【精品】◆◆◆◆商務英語口語講義-初級

1、初級商務英語口語目錄lesson one自我介紹 (self-introduction)lesson twolesson threelesson fourlesson fivelesson sixlesson sevenlesson eight更多了解 (effective question and answer techniques)電話技巧 (western telephone etiquette)制怎 h 程 (setting agenda for meetings, travel and events) 安排事物 (inviting, accepting, declining, off

2、ering, refusing) 商業(yè)用餐 (translations on foods, showing opinions)工作之余 (choosing and developing topics of conversation) 工作而試(job interview)lesson nine 辦公 口 動化(office automation)lesson ten商業(yè)會議(at the meeting)lesson one 自我介紹(selfjntroduction)welcomingon behalf of kai to company, i am very glad to welcome

3、 you.thank you for coming all this way, president jeff.if s a pleasure to see(meet) you here.welcome toself introductionplease let me introduce myself, my name is tdong.how do you do? my name is tdong.may i introduce myself? um tdong>how are you doing, i am tdong* tdong> good to see you.it'

4、;s a pleasure to make your acquaintance. my name is.third-party introductionitfs my pleasure to introduce you to our president.i，d like to introduce you to our president.jeff, let me introduce you to my friends.jeff，i，d like you to meet my friends.jeff，i don，t believe you，ve ever met michael. let me

5、 introduce youthis is susan. she is in charge of the accounting department*this is taylon she is our marketing manager/directorethis is michael he looks after the computer room offeringcan i get you something to drink. would you like coffee or tea.would you like a coffee (some tea)>let me get you

6、 a coffee (some tea).let me take your coat (suitcase/bag)>let me hook up your computer.icebreaker-t ravelhow was your trip?how's your flight?did you have a good trip? /it was kind of slow. i got caught in traffic.was it easy to find here?how do you like our city? /it was great, i like this pl

7、ace so a lot.is this your first time(visit/travel) to china (shenzhen)icebreaker -weatherfinally we，ve gotten a beautiful day.i hate the summers here. theretoo much rain and ifs usually very hot how's like in ny how do you find the weather in shenzhen? /it's really hot here.pm a spring perso

8、n.it's a beautiful day, isrf t it?i heard it's going to rain this afternoon.there will be a storm tomorrowlt5s lovely/sunny/warni.it was dismal/cloudy/cold/damp/wet/stormy/windy.icebreaker -accommodationhave you check in. /yes i did.how，s your hotel? /everything is great.it's very comfor

9、table/convenient/luxurious.the service is excellent.if s rather noisy/dirty.the service is rather slow.the rooms are a bit cramped.sample dialoguea:welcome to abc. i'm john smith. i look after the accounting department here.b:nice to meet you. my name is susan wong.a:nice to meet you, susan. how

10、 was your trip ?b:a:slow. it was caught in awful traffic.sorry to hear that. anyway, have you checked in?b:yes.a:everything ok?b:a:fine.so how do you find our weather?b:it's hot. when i left home, it was only ten degrees.lesson two 更多了解(effective question and answer techniques)greetingsgood morn

11、ing/afternoon/evening.how are you doing?how，s everything going?how have you been?what have you been up to lately?whats new/cooking/grilling/going on?hi/hey/whafsup!responsespm doing very well. thank you. how about yourself?okay/not bad/all right. how are you?great! thanks. what about you?couldn'

12、t be better! you?same olawful /couldn't be worse.jobswhat do you do?pm a teacher/lawyer/nurse. (profession)i work in finance/waste management/show business, (field of business)i'm in marketing/human resource/executive administration, (function)i work for the abc corporation, (employer)i work

13、 for myself at the moment, (self-employed)i look after the children. /fm a homemakerfm between jobs right now. (unemployed)how long have you been with them?how do you like it (your job)?how9s business?familyare you married?what does your husband/wife do?do you have any kids?how old are they?are they

14、 at school/at college/working?do they still live at home?spare timewhat do you do in the evenings/on weekends?where do you spend your holidays?what do you do in you spare time?do you like movies/gardening/sport/cooking?originswhere do you come from?where did your family come from?where were you brou

15、ght up?how young were you when you moved to new york?which part of china were you born in?sample dialoguea: what do you do? (question)b: vm self-employed, (answer)a: that's great! i always want to do that, (comment)b: 必仏 it's a very hard job too. (added information)lesson three電話技巧(making an

16、d answering phone calls, western telephone etiquette)answering the phonehello!good morning. grant hotel. reception. susan park speaking. how may i help you?susan park's office.susan park/susan/park.may i know who、calling please?may i know what this is in reference to?asking to speak to someonema

17、y/could/can i speak to/with dr. smith please? this is john green speaking.fd like to speak to dr. smith please this is john green.this is john green from abc is dr. smith in, please?is susan there?dr. smith please.fm with. and i need to talk with. about.pm representing may 1 speak with，please?asking

18、 someone to wait for a momentwould you mind holding a minute while 1 try to find her?could you hold on, please?please hold on for a secondone/just a moment, please.hang on. fll get him.just a second.one moment, please. fll see if he's in.asking the caller to leave a messagepm sorry but he's

