GB/T 26361-2025旅游餐館設(shè)施與服務(wù)要求

ICS

03.080.01

CCS

A12

中華人民共和國(guó)國(guó)家標(biāo)準(zhǔn)

GB/T26361—2025

代替GB/T26361—2010

旅游餐館設(shè)施與服務(wù)要求

Requirementsoffacilityandservicefortouristrestaurants

2025-03-28發(fā)布2025-03-28實(shí)施

國(guó)家市場(chǎng)監(jiān)督管理總局發(fā)布

國(guó)家標(biāo)準(zhǔn)化管理委員會(huì)

GB/T26361—2025

目次

前言

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Ⅲ

1

范圍

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2

規(guī)范性引用文件

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3

術(shù)語(yǔ)和定義

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4

基本要求

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5

設(shè)施要求

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5.1

餐廳

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5.2

廚房

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5.3

其他

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6

菜品要求

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3

6.1

菜品質(zhì)量

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6.2

菜品類型及價(jià)格

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7

對(duì)客服務(wù)要求

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7.1

預(yù)訂服務(wù)

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7.2

引座服務(wù)

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7.3

點(diǎn)菜服務(wù)

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7.4

餐間服務(wù)

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7.5

收銀服務(wù)

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7.6

其他

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8

管理制度

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4

附錄A（資料性）

賓客意見(jiàn)調(diào)查表（式樣）

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5

Ⅰ

GB/T26361—2025

前言

本文件按照GB/T1.1—2020《標(biāo)準(zhǔn)化工作導(dǎo)則第1部分：標(biāo)準(zhǔn)化文件的結(jié)構(gòu)和起草規(guī)則》的規(guī)

定起草。

本文件代替GB/T26361—2010《旅游餐館設(shè)施與服務(wù)等級(jí)劃分》，與GB/T26361—2010相比，

除結(jié)構(gòu)調(diào)整和編輯性改動(dòng)外，主要技術(shù)變化如下：

—?jiǎng)h除“旅游餐館的劃分和依據(jù)”，取消“銅盤級(jí)旅游餐館”“銀盤級(jí)旅游餐館”“金盤級(jí)旅游

餐館”的劃分（見(jiàn)2010年版的第4章、5.1、5.2、5.3）；

—增加“基本要求”，包括“取得相關(guān)證照”“誠(chéng)信經(jīng)營(yíng)”“提倡節(jié)約用餐”“體現(xiàn)綠色餐館理

念”“弘揚(yáng)優(yōu)秀餐飲文化”等內(nèi)容（見(jiàn)第4章）；

—更改主要章節(jié)的名稱和結(jié)構(gòu)?！暗燃?jí)劃分條件”更改為“設(shè)施要求”，包括“餐廳、廚房、其

他”三部分，“菜品質(zhì)量要求”更改為“菜品要求”，分為“菜品質(zhì)量、菜品類型及價(jià)格”兩

部分，“服務(wù)質(zhì)量要求”更改為“對(duì)客服務(wù)要求”，包括“預(yù)訂服務(wù)、引座服務(wù)、點(diǎn)菜服務(wù)、

餐間服務(wù)、收銀服務(wù)、其他”六部分（見(jiàn)第5章、第6章、第7章，2010年版的第5章、第6章、

第7章）；

—增加使用公筷公勺、手機(jī)充電插孔或充電寶、餐廳及包廂的命名等的相關(guān)要求，刪除對(duì)餐位和

包間數(shù)量、宣傳牌或宣傳品、公用電話、臺(tái)面及臺(tái)裙等的相關(guān)要求（見(jiàn)5.1，2010年版的

5.1.2、5.2.2、5.3.2）；

—增加對(duì)垃圾分類、食品留樣、開(kāi)放式廚房等的相關(guān)要求，刪除對(duì)獨(dú)立面點(diǎn)間、分類倉(cāng)庫(kù)等的相

關(guān)要求（見(jiàn)5.2，2010年版的5.1.3、5.2.3、5.3.3）；

—增加對(duì)旅游廁所、免費(fèi)WiFi、新能源汽車專用車位、閉路電視監(jiān)控系統(tǒng)等的相關(guān)要求，刪除對(duì)茶藝

表演或?qū)I(yè)茶室、會(huì)議設(shè)施設(shè)備、衛(wèi)生間冷熱水等的相關(guān)要求（見(jiàn)5.3，2010年版的5.4）；

—增加對(duì)食品原材料、地方風(fēng)味特色菜點(diǎn)或小吃、招牌菜、傳統(tǒng)特色菜品、特色菜系及主題筵

席、不同形式菜品、菜品明碼標(biāo)價(jià)等的相關(guān)要求（見(jiàn)第6章）；

—增加對(duì)網(wǎng)上預(yù)訂訂單確認(rèn)、手機(jī)掃碼點(diǎn)餐方式及功能、電子菜單內(nèi)容、分菜服務(wù)、發(fā)票開(kāi)具及

打印、移動(dòng)支付服務(wù)、菜品打包服務(wù)、分餐制服務(wù)、旅游團(tuán)餐服務(wù)、餐肴委托加工服務(wù)等的相

關(guān)要求（見(jiàn)第7章）；

—增加對(duì)建立健全防疫管理制度、制定重大投訴應(yīng)急預(yù)案、制定綠色餐飲制度和行動(dòng)方案、開(kāi)展

制止餐飲浪費(fèi)行為宣傳等的相關(guān)要求（見(jiàn)第8章）；

—?jiǎng)h除“附錄A”“附錄B”（見(jiàn)2010年版的附錄A、附錄B）。

請(qǐng)注意本文件的某些內(nèi)容可能涉及專利。本文件的發(fā)布機(jī)構(gòu)不承擔(dān)識(shí)別專利的責(zé)任。

本文件由中華人民共和國(guó)文化和旅游部提出。

本文件由全國(guó)旅游標(biāo)準(zhǔn)化技術(shù)委員會(huì)（SAC/TC210）歸口。

本文件起草單位：浙江茗苑旅游規(guī)劃設(shè)計(jì)研究中心有限公司、杭州市商貿(mào)旅游集團(tuán)有限公司、浙江

云瀾灣旅游發(fā)展有限公司、杭州飲食服務(wù)集團(tuán)有限公司、杭州知味觀食品有限公司、浙江茗苑旅游標(biāo)準(zhǔn)

化技術(shù)研究院。

本文件主要起草人：陳一帆、陳劍鋒、趙敏、吳才滿、張虹、韓利平、李俊、張萍、郭勇、郭虹、

楊德清、唐增祿、牟琳、崔子瀛。

本文件及其所代替文件的歷次版本發(fā)布情況為：

—2010年首次發(fā)布為GB/T26361—2010；

—本次為第一次修訂。

Ⅲ

GB/T26361—2025

旅游餐館設(shè)施與服務(wù)要求

1范圍

本文件規(guī)定了旅游餐館的基本要求、設(shè)施要求、菜品要求、對(duì)客服務(wù)要求、管理制度。

本文件適用于旅游餐館的設(shè)施和服務(wù)。

2規(guī)范性引用文件

下列文件中的內(nèi)容通過(guò)文中的規(guī)范性引用而構(gòu)成本文件必不可少的條款。其中，注日期的引用文

件，僅該日期對(duì)應(yīng)的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用

于本文件。

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