GM 1927-03_SQ_SOR質(zhì)量要求

1、Supplier Quality Statement of Requirements1. Supplier Quality Base Requirements: 供應(yīng)商質(zhì)量基本要求· This document is intended to be used in conjunction with and is in addition to the GM General Standard Terms and Conditions.該文件被視為GM的一般標準條款，以及標準條款的額外補充。· All suppliers are expected to supply parts t

2、o General Motors with zero defects. Parts shall meet all engineering specifications and function with no abnormalities according to intent。所有供應(yīng)商的供貨應(yīng)當(dāng)是零缺陷的。零件必需符合工程以及性能要求。· Funding is to be identified in the initial quote and subsequent quotes to reflect error occurrence detection (poka yoke, er

3、ror proofing devices, etc) and defect outflow prevention to customers. Controls implemented at a later date are the financial responsibility of the supplier.為了阻止缺陷外流給客戶或因需要防錯而產(chǎn)生了額外費用，該費用應(yīng)當(dāng)在最開始的報價或之后的幾輪報價中反映出來。后續(xù)控制所產(chǎn)生的費用應(yīng)當(dāng)由供應(yīng)商自己承擔(dān)。2. ISO/TS 16949 - Quality System Requirements:質(zhì)量體系要求：· All provid

4、ers of a) production materials, b) production or service parts, or c) heat treating, plating, painting or other finishing services directly to General Motors must be certified to ISO/TS 16949 by a Certification Body (CB) recognized by the International Automotive Task Force (IATF) and have a current

5、 certificate available demonstrating compliance to GM supplements.所有與GM有關(guān)的原料，配件以及熱熔焊，電鍍，噴漆或其他加工服務(wù)，必須獲得認證機構(gòu)所頒發(fā)的TS16949認證并在有效期內(nèi)。· Effectiveness of the heat treating processes, the plating processes and the coating processes shall be demonstrated using the CQI-9 Heat Treat System Assessment, the C

6、QI-11 Plating System Assessment, and the CQI-12 Coating System Assessment published by the AIAG and as required in the GM Customer Specifics.熱處理，電鍍，噴漆等特種加工工藝，必須獲得AIAG美國汽車工業(yè)行動小組發(fā)布的CQI-9，CQI-11，CQI-12的評估認可。· Welding and soldering process shall be compliant with CQI-15 Welding System Assessment an

7、d CQI-17 Soldering System Assessment published by AIAG.燒焊以及電焊必須符合CQI-15以及CQI-17的評估認可。· Suppliers utilizing outside test facilities must provide evidence that the test facility is accredited per ISO/IEC 17025. The following groups are recognized to assess organizations that accredit Independent

8、test and/or calibration laboratories to ISO/IEC Standard 17025:2005.供應(yīng)商使用委外的實驗室做實驗，其實驗設(shè)備必須符合ISO/IEC17025標準，以下的幾個組織是認可清單內(nèi)的：§ National Cooperation for Laboratory Accreditation (website at Note: NACLA does not require its member organizations to sign an MRA for recognition.全球?qū)嶒炇艺J可合作組織，網(wǎng)址：§ In

9、ternational Laboratory Accreditation Cooperation (website at )Note: The ILAC organizations are signers of Mutual Recognition Arrangements (MRAs) which may preclude them from accepting non-MRA signatory assessments. The MRA signatories do have procedures that may allow acceptance of asses

10、sments conducted by other organizations. GM encourages the utilization of these procedures. Specific concerns should be directed to the appropriate MRA. 全球?qū)嶒炇艺J可合作組織，網(wǎng)址： · Suppliers not certified to ISO/TS 16949, or those suppliers constructing or purchasing facilities to manufacture

11、 the parts being quoted, must include a defined certification attainment plan with their quote for further consideration.供應(yīng)商沒有拿到ISO/TS16949認可的，或者供應(yīng)商制造或者采購的設(shè)備沒有獲得認可的，為長遠考慮，他們必須在報價時附上一個體系認可計劃。3. China Compulsory Certification (CCC) Supplier Requirements:CCC認證要求It is the suppliers responsibility to con

12、tact China Quality Certificate Centre (CQC)for CCC activities and ensure all CCC related parts meet the China Compulsory Certification requirements (reference CNCA-02-063:2005). All saleable parts shall have a CCC marking after proper authorization. The GM math data or parts specific drawing general

13、 notes will have “Part Must Be China Compulsory Certification Compliant”. Supplier shall update and maintain their specific duns code to the CCC China Compulsory Certification requirements in GQTS (Global Quality Tracking System) Supplier Certification. A copy of the certificate for the part should

