商務(wù)英語(yǔ)4形考答案

1、國(guó)家開(kāi)發(fā)大學(xué)商務(wù)英語(yǔ)4形考答案第一單元一、 選擇填空題（每題10分，共5題）_? Sure, no problem. First, go see Cindy and tell her where youre going and when.選擇一項(xiàng)：C. Can you fill me inHey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next month._Youve been itching to go on a business trip for months.選擇一項(xiàng)：A. I

2、 am sorry to hear that.B. Great! You must be happy.C. So what?If you are intending _ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.選擇一項(xiàng)：A. to visitB. visitingC. visitedCan you fill me _ ? I need some detailed

3、 information.選擇一項(xiàng)：A. inB. upC. out題目5題干Travellers checks are generally _ small face value.選擇一項(xiàng)：A. atB. onC. of How would you like to go?_.選擇一項(xiàng)：A. Ill get in touch with the railroadB. Id like to fly to Frankfurt for a stay of two daysC. I expect to depart for Frankfurt on Sunday, September 1st_? Yes,

4、 business class.選擇一項(xiàng)：A. Will you fly business classB. When do you plan to leaveC. Where shall I make hotel reservationPlease _ an open return flight from Barcelona to Frankfurt.選擇一項(xiàng)：A. paperB. textC. bookTravellers, when _ the checks, have to sign the checks in the presence of the bank or service cl

5、erks.選擇一項(xiàng)：A. buyB. buyingC. to buyWe used to _ cash advances.選擇一項(xiàng)：A. hadB. havingC. have標(biāo)記題目題干_ behalf of Vancouver C&S Intl Trade Corp., I am pleased to invite you and your colleagues to visit us.選擇一項(xiàng)：A. ForB. OnC. InYou can download and print off the _ online.選擇一項(xiàng)：A. fromB. formC. formalMany of th

6、e banks and travel services in the western countries provide convenience for the travellers by issuing travellers _.選擇一項(xiàng)：A. checksB. cashC. credit cards完形填空：選擇正確答案，補(bǔ)全文章（每題10分）。How to Schedule Your Visa AppointmentPayment can be made with a UnionPay debit card or in cash. You can回答directly through th

7、e website, the Call Center, or at a Citic bank ATM. If paying at a Citic bank branch, you can pay with a UnionPay回答or with cash. If you prefer to pay in cash, the appointment website will produce a bank deposit slip回答on the type of appointment for which you have registered; the deposit slip will ind

8、icate how much you must pay. You must print this bank回答, log off the appointment site, proceed to a local Citic bank branch, present the bank deposit slip, pay the requested amount, obtain an original bank receipt for the transaction, log back into the回答, and enter the bank receipt confirmation numb

9、er into the requested field.BCACA翻譯：為句子選擇正確的翻譯（每題10分）。1. Can you fill me in?回答A. 你能替代我一下嗎？B. 你能為我填寫(xiě)嗎？C. 你能向我詳細(xì)介紹一下嗎？二、 2. Not all restaurants accept the card.回答A. 所有酒店都不接受此卡。B. 并非所有酒店都接受此卡。C. 所有酒店接受的不是此卡。3. We used to have cash advances.回答A. 我們以前是預(yù)支現(xiàn)金。B. 我們使用已有的現(xiàn)金。C. 我們習(xí)慣了預(yù)支現(xiàn)金。三、 4. Let me know how

10、you like living out of a suitcase.回答A. 到時(shí)候告訴我沒(méi)有旅行包你是怎么活下來(lái)的。B. 到時(shí)候告訴我你是怎么帶著旅行包生活的。C. 到時(shí)候告訴我你怎么那么喜歡帶著旅行包生活。5. It is very profitable for the issuing offices to finance the funds they collect by issuing travellers checks.回答A. 對(duì)發(fā)行機(jī)構(gòu)來(lái)說(shuō)，發(fā)行旅行支票提供融資便利是有利可圖的。B. 對(duì)發(fā)行機(jī)構(gòu)來(lái)說(shuō)，融資有利可圖，他們征集資金，發(fā)行旅行支票。C. 對(duì)發(fā)行機(jī)構(gòu)來(lái)說(shuō)，征集資金，發(fā)行旅

11、行支票，融資等，都是有利可圖的。Schengen Visa Application StepsIdentify the country or countries you will be travelling to. It is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application.If you are intending to visit just one Sch

12、engen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.If you are intending to visit two or more Schengen countries, your application must be sent to the embassy or consulate of the country that shall be your main destination.If

