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CompensationManagement:ToolsandTechniquesLeeKokWaiLectures4and5Day-to-DayOperationalFocusFuture/StrategicFocus(未來/戰(zhàn)略重點)PeopleProcessesStrategicHRPlanning戰(zhàn)略性人力資源規(guī)劃HRasBusinessPartner業(yè)務合作伙伴

CultureandImage文化和形象StrategicPartner戰(zhàn)略合作伙伴Staffing工作人員OrganizationalDesign組織設計SuccessionPlanning職業(yè)生涯規(guī)劃PerformanceMeasurement評估Training&Development員工培訓與發(fā)展EmployeeRelations勞資關系LaborRelations勞動關系Environment,Health,Safety&Security環(huán)境,健康,人身與財產(chǎn)安全VOWSurveyActionPlan調查行動計劃

Compensation補償Benefits福利HRInformationSystems人力資源信息系統(tǒng)Compliance順從AdministrativeExpert行政專家EmployeeRelationsExpert雇員關系專家ChangeAgent變革代理人HR’s4Roles&KeyAccountabilities(問責制)ManagingHumanResourcesinCOMPAQCompensationMgt.T-Compphilosophy&designT-Compplanning&admin.Incentiveplans(MIPs/LTB)Profit-sharingschemeReward&recognitionprog.Expatriatemgt.ManpowerMgt.人力管理Headcountmanagement人頭管理Recruitmentstrategies招聘策略Sourcesoflaborsupply勞動力來源Selectionprocess&tools選聘Retentionstrategies&plans保留計劃Staffdeployment員工分配Stafforientation員工發(fā)展EmployeeRelationsMgt.雇傭關系管理Benefitsadministration福利管理Codeofconductðics行為守則及道德Employeediscipline員工紀律Employeecommunications雇傭聯(lián)系Staffsocial,sports&recreation員工社會活動Communityservices&relations社區(qū)服務&關系EHS&SMgt.EHS&S(環(huán)保/健康/安全/保衛(wèi))管理Environmentmgt.環(huán)境管理Employeewellness故園健康Employeehealthservices雇員健康服務Lossprevention資產(chǎn)損耗Assetmanagement資產(chǎn)管理Safetymgt.安全管理Culture/ValuesMgt.文化\價值觀管理Corporatevision企業(yè)愿景Corporatemission企業(yè)使命Culturebuilding文化建設Teambuilding團隊建設Habitsbuilding職業(yè)習慣建設PerformanceMgt.(HRD)表面管理Stafftraining&development員工培訓與發(fā)展Successionplanning晉升Careerplanning職業(yè)生涯規(guī)劃Coaching&counseling教練與輔導Appraisalreview/ranking評估Organizationdevelopment組織發(fā)展Leadershipdevelopment領導發(fā)展HumanResourceAdmin.人力資源管理Records&informationmgt.記錄與信息管理Personnelresearch研究人員HRpolicyreview人力資源政策討論HRprocessimprovements人力資源流程改善HRperformancestds&auditLegalcomplianceDocumentcontrol

StrategicComponentsofHumanResources

COMPENSATIONMANAGEMENTWebelieveinpayingcompetitivewagesthatcommensuratewithjobsizeandindividualperformanceWELFAREMANAGEMENTWebelieveinbeingafirm,fairandcaringemployer.Westrivetomakeemployeesvaluetheirjobsandwanttoremainintheorganizationbasedontheirabilitiestocontributeandgrow.

PERFORMANCEMANAGEMENTWebelieveinequippingemployeeswiththenecessaryskillstodoagoodjob,providingthemwiththetools,theenvironment,thesupportandtheinformationneededtoexcelintheirjobs.

CAREERMANAGEMENTWebelieveinmatchingemployees’strengthsandaptitudestoavailablejobs,developingthemtotheirhighestpotentialandofferingthemopportunitiestoadvanceintheircareers.

CULTURE/VALUEMANAGEMENTWebelieveininstillingourcorporatecorevaluesandpromotingacorporateculturethatemphasizesresults,teamwork,learning,sharing,servicequalityandworkexcellence.

InternalequityExternalequityEmployeeequityAdministrationConceptsCompensationTechniquesPlanning,Budgeting,Monitoring,EvaluatingJobAnalysisJobDescriptionJobEvaluationJobGradesMarketDefinitionsSalarySurveysPolicyLinesPayStructuresSeniorityIncreasesPerformanceEvaluationIncreaseGuidelinesCompensationObjectivesRoleclarityandaccountability.Facilitatesadministrationandperformancemanagement.Competitivewagepoliciesandpractices.Influenceemployees’workattitudesandbehaviour.Attracttalents.Retaintalents.Motivateemployees.Complywithregulations.Consistencyinpolicyadministration.TheStrategicCompensationModelWhatisJobEvaluation?Jobevaluationisadecisionprocessofcomparingonejobwithanotherjobwiththeaimofestablishingtherelativeimportanceofjobswithintheorganization.Jobevaluationwillprovideaninternallylogicalrankingofalljobswhichwillformthebasisofthecompany’ssalarystructure

PrinciplesForJobEvaluationEvaluatingthejob,notthejob-holderEvaluatingthepresentjob,notthefuturejobJobisbeingcarriedoutinafullyacceptableandcompetentmannerProcessofevaluationisbasedongivenfactsinthejobdescriptions.Evaluatethejobbasedonthe“primaryresponsibilities”andignorethe“specialpersonal-to-holderresponsibilities.”

JobEvaluation:3MainMethodsQualitativeMethod(anexampleistheJobClassificationMethodandtheJobComparisonMethod)QuantifyingtheQualitativeMethod(anexampleisthePointMethod)QuantitativeMethod(anexampleistheGuideChartProfileMethod)

JobClassificationMethodadoptedbyAcademicInstitutionssuchasUniversitiesJobClassA:DoctorateDegreewithatleast10yearspostdoctoralexperienceplusrelevantmanagementexperience(FacultyHead)JobClassB:DoctoralDegreewithatleast5to10yearspostdoctoralexperience(FullProfessor)JobClassC:DoctoralDegreewithlessthan5yearspostdoctoralexperienceorMastersDegreewithover10yearspostgraduateexperience(AssociateProfessorandSeniorLecturer)JobClassD:MastersDegreewith5to10yearspostgraduateexperience(Lecturer)JobClassE:MastersDegreewith3to5yearsexperience(AssistantLecturer)JobClassF:MastersDegreewithlessthan3yearsexperience(TeachingorResearchAssistant)

JobEvaluation:ThePointMethodJobEvaluationProcess1.FormaJobEvaluationSteeringCommittee2.Drawupaworkplanfortheexercise3.Decideonthebenchmarkjobs4.Decideonthejobfactorsfortheevaluation5.Determinenumberofdegreesforeachfactor6.Preparejobdescriptionsbasedonjob-factorformat7.Analyseeachbenchmarkjobintermsoffactorsanddegrees8.Decideontheweightsofeachfactor9.Determinetheweightedscoreforeachbenchmarkjob10.SlotinallotherjobsintothejobgradesThePointMethodFormtheJobEvaluation(JE)SteeringCommitteea.TheSteeringCommitteeshouldbechairedbytheCEOwithfunctionalManagers/Headsasmembers.TheHRManagershouldbetheSecretaryoftheJESteeringCommittee.b.Ifanexternalconsultantisemployedtoassistintheexercise,thenheshouldbedesignatedastheadvisortotheSteeringCommittee.TheHRManagershouldthendouble-upasthecounterpartforinternalskillstransfer.JobFactorScoreSheet:Job#12FactorABCDEEducation20406080100Experience306090120150InterpersonalSkills1020304050ProblemsEncountered306090120150Sizeofunitsupervised1020304050DecisionMaking306090120150WorkEnvironment1020304050Impactoferrors306090120150Contacts/Committees1020304050AssetsControlled($)20406080100TotalScore=440pointsThePointMethodSlotallotherjobsintothejobgradesa.Fromtheclusters,decideonthenumberofjobgradestoadopt.b.Slotinallotherjobsintothejobgradesadopted.TheGuide-ChartProfile:HayMethodThismethod,firstdevelopedbyDrEdwardN.Hayintheearly1950s,isessentiallyconcernedwithdecisionmakingandresponsibility.GuideChartswerecreatedin1951inclientsituations.Emphasiswasplacedonanswerabilityfortheconsequencesofdecisions,thedegreeoffreedomtotakedecisionsandbringthemtofruition,thedegreetowhichthereisprimeaccountability,ascomparedtosharedorcontributoryaccountabilityinajob.

