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Faxes
Dialogueone
M:CanyouhavethebriefsfromtheAndersonfirm'slawyeronmydeskbytomorrowmorning.Therearequiteafewverytimesensitivematterswiththiscase.I'mafraidIcan'twaitanylonger.F:GettingthoseAndersonbriefshasbeenharderthanyoucanimagine.Ihavetriedtocontacttheirlawyermanytimes.ButeverytimeIcall,hissecretarysayshe'sinameetingoroutoftheofficeorawayonbusiness.Iambeginningtothinkheistryingtoavoidme.
M:That'shighlypossible.Heknowsifwemissourfilingdeadline,wedon'tstandachancetocompeteagainstthemforthebid.Trytogetaholdofhimagain.Givehimacallandseeifhecanfaxthemfirstthing.
F:WhatifIcan'tspeaktohimdirectly?
M:Askhissecretarytofaxthem.Itsthesamething.HavethemfaxedoverwithacopyalsofaxedtoMartin'soffice.
F:HowdoIfindMartin'sfaxnumber?Isheinyourrollerdesk?
M:No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumber.I'llemailyoutheirofficenumberlatertoday.
F:Ok,I'llgetonitfirstthing.
M:Besureyoudo,IneedthosebriefsASAP
Dialoguetwo
M:Didyouputthismorning'sfaxesonmydesk?I'mwaitingforsomeurgentfaxesfromheadquaters,I'mprettysuretheycameinlastnight.
F:Evethingthatcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeoffaxescamethroughprettyblurred,maybeyoutakealookatthem,ifthecopyisunreadble,I'llcallthenandaskthemtorefax.
M:Yeah,you'regoingtohavetocallthemandgetthemtoberefax.Thesecopiesaresodark.Ican'tmakeoutanyofthewords.
F:Whataboutthatone?
M:Thisone?ThisoneissolightandIcanbarelyreadit.Howcanthatbe?
F:Youknow,Ithinkthefaxmachineisoutoftoner.Icanchangethetonercartridge.Thatshouldsolvetheproblem.
M:Yes,butthisonewillhavetoberefaxedaswell.Andlook,there'sabout3pagesmissing.Itlookslikethefaxmachineatehalfofmyimportantfaxes,andonesthatmadeitthrougharesoblurredortoolight.Theyareunreadable.
F:Iguessthefaxmachineisoutofpapertoo.Don'tworry,I'llhavesomeonelookatitthisafternoon,andinthemeantime,I'llhaveyourdocumentsrefaxedtoourotherfaxmachine.
TelephoneCalls
Dialogue1
A:Hello,thankyouforcallingBradfordandSons.ThisisTracyspeaking,HowmayIhelpyou?B:Hello.Iwouldliketospeaktoyourdirectorofhumanresources,Ms.Jenkins,Please.
A:Justamoment.I'llchecktoseeifsheisatherdesk.MayItellherwhoiscalling?
B:ThisisBillBurtonfromMilfordInsurance,I'mcallinginregardstoourmeetingnextTuesday.
A:Thankyou,Mr.Burton.Canyoupleaseholdforamoment?I'llchecktoseeifsheisavailable.B:Noproblem.
A:I'msorry,Ms.Jenkinsisawayfromherdesk.Shehasalreadyleftforlunch.
Wouldyouliketoleaveamessageforher?
B:Yes,pleasehaveherreturnmycallwhenshereturnstotheoffice.It'sbestifshecangetintouchwithmebefore3pmtoday;shecanreachmeatmyofficenumber,635-8799.
A:I'msorry,Ididn'tquitecatchthat,couldyoupleaserepeatthenumber?
B:Noproblem,myofficenumberis635-8799,Tellhertoaskforextension31.
A:I'msorry,Mr.Burton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect?B:Yes,andIrepresentMilfordInsurance.
A:IwilmakesureMs.Jenkinsreceivesyourmessageandreturnsyourcallbefore3pmthisafernoon.
B:Thankyouverymuch.
Dialogue2
A:Hello,PasadenaInn,thisisSandy,howmayidirectyourcall?
B:I'dliketospeaktosomeoneaboutreservations.
A:Icanhelpyouwiththat.whatdatewouldyouliketomakeareservationfor?
B:We'llbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.
A:Oh,I'msorrysir,Ionlyhandlebookingsforourstandardrooms.ThepersonyouneedtospeakwithisTonyParker,hemakesallthearrangementsforourexecutiveaccounts.Unfortunately,he'snothererightnow.CanItakeyournameandnumberandhavehimgetbacktoyou?
B:Whendoyouexpecthimbackin?
