酒店情景應急口語匯總

酒店情景應急口語匯總相關(guān)詞匯01接待服務確認預訂ConfirmReservation查看記錄CheckRecord登記入住Check-in登記Registration表格Form付款Payment服務生/侍者Waiter行李Luggage房價RoomRate標準價StandardRate定金AdvanceDeposit房價表RateSheets價目表Tariff現(xiàn)金Cash信用卡CreditCard收據(jù)Receipt房間號碼RoomNumber房間鑰匙RoomKey房卡KeyCard餐券Coupon簽名Sign押金Deposit總共Altogether行李Baggage數(shù)量(件、塊、張)Piece程序,手續(xù)Procedurecheck

in.mp3音頻：00:00/08:0302關(guān)鍵句型問詢1)Welcometoourhotel!歡迎光臨我們酒店。2)So,youhavegotaltogetherfourpiecesofbaggage?您一共帶了4件行李,是不是?3)Letmehaveacheckagain.讓我再看一下。4)TheReceptionDeskisstraightahead.接待處就在前面。5)Afteryou,please.您先請。6)Pleasehaveaseatforawhile,I’llhelpyouwiththecheck-inprocedure.請在那邊稍坐一會兒,我將會為您辦理入住手續(xù)。確認預訂信息1)Doyouhaveareservation?您有預訂嗎?2)Ihavemadeareservationseveraldaysago.我前幾天已經(jīng)預訂了房間。3)Ihaveareservationforasingleroomwithabathhere.我在這訂了一個帶浴室的單人間。4)dustamoment,Ihavetolookthroughourlistofreservation.請稍等片刻,我得看一下我們的預訂名單。5)Yes,wedohaveareservationforyou.對了,我們這兒是有您預訂的房間。6)Iamafraidwehavenorecordofyourreservation.我們恐怕沒有您的預約記錄。7)MayIhaveyourname,sir,please?先生，請問您叫什么名字?8)MynameisWangMingming.我的名字是王明明。詢問房間信息1)Doyouhaveanyvacant/spareroominthehotel?旅館里有空余房間嗎?2)I'lltakealookatthehotel'sbookingsituation.我來查看一下本店房間的預訂情況。3)Sorry.wehavenovacant/spareroomforyou.ButIcanrecommendyoutotheOrientHotel,whereyoumaygetaspareroom.對不起,我們已經(jīng)客滿了。但是我可以介紹您去東方飯店,那里有空余的房間。4)Iamsorry,sir.wehavenovacantroomforyou.Ourroomshavebeenfullybookedforthenextweek.很抱歉,先生。我們現(xiàn)在沒有空房,一直到下星期的房間已經(jīng)全都預訂滿了。5)Yes,westillhaveplentyofrooms.是的,我們還有大量空房。6)Wedohaveasingleroomavailableforthosedates.我們確實有一個單間,在這段時間可以用。房間要求1)Whattypeofroomwouldyoulike?您要什么樣的房間?2)I'dlikeasingleroomwithbath.我想訂一個帶浴室的單人房間。3)Iwantadoubleroomwithabath.我要一間有浴室的雙人房。4)IthinkIwanttotaketheroomwithafrontview.我想要陽面的房間。5)I’dlikeaquietroomawayfromthestreetifitispossible.如有可能我想要一個不臨街的安靜房間。入住登記1)Wouldyoufillinthisregistrationform?麻煩填寫這張住宿登記表2)Haveyougotthroughwiththecheck-inprocedure?你是否已經(jīng)辦妥住宿登記手續(xù)?3)Wouldyoupleasefilloutthisformwhileprepareyourkeycardforyou?請您把這份表填好,我同時就給您開出入證。4)Couldyousignyourname,please?請簽上您的姓名。5)MayIseeyourpassportplease?請出示您的護照。6)MayIhaveyourpassportorIDCardplease?請出示您的護照或身份證。7)Howlongdoyouintendtostayinthishotel?/Howlongwillyoubestaying?您準備住多久?8)WellbeleavingonSundaymorning.我們將在星期天上午離開。9)WhatshouldIfillinunderROOMNUMBER?房間號碼這一項我該怎么填呢?10)I’llputintheroomnumberforyoulateron.過會兒我來給您填上房間號碼。11)Youforgottoputinthedateofyourdeparture.忘了填寫離店日期了。關(guān)于收費1)Whatistherate,please?請問房費多少?2)Howmuchadaydoyoucharge?每天收費多少?3)Thecurrentrateis$50pernight.現(xiàn)行房費是50美元一天。4)Itisahundredyuanadayincludingheatingfee.Butexcludingservicecharge.一百元一天,包括供暖費但不包括服務費。5)It'squitereasonable.收費十分合理6)Youmaypayincashorwithcreditcard.您可以付現(xiàn)金也可以用信用卡。7)Howwouldyouliketomakepayment,bycreditcardorbycash?請問您想用現(xiàn)金付款還是用信用卡付款?8)Wouldyoupleasepay1000RMBasdeposit?Wewillreturnthebalancetoyouwhenyoucheckout.請您付1000元押金,我們將在您退房時將余額還您。9)Wouldyoumindpayingahundredyuaninadvance?能否請您先預付一百元錢?10)Thisisthereceipt.Pleasekeepit.這是收據(jù),請收好。11)What'sthepricedifference?兩種房間的價格有什么不同?12)Adoubleroomwithafrontviewis140dollarspernight,onewitharearviewis115dollarspernight.一間雙人房朝陽面的每晚140美元,背陰面的每晚115美元。其他服務1)Couldyoukeepmyvaluables?是否可代為保管貴重物品?2)Ishotwateravailableanytime?隨時都有熱水供應嗎?3)We'llofferourguestscomplimentarybreakfast.我們給顧客提供免費早餐。4)Ifthere'sanythingyouneed,justringreception.a如果您需要什么,就打電話給服務臺。5)I’llgetthebellmantotakeyourluggageup.我會叫行李生幫您把行李送到房間。6)Thebellmanherewilltakeyourluggageandshowyoutheway.這里的行李生會為您提行李,并為您帶路。03Dialogues01散客入住R=Receptionist(接待員)

