、電話、傳真、房間特色、酒店特色）、房間取消情況、入住押金、最短入住要求、附近的國際航空運(yùn)輸協(xié)會（IATA）城市和機(jī)場、酒店內(nèi)以及附近的餐廳、酒吧、景點信息等。ReadingUnit1Reservation中央預(yù)訂系統(tǒng)

人們可以通過多種方式預(yù)訂房間，包括電話預(yù)訂、郵件預(yù)訂、傳真預(yù)訂和網(wǎng)上預(yù)訂。中央預(yù)訂系統(tǒng)（CRS）的引進(jìn)使預(yù)訂流程大大地便捷起來。CRS是一個由計算機(jī)操作的信息系統(tǒng)，其內(nèi)存儲著飯店、度假以及其他住宿設(shè)施的信息，可供人們檢索。ReadingUnit1Reservation中央預(yù)訂系統(tǒng)

CRS將酒店集團(tuán)中各連鎖酒店的信息、重要航班的預(yù)訂系統(tǒng)以及重要旅行社的辦公室電腦終端連接起來了。這樣，客人進(jìn)行預(yù)訂就變得非常便捷?，F(xiàn)在，客人只需要在旅行社、航空公司售票處或者酒店這三家機(jī)構(gòu)選擇任何一家，就可以將自己旅行的全部行程都安排好。ReadingUnit1Reservation中央預(yù)訂系統(tǒng)

“因特網(wǎng)對酒店預(yù)訂的作用正變得越來越重要。我并不是說網(wǎng)絡(luò)會增加我們的預(yù)訂，但是我們必須注意到它的作用，因為這是一種不同的預(yù)訂方式，客人們會通過網(wǎng)絡(luò)來預(yù)訂，”某五星級酒店的銷售經(jīng)理約翰說道，“因此，我們必須確保我們在正確的時間、用簡單的英語給出正確的價格，讓世界上每個人都能理解它，因為現(xiàn)在查詢酒店信息的不僅包括旅行社的代理人，還有坐在家里的普通人。”ReadingUnit1Reservation□reserveinperson□bookthroughatravelagency□reservethroughacentralreservationsystem□reserveatattractions□reserveoverthephone□bookontheInternet□reservebymail□reserveatnearbyrestaurants□bookthroughtheInternationalAirTransportAssociation□reserveatnearbybars□reservebyfax□bookatanairlineofficeTask2

Readthepassageandtickoffthewaysofreservationmentionedinthepassage.ReadingUnit1ReservationSuggestedAnswers□reserveinperson□√bookthroughatravelagency□√reservethroughacentralreservationsystem□reserveatattractions□√reserveoverthephone□√bookontheInternet□√reservebymail□reserveatnearbyrestaurants□bookthroughtheInternationalAirTransportAssociation□reserveatnearbybars□√reservebyfax□√bookatanairlineofficeReadingUnit1ReservationSuggestedAnswersTask2

Readthepassageandtickoffthewaysofreservationmentionedinthepassage.Task3

Readthepassageagainandfillinthetableaboutthe

informationstoredinthe

CRS.ReadingUnit1ReservationSuggestedAnswersReadingUnit1ReservationSuggestedAnswers3.roomtypes5.hotelcancellation8.faxnumber9.restaurants

attractionsTask3

Readthepassageagainandfillinthetable

abouttheinformationstoredinthe

CRS.□

1.TheCRSlinkshotelsaroundtheworldwitheachother.□2.WehavetooffertherightratesattherighttimeandindifficultEnglish.□3.NoweveryonemayaccessthehotelinformationthroughtheInternet.□4.TheInternetprovidesadifferentreservationmethod.Task4

Decideifthefollowingstatementsaretrue(T)orfalse(F).ReadingUnit1ReservationSuggestedAnswersReadingUnit1ReservationSuggestedAnswers1.F2.F3.T4.TTask4

Decideifthefollowingstatementsaretrue(T)orfalse(F).pic1Ratepic2TelephoneNo.pic3Swimmingpoolpic4No.ofpeoplepic5DateDialog1Dialog2Dialog3Dialog4Dialog5Task1

Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark(√)whereappropriate.ListeningUnit1ReservationSuggestedAnswersSuggestedAnswersTask1

Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark(√)whereappropriate.pic1Ratepic2TelephoneNo.pic3Swimmingpoolpic4No.ofpeoplepic5DateDialog1√Dialog2√Dialog3√Dialog4√Dialog5√ListeningUnit1Reservation□

name□

lengthofstay□

address□methodofpayment□

numberofpeopleintheparty□telephonenumber□

reservebymail□specialrequirement□

typeofroom□

reserveatnearbybars□

arrivaltime□guaranteemethodTask2

JoannaEliotisatourguide.Sheiscallingtomakeareservationforhertourgroup.Tickofftheinformationmentionedintheconversation.ListeningUnit1ReservationSuggestedAnswersSuggestedAnswers□√name□√lengthofstay□

address□methodofpayment□√numberofpeopleintheparty□√telephonenumber□

reservebymail□specialrequirement□√typeofroom□

reserveatnearbybars□

arrivaltime□guaranteemethodTask2

JoannaEliotisatourguide.Sheiscallingtomakeareservationforhertourgroup.Tickofftheinformationmentionedintheconversation.ListeningUnit1ReservationTask3

ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox.Reservationist(R):Goodmorning.RoomReservations.HowmayIhelpyou?Guest(G):IamcallingfromtheInternationalYouthTravelAgency.I’dliketoknowifyouhave

anyrooms(1)_____________forthenightsfromDecember2ndto6th.R:MayIknowhowmanypeopletherewillbe(2)______________?G:28.perroominthepartyunderyournamelookingforwardtoroomratecheckTwin-bedroomsavailableListeningUnit1ReservationR:Whatkindofroomswouldyoulike?G:(3)_____________withbath.R:Justamoment,please.Letme(4)____________.…Sorrytohavekeptyou

waiting,madam.Icanbook14TWBsforyouforthosedays.G:Howmuchisthe(5)_____________,then?R:Fourhundredandeightyyuanpernight(6)_____________,withbreakfast.G:That’sgood.R:MayIbooktherooms(7)_______________?G:Yes.MynameisJoannaEliot.J-O-A-N-N-A,Joanna,andE-L-I-O-T,Eliot.perroominthepartyunderyournamelookingforwardtoroomratecheckTwin-bedroomsavailableListeningUnit1ReservationR:Thankyou,MissEliot.MayIhaveyourphonenumber,please?G:312-5541412.R:312-5541412.That’s14TWBsforJoannaEliotat480yuanfromDecember2ndto6th.Is

thatcorrect?G:That’scorrect.R:Thankyouforcalling.We’re(8)_______________seeingyousoon.ListeningUnit1ReservationperroominthepartyunderyournamelookingforwardtoroomratecheckTwin-bedroomsavailableSuggestedAnswersSuggestedAnswers(1)available(2)intheparty(3)Twin-bedrooms(4)check(5)roomrate(6)perroom(7)underyourname(8)lookingforwardtoTask3

ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox.ListeningUnit1ReservationTask4

Aguestiscallingthehoteltocancelareservation.Listentotheconversationandfillintheblankswiththeinformationyouhear.ListeningUnit1ReservationSuggestedAnswersSuggestedAnswersGuestname:JimFischerDateofreservation:fromApril3rdto5thCaller’sname:KelvinJoantPhonenumber:ListeningUnit1ReservationTask4

Aguestiscallingthehoteltocancelareservation.Listentotheconversationandfillintheblankswiththeinformationyouhear.□

1.AliceGreencallstochangehertravelschedule.□2.ThereservationisunderAliceGreen’sname.□3.Thebosscallstocancelhisreservation.□4.ThedepositwillberefundedtoJimFischer’s

account

insevendays.Task5

ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue(T)orfalse(F).ListeningUnit1ReservationSuggestedAnswersSuggestedAnswers1.F2.F3.F4.TListeningUnit1ReservationTask5

ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue(T)orfalse(F).SpeakingUnit1ReservationTask1