14、be sent to GM Engineering before PPAP or when saleable status is attained also email to SQ_Cert (must include the duns code). Web-site: 供應(yīng)商承擔(dān)CCC強制性認證責(zé)任，所有的零件不需滿足CCC認證。4. General Motors Procedures and Reference Documents: 通用程序以及參考手冊Suppliers are to adhere to the requirements contained in the followin

15、g documents.PROCEDUREDOCUMENTAdvanced Product Quality Planning & Control Plan Reference Manual 產(chǎn)品先期策劃與控制計劃AIAG ManualFundamental Statistical Process Control (SPC) Reference Manual 統(tǒng)計過程分析AIAG ManualMeasurement Systems Analysis (MSA) Reference Manual 測量系統(tǒng)分析AIAG ManualFailure Mode and Effects Analy

16、sis (FMEA) Reference Manual 潛在失效模式分析AIAG ManualProduction Part Approval Process (PPAP) Manual 生產(chǎn)件批準程序AIAG ManualCQI-9, CQI-11, CQI-12, CQI-15, CQI-17 Special Process Assessments AIAG GP-5 Supplier Quality Processes and Measurements Procedure 供應(yīng)商質(zhì)量過程與測量方法GM1746GP-8 Continuous Improvement Procedure 持續(xù)

17、改進系統(tǒng)GM1747GP-10 Evaluation and Accreditation of Supplier Test Facilities (Reference Only)供應(yīng)商實驗設(shè)備認可與評估GM1796GP-12 Early Production Containment 早期生產(chǎn)遏制GM1920Fixture Standards For Suppliers of Production Material檢具開發(fā)標準GM1925GM Global Supplier Quality Manual GM全球供應(yīng)商質(zhì)量手冊GM1927GM Global Supplier Quality Ma

18、nual Suffixed Documents全球供應(yīng)商質(zhì)量手冊-后綴GM1927-xxPart-Specific SOR 特定零件SORGM1927-03a-Name Process Audits 過程審核GM1927-16a-NameQuality Systems Basics (QSB) Audit 質(zhì)量體系基礎(chǔ)審核GM1927-30GM Global Greenfield Development Assessment Process 新建廠房評估程序GM1927-31GP-9 Run Rate Capacity Workbook & Procedure (GMSP Proced

19、ures & Forms)按節(jié)拍生產(chǎn)GM1927-35Quality Systems Basics (QSB) Workshop質(zhì)量體系基礎(chǔ)研討會GM1927-36Key Characteristics Designation System (KCDS) 關(guān)鍵特性制定系統(tǒng)GMW15049GM Seat Appearance Development GuideGM SupplyPowerInjection Mold Tool Standards 注塑模具標準GMW15850Vendor Tooling Standards for Stamping Dies (VTSSD)GMSP Mfg

20、 LibraryGlobal Vendor Assembly Tool Design & Construction Specifications (GVATDCS1)GMSP Mfg LibraryCustomer Care & Aftersales Specific: GCA標準Shipping and Delivery Performance Requirements “SPO Ship Direct SOR” 海運以及貨運交貨要求GMSP Matl LibraryPackaging and Labeling Requirements AC Delco and Access

21、ories 包裝以及標簽要求GMSP Matl Library5. Quality Planning Requirements:質(zhì)量計劃要求：· APQP: Suppliers must use an advanced product quality planning process that follows the GM APQP Project Plan (GM1927-1) that ensures production readiness with parts that meet 100% of the products specifications.按照APQP開發(fā)流程同步

22、GM APQP項目開發(fā)，確保產(chǎn)品100%滿足產(chǎn)品技術(shù)要求。· Operator Training: Training plan must address new operators and current operators performing new functions. Training status should be displayed in the area of the manufacturing process. (Refer to QSB Strategies)培訓(xùn)計劃必須包含新老操作工的培訓(xùn)情況，培訓(xùn)應(yīng)當(dāng)在生產(chǎn)現(xiàn)場進行。明確上崗需具備的能力，以及新上崗所需的培訓(xùn)時

23、間。· Error Proofing: Suppliers shall implement error-proofing strategies for the control of materials, processes and labeling for all products provided to GM. Supplier shall implement error proofing techniques to ensure that mistakes are detected and corrected before becoming a defect (i.e. make

24、 it impossible to produce defective items even if an error occurs). Implementation of error proofing is to be measured by “% Error Proofed.” % Error Proofed is the percent of total steps in the manufacturing process which have been adequately error proofed. The supplier must error proof to a level w