A:He'llbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrow,Willthatbealright?
B:Yes.Isuppose.MynameisSamDarcy.Hecancontactmeat660-843-3235.
A:Couldyoupleasespellyourlastnameforme?
B:Sure.It'sD-A-R-C-Y.
A:Okay.MrDarcy,andyourphonenumberis660-843-3233?
B:That's3235.
A:Sorry!3235.Great.I'llhaveTonycallyoufirstthingtomorrowmorning.
MakingTelephoneAppointments
Dialogueone
M:Hello,BillBertonspeaking.WhatcanIdoforyou?
F:Hello,MrBerton,thisisJennyJenkinsofbradfordandsonsreturningyourcall.I'msorryyoumissedmewhenyoucalledmyofficethismorning.MysacretarysaidyoucalledconcerningourmeetingnextTuesday?
M:YesMsJenkinsthankyouforreturningmycall.I'mgladtofinallygetholdofyou.IwanttoletyouknowIwillnotbeabletomakeourmeetingnextTuesday.Iwouldbeoutoftownthatday.IsthereanypossibilitywecanmovethemeetingtoMonday?
F:Iamsorry.I'mafraidIamcompletelybookedonMonday.WoulditbePossibletopostponeuntilyoureturn?
M:Oh,dear.IwascountingontakingcareofourmeetingbeforeIleave.ButIsupposeIcanshutoffafewthings.Yes,wecanarrangesomething.IwillbebackThursdaymorning.WhataboutThursdayafternoon?Wouldthatworkforyou?
F:Thatshouldbefine,shallwesayabouttwoo'clock?
M:Perfect!Ilookforwardtoseeingyouattwoo'clocknextThursdayafternoon.Ifyouneedtochangethetime,plsfeelfreetocallmeonmycellphone.
F:ThanksBurdon,I'llseeyouonThursday.
Dialoguetwo
F:Hello
M:Hello,isDorasavailable?
F:ThisisDoras,whoiscallingplease?
M:Hi,Doras,thisisMikecallingfromparker'sdentistry.I'mcallingtoconfirmyourappointmentfortomorrowmorningat9amwithDoctorParker.
F:Oh,Ialmostforgot.Thankyouforcallingtoremindme.Actually」doneedtochangethetimeofmyappointment.
Ihaveaschedulingconflict,andIcan'tmakeitthatearly.
M:IfIputyouinthatlaterslot,wouldthatworkout?
F:Itwouldhavetobeafterlunch.Doyouhaveanythingavailableabout2o'clock?
M:Sorry,Mam.Theonlyopeningwehaveafterlunchis1:15,butImightbeabletoworkyouinat4:00.Wouldthatbeabettertime?
F:That'sallright.IthinkIshouldbeabletomakeitat1:15.Canyouputmedownforthattimeslot?
M:Noproblem,Ihaveyourappointmentchangedfromtomorrowmorningtotomorrowafternoonat1:15
F:Wonderful.Thanksverymuch.
Four.Memos
Dialogue1
A:Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstart?whereisanyoneanyway?
B:Didn'tyouhearaboutthat,ourmeetingwaspostponeduntilFriday.
A:What?themeetingwaspostponed?Noonetoldmeanythingaboutit.
B:Didyougetthememo?
A:Whatmemo?Theyhavn'tanymemothiswholeweek,Icheckmyinboxeveryday.AndIhavn'tseenanything.
B:Thememowentout3daysago.Itshouldhavemadetoyourinbox,butmaybelostinallcollectorsonyourdesk.
A:YouknowhowthingsgetpilotaboutmydeskwhenI'mbusy.IknowsometimesIdomanypleasethings,butIalwaysreadallthememosgoarround,theygodirectlytomyinbox.Areyousureweresendtowholeoffice?
B:Itshouldhavegotarroundtoeverybody,theyalsopostacopyofthememointhebreakroom.Don'tyoueverlookatmeassagespostonthebulletinboard?
A:I'musuallytoobusytotakeabunchofcofeebreakbythewatercooler,Anyway,I'msurethememonevergettomyinbox,I'llhavetotalkoursecretaryaboutit.
B.That'sright,Youwillneverknowwhatyourmissingoutofitifyoudon'treadthememos.
Dialogue2
A:Ms.Dorsen,Ineedtotakeadictationforme,
B:Yes,sir;
A:Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon,areyouready?B:Yes,sir,Goahead.
A:Attentionallstaff:effectiveimmediately,allofficecommunicationarerestrictedtoemailcorrespondanceasofficialmemos,theuseofinstancemessageporgrambyemployeeduringworkhourarestrictlyprohibited.
