智慧樹(shù)知到《酒店英語(yǔ)（海南聯(lián)盟）》章節(jié)測(cè)試答案

1、智慧樹(shù)知到酒店英語(yǔ)（海南聯(lián)盟）章節(jié)測(cè)試答案 智慧樹(shù)知到酒店英語(yǔ)（海南聯(lián)盟）章節(jié)測(cè)試答案第一章1、The following are the basic premises for room upgrading EXCEPT:A.overbookingB.double sellingC.equipment damageD.out of order答案: out of order2、The Reservations Department is responsible for carrying out the following duties EXCEPT:A.Receiving the reserv

2、ationsB.Taking care of all reservation-related proceduresC.Waking the guest up on time the next morningD.Updating the periodical report of guest resources答案: Waking the guest up on time the next morning3、Which is the duty of a concierge?A.Handling baggage for hotel guests.B.Updating the periodical r

3、eport of guest resources.C.Keeping in contact with guest resources.D.Maintaining accurate files on all reservations.答案: Handling baggage for hotel guests.4、To reduce customers complaints, we are not supposed to:A.Identify complaintsB.Stay quiet and listenC.Avoid difficult clientsD.Resolve ahead of t

4、ime答案: Avoid difficult clients5、Which should be the first step of check-out service:A.Printing the bill for the guest.B.Asking if the guest has recently signed any new bills.C.Presenting the bill and total to the guest.D.Answering any questions concerning the bill that the guest may have.答案: Asking

5、if the guest has recently signed any new bills.第二章1、What should the room attendant do when the luggage arrived at the floor before the team gusts live in the rooms:A.Open the doorsB.Take the luggage to a safety placeC.Check the luggageD.Check the room numbers and deliver the luggage one by one答案: Ch

6、eck the room numbers and deliver the luggage one by one2、Which is not in the same class of word with 'towel rack':A.Washing basinB.ToiletC.SofaD.Bathtub答案: Sofa3、What should the room attendant say when knock on the guests door:A.Is there anybody inside?B.Housekeeping.C.Im room attendant.D.Ho

7、usekeeping. May I come in?答案: Housekeeping. May I come in?4、Which is NOT included in the personal laundry service for the guests:A.ReplacementB.LaundryC.Pressing and ironingD.Shoe shining答案: Replacement5、What personalized housekeeping service can help the guests who is afraid of oversleeping:A.laund

8、ry serviceB.turn-down serviceC.morning call serviceD.room service答案: morning call service第三章1、What is the Fs playrooms and assorted facilities答案:C3、Where can the guests find the oxygen room and cardiovascular fitness equipment?A.At the saunaB.At the swimming poolC.At the health clubD.At the billiard

9、s答案:A4、What service cannot be found in the beauty salon?A.HaircutB.FacialC.ManicureD.Medicated bath答案:D5、Which equipment cannot be found at the health club:A.Stair machineB.Massage armchairC.Stationary bicycleD.Weight bench答案:B第五章1、The following are the common machines in a business center EXCEPT:A.

10、photocopierB.printerC.fax machineD.drying machine答案:D2、Who is the most important role in convention service?A.A convention managerB.A subordinate managerC.A kitchen managerD.A keynoter答案:A3、Which is inappropriate for a professional convention staff to do?A.Keep a neat, well-groomed appearanceB.Talk

11、about politics and religious belief to know the guests cultureC.Have friendly and direct eye-contact with meeting delegatesD.Have proper body language and smile to welcome guests答案:B4、Who are supposed to assist the guests to finish the Deposit Form or Valuables Deposit Form?A.The staff in the business centerB.The clerks in the front deskC.The clerks in the left-luggage officeD.The staff in the lost and found department