13、you are intending to visit several Schengen countries, but do not have a main destination, you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary.Fill out an application form beforehand to obtain a Schengen visa. You can download and print of

14、f the form online.Prepare all the requirements for your Schengen visa application. Depending on the consulate or embassy, you are required to show the following documents:A valid national passportEvidence showing the purpose of your trip (e.g. hotel reservations)Proof of medical insuranceA round-tri

15、p travel ticketProof of fundsCheck the processing time to ensure you get your Schengen visa on time. The processing time varies per embassy, so it is important to take the processing time into account when planning your trip.1. This passage is mainly about回答.A. what is a Schengen visaB. who can appl

16、y for a Schengen visaC. how to apply for a Schengen visa2. If you are intending to visit two or more Schengen countries, you will need to send your application回答.A. to the embassy or consulate of the country that shall be your main destinationB. directly with the embassy or consulate of that particu

17、lar countryC. to the embassy or consulate of the first Schengen country on your travel itinerary3. You can download and print off the form回答.A. via your phoneB. on the InternetC. by your friends4. You are required to show the following documents EXCEPT回答.A. a round-trip travel ticketB. a valid natio

18、nal passportC. a birth certificate5. The processing time is回答per embassy.A. differentB. the sameC. similar第二單元一、選擇填空題（每題10分，共5題）題干 The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this? _.選擇一項(xiàng)：A. Well, I wonder whether the recent layof

19、fs are affecting the quality of our customer serviceB. What do you think? But I have no ideaC. Thats the clients own problem, I guess What is the distance between the new building and your office? _.選擇一項(xiàng)：A. It is near to the bus stopB. It is about 15 kilometersC. It is very close題干Some of the custom

20、ers complaints seem _ .選擇一項(xiàng)：A. inacceptableB. unacceptableC. unaccepted題干Some stores even offer _ lanes for customers with 10 items or less to checkout quickly.選擇一項(xiàng)：A. expireB. expressC. exact題干Customers often remain _ to a business that has excellent service even if their prices are high.選擇一項(xiàng)：A. lo

21、yalB. loyallyC. loyalty Hello, is that Sail Moving Company? _?選擇一項(xiàng)：A. Yes, this is Jack speaking. Thanks for calling. What can we do for youB. Yes, Im Jack. Thanks for calling. What can we do for youC. Yes, speaking. What can I do for youThe customer service representative will often allow customers

22、 to exchange the product they bought or return it for a full _ .選擇一項(xiàng)：A. compensationB. repayC. refund題干_ the situation may be, make sure that you dont leave your customer with an unanswered question.選擇一項(xiàng)：A. WhateverB. WheneverC. However題干If things have _ , the person youre talking to will want to kn

23、ow the reasons.選擇一項(xiàng)：A. got upB. gone wrongC. turned down What does the customers complaint say? _.選擇一項(xiàng)：A. He says he will write us a thank-you letterB. He says he hasnt gotten back the monitor for repairsC. He wants to know whether we could give him a discountThe American idea of customer service is

24、 _ each customer the center of attention.選擇一項(xiàng)：A. madeB. to makeC. makeCustomers wont find store clerks sitting around _ .選擇一項(xiàng)：A. watching TV or playing cardsB. to watch TV or play cardsC. watching TV or to play cardsIf any of the articles are damaged during move, you may make a _ for compensation wi

25、th our company.選擇一項(xiàng)：A. requestB. demandC. claim How do you calculate the fee if we ask you to move the office furniture? _.選擇一項(xiàng)：A. We can give you a 10% discountB. Sorry, we are not available these daysC. The cost depends on the floor to move to, the distance between two places and the amount of the

26、 furniture to moveLooking your customers in the eye shows that we are listening to them and hearing _ .選擇一項(xiàng)：A. why are they sayingB. how are they sayingC. what they are saying二、閱讀理解/翻譯/完形填空（題型隨機(jī)）（共50分）完形填空：選擇正確答案，補(bǔ)全文章（每題10分）。Customer service is the service or care that a consumer receives before, du

27、ring and after a purchase. Its one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being回答.Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer serv

28、ice is a part of that experience.Top notch service will create回答and a returning customer, which is what we all must strive for.Excellent customer service is回答to businesses today. Its a component that is often missing, unfortunately. How do you provide great customer service? Always make your custome

29、r a回答. Greet them in a friendly manner, whether that be via telephone, email or in person.Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not回答; its a requirement for businesses to su

