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IndividualReport
A6HC34TrainingandDevelopingtheworkforce
Outcome3
NAME:
SCN:
CLASS:
Contents
IntroductoryPreamble……………..3
TheoriesofLearning……………4
TheLearningCycle……………..4
LearningStyle…………………...5
HowtoconductaSelectionInterview……………..5
Preparingfortheinterview……..6
Conductingtheinterview………..7
Advantagesanddisadvantagesoftheinterview……………….8
Discriminationandhowtoavoidit……………..9
TrainingSessionPlan……………….10
CostsofPreparingandDeliveringforCourse…….10
Evaluation……………12
IntroductoryPreamble
Thereportincludeshumanresourcemanagerstopreparefortrainingactivities,andthetrainingtimeis2to3hours.Thereportincludestheresourcesusedbyhumanresourcesmanagersintrainingandthecontentoftheinterview.Thethemeofthetrainingis“Howtoconductaselectioninterview”.Thereportfirstintroducesthelearningmethod,agoodlearningmethodcansupportthetraining.Themethodsofstudyincludetheoriesoflearningthelearningcycle andlearningstyle.Thesecondpartintroducestheprocessoftheinterview.ThecontentandprocessoftheinterviewincludePreparingfortheinterview conductingtheinterview advantagesanddisadvantagesoftheinterviewanddiscriminationandhowtoavoidit.Traininginterviewmustfollowtheprincipleofequalityandrespect,sotheplacemustbecarefullychosenandmakechoice.Reflecttheimportanceofbusinessprofessionals,asmuchaspossibletoeasethepressure,tocreateanequal,warmandharmoniousatmosphere.Thereportintheformreflectsthetrainingarrangementsandresourcesusedinthetraining,interviewwithwhatresources,trainingandtrainingofthespecificarrangementsandresourcesused.
Thetrainingprogrammainlyconsistsoffourparts:
Preparingfortheinterview
Conductingtheinterview
Advantagesanddisadvantagesoftheinterview
Discriminationandhowtoavoidit
Trainingprogramissupportedbythreetheories:
Theoriesoflearning
Thelearningcycle
Learningstyle.
Theoriesoflearning
Learningisaprocessofactiveengagementwithexperience.Itiswhatpeopledowhentheywanttomakesenseoftheworld.Itmayinvolveanincreaseinskills,knowledgeorunderstanding,adeepeningofvaluesorthecapacitytoreflect.Effectivelearningwillleadtochange,developmentandadesiretolearnmore.
Thelearningcycle:
Onetheoryoflearningsuggeststhattheprocessbywhichpeoplelearnisthroughthelearningcycle.Therearefourmainelementsofthecycleanditisimportanttonotethatalearningprocesscanbeginatanypoint.Itisalsoimportantforustobeawarethattocompletethelearningprocesslearnersneedtoworkallthewayaroundthecycle.
Concreteexperiences
Observationsandreflections
Testingtheimplicationofconceptsinnewsituations
Formationofabstractconceptsandgeneralization
Learningstyle
Therearefoursessionsinthelearningstyleincludeactivists,reflector,theorist,pragmatists.Learningstylesrefertoarangeofcompetingandcontestedtheoriesthataimtoaccountfordifferencesinindividuals'learning.Thesetheoriesproposethatallpeoplecanbeclassifiedaccordingtotheir'style'oflearning,althoughthevarioustheoriespresentdifferingviewsonhowthestylesshouldbedefinedandcategorized.Acommonconceptisthatindividualsdifferinhowtheylearn.
Activists:Althoughthesepeopledonothavelearningexperience,theirlearningstyleismodest,takeactionandconsiderthefutureimpact.Theyareactivelearning.
Reflectors:Theirlearningstyleistoobservethesituationfromdifferentangles.Theyliketocollectdataandthinkaboutanyconclusionsbefore.
Theorists:Theythinktheproblemthroughstepbystep.Theyconsiderlearningnewknowledgethroughlogicalobservation.
Pragmatists:Theyacquirenewknowledgebypracticeandpractice.Theytaketheinitiativetoacquirenewideas,theoriesandtechniques.Theypositivelysearchoutnewideasandtakethefirstopportunitytoexperimentwithapplications.Theytendtobeimpatientwithruminatingandopen-endeddiscussions.
TrainingSessionPlan
Trainingofconductingaselectioninterview
Overallobjective:Interviewingpeopleforpeoplecustomerserviceroles
TrainingSessionPlan1
Subject1:Preparingfortheinterview
LengthofSession:40minutes
Objective:Toestablishafairatmosphereandanefficientworkingenvironment.
Time
Title
Duration
Method
Resources
1:20pm-
1:30pm
Arrangeafinalinterviewenvironment.
10minutes
Trainerlecture
Pens;Handouts;
Water
1:30pm-1:40pm
Readytousehardwareandsoftwarefacilities
10
minutes
Trainerlecture
Pens;Handouts;
Water;
1:40pm-
1:50pm
Listthequestionsintheinterview
10minutes
Trainerlecture
Pens;Handouts;
Water;
1:50pm-
2:00pm
Determinethenumberofpeoplewhoneedtobeinterviewed.