Readandpracticetheconversationinpairs.Reservationist(R):Goodmorning,NewCenturyHotelReservations.CanIhelpyou?Guest(G):Yes,I’dliketoreservearoomformyboss.R:Forwhichdates?G:ForthenightsfromJanuary10thto14th.R:Howmanyguestswilltherebeinyourparty?G:Justtwo.R:Couldyouholdthelineforamoment,please?I’llcheckifthereisaroomavailableforthosedays.G:OK.(TheReservationistchecksthehotel’sreservationsystemfortheroomavailability.)SpeakingUnit1ReservationTask1

Readandpracticetheconversationinpairs.R:Thankyouforwaiting.Wehavedoubleroomsandsuites.Whichdoyouprefer?G:Howmuchdoyouchargeforasuite?R:Ajuniorsuiteisat790yuanpernight,andanexecutivesuite1,090yuan.G:I’dliketotaketheoneat790yuan.R:Certainly,madam.Couldyoutellmethenameoftheguest,please?G:PeterAnderson.R:PeterAnderson.Verywell,madam.CouldIknowifyouhaveanyspecialrequests,please?G:Oh,ifpossible,Iwouldliketohaveaquietroom.SpeakingUnit1ReservationTask1

Readandpracticetheconversationinpairs.R:Allright,madam.Wecanarrangeaquietroomforyou.Sothat’saquietjuniorsuiteforMr.PeterAndersonforthenightsfromJanuary10thto14th.Isthatcorrect?G:Correct.R:Thankyou,madam.We’llsendyouanemailtoconfirmthebooking.MayIhaveyouremailaddress?G:Certainly.Myemailis.R:.Thanksforcalling,madam.WearelookingforwardtoseeingMr.Anderson.Goodbye.G:Goodbye.SpeakingUnit1ReservationTask2

DiscusstheprocedureofreservationwithyourpartnerwiththehelpoftheconversationinTask1andputthefollowingstepsinthecorrectorder.A.Confirmingthereservationdetailswiththeguest;B.Askingforthedateandroomtypetheguestwants;C.Askingfortheguest’sname,telephoneandfaxnumber,address,numberoftheparty,etc.;D.Askingforanyspecialrequests;E.Checkingroomavailability;F.Sayinggoodbye;G.Greetingtheguest.Correctorder:_______________________________SuggestedAnswersSuggestedAnswersCorrectorder:GBECADFTask2

DiscusstheprocedureofreservationwithyourpartnerwiththehelpoftheconversationinTask1andputthefollowingstepsinthecorrectorder.SpeakingUnit1ReservationSpeakingUnit1ReservationTask3

MichaelFordcallstheReservationDepartment.Hewantstoreserveadoubleroom.MakeupaconversationsimilartotheoneinTask1withtheexpressionsgiveninthebox,andthenactitoutinpairs.RoomReservations.HowmayIhelpyou?Forwhichdates?Howmanyguestswilltherebeintheparty?Whatkindofroomwouldyoulike?Waitamoment,please.Letmecheck.Sorrytohavekeptyouwaiting.CouldIknowifyouhaveanyspecialrequests?I’dliketoreserve…Forthenightsfrom…to…Howmuchistheroomrate?Ifpossible,I’dliketohavearoomwithastreetview.SuggestedSampleSuggestedSample(1)Reservationist(R):Goodevening,RoomReservations.HowmayIhelpyou?Guest(G):Goodevening.I’dliketoreservearoom.R:Forwhichdates,sir?G:ForthenightsfromMarch3rdto5th.R:Howmanyguestswilltherebeintheparty?G:Two.R:Whatkindofroomwouldyoulike,sir?G:Adoubleroom.R:Waitamoment,please.Letmecheck…Sorrytohavekeptyou

waiting.Wedohavedoubleroomsavailableforthosedays.May

Ihaveyourname,please?SpeakingUnit1ReservationSuggestedSample(2)TG:MichaelFord.Bytheway,howmuchistheroomrate?R:Theroomrateis380yuanpernightperroom,including

breakfast.CouldIknowifyouhaveanyspecialrequests,

please?G:Ifpossible,I’dliketohavearoomwithastreetview.R:Noproblem,Mr.Ford.Sothat’sadoubleroomforMr.Michael