19、not here right now. may i take a message or would you like to call back later? pm sorry but he tied up/busy/occupied/in a meeting now. would you like to have him return your call?fm afraid he can?t come to the phone/speak to you/take the call at this moment. could you call back in a few minutes/late

20、r/in a little while?fm sorry he，s not answering the phone. perhaps he stepped out for a moment. may i have him return your call?transferring informationcould you repeat that, please?could you say it once again?can you say it louder/slower?have you got that?could you please spell it?anything else?wou

21、ld you like me to read it to you again?let me repeat to see if i get itlesson four 制定日程(setting agenda for meetings, travel and events)making appointmentfm calling to make an appointment with you for next monday. 1 wonder if it would be convenient to meet you tomorrow. would it be convenient if i ca

22、ll on you tonight?could you arrange an appointment with mr. green for me?fd like to drop by tomorrow to talk over our plani look forward to seeing you at your office on july 1 &can you squeeze in some time for me next week?suggesting a timecan you make it at 3:00 on monday?will 9:00 be alright/o

23、kay with you?how about/what do you think of 3:30?let，s say about 9is tomorrow?anytime before 6 p.m.anytime except monday will be fine/okay/all right with me.i'm available from 9:00 to 3:00.making enquires about flightsi have an enquiry about the flights to london on saturday.have you got any mor

24、ning flights on sunday from beijing to new york? is it a non-stop flight?how long will the flight take?what9s the fare for a one-way/round trip to shanghai?when does the flight depart/leave?when is the departure/arrival time?is there a discount for a night flight?can you put me on the waiting list?w

25、hat time am i supposed to check in?booking ticketsfd like to book a business class ticket on united airline flight 518 to boston.can i make a reservation for a morning flight on may 3rd, please?fd like to stop over in chicago if it all right.fd prefer first/business/executive/economy class.could you

26、 book me an aisle/a window seat?could you make arrangement for vegetarian meals?confirming and canceling reservationsfd like to reconfirm my connecting flight reservation.i wonder if i could cancel my reservation with united airlines to new york on november 16.sample dialoguea: good morning can i pl

27、ease have your ticket and passport? how many pieces of luggage would you like to check in ?b: just this one piece. can i carry on this bag?a: suresorry. your luggage is 8 kilos overweight.b: how much should i pay for the excess weight?a: the charge for excess weight is 6 dollars per kilo.b: guess i

28、don 7 have a choice.a: here's your boarding pass, ticket and passport. have a good trip, sir.lesson five安排事物(inviting, accepting, declining, offering, refusing)making invitationsi would like to invite you to a reception next sunday at my homei would like to invite you to dinner at the new chines

29、e restaurant.would you like/care to join us for dessert and coffee?would you like to go to new york with me next month?i was wondering if you，d like to go to the beach on saturday.i was wondering if you'd like to come to dinner on tuesday evening.can/will you meet me at the mall after class for

30、some shoe shopping?can you come over tomorrow night and watch the game with us?how/what about a movie tonight?why don't you/not jog with me in the mornings?why don't you stop by for a visit on your way home?accepting invitationsthank you very much.thanks for your invitation. fd be delighted

31、to. /fd love to.sure. that would be fun/wonderfu 1/great.what a terrific idea! fd really love to.sounds great!sounds like fun!sure thing!fll see you there.dinner/6:00 it is!why don't we!declining invitationsthank you, but fm afraid i have other plans for that night.thank you, but fm afraid i hav

32、e an appointment that day.pm sorry i can't go to the movie with you. i. (excuse)i wish i could, but fm busy. maybe another time, though.i hate to turn you down, but i must.1 would love to any other time, but pve already made plans.thank for asking, buti appreciate the invitation, but fm afraid i

33、 caivt.fm afraid i cant, but thanks anywaywhat about a rain check?lesson six商業(yè)用餐(chinese/western/business table manner, translations on food，s name，showing opinions)ways of cookingbakedboiledsteamedstewedbraiseddeep fried/pan fried/stir friedgrilledbarbecueways of cuttingwholesteakchunkdicedsliced s

34、hredded minedskewercommenting on foodit smells good/looks great/tastes delicious.the sweet potato pie is the best that fve ever had sichuan food is too hot for me. my mouth is burning. this dish tastes kind of salty/sour/greasy/stale.the soup is too heavily seasoned/plainproposing a toastmay i propo

35、se a toast to our fidendship and cooperation?fd like to propose a toast to our distinguished american guests.let's drink to your promotion.heres to your health/pleasant trip to beijing/a successfill new year. cheers!asking for checkmay i have the check please?pm afraid you made a mistake here.co

36、uld please make sure the check gets to me?check, please.paying for the checklfs on me.it，s my treat.let me do the honor.fll get it this time.i insist.let's split it.let's go 50/50.lesson seven工作之余(after-work entertainments, choosing and developing topics of conversation)introducing topics/ag

37、endaspm glad to bump into you. i wanted to ask you about.while were on the subject.i just wanted to mention.you know you mention？there were a couple of points i wanted to mention.the other point was.there5 s just one thing i wanted to saychanging/ending a topicanyway, let，s talk about something else

