2024財(cái)年摩洛哥國家意見調(diào)查報(bào)告（英）-40正式版

FY2024MoroccoCountryOpinionSurveyReportECRBusinessIntelligenceTeam|November2024AcknowledgementsMoroccoCountryOpinionSurveyispartoftheCountyOpinionSurveyProgramseriesoftheWorldBankGroup.ThisreportwaspreparedbytheBusinessIntelligence(BI)team,ledbyJoséDeBuerba(SeniorExternalAffairsOfficer)andSvetlanaMarkova(SeniorExternalAffairsOfficer).YuliaDanilina,JessicaCameron,NanLin,andSofyaGubaydullinaoversawthedesign,reporting,andanalysisofthesurveyresults.NoreenWambuiandIrinaPopovaprovideddatasupport.BIacknowledgesthesignificantcontributionfromtheMoroccocountryteamandindependentfieldagency,Averty.Inparticular,BIisgratefulforthesupportfromEstelleAllano(SeniorExternalAffairsOfficer)whocoordinatedthesurvey-relatedactivitiesfromRabat,Morocco.ObjectivesThissurveywasdesignedtoassisttheWorldBankGroup(WBG)inbetterunderstandinghowstakeholdersinMoroccoperceivetheWBG.Thesurveyexploredthefollowingquestions:1.OverallContext:HowfamiliararestakeholderswiththeWBG?HowmuchdotheytrusttheWBG?2.KeyIndicators:WhatopiniondokeystakeholdershaveoftheWBGregardingitseffectiveness,relevance,alignmentwithMorocco’sdevelopmentpriorities,andotherkeyindicators?Areopinionsimprovingordeclining?3.DevelopmentPriorities:Whatareasofdevelopmentareperceivedtobethemostimportant?Havetheprioritieschangedoverthepastfouryears?HoweffectiveistheWBGperceivedtobeintheseareas?4.EngagementontheGround:HowistheWBGperceivedasadevelopmentpartnerinMorocco?Areopinionsimprovingordeclining?5.FinancialInstrumentsandKnowledgeWork:WhatdokeystakeholdersvaluethemostregardingWBG’sworkinMorocco?WhatopiniondokeystakeholdershaveofWBGfinancialinstrumentsandknowledgeproducts?Areopinionsimprovingordeclining?Whatarestakeholders’suggestionsforimprovingWBG’seffectiveness?6.CommunicationandOutreach:Whatarethepreferredcommunicationchannels?Aretheredifferencesamongstakeholdergroupsintermsofpreferredchannels?7.MessageRecall:WhatkeytopicsdostakeholdersrecallwhentheWBGcommunicates?IstherearelationshipbetweenmessagerecallandviewsoftheWBG’swork?46OverallContext“Alignwiththeorientationsofthegovernment'sstrategicplantostrengthentheeffectivenessofsustainabledevelopmentlevers,socialandcapacitybuildingofhumancapital.Establishconcretereturnsandtangibleactionsbystrengtheningtheco-responsibilityoftheprivateandpublicsectors,andencouragenationalinitiativeintheareasofinclusion(accesstoemploymentopportunities,etc.),whichshouldnotbetheexclusivemonopolyofNGOsandinternationalcooperation.”(CivilSocietyRespondent)Quropinion,whatarethemostimportantinitiativesoractionstheWBGcouldimplementtoincreaseitseffectivenessinMorocco?(N=115)ConsistentFamiliaritywiththeWorldBankGroup?

ComparisonofFY19andFY24:Respondentsinthisyear’sCountrySurveyreportedsignificantlyhigherfamiliaritywiththeBankthanthoseintheFY19Survey.Meanfamiliarity:AllRespondents*Media7.4FY24=7.4FY19=6.08.5?

CollaborationwiththeWBG:RespondentswhoindicatedthattheycollaboratewiththeWBGreportedsignificantlyhigherlevelsoffamiliaritywiththeinstitution’swork:GovernmentInstitutionsAcademia8.27.7Meanfamiliarity:CollaboratewithWBG=7.9Donotcollaborate=6.1Bilateral/MultilateralAgency6.9?

