國(guó)外運(yùn)營(yíng)商的維護(hù)KPI

INDOSAT2G&3GMaintenanceProjectyear2008Kick-offMeetingContentsOverview(2G&3G)OrganizationChartSiteDistributionKPIRequirementsSOWResponsibilityMatrixOptimizationMethodologyPage3Overview2G&3GKPIMaintenanceProject(Kalimantan,South-Sulawesi)2G:(South-Sulawesiarea),2259TRX(BTS338sites)3G:113Sites(includenewsites).Remark:(2Goutofsouth-sulawesiwithoutKPIcommitment)

ProjectOfficiallystartsonthe1stofNov2008inthePO(ActualW3ofJan)Target:MaintainKPIPerformance8monthsServiceTeaminCharge:byHuaweiRNP/RNOteam2ndmonthOptimizationServices2G&3GMaintenanceProjectperiod:8MonthsKick-offProjectstart

W52thDec2008(Baseline)1stMonthOptimizationServicesweek35August20093rdQuarterlyacceptance1stQuarterly

acceptanceWeek13March20094thmonthoptimizationservices2ndQuarterlyacceptanceWeek26June20097thmonthoptimizationservicesW4(26)January2009February2009April2009July2009May20095thmonthoptimizationservicesPage4ProjectOrganizationChartProjectManager(Jakarta)WangXiaoLongTechnicalSupportPlatform(2G&3G)Mr.YohannesBSSTechSupportLimHausen&AriefFRegionalTeamcoordinatorMakassar2G&3G(Ramadhon)2GAreaDrivetesterMr.Budi3GAreaDriveTesterMr.Budi(onlyMakassarurban)RegionalTeamcoordinatorBalikpapan&Samarinda3G(Christofer)3GDriveTesterTBD3GteamRNOsupport(Ms.Tesha)3GSupport(Jakarta)2Gsupport(litao)Page5ProjectPointofContactINDOSAT’skeypersonincharge:Huawei’skeypersonincharge:Page6MaintenanceKPISiteDistribution2GRemark:aimofDTiswell-handledVIPcomplainttoensurenetworkqualityKPImaintenance338sites(south-sulawesi)Page7Thereareatotal59sites(including6IBC)in3GIndosatMakassarareadividingwith4clusters.A:17sitesB:13sitesC:16sitesD:7sitesIBC:6sitesRNC:13GProjectIntroductionABCDPage8Thereareatotal31sites(including3IBC)in3GIndosatBalikpapanarea.Outdoor:27SitesIBC:4sitesRNC:13GProjectIntroductionPage9Thereareatotal10sitesin3GIndosatSamarindaarea.ThissitearemovefromBalikpapan(firstplanningforBalikpapan40Site)Outdoor:10SitesRNC:follow/samewithBalikpapanRNC3GProjectIntroductionPage10ScopeofWorksObject:

RAN&BSSSystem(2G&3G)Services:HuaweiwillmaintainKPIinMakassar(Urban+SubUrban)areaonlywithtotal2259TRX(338sites)for8months(for2Gservices)and59NodeBinMakassararea(for3Gservices)and41nodeBinBalikpapan&Samarindaarea(for3Gservices)Otherarea(3079TRX)inSulampapua(exc.Makassar),thereareNoKPIcommitmentandHuaweiwillprovidefor:

DailyReportWeeklyReportBSC&RNCAnalysesParameterSuggestionforTroubleshootingSuggestionforParameterChangingMonthlyreportanalysesForpointa-f,HuaweiwilldobyremotelyinJakarta.

HuaweiwillprovidecomplaintanalysessupportforVIPcustomerbyprovidingOSSDriveTestmax.16times(eachmonth2complaintsfor8monthsupport).HuaweiteamwillsupportbyremotelyfromJakarta.Inthiscase,ifneededHuaweiteamcansupportbyon-siteifbyremotelycan’tsolvetheproblems.