FordwithastreetviewforthenightsfromMarch3rdto5that

380yuanpernightperroomincludingbreakfast.Isthat

correct?G:Exactly.Thanks.R:You’rewelcome,Mr.Ford.We’relookingforwardtoseeingyou

atourhotel.Goodbye.SpeakingUnit1ReservationSpeakingUnit1ReservationTask4

Mr.Smithcomestothehoteltorevisehisreservation.Pleaserole-playthesituationwiththehelpoftheusefulexpressionsprovidedbelow.LastReservationRevisedReservationRoomTypesingleroomfamilysuiteLengthofStaytwonightsfromFebruary15thto16thfournightsfromFebruary15thto18thRoomRateRMB290yuanRMB420yuanDepositRMB300yuanRMB500yuanSpeakingUnit1ReservationTask4

Mr.Smithcomestothehoteltorevisehisreservation.Pleaserole-playthesituationwiththehelpoftheusefulexpressionsprovidedbelow.

Guest:

Mynameis…Imadeareservation...NowI’dliketomodifyit.I’dliketochange…into…andextendmyreservationfortwomorenightstill…Reservationist:

Howwouldyouliketochangeit?Sothat’safamilysuitefor…nightsfrom…to…Couldyoupay200yuanmoretoguaranteeyourrevisedreservation?SuggestedSampleSuggestedSample(1)Reservationist(R):RoomReservations.MayIhelpyou?Guest(G):Yes,mynameisGeorgeSmith.Imadeareservation

lastweek.NowI’dliketomodifyit.R:Onemoment,please.Letmehaveacheck…Youbookeda

singleroomfortwonightsfromFebruary15thto16th.How

wouldyouliketochangeit?G:I’dliketochangethesingleroomintoafamilysuiteandextend

myreservationfortwomorenightstillFebruary18th.SpeakingUnit1ReservationSuggestedSample(2)R:Waitamoment,please…Sorrytohavekeptyouwaiting.So

that’safamilysuiteforfournightsfromFebruary15thto18th.

Isthatright?G:Exactly.R:Nowtheroomratehaschangedfrom290yuanto420yuan.

Couldyoupay200yuanmoretoguaranteeyourrevised

reservation?G:OK.SpeakingUnit1ReservationWritingUnit1ReservationTask1

Thefollowingisawrittenrecordofaguest’sreservationcall.Readthisrecord.Reservationist(R):RoomReservations.MayIhelpyou?Guest(G):Yes.DoyouhaveadoubleroomavailablefromSeptember21stto26th?R:Justamoment,please.Iwillcheckthecomputerforroomavailability…Sorrytohavekeptyouwaiting.Sinceit’sthepeakseasonnow,allourdoubleroomsarebookeduponSeptember21st.Wouldyoumindhavingajuniorsuiteinstead?AndfromSeptember22ndon,wedohaveadoubleroomavailableforyou.G:What’stherate,please?WritingUnit1ReservationTask1

Thefollowingisawrittenrecordofaguest’sreservationcall.Readthisrecord.R:Forjuniorsuite,thecurrentrateis650yuanpernightincludingbreakfast,andfordoubleroom,it’s480yuan.G:Thatsoundsreasonable.I’lltakeit.R:Verygood.Couldyoutellmeyournameandtelephonenumber,please?G:Yes,itisDouglasKeeler.(212)734-1550.R:Thankyou,Mr.Keeler.Andwhatisyouraddress,please?G:Itis14701stAvenue,NewYorkCity,USA.R:Yes,soitis14701stAvenue,NewYorkCity,USA.G:That’sright.Bytheway,I’dlikearoomwithagardenviewifthatispossible.WritingUnit1ReservationTask1

Thefollowingisawrittenrecordofaguest’sreservationcall.Readthisrecord.R:Agardenviewroomispreferred,okay.G:CanIpaywhenIarrive?R:Yes.Wecankeeptheroomforyouuntil6:00pmonSeptember21.Ifyouwanttoholdtheroom,werequirea500yuancreditcarddeposit.Youcancanceluptofivedaysinadvanceandwewillrefundyourdeposit.G:Allright.I’llgiveyoumycreditcardnumber.It’saMasterCard,thenumberis5509-0963-1589-8325,andtheexpirydateisNovember,2015.WritingUnit1ReservationTask1