B:Sir,Doesthisapplytointraofficecommunicationonlyorrelatealsorestrictexternalcommunications?
A:Itshouldapplytoallcommunications.Notonlyinthisofficebetweenemployees,butalsoanyoutsidecommunciations.
B:Butsir,manyemployeesuseinstancemessagingtocommuncatewithclients.
A:Thiswerejusthavetochangethecommunicationmethods,Idon'twantanyoneuseinstancemessaginginthisoffice,itwastetoomuchtime.Now,please,continuethememos.Wherewerewe?
B:Thisapplytointernalandexternalcommunications.
A:Yes,anyemployeewhopersistusinginstancemessaging,willfirstrecieveawarning,andplacedonprohibition,andthesecondsense,theemploymentwillbetermination.Anyquestionregardingthisnewpolicymaybedirctlytothedepartmentofhis.
B:Isthatall?
A:Yes,pleasegivethismemotypeoutanddistributetoallemployeesbefore4:00PM.
BusinesCorrespondance
Dialogueone.
A:DidyouseetheletterIgotfromBradformfilms?Theysenttherespondstoyourphonecalllastweek.
B:Ifyouwanttoseesomethingaboutmycalllastweek,whydidn'ttheysentittome?
A:Iguessitmusthavecontactinformation,sotheysentitaddressedincareofyourdepartmenthead,anyhow,theywrotetoconfirminreadingwhatyoudiscussedaboutmiltoncontract.
B:CanIseeitfirstinseconds?
A:Sure,hereitis.
B:DearMr.Clock,bothertoyourtelephonecalllastFriday,I'mreadingtoconfirmourmeetingonJuly21st,aswediscussed,ourmeetingistoreviewthecontractdetails.
A:Didtheyaskyoutosentthefilesbeforehand?
B:Let'ssee,We'llbegratefulforthecompletetosendrelatedmaterialstoourofficepriortoourmeeting.Itlookslike...Hey!Wasthereanythingelsewassendalongwiththisletter?
A:Idon'tthinkso,whydoyouask?
B:Theletterwrites:pleasefindtheenclosedcopyofouragendaforyourreview,Idon'tseeanythingelseintheenvelope.
A:Maybetheyforgottoattachittotheletter.Youshouldgivethemanothercall.
Dialogue2.
A:Canyouhelpmeforaminute?
B:Sure,whatIcandoforyou?
A:I'mtrytowritealettertooneofourclients,ButIjustdon'tknowexactlywhattosay,Idon'tevenknowhowtogetstarted,IknowIshouldwritedearMr.Mrs.orMs.,buttheproblemisIdon'tknowthenameofcontactperson.
B:YoucanjustputDearSirorMadam,officialesenotpersonal,youcanwritetowhommaycorcerned.
A:OK,SoIfirstthanksthemfortheirbusiness,Icansaysomethinglike"weareverygratefulforyourcontinuesupport",Howisthat?
B:Good!Butalso,writeoffthebedyouwanttotellthemthereasonofyourwritting,givethemmorereference.
A:Like"Regardingournewproductline,wewouldliketoanounceaspecialpricediscount"
B:Right,doyouneedthemtorespond?
A:Yes,theletterwouldhaveasurveyinside,andtheyshouldcompleteitandreturntoouroffice.HowshoudIwritethat?
B:Youcantellthem"Pleasefindingtheenclosedcustomerservicesurvey,elsealso,youcansay:"Attachacustomersurvey".Ifyouneedresourceitrightaway,youcantellthemtheurgentbysaying"Pleasereturnthesurveywithoutdelyassoonaspossible.Mayeitmorepolitewiththisasearlyasconvenience."
B:Great!andwhatdoyouthinkIshouldcloseitwith?
A:Sinceyoudon'tknowthemthatwellpersonally,probablythebestwayiswouldbeyour?oryoursincerely,youcanalsosayBestRegards.ButIdon'tthinkitwouldbepropretybecauseyoudon'thavethename.Andobviously,shouldhavethem.
B:OK,Thanksalotforyourhelp!
PlacinganOrder
Dialogue1
A:Ourtonercartridgesarealreadyoutofink...Couldyoumakeanorderforanewset?
B:Wewillneednewcartridgesforalloftheofficeprinters?Thatwillbealargeorder,probablyabouttwoorthreecases.Theofficesupplystoreweusuallygothroughmightnothavethatmanyinstock.
A:Youcandoublecheckwiththehousekeepingdepartment,butIamprettysureallofthemachineswillneednewcartridges.Lasttimewhenwemadeourordertothesupplier,thequantitywasalsoespeciallyhigh.Theyareusedtoreceivingsuchbulkordersfromus.Aslongaswegivethemaheadsupacoupledaysinadvance,theycanusuallyfilltheorder.