38、.so, let，s leave that (for later).changing the subject for a moment.by the waytalking of.that reminds me.checking and clarifyingdo you see what pm getting at?is that clear?do you mean.?are you saying.?let me see if i get it clear/correctl y. do you mean.?asking about hobbies and interestsdo you have

39、 any hobbies and interests?what do you do in your spare/free time?expressing likes and dislikesi like football.i love reading1 enjoy cooking.i adore tom cruise.fm interested in antiques collections, especially chinese antique furniture. um quite into golf.fm crazy/mad about rock'nroll.i fall for

40、 folk dance.john is enthusiastic about hiking.i don't like soccer.i hate boxing.expressing preferencesi prefer jazz to pop.i prefer staying at home to going out with him tonight.i prefer to play badminton rather than play basketball.joe has a preference for european movies.of all kinds of music,

41、 i like r&b best.classical music is my favorite music.hip hop is my least favorite.as far as i am concerned, poetry reading is for the birds.for me, the best time is to sit back with a cold beer in my hand fd rather take the bus home.sample dialoguea: have you watched any movie lately?b: not rea

42、lly. i have been kept busy recently.a: that's too bad. i went to watch the red dragon the other day. it's really fantastic.b: red dragon ? i haven 7 even heard about it.a: what are you? from the cave? it has been an instant hit after it was put on show in the theatre.b: well, i told you i wa

43、s busy. so what was it about?a: it's actually the prequel to the silence of the lambs in this one, the story of a former fbi agent will graham, who was nearly killed by hannibal lecter, is told, and it includes the initial capture of "the cannibal".b: really? i have watched the silence

44、 of the lambs. it features anthony hopkins and jodie foster, right?a: you are right. but the new movie has a stronger cast, including young talents like edward norton and ralph fiennes. of course, anthony hopkins stays and still plays dr. lecter.b: it sounds really exciting. / should try to find som

45、e time to go.lesson eight 工作面試(job interview)about educationwhat is your education background?i graduated from peking university.i attended new oriental school for its spoken english courses in 2003fm a law/accounting/mathematic major.i minored in finance/computer sciencei have a ba/bs/bba/mb a/ms/m

46、a/phd degree in chinese literature/computer science/finance.i received my ba degree from tianjin university in 1999.i finished primary school in 1990, and went to middle school that september i graduated from high school in july 1996, after which i entered shanghai university of foreign studies.abou

47、t honor, award and activities1 won the university scholarship for three academic years.i won second prize in the english speech contest of our university in 2001.fve received the honor of the most outstanding student in 2000.i served in the schools basketball team/as monitor for class.about experien

48、cehave you got any experience in management?fm afraid not. fve jut graduated from college. though i have no experience in this field, fm willing to learn.i worked as an interpreter in a foreign trade company for 3 years.fm currently with a state-owned enterprise.fm an administrative assistant with a

49、 joint venture company.fm in charge of the personnel department.reasons for quitting and applicationi quit due to the expiry of my employment contract.my job is not in line with my area of study.1 didnt like the working environment there and there was little opportunity for advancement.fd like to wo

50、rk in a company that gives me more room for personal growth.fd like a career that's more dynamic and challenging.fd love have an opportunity to further develop my abilities.yours is a famous company with excellent management. if i have an opportunity to work in such a company, i believe fll be a

51、ble to fully develop my abilities and obtain wider experience, and at the same time, make valuable contributions to the company.yours is a multi-national corporation mainly engaged in manufacturing electronic products, with its headquarters in the usa. you entered china、market 5 years ago and your p

52、roducts made in china are enjoying good market shares both at home and abroadabout qualificationi was specially trained for this kind of job.for the past four years, fve been working as office director for a joint-venture fve had many years of experience in customer service.i have the educational ba

53、ckground and relevant experience required for the jobsince my past work experience is closely related to this job. fm confident i can do this job well.i know a lot about how north china、market works and how business is done there.besides mandarin, my mother tongue, i can also speak english, japanese

54、 and cantonesei have been holding a driver license since 1999.fve got a certificate of cet band 6.fm energetic and decisive. 1 always manage to have things done on time.i maybe kind of shy around people. but fm working on it by creating myself more opportunities to social.lesson nine 辦公自動化(office au

55、tomation)talking about hardwarevd like to buy a computer with up-to-date components-fm afraid this software is not compatible with the main boardyour memory is too small to run this application software.a good model of computer includes a pentium 2.2g processor, 256mb of ram, a 40gb hard drive, a dv

56、d-rom drive, a sb live deluxe and a 17-inch monitor.talking about virus, internet and operationvirus is a self-duplicating computer program that interferes with a computer hardware of operating syste m.in order to protect your data, you need to install a powerful anti-virus program on the hard disk.

57、 these two documents have been infected with a virus.cih is a very destructive virus.cih virus triggers/strikes/breaks out on the 26th of april or any month.do you often go online?i love surfing the internet.he's a netizen/nethead/cyber addict.john dow has a lot of net pals.what kind of web site do you often browse?our homepage was attacked by hackers.do you do online shopping?you can download all kinds of cute clip arts fro