Thefollowingisawrittenrecordofaguest’sreservationcall.Readthisrecord.R:Wealsohaveairportpick-upserviceifyouletushaveyourflightnumberandarrivaltime.G:Oh,that’sgreat,butIdon’tneedthat.R:OK.We’llmailyouareservationcardconfirmingyourbookingassoonaspossible.G:Justfaxmeforit.Thefaxnumberis(212)734-1551.R:(212)734-1551.Igetit.Welookforwardtoyourcoming.WritingUnit1ReservationTask2

Thefollowingisahotelreservationform.PleasefillintheformwiththeinformationgiveninthewrittenrecordinTask1.HotelReservationFormLastNameFirstNameNo.ofAdultsNo.ofChildrenCompanyPassportNo.AddressCityCountryTelephoneFaxSpecialRequest()non-smoking()quiet()gardenviewothers_____WritingUnit1ReservationTask2

Thefollowingisahotelreservationform.PleasefillintheformwiththeinformationgiveninthewrittenrecordinTask1.HotelReservationFormRoomTypeRoomRateArrivalDateDepartureDateStandardRoom￥480DoubleRoom￥480DeluxeSingleRoom￥580Studio/JuniorSuite￥650ExecutiveSuite￥780—Ratesareinclusiveof15%servicechargeandonedailybreakfast—￥100perpersonforadditionalbreakfast—Check-intime:14:00ondayofarrival—Check-outtime:12:00noonWritingUnit1ReservationTask2

Thefollowingisahotelreservationform.PleasefillintheformwiththeinformationgiveninthewrittenrecordinTask1.HotelReservationFormTransportationService□PassatfromBeijingAirportatRMB200yuanperwaypercar□DonotrequireArrivalFlightNo.ArrivalTimeDepartureFlightNo.DepartureTimeTransportationServicearrangementsmustbeonguaranteedbasisanda100%chargewillbeleviedonNoShows.GuaranteeMethod(Pleasefillindetails)□MasterCard□AmericanExpress□Visa□DinersClub□JCBCreditCardNo.ExpiryDateNameasinCreditCard(ForHotelUseOnly):___________________ConfirmationNumber:____________________Signature/Date:______________________SuggestedAnswersWritingUnit1ReservationHotelReservationFormLastNameKeelerFirstNameDouglasNo.ofAdultsNo.ofChildrenCompanyPassportNo.Address14701stAvenue,NewYorkCity,USACityNewYorkCountryUSATelephone(212)734-1550Fax(212)734-1551SpecialRequest()non-smoking()quiet(√)gardenviewothers_____SuggestedAnswers(1)WritingUnit1ReservationHotelReservationFormRoomTypeRoomRateArrivalDateDepartureDateStandardRoom￥480DoubleRoom￥480September22ndSeptember26thDeluxeSingleRoom￥580Studio/JuniorSuite￥650September21rdSeptember22ndExecutiveSuite￥780—Ratesareinclusiveof15%servicechargeandonedailybreakfast—￥100perpersonforadditionalbreakfast—Check-intime:14:00ondayofarrival—Check-outtime:12:00noonSuggestedAnswers(2)WritingUnit1ReservationHotelReservationFormTransportationService□PassatfromBeijingAirportatRMB200yuanperwaypercar□√DonotrequireArrivalFlightNo.ArrivalTimeDepartureFlightNo.DepartureTimeTransportationServicearrangementsmustbeonguaranteedbasisanda100%chargewillbeleviedonNoShows.GuaranteeMethod(Pleasefillindetails)□√MasterCard□AmericanExpress□Visa□DinersClub□JCBCreditCardNo.5509-0963-1589-8325ExpiryDateNovember,2015NameasinCreditCard(ForHotelUseOnly):___________________ConfirmationNumber:____________________Signature/Date:______________________SuggestedAnswers(3)ProjectUnit1