B:OK,Iwillmakeafewcallsandrunourorderbyhousekeepingfirsttomakesure.IsthereanythingelseweneedtoorderwhileIamatit?
A:Ithinktheonlythingistoner.Trytoseeiftheycandeliveritbeforetheendofbusinessdaytomorrow.Weshouldreallytrytodobetteraboutwaitinguntilthelastminutetofillordersthatareusuallymadeonamonthlybasis.Anyhow,seewhatyoucandotoexpeditetheorderthistime.B:OK,willdo.
Dialogue2
A:MayIhelpyou?
B:Yes,Iwouldliketoplaceanorderfortonercartridges.Wehaveastandingagreementwithyoucompany,sowewillneedthesameamountaslasttime.
A:Letmekeyinyourinformationintomycomputer.Iwillpullupourrecordsforyou.Doyouhaveanordernumber?Whatnameistheorderlistedunder?
B:ItshouldbeunderLeslieSmith.Thenumberis184796A.
A:Yes,Mr.Smith.Ihaveanorderforthreecasesofcartridges,itthatwhatyouwouldliketorefill?
B:Yes.
A:Istherethecorrectbillingaddress?
B:No,plspostthebillto124HildrodLane,MiltonCounty,98830.
A:Iwillsendyouaninvoiceinthenextfewdays.YourordershouldbedeliveredbeforetheendofthedayonMonday.
B:Thankyou.
Co-Workers
Dialogue1
A:I'mrealyfedupwithHarry!He'sthebiggestairheadI'veevermet.Healwaysmakescarelessmistakes,andhe'sapaintoworkwith.
B:Yousouldn'tbesonegative.You'llalwayshavesomeco-workersthatarehardertoworkwiththanothers.Butifyouarenegativeandstartname-callingintheoffice,itwillmakeabadworkingenviromentforeverybody.
A:Youonlysaythatbecauseyoudon'thavetoworkwithhim.Thepeopleinyourdepartmentseemtocapableandnicetobearound.TakeMaryforexample.She'ssmartandenthusiastic.I'veneveranyoneascheeryassheis.
B:Everybodyhastheirstrengthsandweaknesses.EvenLarry.Hemightbeapaintobearound,buthe'salsoverygoodatstayinginbudgetonprojects.Mary,ontheotherhand,spendsourprojectmoneylikethere'snotomorrow.Also,she'sneverwillingtostayalittlelaterattheoffice.Shealwaysleaveat5:00pmsharp.
A:Isn'tthereanyoneintheofficethatisaperfectco-worker?WhataboutBob?EverybodylovesBob.Eventhoughhe'sfreshoutthecollegeandstillabitgreen,heisagreatco-worker.
B:Youareright.He'sahardworker,easytogetalongwith,honest,andheneverstealsthecreditonprojects.Theonlythinghe'slackinginisexperience.
A:Maybethat'swhyhe'ssonice!
Dialogue2
A:Doyougetalongwithyourco-workers?
B:Igetalongprettywellwithmostofthem.Itseemstherearealwaysafewrottenapplesinthebunch,though.LikeMargaret.Idon'tknowwhymanagementhasn'tfiredheryet.She'saterriblegossip.
A:Doyouthinkmanagementshouldfiresomeonejustbecausetheygrossip?
B:It'snotonlythatshegossip,butshealsotriestostartproblemsamongotheremployeesbyspreadingrumorsandtellingliesaboutherco-workers.She'snottrustworthy,andinmyopinion,Ithinkshe'snuts.
A:Sohowdoyoudevelopgoodrelationshipsintheoffice?
B:Ithinkoneoftheimportantthingsisjusttobeconsiderateofyourco-workers'feelingsandneeds.Ifyouareawareofotherpeopleanddoyourparttomakeagoodworkingenviroment,youshouldbeabletogealongwihtmostofthepeopleyouworkwith.
A:Ithinkyou'reright.Butitdoesseemsthattherearealwaysafewco-workersthatarehardertoworkwiththanothers.
Bosses
Dialogue1
A:Howarethingsattheofficelately?
B:Justawful.Twoweeksago,wegotanewboss,andIcan'tstandhim.Heisreallyunreasonableaboutourworkload.Sincehecame,I'vebeensobusyIhaven'thadtimetobreathe!
A:Thatbad,huh?Whatabouthispersonality?It'saniceguyatleast?
B:Ishouldbesolucky.Henotonlygiveustoomuchwork,butheisalsojustplainmeanaboutit.Heconstantlyyellsatusorcriticizesus.Heisalwaysdegradingtheemployees.