30、rvive.選自：DEACB閱讀理解：根據(jù)文章內(nèi)容，把每一段和其所談?wù)摰脑掝}相匹配（每題10分）。Customer Service1. The American idea of customer service is to make each customer the center of attention. And wherever you go, good customer service means making customers feel special.回答2. When customers get to a store, they are treated as honored g

31、uests. Customers dont usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. Customers usually dont have to ask how much items cost, since prices are clearly marked.回答3. When customers are ready to chec

32、kout, they can go to the nearest and shortest checkout lane. Good stores open new checkout lanes when the line ups get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you and have a nice day”

33、 from the clerk.回答4. In America, customer service continues long after the sale. Many products come with a money-back guarantee. Expensive items like cars, computers or stereos often have a warranty that ensures trouble-free use for a period of a year or more. Advertisements regularly include the mo

34、tto, “Your satisfaction is guaranteed”. So if there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund.回答5. Customer service in America grows out of the belief that “the customer is

35、always right”. If a person receives poor service from a store, he probably will avoid shopping there in the future. On the other hand, customers often remain loyal to a business that has excellent service even if their prices are high.回答B(yǎng)DEAC翻譯：為句子選擇正確的翻譯（每題10分）。1. The American idea of custom servic

36、e is to make each customer the center of attention.回答A. 美式客服理念認(rèn)為每位客戶都是關(guān)注的焦點(diǎn)。B. 美國(guó)的客戶都有以自己為中心的想法。C. 美國(guó)的客戶服務(wù)人員都有以客戶為中心的想法。2. Many products come with a money-back guarantee.A. 許多產(chǎn)品都要先付款得以保障。B. 許多產(chǎn)品都有退款承諾。C. 許多產(chǎn)品都要退款。3. Make sure to look your customers in the eye.A.確保要把顧客像眼睛一樣珍視。B.確保把顧客看在眼睛里。C.確保要直視顧客的眼

37、睛。4. Always look for ways to go above and beyond the expectations of your customers.A. 一定要想方設(shè)法，超越顧客的期望。B. 一定要尋求在顧客期待之外的想法。C. 總是要尋找達(dá)到顧客期望的方法。5. The worst thing is that you discovered at the last moment there were missing parts in the order before shipment.回答A. 最糟糕的事情是，在裝船之前的最后時(shí)刻，你發(fā)現(xiàn)訂單貨物有遺漏。B. 最糟糕的事情是

38、到了最后一刻還沒(méi)有裝船。C. 最糟糕的事情是在裝船前的最后一刻，你有所發(fā)現(xiàn)。第三單元一、選擇填空題（每題10分，共5題）題目1還未回答滿分10.00標(biāo)記題目題干Ill also throw in the discount of 10% on your up front deposit. What do you think about this suggestion?_.選擇一項(xiàng)：A. Ok, I think weve both have done our best for thisB. No, the suggestion is too badC. Ok, you will benefit m

39、ore than usHello, this is Lucas Bowen. Id like to order some machines._. When do you need them?選擇一項(xiàng)：A. Sorry, I am busyB. No problemC. No, you can do it online題干_ has good reputation will sooner or later be successful in his business.選擇一項(xiàng)：A. WhateverB. WhoeverC. Whichever題干In business，whatever you d

40、o, do not _ illegal benefit.選擇一項(xiàng)：A. chaseB. chooseC. challenge題干We cant manage that _ you pay for the installation.選擇一項(xiàng)：A. ifB. untilC. unless Could you be so kind as to turn down that rock “n” roll? Im preparing for tomorrows meeting report. _.選擇一項(xiàng)：A. Its none of you businessB. No, I dont think soC

41、. Sure. Sorry to disturb youIll be away on a business trip. Would you mind signing for my express delivery?_.選擇一項(xiàng)：A. have no timeB. Id rather notC. Id be happy toWe cant manage that _ you pay for the installation.選擇一項(xiàng)：A. ifB. untilC. unlessTo attract investors, the government has _ its tax and labor

42、 laws.選擇一項(xiàng)：A. adaptedB. appliedC. adjustedWhen the rest of the room _ emotional, stay cool and use logic to negotiate and close.選擇一項(xiàng)：A. getB. getsC. got二、閱讀理解/翻譯/完形填空（題型隨機(jī)）（共50分）閱讀理解：根據(jù)文章內(nèi)容，選擇正確答案（每題10分）。Emotions play an important part in the negotiation process, although it is only in recent years

43、that their effect is being studied. Emotions have the potential to play either a positive or negative role in negotiation. During negotiations, the decision as to whether or not to settle rests in part on emotional factors. Negative emotions can cause intense and even irrational behavior, and can ca