25、here it is not possible to ship defective products to GM. (Refer to QSB Strategies)供應(yīng)商必須實施對材料，過程，標簽，零件等的防錯策略，確保錯誤在發(fā)生之前被探測以及糾正。供應(yīng)商必須達到一個不可能錯誤的等級（參考QSB策略）· Traceability: A Traceability scheme shall be developed in accordance with regional and divisional requirements. Traceability scheme may inclu

26、de manufacturing date code and lot control. Items to be traced shall be determined in during the APQP process. (Refer to QSB Strategies)根據(jù)內(nèi)部以及外部制定一個可追朔性計劃，包含制造日期以及批量控制?？勺匪穬?nèi)容在APQP中體現(xiàn)。（參考QSB策略）· Verification of Customer Used Features: Customer-used part features (examples: fit, form, function, ma

27、ting surfaces, etc.) shall be incorporated in the PFMEA, process control plan, layered audits, and error/mistake proofing. Additional items to be checked shall be defined during the APQP process. These features should be verified at a frequency of 100%. An AQC (Attribute Quality Characteristic) symb

28、ol should be used on the drawing to specify these characteristics. (Refer to QSB Strategies)顧客使用特種（例如匹配，形狀，功能，裝配等）應(yīng)當(dāng)體現(xiàn)在PFMEA，控制計劃，分層審核以及防錯措施里。這些特征應(yīng)當(dāng)被100%檢驗。AQC符號應(yīng)當(dāng)在圖紙中標明。（參考QSB策略）· Inspection Fixtures and Gages Requirements: 檢測設(shè)備以及檢具的要求：§ Supplier to assume the gage construction orientates

29、 the part in vehicle position unless Supplier Quality approves a deviation.供應(yīng)商需確保檢具的制造基準與零件裝車狀態(tài)一致，除非SQE同意偏差。§ All customer monitored APQP parts shall have gage designs approved by the Supplier Quality Engineer or the appropriate customer gage approval group prior to the start of fixture constru

30、ction (for your regional requirements, contact your supplier quality engineer). Gage designs shall incorporate approved GD&T datum schemes and gages/fixtures must be capable to dimensionally evaluate parts.檢具制造以前檢具的設(shè)計需得到檢具工程師以及SQE的批準，檢具設(shè)計應(yīng)當(dāng)符合GD&T圖紙對基準的要求，并具備檢測全尺寸的能力。§ Supplier shall hav

31、e product checking fixtures for sub-datum and openings where assembly plant or sequencer/sub assembler will install something that impacts a final vehicle specification (e.g. trim plates, extension panel, grilles, glove box door, etc.).應(yīng)當(dāng)具備檢測子基準的能力，一些開口特征需要與其他零件互配的。§ Supplier shall have the abi

32、lity to check a completed assembly. Sub-contractors shall also have the ability to check component parts. Any cubing or build fixture shall have the ability to demonstrate fit to adjoining parts and attachments.檢具需具備檢測總成零件的能力，分供方也應(yīng)具備檢測分零件的能力。應(yīng)具備模擬塊檢測對手件的能力。§ Appropriate functional testing and f

33、inal inspection to ensure product performs as designed under actual vehicle conditions.適當(dāng)?shù)墓δ軝z測以及最終檢測來確保產(chǎn)品符合設(shè)計和裝車要求。§ Supplier shall ensure that fixtures are procured in a timely manner to meet major program benchmarks (i.e. first shots, GP-11, PPQP (Preproduction Part Quality Process) PPO (Pre-

34、Production Operations) Build Shop events, Functional evaluations, and PPAP.) Supplier shall, at a minimum, have a CMM (coordinate measurement machine) holding fixture available for the inspection of first parts off prototype and production tooling.供應(yīng)商許確保檢具及時的應(yīng)用在關(guān)鍵的時間節(jié)點上（例如首樣，GP11，PPQP，功能評估，PPAP），供應(yīng)商

35、應(yīng)用三坐標檢測第一個軟模樣件或者第一個硬模樣件。· Part Specific SOR GM1927-3a: 特定零件SOR§ Supplier must comply with all requirements of the Part-Specific SOR when applicable. Compliance to the Part-Specific SOR is required for PPAP full approval. Any permanent deviation to a Part-Specific SOR must be authorized by

36、the Supplier Quality Director.供應(yīng)商需完全滿足特定零件SOR的要求，這也是FULL PPAP的要求。任何的偏差必須得到GM SQE總監(jiān)的批準。§ For any Creativity Team / SMT that supplies a module with electrical or electronic content, in addition to the Part Specific SOR GM1927-3a dedicated to the sourced parts Commodity, the supplier must also com