A:Whataterribleworkingenviroment!Haveyoutriedtotalkanyoneaboutit?Maybethebossofyourboss?
B:Iwasgoingto,butmybossguessedwhatIwasthinking.HegavemesomuchworktodothisafternoonthatIdidn'tgetaroundtomeetingwiththesupervisorofourdepartment.
A:Itmustbeterrible.Whydon'tyoujustquit?
B:Ifitwasn'tforthemoney,Iwouldquitinaheartbeat.Buttheprobelmis,Ican'tsupportmyselfifIdon'twork.
A:Yeah.Butabosslikethat?Todealwithhimeveryday,youshouldgetaraise!
Dialogue2
A:Doyougetalongwithyourboss?
B:ActuallyIdo.Sheisreallyunderstandingandreasonalbemostofthetime.TherewasonlyonetimeIdidn'treallyagreewithher.
A:Whenwasthat?
B:Onceshefiredoneofmyco-workersfordrinkingonthejob.Ifeltbadforhim,becauseitissohardtofindajobthesedays,andhehasafamilytosupport.
A:Well,hesouldn'thavebeendrinkingonduty.It'syourboss'responsibiltytomakesureemployeesaresafe,andalsodoingtheirjobs.
B:Youareright.Shewasbeingagoodbosswhenshefiredhim,ButIjustfeltsorryforhim,that'sall.
A:Didthisincidentwithyourco-workeraffectyourrelationshipwithyourboss?
B:Notreally.Allofusattheofficerespectourbossalot.
A:Youareluckyyoucangetalongsowellwithyourboss.Itmakesabigdifferenceinhowmuchyouenjoyyourjob.
B:Nokidding.Ifyoudon'tlikeyourbossorco-workers,theycanmakeyourlifemiserable.
Brainstorming
Dialogue1
A:Haveyouthoughtupanygoodideasforourbusinessproposal?
B:Ihaven'tcomeupwithanythinggoodyet.Somehowmybrainisn'tfunctioningtoday.
A:Maybeyoushouldtakeabreak,you'vebeensittingatyourcomputerforthreehourstryingtoputsomethingtogether.Nowonderyourmindisn'tverysharpnow.
B:Icameupwithafewdifferentthoughtsontheproposal,butnowI'vecompletelyrunoutofideas.
A:Maybewecanshelvetheproposalforawhilewhileyoubrainstorm.
B:Wecoulddothat,butIhatetoputeverythingonhold.
A:You'reright,it'snogoodtohavethingsupintheairfortoolong.
Dialogue2
A:We'vegottocomeupwithawaytosolvethisproblem!Nooneisgettingalltheirworkdoneduringtheworkday.Weneedtodosomebrainstormingtocomeupwithatime-managementsolutionforouroffice.
B:Well,whatdoyousuggest?It'snotthatweareallwastingalotoftime.Factis,we'reunderstaffed.Peoplejusthavetoomuchtodo.
A:Soyouthinkweshouldhiresomenewpeople?Thatisonepossiblesolution.Whatelsecouldbetheproblem?
B:Maybewedohavesomeproblemswithtime-management.Ifpeoplewerealwaysontimetowork,theymightgetmoredoneinthemorningbeforelunch.
A:That'strue.Also,maybewecouldshortenthelunchbreakfromonehourtofortyfiveminutes.Thatwouldaddalittletimetoeveryone'sday.
B:Fifteenminuteswouldbegood,butIwonderifitwouldmakeabigimpactontheemployees'output.Istillthinkit'saproblemwithtoomuchworkload.
A:Weendeduprightwherewestarted.Maybeitistimetolookforsometempworkerstohelpwithafewprojects.Thatwouldlighteneveryone'sload.
Commuting
Dialogue1
A:Where'sBill?Theambassador[鎚'b鎠d]isalreadyhere.Themeetingissettostartat9am.B:He'slateagain.Trafficisprobablyholdinghimup.Youknow,hecommutesfromthesuburbs.It'snoteasycommutingeveryday.Weshouldcuthimsomeslack.
A:Eventhoughthetraficisbumper-to-bumperoutthere,Idon'tthinkit'sheavytrafficthatmakesBilllate.Hetakesthetrain,remember?
B:Oh,that'sright.Well,thetrainshouldn'tbelate.ThatmeansthereisonlyoneexplanationBillmusthaveoverslept.
A:Well,tobefare,sincehe'scomingallthewayfromLancaster,he'sgottogetupmuchearlierthantherestofus.Hemustgetstartonhiscommuteabout6:30,notellingwhattimeheactuallygetsup.