44、use conflicts and negotiations to break down, but may be instrumental in attaining concessions. On the other hand, positive emotions often facilitate reaching an agreement and help to maximize joint gains, but can also be instrumental in attaining concessions. Positive and negative discrete emotions

45、 can be strategically displayed to influence task and relational outcomes and may play out differently across cultural boundaries.1. Emotions play an important role during the negotiation, although their effect is being studied just回答.A. at the beginning of negotiation practiceB. during the negotiat

46、ion processC. not long before2. Negative emotions may回答make concessions.A. be helpful toB. be harmful toC. be nothing to3. During negotiations, the decision as to whether or not to settle depends in part on emotional factors.回答A. totallyB. to some extendC. completely not4. Attaining concessions can

47、be done回答.A. only by negative emotionsB. only by positive emotionsC. by both negative and positive emotions5. In different cultures, negotiators should use回答 strategies to show positive and negative emotions.A. the sameB. differentC. noThey wanted to _ a discussion on economics.選擇一項(xiàng)：A. initiativeB.

48、initiateC. initialAt the same time, the negotiator keeps things secret _ would limit his/her ability to negotiate.選擇一項(xiàng)：A. whoB. whatC. that_ has good reputation will sooner or later be successful in his business.選擇一項(xiàng)：A. WhateverB. WhoeverC. WhicheverTheir skill and _ has got them on the sales team.選

49、擇一項(xiàng)：A. lazinessB. discourageC. enthusiasmThat might be acceptable _ you handle the insurance fees.選擇一項(xiàng)：A. ifB. whetherC. even if_ has good reputation will sooner or later be successful in his business.選擇一項(xiàng)：A. WhateverB. WhoeverC. Whichever翻譯：為句子選擇正確的翻譯（每題10分）。1. By understanding how non-verbal commu

50、nication works, a negotiator must be able to understand the information the other participants are giving out non-verbally.A通過(guò)理解非語(yǔ)言性交際如何起作用，談判者一定能夠理解其他參與者透露的非語(yǔ)言性信息。B要理解非語(yǔ)言性交際如何運(yùn)行，談判者必須理解其他參與者給出的非語(yǔ)言性信息。C. 通過(guò)理解非語(yǔ)言性交際是如何工作的，談判者必需能夠理解其他參與者非語(yǔ)言性地給出的信息。2. Look the person in the eye with honesty and respect

51、.A用誠(chéng)實(shí)和尊敬看待這個(gè)人。B誠(chéng)實(shí)而尊敬地注視這個(gè)人。C誠(chéng)實(shí)并尊敬地用眼看這個(gè)人。3. If possible, it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room.回答A. 如果有可能，可以幫助談判雙方花時(shí)間一起在談判室以外的舒適氛圍中。B. 如果有可能，讓談判雙方花時(shí)間一起處于談判室以外的舒適氛圍，可能會(huì)有幫助的。C. 如果有可能，談判雙方花時(shí)間一起在談判室以外的舒適的環(huán)境中，肯定會(huì)有幫助的。

52、4. This is because whoever controls the start of the negotiations tends to control where they end.回答A這是因?yàn)闊o(wú)論哪一方掌控了談判的開(kāi)始，往往都會(huì)將談判導(dǎo)致結(jié)束。B這是因?yàn)闊o(wú)論誰(shuí)曾經(jīng)掌握了談判的開(kāi)始，趨勢(shì)都會(huì)主導(dǎo)談判的地點(diǎn)。C這是因?yàn)闊o(wú)論誰(shuí)控制了談判的開(kāi)始，誰(shuí)往往就能掌控談判的結(jié)果。5. The negotiation table can be loaded with agendas, egos and emotions.回答A談判桌承載著議事日程，自我意識(shí)和各種情緒。B談判桌負(fù)荷著議事日程，自

53、尊心和不同情緒。C談判桌充滿了議事日程，自我意識(shí)和情感。閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（每題10分）。The Golden Rules of NegotiatingThe art of negotiating is a difficult skill for most of us, even good salespeople. Here are three golden rules for you to follow:1. Always Start the Negotiations.You must initiate the process. This is because whoever

54、controls the start of the negotiations tends to control where they end. If you let the other party start negotiations, you will be constantly giving up control, often without even realizing it. For instance, when you ask someone what his project budget is, you are allowing him to start the negotiati

55、ons. You will then spend your time chasing his number rather than finding the best solution. So, never let the other party control the negotiations.2. Always Negotiate in Writing.The purpose of negotiations is to arrive at a formal written agreement, not tell a story or spend time talking. From the first moment you begin a propos