TheGuide-ChartProfile:4CriticalObservationsThemostsignificantfactorcouldbegroupedasrepresentingtheknowledgerequiredtodoajob,thekindofthinkingneededtosolvetheproblemscommonlyfaced,andtheresponsibilitiesassigned.Jobscouldberankednotonlyintheorderofimportancewithintheorganization,butthedistancesbetweentherankscouldbedetermined.ThefactorsappearedincertainkindsofpatternsthatseemedtobeinherenttocertainkindsofjobsThefocusoftheprocessofjobevaluationmustbeonthenatureandrequirementsofthejobitself,notontheskillsorbackgroundorcharacteristicsorpayofthejobholder.TheGuide-ChartProfile:HayMethodThereareThreeFactorswithatotalofeightelementswhichdeterminethevalueofdifferentjobs.Theyare:

1.Know-How 2.Problem-Solving 3.Accountability

TheGuide-ChartProfileMethod:Know-HowWhatisKnow-HowKnow-Howisthetotalofeverykindofskillrequiredforaverageacceptablejobperformance.Itisknowledgeandexperienceinprofessional,managerialandhumanRelationsactivitiesnecessarytofulfillthejob.Know-Howismeasuredindepthbyeightdegreesandinbreadthbyfivedegrees

TheGuide-ChartProfileMethod:Know-HowThethreedimensionsofKnow-Howare:Practicalprocedures,specializedtechniquesandknowledgewithinoccupationalfields,commercialfunctions,andprofessionalorscientificdisciplines.ThisiscommonlyreferredtoastheDepthofKnow-How.Integratingandharmonizingsimultaneousachievementsofdiversifiedfunctionswithinmanagerialsituationsoccurringinoperating,technical,supportoradministrativefields.ThisisreferredtoastheBreadthofKnow-HowActive,practicingperson-to-personskillsinworkwithotherpeople.ThisisreferredtoastheHumanRelationsSkill.

DepthOfKnow-HowA.Educationtopost–primarylevelB.Practicedinstandardworkroutinesand/oruseofsimpleequipmentandmachinesC.ProceduralorsystematicefficiencyanduseofspecializedequipmentD.Specializedskillgainedbyon-the-jobexperienceorthroughpartprofessionalqualificationE.UnderstandingoftheoreticalprinciplesnormallygainedthroughprofessionalqualificationorthroughadetailedgroupofinvolvedpracticesandproceduresF.Seasonedproficiencyinahighlyspecializedfield,gainedthroughexperiencebuiltontheoriesorabroadanddeepunderstandingofcomplexpracticesG.Masteryofprinciples,practicesandtheoriesgainedthroughwideexperienceand/orspecialdevelopmentH.Uniquecommandofprinciples,theoriesandpractices