B:That'sright,becausehe'sgottogettothetrainstationfromhishouse,thentakethebluelineintothecity,thenswitchtrainstotheredline.Inall,thetrip'sgottotakemorethan2hours.
A:Whydoesn'thejustdrivetowork?
B:It'stoodifficulttoparkyourcarinthecity.Also,thetrafficcominginfromthesuburbsisanightmare.
Dialogue2
A:Ican'twaituntilmycarisrepaired.Thecommutingwithpublictransportationiskillingme.
B:Itcan'tbethatbad.
A:Butitis!Takethismorningforexample.Thesubwaywassopackedthismorning,Igottotallysquishedbyaboutahundredbusycommutersonthewaytowork.
B:Atleastthesubwayisbetterthanthebus.It'sfasterforonething.Andusuallylesscrowded.Butthedrawbackisthatthesubwayismoreexpensivethanthebus.Itaddsupovertime,ifyoutakeiteveryday.
A:That'strue.Thebusisevenworse.Justthinkingabouttakingthebuseverydaymakesmetired!Hey,howdoyougettoworkeveryday?
B:Iridemybike.Idon'tlivetoofaraway,soit'sprettyconvenient.it'sonlyaboutatenminutebikeridefrommyhousetotheoffice.
A:I'llbetit'sgoodexercise,too...agoodwaytokeepfit.
B:Yes,notonlyagoodwaytokeepinshape,butagoodwaytorelievestressaswell.Whileyou'restressedoutbyyourcommute,I'mreleasingallthestressofthedaywithmine.
Theworkinglunch
Dialogue1
A:Excuseme,Don?Ihatetobotheryou,butIneedyourhelponsomething.DoyouhavetimetobriefmeontheMartinaccounttoday?
B:Oh,that'sright.Youaresupposedtodeliverabriefonthataccounttomorrow.IknowtherearesomethingsIneedtosharewithyouaboutthat.But,gosh,Idon'tknowThingsarereallybusyformetoday,theonlytimeIcanmanagetosqueezeoutmightbeoverlunchbreak
A:Ihatetomakeyouworkthroughyourlunchbreakwithhowbusyyouare
B:It'sokayI'vealreadyhadseveraldaysinarowworkingthroughlunch
A:HowaboutthisWecanmakeitaworkinglunchthisafternoon,andI'llordersomeChinesefoodfordelivery.It'llbemytreat.
B:Youdon'thavetodothat
A:Iinsist.Ireallyappreciateyoutakingtimetoworkwithmein.Whatisyourfavoritefastfood?I'llcatertoyourtaste.
B:ActuallyIdolikeChineseLet'smakeitadateforChopSueyandtheMartinaccountatabout12:30.Doesthatsoundgood?
A:Great.I'llbringthefood.
Dialogue2
A:Forourlunchmeetingwiththeinvestors,dowehavetomakeareservationattherestaurantordowejustshowup?
B:Usuallyforlunch,wedon'thavetoreserveatable,theyshouldallowwalk-ins.Buttobeonthesafeside,I'llorderatableforhalf-pasttwelve.Willthatsuityourschedule?
A:I'vearrangedtomeetthemattherestaurantattwelve.Canyoumakethereservationalittleearlier?Ifwestartearlier,itwillgiveusmoretimeforalongerlunch.
B:Areyouplanningontreatingtheinvestorstoafull-coursemeal?
A:Yes,we'llstartwithappetizers,followwithasoupandsaladcourse,thenmaindishesofprimeriborcordonbleuchicken,andfinishupwithadeliciousrichdessertofsomesort.
B:That'llbeprettyheavyforamid-daymeal,don'tyouthink?
A:Asalongaswestayawayfromanythingalcoholic,weshouldbeokay.
B:Withyourprimeribandchickenchoices,you'dbetterhopenobody'svegetarian.
A:Wecanmakesomespecialarrangementifweneedto.Afterall,it'sthecompanywhoisfootingthebill.
InternationalBusinessTravel
Dialogue1
A:Ihearyou'rebeingsenttoMadridfortheannualconference.Isthatright?
B:Yes,itwouldbemyfirsttripoverseas.Actually,it'sgoingtobemyfirsttimeleavingthecountry.
A:Areyouserious?Youhaven'tevenbeenanywhereonvacation?
B:No,Ihavenevervacationedanywhereexotic.ButevenifIdon'tgetachancetotravelonmypersonaltime,atleastIcantraveloncompanytime!
A:Well,beingabletogototheconferencesoundslikesuchagreatopportunity.Haveyouappliedattheembassyforavisayet?