Stakeholders:RespondentsfrommediaandgovernmentinstitutionsindicatedthehighestlevelsoffamiliaritywiththeWBG,whereasrespondentsfromcivilsocietyandtheprivatesectorreportedmuchlowerfamiliaritywithitswork.PrivateSectorCivilSociety6.56.412345678910MeanRatingofFamiliarityQHowfamiliarareyouwiththeworkoftheWorldBankGroupinMorocco?Scale:1Notfamiliaratall–10Veryfamiliar*Statisticallydifferentbetweenstakeholdergroups7StakeholdersMostFamiliarwiththeWBGandEU?

Respondentsinthisyear’sCountrySurveywereaskedtoindicatetheirfamiliaritywiththeworkofseveralinternationalWorldBankGroupEuropeanUnion7.47.3organizationsandtheWorldBankGroup.Oftheseorganizations,respondentsinMoroccoindicatedthehighestlevelsoffamiliaritywiththeWorldBankGroup,followedbytheEuropeanUnion(EU)andUnitedNations(UN).RespondentswereleastfamiliarwiththeIslamicDevelopmentBank(IsDB)work.UnitedNations7.1InternationalMonetaryFund6.46.3AfricanDevelopmentBank(AfDB)IslamicDevelopmentBank(IsDB)5.012345678910MeanRatingofFamiliarityQ8HowfamiliarareyouwiththeworkoftheseorganizationsinMorocco?Scale:1Notfamiliaratall–10Veryfamiliar9OverallAttitudestowardtheWorldBankGroup“TheWorldBankGroupisapartnerthatprovidesfinancialandtechnicalsupporttoinstitutionstoimprovetheirgovernancesystemtoachievedevelopmentgoals.Thisperceptionistheresultof18yearsofcollaborationwiththeWorldBank.”(GovernmentInstitutionRespondent)QsesharewhatcomestoyourmindwhenyouthinkabouttheWorldBankGroupinMorocco?Whydoyouhavethisperception?asebespecific)(N=122)KeyPerformanceIndicatorsSignificantlyImprovingInFY24,respondentsgavehigherratingsfortheWBG’seffectivenessinhelpingMoroccoachievedevelopmentresults,positiveinfluenceonshapingdevelopmentpolicy,alignmentwiththeirdevelopmentpriorities,andrelevancetodevelopmentinMoroccothanrespondentsinFY19.7.47.37.37.2EffectivenessinhelpingMoroccoachieveresults^*6.0Positiveinfluenceonshapingdevelopmentpolicy*6.3Alignedwithdevelopmentpriorities*FY24FY195.7Relevantroleindevelopment*HelpsendpovertyinMorocco6.46.112345678910MeanRatingQeffectiveistheWBGinhelpingMoroccoachievedevelopmentresults?Scale:1Noteffectiveatall–10VeryeffectiveWBGhasapositiveinfluenceonshapingthedevelopmentpolicyinMorocco.Scale:1Stronglydisagree–10StronglyagreeWBG’sworkisalignedwithwhatIconsiderthedevelopmentprioritiesforMorocco.Scale:1Stronglydisagree–10StronglyagreeTheWBGcurrentlyplaysarelevantroleindevelopmentinMorocco.Scale:1Stronglydisagree–10StronglyagreeTheWBG’sworkhelpsendpovertyinMorocco.Scale:1Stronglydisagree–10Stronglyagree^ComparedtoameanscoreofthetwoquestionsaskedinFY19:"Overall,pleaserateyourimpressionoftheWBG’seffectivenessinMorocco.Scale:1Noteffectiveatall–10Veryeffective;TowhatextentdoestheWBG’sworkhelptoachievedevelopmentresultsinMorocco?Scale:1Tonodegreeatall–10Toaverysignificantdegree*Significantdifferencebetweenyears10GovernmentInstitutions,Bilateral/MultilateralAgenciesandMediaRespondentsConsistentlyHaveMorePositiveViewsoftheWBG7.77.47.2EffectivenessinhelpingMoroccoachieveresults*6.17.67.67.67.4Positiveinfluenceonshapingdevelopmentpolicy*6.86.47.57.8GovernmentInstitutions7.77.4Comparisonsofratingsforkeyperformanceindicatorsbetweenstakeholdergroupsshowthatrespondentsfromgovernmentinstitutions,bilateralormultilateralagencies,andmediagavethehighestratingsforthesekeyindicatorsoftheWBG’sperformance.Incontrast,respondentsfromtheprivatesectorgavesignificantlylowerratings.Alignedwithdevelopmentpriorities*Bilateral/MultilateralAgency6.96.96.27.8CivilSocietyPrivateSectorAcademiaMedia7.77.57.2Relevantroleindevelopment6.56.76.96.36.86.8HelpsendpovertyinMorocco*5.55.06.012345678910MeanRatingQForquestionwordingandscales,pleaseseethepreviousslide.