TheGuide-ChartProfileMethod:Know-HowBreadthOfKnow-HowI.Nonorminimal–PerformanceorsupervisionofjobswhichhavecloselyspecifiedobjectivesII.Homogeneous–Integrationofoperationswhicharehomogeneousinnatureandobjective,andcoordinationwithassociatedfunctionsIII.Heterogeneous–Integrationorcoordinationofdiversefunctionsorsub-functionsinacompany;orinter-companycoordinationofatacticalfunctionIV.Broad–Integrationofthemajorfunctionsinanoperatingcompany;orgroup-widecoordinationofastrategicfunctionaffectingpolicyformationV.Total–ThemanagementofstrategicfunctionsandpolicyformationTheGuide-ChartProfileMethod:Know-HowHuma曲nRe另lati起ons險Skil姐ls1.軟Bas料ic墓–O扮rdi喉nar易yc揀our設tes適ya翅nd貢eff潔ect旦ive摩nes沾si陣nd尚eal糾ing饑wi成th澤oth演ers2.I嶼mpor火tant泡–U谷nder誓stan恥ding沖and伍inf座luen持cing鋤peo窮ple,擔imp施orta姿ntb炒utn帖oto璃ver-罰ridi非ngc譽onsi犬dera場tion券s3.山Ove怠r-r振idi推ng概–S僅kil提ls圾in侍dev隱elo球pin窄ga己nd困mot格iva恢tin導gp隨eop碑le姻are凍ov諒er-范rid隊ing劇co將nsi駐der房誠ati逼onsThe費Guid綱e-Ch銀art南Prof遼ile康Meth嚷od:眉Kno喊w-Ho訓wThe告Gu衡ide艦-Ch透art笨Pr閃ofi區(qū)le狠Met計hod源:稱Kno租w-H蛛owGui臣de-灣Cha闖rt枯Pro艇fil棒eM哈eth辰od菠:P騎rob搜lem晝So摸lvi滅ngWha診ti萍sP盆rob像lem巡壽So張lvi腿ngThe閘us啄eo陜fK岔now竊-Ho艇wr蛙equ墓ire透db茫yt陰he根job在to惱id連ent圓ify捧,d業(yè)efi治ne,希an槳dr鵝eso濕lve衣pr焰obl燒ems茄.猴“Yo伶ut紡hin蝦kw呼ith引wh稅at讓you妄kn蔥ow.切”非Thi腿si嶼se按ven瞎tr鑰ue經(jīng)for丈th封em帥ost推cr芝eat皆ive雁wo競rk.融T噸he配raw睡ma噸ter珍ial醬of拜an蹄yt眠hin阿kin蹄gi憤sk炮now抽led終ge引of魯fac兼ts,腳pr疫inc幼ipl興es鼓and頃me漁ans就.壞For利th劣at存rea謝son據(jù),P笛rob叼lem盞So度lvi紗ng派is致mea標sur炕ed多as疏ap消erc急ent頓age畏of動Kn瓶ow-航How改.Pro隨ble美m(xù)S另olv劇ing裹ha概st漁wo通dim稀ens冰ion腔s:The襖en總vir萬onm止ent領in丈wh亡ich蜓th抹et遇hin些kin腐gt桃ake粘sp萬lac蔑eThe前chal士leng賊epr扭esen況ted賓byt遲het鴿hink夏ing僚tob繪edo桶neThe折Guid渣e-Ch杯art謹Prof串ile蓄Meth繭od–啦Pro舉blem艙-Sol膀vingThin孝king焰Env折iron擺mentA.聾Det開ail握ed梳rul產(chǎn)es境and粱/or央ri余gid宴su纏per唯vis哭ionB.真Sta月nda心rd毛ins酷t(yī)ru玩cti揪ons凍an心d/o獎rc挖ont盒inu斧ous燭cl松ose迷su敵per辮vis險ionC.型Wel清l-d競efi章ned吊pr盜oce鐵dur洪es,雄so老mew王hat傾di婦ver倆sif越ied衣an淹d/o粒rs木upe堅rvi遣sedD.夏Sub宅sta最nti豪all駁yd軋ive膀rsi遺fie尼de頑sta踢bli超she各dc逆omp防any更pr究oce糾dur食es,欲an眾dg召ene臥ral幟su殿per底vis老ionE.然Cle間arl廢yd伍efi鞠ned姜co泰mpa瓶ny拔pol乏ici者es,買pr京inc頓ipl殼es括and匙sp慌eci匯fic勢ob巴jec艇tiv餃es器und江er管rea叛dil椒ya偉vai撞lab乒le極dir狡ect攜ionF.B輩road崖pol躺icie勸san旁dob伍ject行ives航,un田der受gene循ral顫dire掠ctio正nG.G爆ener昌alp射olic垃ies,剪pri鋒ncip瞇les零and竊goal拋sun頂der奧guid格anceH.