標(biāo)準(zhǔn)解讀
《GB/T 44193-2024 全國(guó)一體化政務(wù)服務(wù)平臺(tái)一網(wǎng)通辦基本要求》是針對(duì)全國(guó)范圍內(nèi)推進(jìn)政務(wù)服務(wù)“一網(wǎng)通辦”建設(shè)所制定的標(biāo)準(zhǔn)。該標(biāo)準(zhǔn)旨在規(guī)范和指導(dǎo)各地政府及相關(guān)部門在構(gòu)建一體化政務(wù)服務(wù)平臺(tái)時(shí)應(yīng)遵循的基本原則和技術(shù)要求,以促進(jìn)政務(wù)服務(wù)的標(biāo)準(zhǔn)化、便捷化與高效化。
首先,標(biāo)準(zhǔn)明確了“一網(wǎng)通辦”的定義,即通過一個(gè)統(tǒng)一入口提供多種政務(wù)服務(wù),實(shí)現(xiàn)群眾和企業(yè)辦事無需多次登錄不同系統(tǒng)或平臺(tái)的目標(biāo)。這不僅涵蓋了在線服務(wù),還包括線下窗口服務(wù)的整合與優(yōu)化,確保線上線下服務(wù)的一致性和連貫性。
其次,對(duì)于平臺(tái)建設(shè),《GB/T 44193-2024》提出了具體的技術(shù)架構(gòu)要求,包括但不限于數(shù)據(jù)共享交換體系、安全防護(hù)措施以及用戶認(rèn)證機(jī)制等關(guān)鍵環(huán)節(jié)的設(shè)計(jì)指南。這些技術(shù)層面的規(guī)定旨在保障信息的安全傳輸和個(gè)人隱私的有效保護(hù),同時(shí)提高系統(tǒng)的穩(wěn)定性和可靠性。
此外,標(biāo)準(zhǔn)還強(qiáng)調(diào)了用戶體驗(yàn)的重要性,指出需從界面友好度、操作簡(jiǎn)便性等多個(gè)維度出發(fā),不斷改進(jìn)和完善服務(wù)流程,讓公眾能夠更加輕松地獲取所需的信息和服務(wù)。為此,規(guī)定了諸如響應(yīng)時(shí)間、頁面加載速度等性能指標(biāo),并鼓勵(lì)采用人工智能、大數(shù)據(jù)分析等先進(jìn)技術(shù)提升服務(wù)質(zhì)量。
如需獲取更多詳盡信息,請(qǐng)直接參考下方經(jīng)官方授權(quán)發(fā)布的權(quán)威標(biāo)準(zhǔn)文檔。
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GB/T 44193-2024全國(guó)一體化政務(wù)服務(wù)平臺(tái)一網(wǎng)通辦基本要求-免費(fèi)下載試讀頁文檔簡(jiǎn)介
ICS
35.240.99
CCS
L67
中華人民共和國(guó)國(guó)家標(biāo)準(zhǔn)
GB/T44193—2024
全國(guó)一體化政務(wù)服務(wù)平臺(tái)一網(wǎng)通辦
基本要求
Generalrequirementforgovernmentonline-offlineofnationalintegrated
governmentserviceplatform
2024-06-29發(fā)布2024-10-01實(shí)施
國(guó)家市場(chǎng)監(jiān)督管理總局發(fā)布
國(guó)家標(biāo)準(zhǔn)化管理委員會(huì)
GB/T44193—2024
目次
前言
·····································································································
Ⅲ
1
范圍
··································································································
1
2
規(guī)范性引用文件
······················································································
1
3
術(shù)語和定義
···························································································
1
4
框架
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2
5
事項(xiàng)管理
······························································································
3
5.1
政務(wù)服務(wù)事項(xiàng)
····················································································
3
5.2
便民服務(wù)
·························································································
3
5.3
增值服務(wù)
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4
5.4
辦事指南
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4
6
服務(wù)優(yōu)化
······························································································
4
6.1
基本要求
·························································································
4
6.2
集成服務(wù)
·························································································
4
6.3
跨域通辦
·························································································
4
6.4
創(chuàng)新服務(wù)方式
····················································································
4
7
服務(wù)渠道
······························································································
5
7.1
線上渠道
·························································································
5
7.2
線上線下融合渠道
···············································································
5
8
服務(wù)流程
······························································································
5
8.1
統(tǒng)一預(yù)約