B:Yes,itwasn'ttoohardtoget.AllIhadtodowasfilloutthepaperworkandpaytheapplicationfee.
A:YouleavenextTuesday,right?Whattimeisyourflight?
B:Myflightdepartsat7am.Ihaveeverythingexceptformyluggageready.
A:Ifyourflightisleavingsoearly,Icantakeyoutotheairportandseeyouoff.I'llstillbeabletomakeitintotheofficeby9.
B:Thatwouldbegreat!Thanksalot!
Dialogue2
A:HowwerethingsintheTokyobranchwhenyouwerethere?
B:Good!Theyhaveexpandedandaredoingbetterthantheywerelastquarter.It'snicetoseesomeimprovementforachange.
A:Doyouseethetrendcontinuingoverthenextfewmonths?
B:Yes,especiallywithsomanyofourexecutivesgoingbackandforthfromheretoJapan.Theonlyproblemis,theymayhavetroublewhentheygotoopenupbusinesshere.
A:Whywouldyousaythat?
B:Theyaren'ttoofamiliarwithdoingbusinessoutsideofJapan.Therearealotofculturaldifferencestoaccountfor.
A:I'llsay!Sometimestheyjustdothingsreallydifferently.ButonethingIcansay,theyarereallyhospitable.
B:HaveyoueverbeentoJapan?
A:Sure!Ijustgotbackyesterday.I'mstillsufferingfromjetlag.
DressingforBusiness
Dialoguel
DidyouseethewaythatBriancametoworkyesterday?EversincehecamebackfromthatconferenceinSiliconValley,he'sbeencomingtoworkdressedinjeansandsweatshirts.It'slikehe'sdecidedtomakehimselfathomeinhisoffice.Idon'tknowhowlongit'lltakebeforethemanagementtalkstohimaboutit.
Hewasreallyinfluencedbythewaytheydothingsonthewestcoast.IguesstheworkingatmosphereisalotmorerelaxedandcasualinCalifornia.Itcomesfromtheinformationtechnologyindustry..thereisn'tsuchalargedivisionbetweenhomeandoffice,sopeoplewanttoworkintheclothestheyfeelmorerelaxedin.
Maybeso,butitseemskindofstrange,whichtherestofusinwhiteshirts,darksuites,andties.
It'snotasbadasthat...Weareallowedtowearmorecasualjacketsandtrousers.Besides,didn'tyouhearwhatBrianfoundonhisdeskthismorning?
What'sthat?
Managementdecidedtogivehimfourbrandnewwhiteshirts.That'stheirwayoftellinghimthathisnewstyleofdressingdownisnotquiteacceptable.
Dialogue2
Evenifourcompanydidn'thaveadresscode,Istillthinkpeoplewouldwearformalclothingtowork.
Iwouldn'tbesosure...Peoplewanttowearwhattheyfeelmostcofortalbein.
Maybethat'stureforsomepositions,butIthinkthemarketingandsalesstaffwoulddefinitelynotagree.Theydressforsuccess?Youcan'tgooutonasalescalifyouaredressedinjeans.It'sjustnotrespectfultoyouclient.
Ithinkwhatyouwearissooverrated.Iwouldratherhaveadown-to-earth,honestandsolidsalespersonthanapainted,patentleaather,designersuitesalesman.
It'snotassimpleasthat.Peoplejudgeyoubyyourappearance,whetheryoulikeitornot.Sodressingprofessionalisbeingprefessional.Theimagethatyouportraytoothersissoimportantinbusiness.It'syourimagandhowotherspereciveyouthatmakesthedifferencebetweenlandingorlossingasale.
Maybeyou'reright,butI'lltakemysneakersandjeansanyday!
HotelSituations
Dialogue1
F:Hello,welcometoprisestarhotel.howmayIdoforyou?
M:Hi,yes,Ihaveareservation.Mysecretarycalledandbookedaroomacoupleofweeksago,thereservationshouldbeforadoublebed,nonesmokingroom.
F:Andwhatnameofreservationmadeunder?
M:ItshouldbeunderSteveJhonson
F:Mmm,letmesee,itseemsthereisnoJhonsonlistedaroomfortonight,isthereanyothernamethatyoureservationlistunder?
M:No,hereistheconfirmationnumber,wouldthathelp?Itis898007,Ihadtheroombookedwithvisacoldcard.
F:Ah,yes,hereitis,youhaveastandarddoubleroom,nonsmokingonthe3rdfloor」justneedtoseesomeanditificationandthecreditcardyoubookedtheroomwithifyoudon'tmind.
M:Sure,hereitis.woulditbeposibletocheckoutandpaythebillinthemorning,also,whattimeisbrackserved?