夾Bus愛ine帖ss瓦phi無los省oph家ya棍nd/隨or歌pri員nci歸ple心sc掃ont具rol葵lin承gh己uma色na都ffa位irsThe龍Gu走ide適-Ch每art某Pr嗽ofi夸le釘Met鉤hod障–抓Pro但ble煤m-S接olv傅ingThin適king爽Cha筍llen帶geI.寧Rep勒eti蜜tiv袖e–搶Id謎ent忠ica創(chuàng)ls販itu裙ati顏ons嘴re炮qui鴨rin洪gs緞olu透tio揮nb吵ys熔imp愛le槽cho噸ice艦of揪th飽ing斬sl捕ear賺nedII.物Pa鑰tter尋ned堡–Si惕mila負rsi附tuat堵ions斬req優(yōu)uiri派ngs滾olut鹿ion氧byd榴iscr擱imin乳atin波gch姻oice德of市thin紫gsl鎮(zhèn)earn觸edIII.尾Va漢riab棋le–盤Dif提feri扯ngs環(huán)itua以tion姓sre當quir厭ing那sear蹄chin旬g,f悅indi粱nga仍nds克elec畫ting煮sol膝utio避nsw靈ithi智nth更ear爪eao荒fth旬ings筑lea認rnedIV.仁Ada交ptiv告e–皂Situ暫atio巧nsr比equi泉ring廳ana棋lyti扯cal首inte鐵rpre額tive紹and勿/or鞭cons汪truc氣tive攝thi戴nkin筑g.J慘udgm層ent旱isr惠equi班redV.列C敵rea祖tiv載e–衰No鎖vel村or社no骨n-r四ecu忌rri抵ng兆pat岡h-f絞ind元ing幣si皺tua享tio暗ns確req侮uir鴨ing尚th別ed叨eve精lop握men景to響fn迅ew辰con湯cep降ts競and挨im獵agi翁nat跡ive敗ap荷pro廳ach慎esGuid圾e-Ch炸art源Prof原ile播Meth員od:鏡Acc踐ount遣abil效ityWhat話is密Acco頭unta因bili洲ty?The瞧an稿swe懇rab掏ili墓ty棉for季ac恐tio煤na劑nd差for之th曾ec丑ons潑equ咸enc稠es砍the必reo惱f.于It啊is非th侍em要eas糞ure暫de慶ffe蝕ct炎of載the俘jo跳bo零ne膀nd降res淡ult世so呆ft巖he舟org較ani析zat譯ion三.征It惠has莖th濟ree埋di棗men省sio咸ns:Fre洋edo陡mt老oA織ct腳-i戴st葬he疼ext蓮ent危of返pe融rso大nal爬,p放roc愚edu姓ral晉,o京rs竄yst抗ema財tic他gu由ida津nce嫂or攔co壩ntr并ol貫of釘act度ion襲si材nr糞ela刷tio泳nt注ot清he覆pri磚mar州ye航mph征asi烈so孩ft足he析jobJob袍Impa貞cto而nEn愿dRe象sult浪s–漸ist屋hee疊xten飲tto談whi令chj恒obc郊and旅irec堪tly鄙affe妖cts蠢acti么ons令nece須ssar融yto古pro嘩duce妖res團ults我wit畜hin野its過prim她ary聾emph臺asis電.Mag難nit召ude書–項is素the局po黎rti波on蜜of泡the酷t(yī)o膝tal森or手gan表iza斧tio臉ne蔽nco炊mpa拾sse訪db沸yt揭he趨pri妙mar任ye億mph蚊asi排so僵ft貫he位job棵.悟Thi維si駁su某sua勾lly或bu滔tn州ot巴nec茶ess廣ari底ly,扁re夸fle固cte吧db鴿yt正he典ann倆ual漫re址ven余ue碼or啟exp而ens泄ed究oll忠ars脫as磨soc蹄iat浸ed充wit耳ht迎h(huán)e萬are膏ai通nw換hic鬼ht但he匠job囑ha屠si使ts嬸pri五mar濤ye些mph踩asi塑s.The燙Gu祝ide擾-Ch付art蜻Pr秘ofi圍le印Met耽hod森-物Acc探oun傭tab滿ili丟tyFre留edo匹mT鴿oA沈ctA.喚Pre旁scr滿ibe歷d–救Di完rec畝ta爪nd為det狹ail陷ed宮ins叔tru探cti故ons閃,a卸nd灶clo雙se旅sup花erv掛isi囑onB.C行ontr掀olle脹d–撒Esta椅blis棚hed伍work靠rou斯tine譽san辭dcl仁ose翠supe魯rvis通ionC.醋Sta宋nda灶rdi能sed盡–幼Sta材nda躍rdi熄sed捕pr鄭act般ice俱sa慨nd質pro竭ced決ure魯s,照gen灰era聞lw父ork間in芹str咸uct岔ion估sa出nd藥sup過erv框isi并on有of陰pro稈gre謹ss梯and綱re朗sul飽tsD.威Gen塑era疲lly乎re族gul洞ate柱d–即Pr蹲act拐ice圣sa陣nd較pro表ced目ure責sw畜hic讓hh泄ave狠cl悄ear襪pr牙ece自den掙tsE.擊Dir早ect慈ed趣–B跌roa烤dp諷rac塔tic添ea妖nd敘pro籠ced礙ure堆sc標ove怕red

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