*Significantdifferencebetweenstakeholdergroups11FamiliarityLeadstoMorePositivePerceptionsComparingratingsofkeyperformanceindicatorsamong7.9EffectivenessinhelpingMoroccoachieveresults*respondentshighlyfamiliarwiththeWBG(ratingsof8-10ona10-pointscale)andthosewithlittlefamiliaritywiththeWBG(ratingsof1-4ona10-pointscale),onecanseethatthemorefamiliarstakeholdersarewiththeWBG,themorepositivetheirperceptionsofitanditsworkare.6.86.17.7Positiveinfluenceonshapingdevelopmentpolicy*6.76.77.77.8Alignedwithdevelopmentpriorities*Relevantroleindevelopment*HelpsendpovertyinMorocco*6.86.8Meaningfulengagementandoutreachcancontinuetoincreasepositiveperceptions.6.95.06.45.65.412345678910MeanRatingHowfamiliarareyouwiththeworkoftheWBGinMorocco?HighFamiliarity(8-10)SomeFamiliarity(5-7)LowFamiliarity(1-4)QeffectiveistheWBGinhelpingMoroccoachievedevelopmentresults?Scale:1Noteffectiveatall–10VeryeffectiveWBGhasapositiveinfluenceonshapingthedevelopmentpolicyinMorocco.Scale:1Stronglydisagree–10StronglyagreeTheWBG’sworkisalignedwithwhatIconsiderthedevelopmentprioritiesforMorocco.Scale:1Stronglydisagree–10StronglyagreeTheWBGcurrentlyplaysarelevantroleindevelopmentinMorocco.Scale:1Stronglydisagree–10StronglyagreeTheWBG’sworkhelpsendpovertyinMorocco.Scale:1Stronglydisagree–10Stronglyagree*Significantdifferencebetweenlevelsoffamiliarity12MoroccoisHigherthanOtherIBRDCountriesSurveyedinFY24andTunisiaonMostKeyPerformanceIndicators7.4EffectivenessinhelpingMoroccoachieveresults6.97.27.37.17.3Positiveinfluenceonshapingdevelopmentpolicy6.5MoroccoFY24TunisiaFY24AlignedwithdevelopmentprioritiesRelevantroleindevelopmentHelpsendpovertyinMorocco6.77.17.2OtherIBRDFY246.76.77.16.16.012345678910MeanRatingQ4IBRDOthercountries:EquatorialGuinea,Vietnam,Georgia,Moldova,Poland,Croatia,Chile,DominicanRepublic,CostaRica,ElSalvador,Paraguay,GCC,Tunisia,Bosniaerzegovina,Brazil,Seychelles,Uruguay,Namibia1315WorldBankGroup’sSupportforDevelopmentAreas“Istronglyrecommendtakingthebottom-upapproachandconsultingnotonlywiththegovernmentbutalsowithknownorganizationsbasedinCasablanca,Rabat.Grassrootsworkishighlyneededandencouraged.”(CivilSocietyRespondent)Quropinion,whatarethemostimportantinitiativesoractionstheWBGcouldimplementtoincreaseitseffectivenessinMorocco?15)DevelopmentAreasforWBGFocusEducationSocialinclusion61%38%38%JobsEducation,socialinclusion,andjobswerethetopprioritiesforrespondentsinFY24,andwheretheywanttheWBGtoprioritizeitsresources.PublicsectorgovernanceYouthdevelopmentClimatechange30%28%27%26%HowdoyouthinktheWorldBankGroupcanbestcontributetothesedevelopmentpriorities?SocialprotectionPrivatesectordevelopmentWater/sanitation23%“Thisinvolvessupportinghumanresources,skillsdevelopment,andestablishingasystemforassessingtheskillsoffacultyandinstitutions.Foragriculture,supportforthedevelopmentofagriculturalvaluechainsandsustainableagriculture.Asforyouthdevelopment,westronglyrecommendsupportfornon-formaleducation,accesstoemployment,and,aboveall,participationinthedevelopmentofthebusinessnetworkattherurallevel.”23%22%SkillsdevelopmentHealth/pandemicpreparednessGenderequity19%18%17%17%17%(CivilSocietyRespondent)Digitalinfrastructuredevelopment“Health:accesstogeneralizedcarewithterritorialequity.Education:stopthelogicofreformofthereformandinvestintheteachingstaff.Agriculture:supportagriculturethatrespondsfirsttothenationalmarket(foodneedsofMoroccans)andifwaterresourcesallowit,authorizeexportagriculture.Waterandsanitation:supportforIWRMandinvestinamajorsanitationprograminruralareas.Environment:SupportMoroccoinapplyingitsownlaws(EDDframeworklaw,lawonstrategicandenvironmentalevaluationofpublicpolicies,EIA).”(Bilateral/MultilateralRespondent)Environment/naturalresourcemanagementDebtmanagementAgriculture/foodsecurityTransportinfrastructureDisasterriskmanagement(DRM)Energy15%11%10%9%Urbandevelopment7%WhichareasshouldtheWBGprioritizetohavethemostimpactondevelopmentresultsinMorocco?(Selectupto5)(PercentageofRespondents,N=185)Q16EffectivenessofWBG’sSectoralSupportTheWBG’sworkinmacroeconomicstability,accesstofinance,andFinance/Institutions/EconomicGrowthtransportreceivedthehighesteffectivenessratings.Ofnote,perceptionsoftheBank’sworkinsocialinclusion,health,transport,andnaturalresourcemanagementnotablyimprovedcomparedtoFY19.7.0MacroeconomicstabilityAccesstofinance6.9HumanDevelopment6.76.7DebtsustainabilityPublicsectorgovernancePrivatesectordevelopmentImprovedcompetitivenessBusinessregulationTrade6.26.3GenderequitySocialprotectionSocialinclusion*Health*6.46.76.36.1FY24FY196.55.56.46.26.06.0FY24FY195.25.16.36.2RegionalintegrationCrimeandviolence6.05.85.75.4Education5.8Jobcreation/employment5.6InfrastructureEnvironmentalSustainability6.9Transport*WatersupplyandsanitationinfrastructureEnergy/extractives5.46.76.86.9Climatechange6.46.76.8FY24FY19Environment/naturalresourcemanagement*6.5FY24FY195.76.36.0Urbandevelopment6.46.06.3AgricultureandfoodsecurityDigitaldevelopment6.31234567891012345678910MeanRatingofEffectivenessMeanRatingofEffectivenessQHoweffectivehastheWBGbeenatachievingdevelopmentresultsineachoftheseareasinMorocco?Scale:1Noteffectiveatall–10Veryeffective(IfyouhaveNOexposureto/experienceinworkinginanyofthesectorslistedbelow,pleaserespond“Don’tknow”)*Significantdifferencebetweenyears1718WorldBankGroup’sEngagementontheGroundinMorocco“AlwayslisteningtotheneedsofMoroccans,remainingintotalharmonyandcoherencewithpublicpolicies,andprovidingongoingsupportthroughresearch,expertise(studies),trainingandfinancing.”(CivilSocietyRespondent)Quropinion,whatarethemostimportantinitiativesoractionstheWBGcouldimplementtoincreaseitseffectivenessinMorocco?15)TheWBGisIncreasinglySeenasaLong-Term,Open,Responsive,andAccessiblePartnerInFY24,respondentscontinuetoviewtheWBGasalong-termpartnerinMorocco.RespondentsalsoperceivedtheWBGassignificantlymoreopen,responsive,accessible,andflexiblethanFY19.8.47.6Beingalong-termpartnertoMorocco*?