37、ply also to the GM1927-3a Electrical Systems Components (Radio-Display_Speakers-Amplifiers_Vehicle-Information-Display_Electronic-Modules_Switches_Integrated-Center-Stacks_HVAC-Front Rear Controls).pdf. Supplier must sign it and its Lessons Learned must be implemented in the product and the manufact

38、uring process.一些開發(fā)小組，供應(yīng)整個電子模塊的，供應(yīng)商除了要滿足特定零件SOR外，還需簽字并將整個經(jīng)驗總結(jié)應(yīng)用到產(chǎn)品開發(fā)和制造上。· Quality Systems Basic Requirements: 質(zhì)量體系基礎(chǔ)要求：· At the Technical Review during the General Motors Sourcing Process, the supplier must provide documentation that shows the supplier currently meets General Motors Qualit

39、y System Basic (QSB) requirements; or, formally commitments to have processes, procedures and controls in place that meet QSB requirements by the Programs Supplier Gate Review #3 if awarded the business.· 在投標階段，供應(yīng)商必須提供TR技術(shù)分析，證明其符合通用汽車的QSB質(zhì)量體系基礎(chǔ)要求?；蛘降某兄Z具體的過程，方法，控制手段去達成QSB要求，在質(zhì)量閥#3開閥之前。The requi

40、red documentation shall include:要求的文件需包含：§ Supplier currently meets the QSB requirements:供應(yīng)商目前符合QSB要求的狀態(tài)：- A copy of the most recent (Passed) QSB audit performed. 最近通過QSB審核的復(fù)印件- Plan and attainment of (Passed) status of QSB version March 2009. QSB 2009版，計劃與目標達成狀態(tài)- GM SQ will track those supplie

41、rs that have (Passed) QSB in GQTS (2009) / Creativity Team Bid list (Planned 2010)。GM SQE將在GQTS上追朔這些供應(yīng)商是否通過了QSB審核/供應(yīng)商投標清單。§ A new supplier or a supplier that doesnt meet QSB requirements:新供應(yīng)商或供應(yīng)商沒有符合QSB標準：§ A formal action plan, including timing, signed by the suppliers senior leadership t

42、o implement the QSB elements into the suppliers processes, procedures and controls by APQP Gate 3.一個正式的行動計劃，包含時間計劃，由供應(yīng)商總經(jīng)理簽字，以確保其有能力符合QSB要求，在APQP質(zhì)量閥3之前。6. Quality Control Requirements:質(zhì)量控制要求：· Layered Audits: 分層審核A documented layered audit plan shall exist with a minimum frequency of once per s

43、hift or as agreed per the GM SQE. Non-conformities shall be addressed immediately and corrective action shall be documented. Audit plan shall include multiple levels of management. Site leadership shall conduct and verify compliance to the documented plan. (Refer to QSB Strategies)分層審核，每班一次。不符合項需出具行

44、動計劃，審核計劃需包含多個管理層。· Containment: 政策All non-conforming and suspect material must be controlled. Method must be clearly defined. Visual controls should be implemented. All non-conforming material must be segregated and identified. GP12 shall be implemented during launch. Upon request of GM, additi

45、onal levels of proactive containment may be required. When a problem is reported it is expected that all suppliers implement effective and immediate containment and comply fully with GP-5 requirements otherwise controlled shipping may result. (Refer to QSB Strategies)不符合項以及可疑物料必須得到控制，控制方法，探測方法清晰定義，不

46、符合材料必須隔離并標識，GP12必須實施，如果GM有要求，前瞻性的措施也應(yīng)當(dāng)實施。當(dāng)一個問題報告了，就說明該問題已得到有效控制，符合GP5的要求，再發(fā)生缺陷，將導(dǎo)致受控發(fā)運。· Quality Performance Metrics:質(zhì)量指數(shù) Each Suppliers Senior Management shall commit to maintain and continuously improve quality. GQTS (Global Quality Tracking System) monitors performance data for PPM, PRRs, Co

47、ntrolled Shipping Level I and II, Major Assembly Plant Disruptions, ISO/TS16949 and ISO14001 Certifications. Suppliers shall monitor their quality performance, on-line, through GQTS. (Refer to QSB Strategies)每個供應(yīng)商質(zhì)量負責(zé)人必須致力于保證并持續(xù)改進產(chǎn)品質(zhì)量，在GQTS上在線監(jiān)視PPM值，PRR，受控發(fā)運等級，關(guān)鍵總成零件突發(fā)事件，ISO/TS16949，ISO14001 證書等。

