酒店《打印報(bào)告》培訓(xùn)活動(dòng)綱要

1、A HOTEL XXX 大酒店TRAINING ACTIVITY OUTLINE培訓(xùn)活動(dòng)綱要Task:Reporting任務(wù):打印報(bào)告Code 序號(hào) : RM-RES-A060Objectives ： At the end of this session reservations sales agent will know the procedure and method of printing various reports.目的 :在課程結(jié)束的時(shí)候預(yù)訂部銷售文員應(yīng)懂得打印各種報(bào)表的方法和程序。Standard ： All reservations information will be m

2、aintained and kept up to date on a daily basis to reflect accurately the current and future status of the hotel at all times. Reservations Sales Agents will responsibly prepare necessary reports as required by management標(biāo)準(zhǔn) :無論何時(shí)所有的預(yù)定信息在每日基礎(chǔ)上都要不斷更新以正確反映現(xiàn)在的和測(cè)的酒店?duì)顟B(tài)。預(yù)訂部銷售文員應(yīng)按照管理層的要求準(zhǔn)備所需的報(bào)表。Resources: Fl

3、ip Chart, Handout, Computer with Opreaterminal.培訓(xùn)器材 :白板，白板紙，培訓(xùn)資料，帶有Oprea終端的電腦。MethodTraining StepsTime培訓(xùn)方式培訓(xùn)步驟時(shí)間IntroductionShow“W.I.F.M”(Objectives)5 Minutes介紹顯示課程目的Lecture教學(xué)式Prologue: As a Reservations Sales Agent prints various reports is one of our important works.開場(chǎng)白： 作為一名預(yù)訂部銷售文員打印各種報(bào)表是MethodTr

4、aining StepsTime培訓(xùn)方式培訓(xùn)步驟時(shí)間Prepared on ChartContents內(nèi)容LectureExplanation教學(xué)式與講解Demonstration展示Practice練習(xí)Critique評(píng)估Summary總結(jié)Flip我們必作的工作之一。Sothe objectivesofthissession is:(Refer toObjectives of this S&P)今天這堂課的目的是： （參考標(biāo)準(zhǔn)與程序The main content of this course should be:這節(jié)課的主要內(nèi)容是：? Reports Function in Oprea.

5、Oprea 中打印各種報(bào)表的功能。Show steps on prepared flipchart. Explain reason foreach step. Ask trainees to comment and question on 15 Minutes each step.將所有程序的主要內(nèi)容事先寫在準(zhǔn)備好的白板紙& 上，逐步作以講解，在講解過程中要不時(shí)請(qǐng)學(xué)員發(fā)表建議并提問。Demonstrate in Oprea how to print various reports. 3 Minutes Show each step. After demonstration. Refer bac

6、k toflipchart and review / discuss each step.在電腦中展示并講解步驟，作展示之后，回顧白板紙上的內(nèi)容，并討論每一個(gè)步驟。Each trainee practice.每個(gè)學(xué)員練習(xí)。10 MinutesAccording the procedure.按照程序。Review Key Points:回顧要點(diǎn)：5 Minutes1. Ask questions and have participant explain the standard and its importance.提問并請(qǐng)參與者解釋標(biāo)準(zhǔn)及其重要性2. Summarize critique points applicable to entire group總結(jié)評(píng)估過程中對(duì)整組有用的要點(diǎn)3. Reinforce and discuss the point:Method