GB/T 44193-2024全國(guó)一體化政務(wù)服務(wù)平臺(tái)一網(wǎng)通辦基本要求

ICS

35.240.99

CCS

L67

中華人民共和國(guó)國(guó)家標(biāo)準(zhǔn)

GB/T44193—2024

全國(guó)一體化政務(wù)服務(wù)平臺(tái)一網(wǎng)通辦

基本要求

Generalrequirementforgovernmentonline-offlineofnationalintegrated

governmentserviceplatform

2024-06-29發(fā)布2024-10-01實(shí)施

國(guó)家市場(chǎng)監(jiān)督管理總局發(fā)布

國(guó)家標(biāo)準(zhǔn)化管理委員會(huì)

GB/T44193—2024

目次

前言

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1

范圍

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2

規(guī)范性引用文件

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3

術(shù)語(yǔ)和定義

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4

框架

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2

5

事項(xiàng)管理

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3

5.1

政務(wù)服務(wù)事項(xiàng)

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5.2

便民服務(wù)

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5.3

增值服務(wù)

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5.4

辦事指南

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6

服務(wù)優(yōu)化

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6.1

基本要求

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6.2

集成服務(wù)

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6.3

跨域通辦

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4

6.4

創(chuàng)新服務(wù)方式

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7

服務(wù)渠道

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7.1

線(xiàn)上渠道

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7.2

線(xiàn)上線(xiàn)下融合渠道

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8

服務(wù)流程

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5

8.1

統(tǒng)一預(yù)約

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8.2

統(tǒng)一受理

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8.3

業(yè)務(wù)辦理

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8.4

統(tǒng)一反饋

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8.5

統(tǒng)一“好差評(píng)”

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8.6

統(tǒng)一政務(wù)服務(wù)總客服

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9

公共支撐

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9.1

統(tǒng)一基礎(chǔ)設(shè)施

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9.2

統(tǒng)一數(shù)據(jù)支撐

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9.3

統(tǒng)一身份認(rèn)證

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9.4

統(tǒng)一電子印章

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9.5

統(tǒng)一電子證照

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9.6

統(tǒng)一電子檔案

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9.7

智能服務(wù)

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9.8

統(tǒng)一政務(wù)服務(wù)碼

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Ⅰ

GB/T44193—2024

10

安全保障

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11

評(píng)估評(píng)測(cè)

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參考文獻(xiàn)

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GB/T44193—2024

前言

本文件按照GB/T1.1—2020《標(biāo)準(zhǔn)化工作導(dǎo)則第1部分：標(biāo)準(zhǔn)化文件的結(jié)構(gòu)和起草規(guī)則》的規(guī)

定起草。

請(qǐng)注意本文件的某些內(nèi)容可能涉及專(zhuān)利。本文件的發(fā)布機(jī)構(gòu)不承擔(dān)識(shí)別專(zhuān)利的責(zé)任。

本文件由全國(guó)行政管理和服務(wù)標(biāo)準(zhǔn)化技術(shù)委員會(huì)（SAC/TC594）提出并歸口。

本文件起草單位：中國(guó)標(biāo)準(zhǔn)化研究院、中國(guó)測(cè)繪科學(xué)研究院、中國(guó)信息通信研究院、山東省大數(shù)據(jù)

中心、上海市人民政府辦公廳、江蘇省政務(wù)服務(wù)管理辦公室、海南大學(xué)、天津師范大學(xué)、天津市人民政

府政務(wù)服務(wù)辦公室、中央黨校（國(guó)家行政學(xué)院）電子政務(wù)研究中心、廈門(mén)市行政審批管理局、廈門(mén)市標(biāo)

準(zhǔn)化研究院、湖北省標(biāo)準(zhǔn)化與質(zhì)量研究院、華南師范大學(xué)、山東省計(jì)算中心（國(guó)家超級(jí)計(jì)算濟(jì)南中

心）、騰訊云計(jì)算（北京）有限公司、上海通辦信息服務(wù)有限公司、一窗（北京）互聯(lián)網(wǎng)科技研究院、

中移信息系統(tǒng)集成有限公司。

本文件主要起草人：許瀟文、馮蕾、趙陽(yáng)陽(yáng)、楊正軍、張宇祥、楊立娟、黃霄椿、張福浩、羅寧、

宋林霖、鄧希妍、劉星恒、王亞?wèn)|、逄錦山、張媛、宋國(guó)訓(xùn)、鄭艷君、杜白、陳志超、呂卓、楊鋼、

魏華、洪麗君、王平、陳玉輝、紀(jì)榮造、蔡躍華、肖聰聰、陳婉瑩、馬顏昕、董婷、高超、郭大勇、

周向明、胡紹武、俞長(zhǎng)麗、王昀、于慶軍。

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GB/T44193—2024

全國(guó)一體化政務(wù)服務(wù)平臺(tái)一網(wǎng)通辦

基本要求

1范圍

本文件規(guī)定了全國(guó)一體化政務(wù)服務(wù)平臺(tái)一網(wǎng)通辦的框架、事項(xiàng)管理、服務(wù)優(yōu)化、服務(wù)渠道、服務(wù)流

程、公共支撐、安全保障、評(píng)估評(píng)測(cè)要求。

本文件適用于各地區(qū)、各部門(mén)開(kāi)展政務(wù)服務(wù)一網(wǎng)通辦工作。

2規(guī)范性引用文件

下列文件中的內(nèi)容通過(guò)文中的規(guī)范性引用而構(gòu)成本文件必不可少的條款。其中，注日期的引用文

件，僅該日期對(duì)應(yīng)的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用

于本文件。

GB/T22239—2019信息安全技術(shù)網(wǎng)絡(luò)安全等級(jí)保護(hù)基本要求

GB/T32169.1—2015政務(wù)服務(wù)中心運(yùn)行規(guī)范第1部分：基本要求

GB/T32169.2—2015政務(wù)服務(wù)中心運(yùn)行規(guī)范第2部分：進(jìn)駐要求

GB/T33190—2016電子文件存儲(chǔ)與交換格式版式文檔

GB/T36112