48、83; Production Quality: 產(chǎn)品質(zhì)量All suppliers are required to have effective manufacturing practices and procedures to ensure a continuous flow of defect free parts into GM production facilities. (Refer to QSB Strategies)所有供應(yīng)商需確保具備一個經(jīng)實踐證明的，安全可靠的生產(chǎn)物流線路，來確保沒有缺陷樣品發(fā)送到GM造車工廠。· Current Product Improvemen

49、t Process (CPIP): 在產(chǎn)零件改進程序Suppliers shall actively participate in the timely resolution of problems identified by GMs CPIP. Suppliers shall provide appropriate corrective action documentation and project status updates as requested. (Refer to QSB Strategies)供應(yīng)商應(yīng)積極參加GM的CPIP活動，并提供適當(dāng)?shù)男袆佑媱?，更新，以滿足要求。7. C

50、apacity Planning and Manufacturing System Requirements:產(chǎn)能規(guī)劃以及制造系統(tǒng)要求· Supplier shall have the ability to design and install adequate capacity to meet the daily contract requirements in one production day while operating under normal operating conditions and under total customer load.供應(yīng)商必須設(shè)計并安裝足夠

51、的產(chǎn)能去滿足每天的合同產(chǎn)量以及最大的顧客需求量。 · Supplier must comply with all requirements of GP9 Run at Rate process including completion of the GM1927-35 run at rate workbook.供應(yīng)商必須滿足GP9審核的要求，并完成GM1927-35工作表。· Suppliers are required to demonstrate their ability to meet GM contractual requirements through both

52、 system capacity analysis (Shared Capacity Sheets, Manufacturing System Capacity Estimate) and actual RR production to verify accuracy of the analysis.供應(yīng)商必須有能力證明其完全滿足GM的合同要求量，通過產(chǎn)能分析及制造系統(tǒng)分析以及重復(fù)再現(xiàn)性生產(chǎn)去驗證該產(chǎn)能的準確性。· Supplier shall confirm in writing that all subcontractors supplying parts or services

53、 meet all quality and contractual requirements for the manufacturing of the GM contracted components to the GM Tier 1 or VAA/Sequencing.GM的一級供應(yīng)商需書面確認其分供方的的產(chǎn)品質(zhì)量，產(chǎn)能等滿足GM的生產(chǎn)要求。8. GM-Specific PPAP Requirements:GM PPAP要求· Compliance with International Material Data System (IMDS) is required for appr

54、oved PPAP status.IMDS需得到批準· “GM3660 Commodity Validation Sign-Off” is required for approved PPAP status when supplier is responsible for validation. GM3660需得到批準· Compliance with GMW15862 “Bar Code Content, Format, and Label Requirements for Part Identification, Verification, and Traceabili

55、ty” is required when applicable. CG2503 “Bar Code Label Validation Content and Format Form” is required for approved PPAP status for all new PNs when a 2-dimensional bar code is specified on the part drawing (effective September 1st, 2011).條形碼以及二維碼符合要求· GM1411 PPAP Worksheet is required when su

56、bmitting for less than approved PPAP status (non-saleable or saleable status).GM1411 PPAP 工作表提交，如果不能完全滿足PPAP狀態(tài)· Refer to “GM Specific Instructions for PPAP 4th Edition” for more information (included in TS16949 Customer Specifics document located at AIAG website). GM PPAP 第4版的要求· These req

57、uirements are in addition to the standard AIAG PPAP requirements. 這些要求是AIAG PPAP之外的特殊要求9. Advance Problem Solving Requirements: 高級問題解決要求Suppliers are required to demonstrate their capability to solve complex problems using advanced problem solving techniques such as the “Red X” system at GM. (Refer

58、to QSB Strategies) 供應(yīng)商需證明其具備解決復(fù)雜問題的能力，使用高級問題解決技巧例如“RED X”系統(tǒng)（參考QSB策略）10. Production Support Requirements:生產(chǎn)支持要求· On-Site support during pre-production and launch: 試生產(chǎn)以及前期造車在線支持Upon request of SQ or GM Plant, Supplier will provide on-site support during all pre-production build phases and product

59、ion launch activities. 按照SQE或者GM工廠的要求，前期造車許安排在線服務(wù)人員。· Supplier contacts for all shifts: 每個班次供應(yīng)商聯(lián)系人Supplier shall designate a specific supplier representative that will support each of the GM Plants shifts. At a minimum the supplier designate should have the responsibility to:供應(yīng)商許指定在線服務(wù)人員，對應(yīng)GM工程的每個班次，許承擔(dān)以下職責(zé)：§ Implement immediate countermeasure to contain discrepant parts and to confirm that defective parts are not shipped to GM Plant.遏制缺陷