Ofnote,respondentsfromtheprivatesectorhadthelowestratingsforaccesstoWBGstaffandexperts,flexibility,andresponsivenesstoMorocco’sneeds.7.5Openness(sharingdataandotherinformation)*6.67.0ResponsivenesstoneedsinMorocco*FY24FY195.55.4Inyouropinion,whatarethemostimportantinitiativesoractionstheWBGcouldimplementtoincreaseitseffectivenessinMorocco?7.0FlexibilitywhencircumstanceschangeinMorocco*“SetrealisticandquantifiableobjectivestohelpdevelopMoroccoandensureincollaborationwithvariousthirdpartiesthattheseobjectivesarefullyachievedinthelongterm,andcommunicatearoundthistogainseriousnessandvisibility.”(AcademiaRespondent)7.0AccesstoWBGstaffandexperts*6.312345678910MeanRatingQTowhatextentistheWBGaneffectivedevelopmentpartnerintermsofthefollowing?Scale:1Tonodegreeatall–10Toaverysignificantdegree^ComparedtothemeanofinstitutionalflexibilityandflexibilitytochangesinthecountrycontextaskedinFY19.*Significantdifferencebetweenyears19TheWBGSeenasEffectivelyCollaboratingwithStakeholdersInFY24,respondentsperceivedtheWBGascollaborating8.0Government*7.3significantlymoreeffectivelywiththegovernment,otherdonorsanddevelopmentpartners,civilsociety,andtheprivatesectorthaninFY19.Otherdonorsanddevelopmentpartners*7.26.26.7Privatesector*LocalgovernmentCivilsociety*5.8Inyouropinion,whatarethemostimportantinitiativesoractionstheWBGcouldimplementtoincreaseitseffectivenessinMorocco?6.5“Strengthenlocalcommunitiestosafeguardtheirlivelihoodsandsupportresearchprojectsincollaborationwithlocalcommunitiesinrelationtowater,foodandenergysecurityandecosystemconservation.CollaboratewithlocalassociationsandstrengthentheircapacityandspecializationbyecosysteminMoroccoandforyoungpeopleandwomeninmarginalandvulnerableareas.Createandsupportyouthcentersinremoteareas.Supportforwomen'sactivitiesandtheirorganizationandtrainingontopicsofthesolidarityeconomy,E-Commerce,etc.Supportforsustainabletourismintegratedbysectorandbyterritory.”FY24FY196.46.46.35.4Academia/researchcenters/thinktanksMediaParliament/legislativebranch6.2(AcademiaRespondent)12345678910MeanRatingQTowhatextentistheWBGaneffectivedevelopmentpartnerinMoroccointermsofcollaboratingwiththefollowinggroups?Scale:1Tonodegreeatall–

10Toaverysignificantdegree*Significantdifferencebetweenyears20StakeholdersWanttheBanktoCollaborateMorewithAcademia,CivilSociety,LocalGovernments,andPrivateSectorRespondentswouldliketheWBGtocollaboratemorewithacademia,civilsociety,localgovernment,andtheprivatesectorinFY24.Academia/researchcenters/thinktanks41%40%?

Respondentsfromcivilsociety(94%)andacademia(46%)weremorelikelytosaythattheBankshouldcollaboratemorewithcivilsociety.Civilsociety(e.g.,NGOs,CBOs)?

