應用文寫作投訴信講義-高考英語作文復習專項

應用文寫作——投訴信一、開頭表明自己的寫作意圖，投訴、抱怨，要注意語言禮貌1.IamLiHua,a(regular)customerofAmazon/yourstore,I'mwritingtoyoutoplainabout...2.I'mwritingtoexpressmydissatisfaction/disappointment3.I'mwritingloinformyouofaproblemIamhavingwith4.Iwishtodrawyouattentiontotheproblem/faultthat5.Iwouldliketoexpressmydissatisfactionwiththe…boughton…(website)whichisofpoorquality.表達不滿之情1.Iwassurprised/disappointed/annoyedtofind…Muchtomydisappointment…2.Actuallywhatannoyedmemostwasthat…3.Whatbothers/annoysmostis...Tomakemattersworse,.../Worsestill,...4.Itwasnotuntilyesterdaythat1receivedthebooks/order.NotuntilyesterdaydidIreceivethebooks.5.Iamveryannoyedabouttheunsatisfyingserviceofferedbyyourstaff.Paragraph2:指出商品/服務的問題（投訴內容），并提出自己希望的解決方案二、投訴內容1.Whenthebagreachedme,Iwasdisappointedtofindthatthereweresomespotsonthebag.Whichcouldnotbewipedoff.（物品）WhenIcheckedthepackage,...2.WhenIreportedittoyourworker,hewasrudetome,totallyignoringmyrequest.3.WhenIcheckedwithyourworker,hetreatedmerudely,sayingthatitwasallmyfault.（服務）4.AftermyfamilycheckedinonAugust5th,wewereannoyedtofindtherewasnoaccesstotheInternetandnohotwateravailableafter10p.m.Worsestill,theroomattendantwasrudewhenwereportedtheseproblemstohim.Wedidn'thaveaccesstotheInternetThehoteldidn'tprovideaccesstotheInternet.三、提出要求/訴求1.Ihopeyouwilltakemyplaintsseriouslyandresolvethismatterquickly/haveitsettledassoonaspossible.2.Iamwaitingforareasonableexplanationand(expecting)anearlyreply.3.ThisistheworstexperienceIhaveeverhad,andIwouldliketohavemymoneybackandanapologyfromyourworker.Idemand/request/claimafullrefund.Idemand/requestthatyougivemeafullrefund.Idemand/requestthatIbegivenafullrefund.Idemandanapologyfromyourworkersandmymoneyback.4.Iwillreturnthenovelsandclaimafullrefund.Attachedismyproofofthepurchase.5.1stronglydemandeithertheschoolbagbeexchangedoryougivemeafullrefund6.Fortheabovereasons,Istronglydemandeitheryoudeliveranewonetomeorreturnmymoney.四、結尾?Thanksforyourconsideration.?I'dappreciateitifyoucouldsettletheproblemsoon.?I'dbegratefulifyouprovideasatisfyingsolution.?Ibelieveyouwilltakemyplaintseriously.?I’dappreciateitifmydemandismet.?Hopefully,youwouldlookintothematterandmakesomeappropriateimprovements.寫作模板：Dearsirormadam, IamLiHua,____________.Iamwritingtoconcernovertheworryingeffected/resultcausedby________,expectingtomandyourattentionandassistance/support. __________(when),Ibought__________at/on___________to________________(使用目的).However,Icouldn’thelpnoticingsomeproblemswithitwhenIstartedtouseit.Afterfurtherinspection,Idisappointedlyfoundsomeotherproblemsarouse,whichmeansitwasofpoorquality.WhatannoyedmemostisthattheattendantondutyrefusedmyrequestsrudelywhenIaskforareplacement.Mypurposeofwritingthisletteristoappealtothoseintheserviceindustrytoenhancetheirservicequalityandreturnmymoney. Lookingforwardtoyourearlyreply.Yourssincerely,LiHua【例文1】假定你是李華，上周你在網上購買了一本英語字典，收到后發(fā)現(xiàn)一些問題。