G=Guest(賓客)R:

Goodmorning,sir.CanIhelpyou?先生早上好,有需要幫助的嗎?G:

Goodmorning!Ihaveareservationforasingleroomwithabathhere.早上好!我在這訂了一個帶浴室的單人間。R:

MayIhaveyourname,sir,please?青問您叫什么名字?G:

ZhangXiaofeng.張曉峰R:

Waitamoment,sir.Ihavetolookthroughourlistofreservations.Yes,wedohaveareservationforyou,Mr.Zhang.WouldyoupleasefilloutthisformwhileIpreparethekeycardforyou?先生,請稍等片刻,我得看一下我們的頂訂名單,我們這里有張先生您的預訂。我去為您準備房卡，能否請您填一下這張表格?G:

Yes.CanIborrowyourpenforaminute,please?好的。能不能借一下你的筆?R:

Sure.Hereyouare.當然，給您。G:

WhatshouldIfillinunderROOMNUMBER?房間號碼我應該怎么填?R:

YoucanJustskipthat,I’llputintheroomnumber.您可以直接跳過這項,稍后我會幫您填上房間號碼的。G:

(Afterhehascompletedtheform)Hereyouare.IthinkI'vefilledineverythingcorrectly.(在他填完表格后)給你表格。我想我已經(jīng)把各項正確地填好了。R:

Letmesee.name,address,nationality,passportnumber,placeofissue,signatureanddateofdeparture.Oh,here,sir.Youforgottoputinthedateofyourdeparture.Hereletmefillitinforyou.Youareleavingon…?讓我看一下…姓名,地址,國籍,護]照號碼,簽發(fā)地點、簽名和離開時間。哦,先生,你看這里,您忘記填離開日期了.我來幫您填吧,您準備什么時開我們酒店呢?G:

October24.10月24日R:

Noweverything'sinorder.Andhereisyourkey,Mr.Zhang.Yourroomnumberis1420.Itisonthe14thfloorandthedailyrateis150yuan.Hereaisyourkeycardwithalltheinformationonyourbooking,thehotelservicesandthehotelrulesregulationsonit.Pleasemakesurethatyouhaveitwithyouallthetime.Youneedtoshowitwhen

yousignforyourmealsanddrinksintherestaurantsandthebars.YoualsoneedtoshowitwhenyoucollectyourkeyfromtheInformationDesk.現(xiàn)在所有都填好了。張先生,這是您的鑰匙,您的房間號是1420。您的房間在14層,每天的費用是150元,這是您的房卡,上面有您所有的預訂信息、酒店服務以及酒店的規(guī)章制度。請隨時帶好這張卡。當您在餐廳和酒吧進行餐飲時都要出示這張卡片。在服務臺拿鑰匙也要出示這張卡。G:

OK.I'lltakegoodcareofit.好的,我會好好保管的。R:

Andnowifyouareready,Mr.Zhang,I’llcallthebell-boyandhe'lltakeyoutoyourroom.那么現(xiàn)在,張先生,如果您已經(jīng)一切都準備就緒的話,我就叫服務生過來了,他會把您帶到您的房間去。G:

Yes,I'mready.好的,我已經(jīng)準備好了R:

Ihopeyouenjoyyourstaywithus.希望您在我們酒店待得愉快。G:

Thankyou!謝謝！R:

You’arewelcome!不用謝。03接待無預訂的顧客(有空房)R=Receptionist(接待員)

G=Guest(賓客)R:

Goodmorning,sir.WhatcanIdoforyou?先生早上好,有什么能為你服務的嗎?G:

Yes,please.IhavejustarrivedfromBeijing,andwanttolivehereforawhile.是的。我從北京過來,想在你們酒店住上一段時間。R:

Haveyoumadeareservation,sir?先生請問您有預訂嗎?G:

I’mafraidnot.R:

Howmanypeopledoyouhave,please?請問你們總共有多少人?G:

Justone.Iamalone.就我一個人,我是自己來的。R:

Justamoment,please.Ihavetocheckifthereisaroomavailablerightnow.Yes,westillhaveplentyofrooms.請稍微等一下,我得去査一查現(xiàn)在還有沒有空房,是的,我們還有一些空房。G:

That'sgreat.ThenI'dlikeasingleroomwithbath那太好了,我想要一個帶浴室的單人房間。R:

Noproblem.MayIhaveyourname,please?沒問題。請問您的姓名是?G:

MikeMiller.麥克米勒。R:

Howlongdoyouintendtostayinthishotel?那您想在這兒呆多久呢?G:

IwillstayhereuntilOctober4th.我會在這兒一直待到10月4日。R:

Wouldyoufillinthisregistrationform?麻煩填寫一下這張住宿登記表。G:

Beforethat,canyoutellmehowmuchadayyouwillcharge?在這之前,你能否告訴我毎天收費多少?R:

Itisonehundredyuanadayincludingheatingfee,butexcludingservicecharge.百元一天,包括供暖費但不包括服務費。G:

Itsoundsreasonable.Hereistheregistrationform.聽起來還算合理。這是登記表R:

Ok,itis600yuanintotal.Howwillyoupayit?好的,一共是600元,請問您想如何支付?G:

Doyouacceptcreditcards?這里可使用信用卡嗎?R:

Yes.可以。G:

ThenIwillpaythefeebythecreditcard.那我就用信用卡支付了。R:

Alltheprocedureshavebeenfinished.Youcancheckinnow.所有都已經(jīng)完成了,您可以入住了。G:

Couldyoukeepmyvaluables?是否可代為保管貴重物品？R:

Yes.Youcangivethemtothebellboy,andhewillkeepitwellforyou.可以,你可以把它們交給服務生,他會為您保管好G:

BytheWay,ishotwateravailableanytime?順便問一下,隨時都有熱水供應嗎？R:

Orcourse.Ihavearrangedaroomwithabigbalcony.當然是的。我給你安排了一間面對大海的有大陽臺的。G:

Thankyouverymuch!十分感謝！R:

It'smypleasure.不客氣。03接待無預訂的顧客(無空房)R=Receptionist(接待員)

G=Guest(賓客)R:

Goodafternoon.sir.WelcometoXinxinHotel.先生下午好,歡迎來到新新酒店。Goodafternoon.Haveyou(Doyouhave)anyvacantroominthehotel?下午好,你們酒店現(xiàn)在有空房嗎?R:

Iamsorry,sir,wehavenovacantroomforyouOurroomshavebeenfullybookedforthenext.很抱歉,先生。我們現(xiàn)在沒有空房,一直到下星期的房間已經(jīng)全都頂訂滿了。G:

Whatapity.Whileitismyfirsttimetovisitthiscity,Ihavejustheardofyourhotelfromoneofmyfriends,andIamfamiliarwithnothinghere.WhatshouldIdothen?太遺憾了?？晌沂堑谝淮蝸磉@座城市,只聽一個朋友提起過你們酒店,對其他地方完全都不熟悉。這可如何是好?R:

Don'tworry,IcanrecommendyoutotheOrientHotelwhereyoumaygetaspareroom.不用擔心,我可以介紹您去東方飯店,那里有空余的。G:

Thatsoundsverygood.CanIbooktheplaneticketthere?聽起來不錯。我能在那里訂機票嗎？R:

Yes,itwillbookanyticketsyouwantforyou.可以,他會幫您訂所有您需要的票G:

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