Respondentsfromgovernmentinstitutions(55%)andbilateral/multilateralagencies(52%)weremorelikelytosaythattheBankshouldcollaboratemorewithprovincialandmunicipalgovernments.LocalgovernmentPrivatesector37%36%Inyouropinion,whatarethemostimportantinitiativesoractionstheWBGcouldimplementtoincreaseitseffectivenessinMorocco?Otherdonorsanddevelopmentpartners16%“Workmorewiththemediaanduniversities.TheWBGisarelevantsourceintermsofinformationandcontent.Meetingswithuniversitiesandstudentsisawayofincludingyoungpeople..”(MediaRespondent)Parliament/legislativebranch11%“-broadenconsultationwithNGOsoutsidethecapital.-Evaluationsshouldbeputatthebeginningoftheproject,halfwaythrough,andattheend.-facilitatedaccesstoprojectsandevaluationreportsforNGOsandwiththemothertongue..”(CivilSocietyRespondent)QInadditiontoitspartnershipwiththenationalgovernment,whichofthefollowingshouldtheWBGcollaboratewithmoretohavegreaterimpactinMorocco?(Selectupto2)(PercentageofRespondents,N=159)2122FinancialInstrumentsandKnowledgeWork“Deploybottom-updesignedprogramsratherthantop-downHQdesignedproducts/solutions/approaches.”(PrivateSectorRespondent)“Strengthenitscoordinationwithcooperationagenciestohaveagreaterimpact.Focusitsimpactonthreeissuesthatitconsidersfundamental:institutionalityandthefightagainstcorruption,[the]promotionofdecentemployment,and[the]strengtheningofsocialpolicies.Continuepromotingthecollectionofqualitydatathatguidetheactionsandpoliciestobedeveloped.(Bilateral/MultilateralAgencyRespondent)Qouropinion,whatarethemostimportantinitiativesoractionstheWBGcouldimplementtoincreaseitseffectivenessinMorocco?115)FinancialResources,AnalyticalProductsandTechnicalAssistanceConsideredtheBank’sGreatestValuesFinancialresources54%Inyouropinion,whatarethemostimportantinitiativesoractionstheWBGcouldimplementtoincreaseitseffectivenessKnowledgeandanalyticalproductsinMorocco?38%“-workwithotherdonorsandmultilateralfundingagenciestofinanceprojects.-committoprojectsforlonger(beyond7years)-coupletechnicalsupportwithbudgetarysupport-furthersimplifyprocurementprocedures.”Technicalassistanceandimplementationsupport36%(GovernmentInstitutionRespondent)Capacitydevelopmentandtraining“TheWBGneedstobecomemoreinvolvedwithprivatesectorplayersinordertofostertheemergenceofacompetitiveeconomy.Thismeansgettingmoreinvolvedinfinancingandprovidingtechnicalassistancedirectlytoprivatesectorcompanies.Forthetimebeing,thisisconfinedtoalimitednumberoflarge-scaleoperations,whicharenothavingtheexpectedknock-oneffectandarenotcreatingarealprivatesector.”24%Mobilizingthirdpartyfinancialresources16%(PrivateSectorRespondent)Convening/bringingtogetherdifferentgroupsofstakeholders12%Donor/developmentpartnercoordination11%QWhichWBGinstrumentsdoyouVALUEthemostinMorocco?(Selectupto2)(PercentageofRespondents,N=185)23WBGFinancialServicesSeenasIncreasinglyRelevantRegardingtheWBG’sfinancialinstruments,respondentsTheWBGinsistsonaccountabilitythroughitslending7.6hadthehighestlevelsofagreementthattheWBGinsistsonaccountabilitythroughitslendingandeffectivelymonitorsprojectsitsupportsinMorocco.TheWBGeffectivelymonitorsandevaluatestheprojectsitsupportsinMorocco7.6RespondentsthisyearhadsignificantlyhigherlevelsofagreementtheWBG’sESFrequirementsarereasonable,thattheWBG’sfinancialinstrumentsmeettheneedsofMorocco,andthattheWBGprovidesfinancialsupportinatimelymannercomparedtorespondentsinFY19.7.2TheWBG’sEnvironmentalandSocialFrameworkrequirementsarereasonable*7.16.5FY24FY19TheWBG’sfinancialinstrumentsmeettheneedsofMorocco*7.17.05.9TheWBGprovidesfinancialsupportinatimelymanner^*6.2TheconditionsoftheWBG’sfinancingarecompetitivecomparedtomarkets6.812345678910MeanRatingQTowhatextentdoyouagree/disagreewiththefollowingstatements?Scale:1Stronglydisagree–10Stronglyagree^Comparedto"TheWorldBankGroupdisbursesfundspromptly