請你寫一封投訴信。包括內容：寫信目的:1.存在問題：印刷差、封面破損,缺頁現(xiàn)象價格不夠公道；2.提出解決方法。DearSirorMadam,MynameisLiHua.IamwritingtoplainaboutacopyofanEnglishdictionaryIpurchasedonlinelastweek.Whenthedictionaryreachedme.Iwassurprisedtofinditpoorlyprinted,withitscoverdamaged.Actuallywhatannoyedmemostwasthatitscontentwasnotpleteatall,evenwithseveralpagesmissing.Inaddition,thepriceisunreasonable.Fortheabovereasons,Istronglydemandeitheryoudeliveranewonetomeorreturnmymoney.Lookingforwardtoyourearlyreply.Yourssincerely,LiHua【例文2】假如你是李華，上周你在海外購物網站Amazon上購買了一個書包，但是寄到后發(fā)現(xiàn)存在質量問題，請你給該網站負責人Smith先生寫一封信，內容包括：1.反應質量問題；2.你的訴求。DearSmith,I'mLiHua,aconsistentcustomerofAmazon.IamwritingtoplainabouttheschoolbagIpurchasedlastweek.WhenIreceivingtheschoolbag,Iwasdisappointedtofindthecolorwasquitedifferentfromwhatwasshownintheadvertisement.Whatalsoannoyedmewasthattherewereseveralblackspotsonthebag,whichcouldn'tbewipedaway.Forthereasonsabove,IstronglydemandeithertheschoolbagbeexchangedorIbepensatedwithafullrefund.Lookingforwardtoyourprompt(及時的)/earlyreply.Yourssincerely,LiHua【例文3】假定你是李華，兩周前你在國外某網站購買的商品有問題,請你該網站負責人寫一封郵件，要求退貨退款，內容包括：1.商品信息；2.退款原因。Dearsir/madam,Iamwritingtoplainabouttheproductboughtfromyouronlinestore.Twoweeksago,Iorderedthe"Isurvived”series,atotalof20novelsandpaidatotalamountof$40.WhenIopened/checkedthepackage,Ifoundsomepagesofthebooksweremissing.Worsestill,colorsofthepicturesfadedinside.Thus.Iwillreturnthenovelsandclaimafullrefund.Attachedismyproofofthepurchase.Idohopeyouwillgiveitdueattention.Lookingforwardtoyourearliestreply.Yourssincerely,LiHuaDearsir/madam,I'mLiHua,oneofyourcustomers.Tmwritingtoplainabouttheproductboughtfromyouronlinestore.Twoweeksago,Iplacedanorderfor5Englishnovelswithyourstore.However,whenthepackagearrived(WhenIcheckedthepackage),Iwassurprisedtofindonlyfourcopiesinit.Worsestill,thebookswerepoorlyprintedwithsomepagesmissing.Thus,Istronglydemandyoureturnallmymoneywithyourbooksback.Idohopeyouwilltakethematterseriously.Lookingforwardtoyourearliestreply.Yourssincerely,LiHua意見反映1：（2023全國課標I卷）假如你是李華，外教Ryan準備將學生隨機分為兩人一組，讓他們課后練習口語，你覺得這種分組方式有問題，請寫一封郵件給外教，內容包括：1.說明問題；2.提出建議。HonorableRyan,I'mLiHua,anexchangestudentfromChinastudyinginGeorgeHighSchool.IhavenoticedtherearenostreetlightsalongthesmalllanesinthenearbyCivicCenterPark.Duetotheunavailabilityofstreetlights,severalminoraccidentssuchasfallingoveranobjecthavehappenedinthepark.Thisparkisverypopularwiththeresidentsandabrighterlitparkwillencouragemoretouseitoptimally.MayIsuggestthatthecitycouncillookintoinstallinglightsalongthesmalllanestoallowbettervisibilityinthepark?Thankyouforconsideringmysuggestion.Yourssincerely,LiHua意見反映2：假如你