高中生物 第7章 第2節(jié) 現(xiàn)代生物進(jìn)化理論的主要內(nèi)容課件 新人教版必修2 (84)

1、 在人們的生活中經(jīng)常會(huì)發(fā)生一些，比如消費(fèi)利益受損、正常生活和工作受到干擾等等令人傷腦筋的事情，有時(shí)寫封投訴信不失為一個(gè)解決的辦法。 投訴信通常包括以下幾個(gè)方面的內(nèi)容：說明投訴的原因并表示遺憾；實(shí)事求是地闡述問題發(fā)生的經(jīng)過，切記不要夸大其詞；指出問題引起的后果；提出批評(píng)及處理的意見或敦促對(duì)方采取措施或者提出所希望的賠償以及補(bǔ)救方式。組織提綱時(shí)要遵循“三步走”的寫作規(guī)律： 第一段：寫明要投訴的問題。 第二段：寫明投訴的原因、問題的經(jīng)過及產(chǎn)生的后果。 第三段：提出解決方案，不需展開。這段應(yīng)體現(xiàn)書信的禮貌原則，可以用類似“如果你能，我將十分感激”這樣的表達(dá)方式。還要注意做到公平、公正。句首常用語：I

2、am writing to make a complaint aboutI am most reluctant to complain， butOne annoying aspect of your service isI have been pleased with your services for years， but now I feel very disappointed.I would like to draw your attention to the problem/faultI am writing to inform you that I findunsatisfactor

3、y.I wish to express my dissatisfaction/disappointment about句尾常用語：It would be highly appreciated if you couldI trust you will take my complaints seriously andI hope you will give due attention to this matter.I would like to get this matter settled by the end of this month.I could not be more satisfie

4、d if you can kindly（湖北卷）假設(shè)你是卜曼宜，你購買了一部某外國公司生產(chǎn)的手機(jī)，因有質(zhì)量問題，要求該公司更換。請(qǐng)根據(jù)下列要點(diǎn)，用英文寫一封電子郵件。要點(diǎn)：1.問題：手機(jī)不響鈴，不能發(fā)短信； 該產(chǎn)品已售完，無法更換； 型號(hào)新，無配件，無法維修。2.要求：公司應(yīng)盡快予以更換。3.注意：詞數(shù)為100左右； 參考詞匯：配件spare part; 電子郵件的開頭和結(jié)尾已為你寫好（不計(jì)入你所寫詞數(shù)）。Dear Sir， I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at

5、 Tele Mall in Wuhan, P.R. China. Ten days after that, it didnt ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China, it

6、 was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month. Thank you for your consideration. Sincerely yours, Bu Manyi行文邏輯：介紹緣由指明問題提出訴求。短文目的明確，言簡意賅。巧妙地運(yùn)用了大量的順

7、序詞和邏輯詞，如：Ten days after thatThenbutLaterTherefore等。詞匯短語：有效地使用了高級(jí)詞匯和習(xí)慣表達(dá)。如：高級(jí)詞匯desperate，consideration；習(xí)慣表達(dá)at least；it was impossible to fix it；on hearing that等。句式句法：使用了較豐富的句型結(jié)構(gòu)。如：定語從句I bought on 20th Apr.2008；狀語從句since it was a new model in China；虛擬語氣I require that you send me a new one等。此外還恰當(dāng)?shù)剡\(yùn)用了主被

8、動(dòng)語態(tài)，如：was told that the model had been sold out等。 假定你是李華，請(qǐng)根據(jù)下面提示寫一份英文投訴信件：1你收到電信公司上個(gè)月的話費(fèi)單后發(fā)現(xiàn)有些計(jì)算錯(cuò)誤，你覺得被多收（overcharge）了兩個(gè)國際長途費(fèi)用。2但當(dāng)你打電話詢問客服部門時(shí)，接電話的女孩態(tài)度非常粗魯。一方面她總是打斷你的話，另一方面她甚至說錯(cuò)誤在你。3你建議對(duì)這個(gè)女孩進(jìn)行懲罰，另外告訴她該如何對(duì)待客戶。你希望她能向你正式道歉。注意：1此投訴信應(yīng)寫給電信公司（China Telecom）服務(wù)經(jīng)理；2信的開頭與結(jié)尾已給出；3詞數(shù)100左右。Dear Sir， I am writing to

9、 let you know the deplorable attitude of one of your staff members. An early response will be appreciated. Sincerely yours, Li Hua【參考范文】Dear Sir, I am writing to let you know the deplorable attitude of one of your staff members. I received my telephone bill for the previous month from you and though

10、t there were some errors in calculation; I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that it was my own fault. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, a