《跨境電商客戶關(guān)系管理》課件-售中客服業(yè)務(wù)范圍 學(xué)習(xí)處理商品問題咨詢回復(fù)

學(xué)習(xí)處理商品問題咨詢回復(fù)跨境電商客戶關(guān)系管理情景描述任務(wù)導(dǎo)入知識(shí)點(diǎn)講解總結(jié)任務(wù)操作目錄李曉在企業(yè)郵箱收到一封郵件。情景描述郵件的主要內(nèi)容是客戶對(duì)的咨詢。學(xué)習(xí)售前跨境客服的技巧。小組討論：跨境客服是和顧客直接接觸的崗位，跨境客服需要掌握哪些產(chǎn)品相關(guān)問題的回復(fù)技巧呢？任務(wù)導(dǎo)入任務(wù)操作跨境客服應(yīng)該掌握以下產(chǎn)品回復(fù)問題：一、客戶詢問產(chǎn)品詳細(xì)情況的回復(fù)二、客服針對(duì)產(chǎn)品缺貨問題的回復(fù)三、客服針對(duì)產(chǎn)品有現(xiàn)貨情況的回復(fù)四、客服針對(duì)產(chǎn)品不提供樣品問題的回復(fù)客戶詢問產(chǎn)品詳細(xì)情況的回復(fù)知識(shí)點(diǎn)講解知識(shí)點(diǎn)講解Hi

friend,AsChristmasisdrawingnear,andChristmasgifthasalargepotentialmarketinEuropeancountries.Sinceitshighprofitmarginoftheseproducts,manybuyersboughtthemforretail.Followinginformationisgiftlink,pleaseclicktoseedetails.https:///item/32792901606.html?spm=Ifyouwanttobuymorethan10pieces,wewillallowyouawholesale

price.Best

wishes,XXX客服針對(duì)產(chǎn)品缺貨問題的回復(fù)知識(shí)點(diǎn)講解知識(shí)點(diǎn)講解Dear

friend,Wearesorrytoinformyouthatthisitemisoutofstockatthemoment.Wewillcontactthefactorywhenitwillbeavailable.Meanwhile,wewouldliketorecommendtoyouotheritemssimilarwiththeoneyoulike.Wehopeyouaresatisfiedwiththemaswell.Youcanclickonthefollowinglinktoseethem.https:///item/32792901606.html?spm=Weappreciateyourearlyreply.Yours

sincerely,XXX客服針對(duì)產(chǎn)品有現(xiàn)貨情況的回復(fù)知識(shí)點(diǎn)講解知識(shí)點(diǎn)講解Dear

friend,Yes,itisavailableforusnow.Ifyouwouldlikeorder,wecanarrangetheshipmentin48hoursforyou.Lookingforwardtoyour

reply.Bestwishes,XXX客服針對(duì)產(chǎn)品不提供樣品問題的回復(fù)知識(shí)點(diǎn)講解知識(shí)點(diǎn)講解Dear

friend,Thanksforyour

inquiry.Weareveryinterestedinyourproject,butwearesorrythatthefreesampleisnot

available.Ifyoucanplacethebulkorderbythen,wecanrefundyouthesamplecostfor

you.Ifyouhaveanyfurther