SystemregionKPIcommitmentSite2Gsouth-sulawesiOK3382GOutofsouth-sulawesiNO4103GMakassarOK593GBalikpapan&SamarindaOK41Page11KPItarget(2G)OSSOSSKPIWeightingMINTARGETTARGETMAXTARGETCSSR25%Baseline-5%(100%-Baseline)Baseline(W52)Baseline+15%(100%-Baseline)CDR25%Baseline+5%(Baseline)Baseline(W52)Baseline-15%(Baseline)HOSR10%Baseline-5%(100%-Baseline)Baseline(W52)Baseline+15%(100%-Baseline)%CellswithCSSR<=95.00%*10%Baseline+2.5%Baseline(W52)Baseline-5.0%PSR10%Baseline-5%(100%-Baseline)Baseline(W52)Baseline+15%(100%-Baseline)Region:south-Sulawesi(Only)FinalScoreCalculation(100score)KPIWeightingRemarksFinalOSSKPIScore50%FinalOSSKPIScore=AvgofQuarterlyOSSKPIScoreProjectActivitiesBasedScore50%MonthlysatisfactionevaluationProjectactivitiesNoDescription1Day-to-DayNetworkOptimization(30%weight):2ProblemSolvingonQualityProblems(20%weight)3VIPCustomerComplaintHandlingonQualityProblems(10%weight):4NewFeatures/ParameterSettingTrial(10%weight)5Reporting(25%weight):6KnowledgeTransferincludingTechnicalDocumentsDelivery(5%weight):Page12ProjectactivityPage13KPItarget(3G)TheKPItargetforActiveTestMeasurement(DriveTest)isasfollow:SoC3ACTIVETestMeasurement(DriveTest)TestMode(Mobile(M)/Stationary(S))Weighting(100%)KPITarget*1VoiceCallSetupSuccessRateM5.0%Baseline2VoiceCallDropRateM5.0%Baseline3IntersystemHandoverSuccessRateM5.0%Baseline4AverageUserDataThroughputM35.0%Baseline5%16-QAMUtilizationM15.0%Baseline6CQI(Median)M10.0%Baseline7CPICHRSCP>-86dBmonagreedroutesM10.0%Baseline8Ec/No>=-9dBM10.0%Baseline9PDD(3G–3G)M5.0%Baseline*ThebaselineforeachKPIshallbebetterthanorthesamewiththethresholdvaluewhichtobeagreedmutually.Otherwise,thethresholdwillbeusedastargetinsteadofthebaseline.

Page14KPItarget(3G)TheKPItargetforPassiveTestMeasurement(OSSStatistic)isasfollow:

*ThebaselineforeachKPIshallbebetterthanorthesamewiththethresholdvaluewhichtobeagreedmutually.Otherwise,thethresholdwillbeusedastargetinsteadofthebaseline.Page15Baselinefor2G&3GPage16Workmasterplan2G&3GRoutineoptimizationserviceTOPWorsecelloptimizationParameteroptimizationFrequencyre-planningforTRXUGrecommendationforantennasystemadjustmentHotareaKPIimprovementFrequencyaudit&re-planningPerformingdrivetesttosupportnetworkoptimizationactivitiesSuggestionforcapacitymanagement(trafficrebalance)orRFoptimization(antennadowntitl)Regularmeeting&optimizationreportRegularmeetingwithregionanytimeOptimizationactionsapprovebyregionofficeOptimizationreportsubmitmonthlybymonthlyPage17Optimizationstepfor3GPage18Optimizationstepfor2GPage19RoutineOptimization

CellRearrangementOperator’sFeedbacksYNetworkissuesCollectionKPIIssuesListCRsfromNetworkAuditStatisticDataAnalysisParameter/FeaturesAnalysisBSCLogAnalysisOptimizationProposalProposalApproval&ImplementationIssueSolved?SignalingTrace&DTDT/TraceDataAnalysisOptimizationProposalProposalApproval&ImplementationIssueSolved?CaseStudy&ReportYNPage20AcceptanceYStartupIdentifyingTOPNKPIIssuesDT&StatsKPIsEvaluationReportDataCollectionBSCConfigurationBSCandBTSLogs/AlarmsGatheringDataAnalysisDTRequired?DriveTest&AnalysisYNChangeProposalsImplementationProposalsFailuresSol