10minutes
Trainerlecture
Pens;Handouts;
Water;
TrainingSessionPlan2
Subject2:Conductinganinterview
LengthofSession:40minutes
Objective:Askquestionsabouttheparticipants,listencarefullytotheiranswers,andrecordthekeypoints.
Time
Title
Duration
Method
Resources
2:00pm-2:10pm
Question
10minutes
Casestudy
PC;PPT;Projection;Desks;
2:10pm-2:20pm
Listening
10
minutes
Casestudy
PC;PPT;Projection;Desks;
2:20pm-2:40pm
Observing
10
minutes
Casestudy
PC;PPT;Projection;Desks;
TrainingSessionPlan3
Subject3:Advantagesanddisadvantagesoftheinterview
LengthofSession:20minutes
Objective:Byunderstandingtheparticipantstounderstandtheinterviewtochoosewhatadvantageanddisadvantage.
Time
Title
Duration
Method
Resources
2:40pm-2:50pm
AnalysisAdvantageofinterview
10minutes
Lecture
Meetingroom;
Handouts;
PC;PPT;Projection;
2:50pm-
3:00pm
Analysisdisadvantageofinterview
10minutes
Lecture
Meetingroom;
Handouts;
PC;PPT;Projection;
TrainingSessionPlan4
Subject4:Discriminationandhowtoavoidit
LengthofSession:30hours
Objective:Interviewersandparticipantsshouldavoidtheoccurrenceofdiscrimination.
Time
Title
Duration
Method
Resources
3:00pm-3:20pm
Traininginstructorstelltheinterviewertoavoiddiscrimination.Theinterviewerrespectstheinterviewer.
20minutes
Lecture
PPT;Projection;Desks;Recordingpen;Conferenceroom
3:20pm-3:40pm
Theintervieweraskquestions.
20minutes
Lecture
PPT;Projection;Desks;Recordingpen;Conferenceroom
3:40pm-4:00pm
Trainersummary
20minutes
Trainer
PPT;Projection;Desks;Recordingpen;Conferenceroom
Evaluation
Evaluationisasystematicdeterminationofasubject'smerit,worthandsignificance,usingcriteriagovernedbyasetofstandards.Itcanassistanorganization,program,projectoranyotherinterventionorinitiativetoassessanyaim,realizableconcept/proposal,oranyalternative,tohelpindecision-making;ortoascertainthedegreeofachievementorvalueinregardtotheaimandobjectivesandresultsofanysuchactionthathasbeencompleted.Theprimarypurposeofevaluation,inadditiontogaininginsightintopriororexistinginitiatives,istoenablereflectionandassistintheidentificationoffuturechange.
Level1Reaction:Thislevelisassessedbythelearner'sperceptionofthetrainingcourse.Inthecase,AGBellLtd.’smanagersshouldobservehowlearnersfeel.Thislevelcanassessthecourseresponsetocompanyrepresentatives.
Level2Learning:Thedegreetowhichtheparticipantsinthetrainingprogramgottheknowledgeandskills.Inthecase,thetrainerofAGBellLtd.’scanlearntheskillsofthetraineesthroughthetest.
Level3Behavior:Trainingintheworkofthetraining,thetrainerswiththeirtraininginwhattheyhavelearnedtocarryouttraining.Inthiscase,thislevelcanassessAGBellLtd.'sgoals,whichcanassessfinancialprogress.
Level4Results:Asaresultofthetrainingtowhatextenttheresultsreflecttheestablishedobjectives.Inthiscase,itcanmeasureemployeeturnoverandcustomersatisfaction.Atthesametime.Thecompanycanunderstandthecompany'sadvantagesanddisadvantages.
Evaluationreferstotheevaluationanddemonstrationoftheprogramtodeterminewhetherornottotake.Intheprocessofdesigningatrainingprogrammer,humanresourcemanagersshouldassesswhetheritisthegoalofachievingthefuture.
CostsofPreparingandDeliveringforCourse
Listofappropriatecost(preparingpart)
Resource
Cost
Costofbuyingrelevantbooks
£100
Brochures
£100
CostofQuestionnaire
£200
Totalcost
£400
Listofappropriatecost(deliverypart)
Resource
Cost
Computer
£900
Interactivewhiteboards
£100
Handout
£100
Pen
£50
Paper
£50
Questionnaires
£50
ConferenceRoom
£200
PC
£300
Trainer
£600
Totalcost
£2350
Evaluation
Evaluationisasystematicdeterminationofasubject'smerit,worthandsignificance,usingcriteriagovernedbyasetofstandards.Itcanassistanorganization,program,projectoranyotherinterventionorinitiativetoassessanyaim,realizableconcept/proposal,oranyalternative,tohelpindecision-making;ortoascertainthedegreeofachievementorvalueinregardtotheaimandobjectivesandresultsofanysuchactionthathasbeencompleted.Theprimarypurposeofevaluation,inadditiontogaininginsightintopriororexistinginitiatives,istoenablereflectiona
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