·························································································
5
8.2
統(tǒng)一受理
·························································································
6
8.3
業(yè)務(wù)辦理
·························································································
6
8.4
統(tǒng)一反饋
·························································································
6
8.5
統(tǒng)一“好差評(píng)”
·················································································
6
8.6
統(tǒng)一政務(wù)服務(wù)總客服
·············································································
6
9
公共支撐
······························································································
6
9.1
統(tǒng)一基礎(chǔ)設(shè)施
····················································································
6
9.2
統(tǒng)一數(shù)據(jù)支撐
····················································································
6
9.3
統(tǒng)一身份認(rèn)證
····················································································
7
9.4
統(tǒng)一電子印章
····················································································
7
9.5
統(tǒng)一電子證照
····················································································
7
9.6
統(tǒng)一電子檔案
····················································································
7
9.7
智能服務(wù)
·························································································
7
9.8
統(tǒng)一政務(wù)服務(wù)碼
·················································································
7
Ⅰ
GB/T44193—2024
10
安全保障
····························································································
7
11
評(píng)估評(píng)測(cè)
····························································································
8
參考文獻(xiàn)
··································································································
9
Ⅱ
GB/T44193—2024
前言
本文件按照GB/T1.1—2020《標(biāo)準(zhǔn)化工作導(dǎo)則第1部分:標(biāo)準(zhǔn)化文件的結(jié)構(gòu)和起草規(guī)則》的規(guī)
定起草。
請(qǐng)注意本文件的某些內(nèi)容可能涉及專利。本文件的發(fā)布機(jī)構(gòu)不承擔(dān)識(shí)別專利的責(zé)任。
本文件由全國(guó)行政管理和服務(wù)標(biāo)準(zhǔn)化技術(shù)委員會(huì)(SAC/TC594)提出并歸口。
本文件起草單位:中國(guó)標(biāo)準(zhǔn)化研究院、中國(guó)測(cè)繪科學(xué)研究院、中國(guó)信息通信研究院、山東省大數(shù)據(jù)
中心、上海市人民政府辦公廳、江蘇省政務(wù)服務(wù)管理辦公室、海南大學(xué)、天津師范大學(xué)、天津市人民政
府政務(wù)服務(wù)辦公室、中央黨校(國(guó)家行政學(xué)院)電子政務(wù)研究中心、廈門市行政審批管理局、廈門市標(biāo)
準(zhǔn)化研究院、湖北省標(biāo)準(zhǔn)化與質(zhì)量研究院、華南師范大學(xué)、山東省計(jì)算中心(國(guó)家超級(jí)計(jì)算濟(jì)南中
心)、騰訊云計(jì)算(北京)有限公司、上海通辦信息服務(wù)有限公司、一窗(北京)互聯(lián)網(wǎng)科技研究院、
中移信息系統(tǒng)集成有限公司。
本文件主要起草人:許瀟文、馮蕾、趙陽陽、楊正軍、張宇祥、楊立娟、黃霄椿、張福浩、羅寧、
宋林霖、鄧希妍、劉星恒、王亞東、逄錦山、張媛、宋國(guó)訓(xùn)、鄭艷君、杜白、陳志超、呂卓、楊鋼、
魏華、洪麗君、王平、陳玉輝、紀(jì)榮造、蔡躍華、肖聰聰、陳婉瑩、馬顏昕、董婷、高超、郭大勇、
周向明、胡紹武、俞長(zhǎng)麗、王昀、于慶軍。
Ⅲ
GB/T44193—2024
全國(guó)一體化政務(wù)服務(wù)平臺(tái)一網(wǎng)通辦
基本要求
1范圍
本文件規(guī)定了全國(guó)一體化政務(wù)服務(wù)平臺(tái)一網(wǎng)通辦的框架、事項(xiàng)管理、服務(wù)優(yōu)化、服務(wù)渠道、服務(wù)流
程、公共支撐、安全保障、評(píng)估評(píng)測(cè)要求。
本文件適用于各地區(qū)、各部門開展政務(wù)服務(wù)一網(wǎng)通辦工作。
2規(guī)范性引用文件
下列文件中的內(nèi)容通過文中的規(guī)范性引用而構(gòu)成本文件必不可少的條款。其中,注日期的引用文
件,僅該日期對(duì)應(yīng)的版本適用于本文件;不注日期的引用文件,其最新版本(包括所有的修改單)適用
于本文件。
GB/T22239—2019信息安全技術(shù)網(wǎng)絡(luò)安全等級(jí)保護(hù)基本要求
GB/T32169.1—2015政務(wù)服務(wù)中心運(yùn)行規(guī)范第1部分:基本要求
GB/T32169.2—2015政務(wù)服務(wù)中心運(yùn)行規(guī)范第2部分:進(jìn)駐要求
GB/T33190—2016電子文件存儲(chǔ)與交換格式版式文檔
GB/T36112
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