F:Thereisacontinentforbreakfastfrom6:00amto10:00am,isinthelarby.
Alsoyoucanpayyourbillinthemorning,butwerequirea20%departitoffront,butIcanjustkeeparecordofyourcreditonfile.Ok,I'vegotyouonsetupifyoucouldjustsignhere,andinashowhere,hereisyourroomkey,anythingelseIcandoforyou?
M:Yes,couldyoucallmeataxiplease?
Dialogue2
M:Excuseme,canyouhelpme?I'dliketochangemyroomifpossible」couldn'tsleepatalllastnight,thepepoleintheroomnextmineweremakingalotofnoise,alsoifallthepossible,I'dliketheroomdoesn'tlookatthestreet,betweenthenoisyneighborandhighawayoutside,Ididn'tsleepbutwake.
F:Iamsosorrytohearthatsir,letmecheckandseewhatisavailable,whatroom,whatroomareyouinnow?
M:I'monthe6thfloor,room698,I'vhavemanyproblemswiththatroom,justthismorning,Icalledsomeoneupto5thtoassurethebathroom,itdidn'twork,anditstilldoesn'twork.
F:Oh,dear,well,itlookslikelywehaveafewroomforavailable,canIputyouintoaroomon17thfloor?ithasabackholeanditdoesn'tfacethehighway.
M:Ok,thatwouldbeverynice!WhatdoIneedtodofortransfer?
F:Letmecheckyououtofyouroldroom,youhavetosignhere,andacknowledgethesechangesandalsothechargesforyourpreviousroom.
ThenIcanholdyouuptoroom1780.
M:Mmm,Idon'tthinkthechargesareright,canyouexplainthemplease?
NegotiatingtheSubway
Dialogue1
A:It'smyfirstvisittoPrague,I'llbehereforthreedaysforaconference,thenIhaveadayonmyowntodosomesightseeingbeforeIheadbackhome.WhatdoyousuggestIseewhenI'mhere?B:Therearemanyinterestingplacesyoushouldbesuretosee.Oneproblemistransportation,however.Becausethecityisveryold,theroadsarenarrowandcongested.Ifyouonlyhavethreeorfourdaystovisit,youdon'twanttospendthemwaitingintrafficinacab.Isuggestyoutakethesubway.
A:Thesubway?Butisthereasubwaystationnexttomyhotel?Ihavetogobetweentheconferencecenterandthehotelseveraltimesaday
B:Noworries,there'sasubwaystationattheconferencecenteritself,andashuttlefromyourhoteltotheconferencecenterthattakesonly5minutes.Whenyoudoyourpersonalsightseeing,youcanfirsttaketheshuttletotheconferencecenter,thenhoponthemetro.
A:Isitexpensivetorideontheunderground?
B:Youcangetadailypassthatwillallowyoutotravelunlimitedforthewholedayforabout6dollars.Otherwise,youcanpaybytrip,whichisabout50centsto2dollarseachtrip,dependingonhowfaryougo.
A:Isiteasytogetlost?
B:No,noit'sveryhardtogetlost.Therearetwolines,onethatgoesinacircle,theotherthatisstraight.Ifyougetlost,therearealwayssubwayattendantsthatcanhelpyoufindyourway.Dialogue2
A:Excuseme,canyouhelpmefigureouthowtogettotheWudaokousubwaystationfromhere?B:Surefirstyou'regoingtohavetobuyatickettorideonthesubway.TheWudaokoustationisonthelightrail,soyou'llhavetotransfer.Besureyoubuyacombinationticketfortheregularsubwayandthelightrail.Itshouldcostyou5yuan.
A:AnafterIbuytheticket,whereshouldIgo?
B:Youcantaketheredlinetrainfromhere,butyou'llhavetotransfertothebluelineatFuxingmentransferstation.Afteryoutransfer,takethebluelinethatisheadingnorthtowardsFuchengmen.
A:soItransferfromredtoblue,thenhowlongdoIridetheblue?
B:You'lltakethebluelineuntilyoureachXizhimen.That'sabigstation,sotherewilllikelybealotofpeoplegettingoffatthatstop.Youcantransfertothelightrailthere,you'llhavetoexitthesubwayandpresenttheunusedportionofyourcombinationtickettotheticketmaster,they'llgiveyouanewtickettouseonthelightrailsystem.
A:Itsoundssocomplicated!
B:No,notthereally,don'tworryaboutit,likeIsaidthere'llbealotofpeopletheredoingthesamethingthatyouaredoing,sojustfollowthecrowd,There'sonlyonedirectiontog
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