TAO-RM-RES-D020CheckingAvailability最新修正版

1、THE ST. REGIS SHANGHAI上海瑞吉紅塔大酒店培訓(xùn)活動綱要Task: 任務(wù):Checking Availability 查看可賣房Code序號:RM-RES-D020Objectives:At the end of this session, Reservations Sales Agent will be understanding how to accepting room reservations according to inventory availability.目的 :在課程結(jié)束的時候，預(yù)訂部銷售文員應(yīng)懂得如何按照酒店的可賣房情況來銷售房間。Standard ：1

2、. Reservation Sales associates will accept room bookings subject to verification of room inventory and availability status.2. Reservation Sales associates will accurately check the availability for the room type and period of stay requested by the inquirer. When number of rooms or specific room type

3、s requested are not available, the Reservation Sales associate will offer alternatives and options basing on availability to promote the booking.標(biāo)準(zhǔn):1. 預(yù)訂部銷售文員應(yīng)在查看酒店可賣房之后與 客人確認預(yù)訂。最新修正版最新修正版2.預(yù)訂部銷售文員應(yīng)按照客人所要求的房間類 型及入住日期查看是否有此類型房間，當(dāng)客 人所要求的房型我們已沒有時，基于我們的 可賣房向客人推薦其他選擇，并想辦法促銷 房間。Resources: Fli p Chart, Han

4、 dout, and tele phone, Compu ter with Oprea termi nal培訓(xùn)器材：白板，白板紙，培訓(xùn)資料，有 Oprea終端的 電腦。Method培訓(xùn)方式Training Steps培訓(xùn)步驟Time時間Introductio n介紹Lecture教學(xué)式Prep ared onFlip ChartShow “W.IFM " (Objectives) 顯示課程目的Pro logue: As a Reservati ons Sales Agent, we receive reservati on everyday, why we should check

5、availability before we confirm the rate to the guests?開場白：作為一名預(yù)訂部銷 售文員我們每天都要接預(yù) 訂，為什么察看可賣房如此 重要呢？So the objectives of this session5 Mi nutes最新修正版Method培訓(xùn)方式Training Ste ps培訓(xùn)步驟Time時間is:(Refer to Objectives of this TAO)今天這堂課的目的是：(參 考標(biāo)準(zhǔn)與程序The main content of this course2 Mi nutesContentsshould be:內(nèi)容這節(jié)課的主

6、要內(nèi)容是:Buzz Group 小組討論 The p rocedure of check ing availability15 Min utes察看可賣房的程序Lecture &Explan ati on教學(xué)式與講Divided train ees into two解groups to discuss the p rocedure of check ing availability.將小組學(xué)員分成兩組討論： 察看可賣房的程序' 3 Min utesDemon stratiShow ste ps on prep ared fli pchart. Explain reas on f

7、oron展示each ste p. Ask train ees to comme nt and questi on on each ste p.將所有程序的主要內(nèi)容事先10 Min utes寫在準(zhǔn)備好的白板紙上，逐 步作以講解，在講解過程中5 Mi nutes最新修正版最新修正版Method培訓(xùn)方式Training Steps培訓(xùn)步驟Time時間P ractice 練習(xí)Critique 評估要不時請學(xué)員發(fā)表建議并提 問。Summary 總結(jié)Demon strate how to check availability using Op rea. Show each ste p. After de

8、m on strati on. Refer back to fli pchart and review / discuss each ste p.用Oprea展示如何察看可賣 房，給其講解步驟，作展示 之后，回顧白板紙上的內(nèi) 容，并討論每一個步驟。Each trainee p ractices.每一個學(xué)員練習(xí)用Oprea察看 可賣房。Accord ing the p rocedure.按照程序。Total 40Mi nutesReview Key Poin ts:回顧要點：1. Ask questions and have p artic ipant explain thesta ndard and its imp orta nee.提問并請參與者解釋標(biāo)準(zhǔn) 及其重要性2. Summarize critique points最新修正版Method培訓(xùn)方式Training Steps培訓(xùn)步驟Time時間app licable to en tire group 總結(jié)評估過程中對整組有 用的要點3. Rein force and discuss thepoi nt:加強并討論以下要點： What in formati on we shou