"inFY19*Significantdifferencebetweenyears24MajorityofRespondentsHaveUsedtheWBGKnowledgeWorkinthePastandPerceiveditPositivelyTheWBGbringsglobalexpertisetoMoroccoaspartofitsknowledgework^*7.97.387%ofrespondentshaveusedtheBank’sknowledgeworkinthepast.RespondentshadthehighestlevelsofagreementthattheWBG’sknowledgeworkbringsglobalexpertisetoMoroccoandthatworkingwiththeWBGincreasesinstitutionalcapacity.MostrespondentswerealsosatisfiedwiththequalityoftheWBG’sknowledgework.IamsatisfiedwiththequalityoftheWBG’sknowledgeworkinMorocco7.87.8WorkingwiththeWBGincreasesMorocco’sinstitutionalcapacity*6.9FewrespondentsthinktheWBG’sknowledgeworkistailoredtoMorocco’scontext.Loweragreementsespeciallycomefromtheprivatesector,civilsociety,andbilateral/multilateralagencies.Ofnote,thisindicatorhasnotablyimprovedsinceFY19.FY24FY197.6Knowledgeworkcontributiontodevelopmentresults*6.4WhenIneedtoconsulttheWBG’sknowledgework,Iknowhowtofindit7.37.06.4TheWBG’sknowledgeworkistailoredtoMorocco’scontext^^*12345678910MeanRatingQTowhatextentdoyouagreewiththefollowingstatements?Scale:1Stronglydisagree–10StronglyagreeHowsignificantacontributiondoyoubelievetheWBG’sknowledgeworkmakestodevelopmentresultsinMorocco?25Scale:1Notsignificantatall–10Verysignificant^Comparedto“Areasourceofrelevantinformationonglobalgoodpractices"askedinFY19.^^Comparedto"AreadaptabletoMorocco’sspecificdevelopmentchallengesandcountrycircumstances"inFY19*Significantdifferencebetweenyears26TheFutureRoleoftheWorldBankGroupinMoroccoHowcantheWBGincreaseitseffectiveness?Open-EndedResponsesOperationalEffectiveness18%?MoreaccommodationforEngagement25%?MoreengagementandcollaborationwithstakeholdersoutsideofthegovernmentMorocco’scontext?ProgramsshouldbebetteralignedwithMorocco’sneedsandpriorities?Betterunderstandingofthelocalcontextthroughcollaborationwithlocalexperts,communitiesKnowledge?SimplifyingproceduresforbetterEngagementaccesstoWBGfinancing?Widerconsultationswithcivilsociety,NGOsOperationalEffectivenessKnowledge?CapacitybuildingforinstitutionsFinancialSupport10%?Greaterfinancialsupportto?Technicalsupport14%bettermeetMorocco’sneeds?Utilizelocalresourcestobetterunderstandthelocalcontext,capacity,etc.?Increaseinnon-reimbursablesupportFocusArea?MorecapacitydevelopmentResults9%FinancialSupportCommunication?BettermonitoringandevaluationofprojectsResults?DemandforbetteraccountabilityFocusArea14%?MorealignmentwithMorocco’sneedsoftheongoingprojectsandcontext?Education?JobsCommunication8%?GreatercommunicationabouttheBank’sworkandresults?ClimatechangeQuropinion,whatarethemostimportantinitiativesoractionstheWBGcouldimplementcreaseitseffectivenessinMorocco?(N=115)27HowDoYouThinktheWBGCanBestContributetotheDevelopmentPriorities?Open-EndedResponsesEducation(61%)?BalancingfinancialsupportandtechnicalexpertiseHelptobuildeducationalsystemsthatareadaptabletothechangingenvironmentTrainingJobs(38%)??FinancialsupporttoSMEsSkillsdevelopmentandtraining???Top7PrioritiesforWBG’sFocusYouthdevelopment(28%)Localcapacitybuilding???SkillsdevelopmentDigitalinfrastructureforbetterinclusionIncreasedfundingforyouthprojectsEducation61%SocialInclusion(38%)SocialinclusionJobs38%38%?ListeningtoNGOswithactionablesolutions???SystematicevaluationofpoliciesLocalcapacitybuildingStrengtheningoflocalinstitutionsPublicsectorgovernanceYouthdevelopmentClimatechange30%Climatechange(27%)28%27%26%???RisingawarenessaroundthetopicSupportclimate-resilientpoliciesIntroducingamoreefficientagriculturalmodelsPublicsectorgovernance(30%)Socialprotection??FinancingofadaptationprojectsBeingaunitingforceforgovernmentandnon-governmentstakeholdersBeingacatalystforadialogwiththegovernmentSupportduringthepolicyimplementationInvolvedifferentsocietalgroupstothedialogueSocialprotection(26%)?Assistanceinpolicyformulation,implementation?andmonitor