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1、MOSAIC Competencies: Information Technology Study 2000-2001General CompetenciesTitle Description Administration and Management 管理能力Knowledge of planning, coordination, and execution of business functions, resource allocation, and production. 具有計(jì)劃制定、協(xié)調(diào)、業(yè)務(wù)發(fā)展、資源調(diào)配以及生產(chǎn)的知識(shí)。Arithmetic 計(jì)算能力Performs computa

2、tions such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages. 準(zhǔn)確運(yùn)用整體數(shù)字、分?jǐn)?shù)、十進(jìn)小數(shù)和百分?jǐn)?shù)完成項(xiàng)目估算Attention to Detail 關(guān)注細(xì)節(jié)Is thorough when performing work and conscientious about attending to detail. 在工作進(jìn)行中去關(guān)注細(xì)節(jié)Computers and Electronics

3、Knowledge of electric circuit boards, processors, chips, and computer hardware and software, including applications and programming. 電路板、處理器、芯片、計(jì)算機(jī)軟件、硬件包括軟件應(yīng)用和設(shè)計(jì)的知識(shí)Conflict Management 沖突管理能力Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minim

4、ize negative personal impact. 管理和分解沖突、委屈、對(duì)質(zhì)以及政治。用建設(shè)性的方式將個(gè)人消極情緒減少到最低。Contracting/Procurement Knowledge of various types of contracts, techniques for contracting or procurement, and contract negotiation and administration. Creative Thinking 創(chuàng)新能力Uses imagination to develop new insights into situations

5、and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable. 利用想象力在職位中顯示出新的見解,并應(yīng)用革新性的方案去解決問題。舊的方法和程序不適用沒有收益,構(gòu)思新的模式。Customer Service 服務(wù)意識(shí)Works with clients and customers (that is, any individuals who use or receive the

6、 services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about

7、available products and services; is committed to providing quality products and services. 為客戶和消費(fèi)者服務(wù),評(píng)估他們的需求、提供信息或協(xié)助,解決他們的問題,滿足他們的期望;了解有效產(chǎn)品和服務(wù);忠于產(chǎn)品質(zhì)量和服務(wù)。Decision Making 決策能力Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even

8、 in uncertain situations, to accomplish organizational goals; causes change. 制定合理的、全面的、客觀的決策;察覺決策的效果和暗示;甚至在不明確的形勢下付諸行動(dòng),完成組織的目標(biāo);促成變革。Economics and Accounting 經(jīng)濟(jì)核算能力Knowledge of economic and accounting principles and practices, tax law and practices, the financial markets, banking, and the analysis an

9、d reporting of financial data. 經(jīng)濟(jì)核算理論和實(shí)踐,稅法和實(shí)踐,金融市場,銀行業(yè)和金融資料的分析和報(bào)告的知識(shí)。Education and Training Knowledge of teaching, training, research, making presentations, lecturing, testing, and other instructional methods. 教學(xué)、培訓(xùn)、研究、制定Engineering and Technology 工程技術(shù)能力Knowledge of engineering concepts, principles

10、, and practices, and of equipment, tools, mechanical devices, and their uses to produce motion, light, power, technology, and other applications. External Awareness 外部感知能力Identifies and understands economic, political, and social trends that affect the organization. 辨別理解影響組織結(jié)構(gòu)的經(jīng)濟(jì)、政治、社會(huì)趨勢。Financial M

11、anagement 財(cái)務(wù)管理能力Prepares, justifies, and/or administers the budget for program areas; plans, administers, and monitors expenditures to ensure cost-effective support of programs and policies; assesses financial condition of an organization. 準(zhǔn)備,證明或管理項(xiàng)目預(yù)算;計(jì)劃、執(zhí)行、監(jiān)控支出以確保項(xiàng)目的支持和方針的有效花費(fèi)。Flexibility 適應(yīng)能力Is o

12、pen to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity. 接受改變和新的信息;制定行為和工作方式去適應(yīng)新的信息,條件的改變和意外的狀況;有效的處理不清晰的事情Information Management 信息管理能力Identifies a need for and knows where or h

13、ow to gather information; organizes and maintains information or information management systems. 識(shí)別需求,理解如何或哪里收集信息;組織和維護(hù)信息或信息管理系統(tǒng)Influencing/Negotiating 影響能力Persuades others to accept recommendations, cooperate, or change their behavior; works with others towards an agreement; negotiates to find mutu

14、ally acceptable solutions. 說服他人接受建議,合作和改變他們的行為;朝著一至方向工作;通過談判尋求相互接受的解決方案。Integrity/Honesty Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustwor

15、thy. Interpersonal Skills 人際關(guān)系能力Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to peopl

16、e from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. 對(duì)他人表現(xiàn)理解、友善、謙恭、機(jī)智、關(guān)注、禮貌;發(fā)展和維護(hù)高校的人際關(guān)系;甚至包括與那些難以相處、敵對(duì)的、悲傷的個(gè)人有效的交際;結(jié)交各種背景和不同層次的人;對(duì)于文化差、種族、性別、能力以及個(gè)體差別的差異感覺敏銳。Leadership 領(lǐng)導(dǎo)能力Influences, motivates, and cha

17、llenges others; adapts leadership styles to a variety of situations. 影響、激勵(lì)、挑戰(zhàn)他人;對(duì)于不同的層次改變領(lǐng)導(dǎo)風(fēng)格。Learning 學(xué)習(xí)能力Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self-learning and development. 運(yùn)用有效的學(xué)習(xí)技巧去獲得和應(yīng)用新的知識(shí)和技能;利用培訓(xùn)、

18、反饋和其他機(jī)會(huì)學(xué)習(xí)和發(fā)展。Legal, Government and Jurisprudence 熟悉政府、法律規(guī)定Knowledge of laws, legal codes, court procedures, precedents, legal practices and documents, government regulations, executive orders, agency rules, government organization and functions, and the democratic political process. 法律、合法規(guī)定、法院程序、法律實(shí)

19、踐和文檔、政府規(guī)則、執(zhí)行秩序、代理規(guī)則,政府組織形式及職責(zé),民主政治推進(jìn)。Managing Human Resources 人力資源管理能力Plans, distributes, coordinates, and monitors work assignments of others; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and

20、 that they are treated in a fair and equitable manner. 計(jì)劃、分類、匹配并監(jiān)控他人的工作;評(píng)估績效,提供反饋他們的工作成績;確保員工恰當(dāng)?shù)倪x拔、運(yùn)用和發(fā)展,運(yùn)用公證、公平的方式。Mathematical Reasoning 數(shù)字推理Solves practical problems by choosing appropriately from a variety of mathematical and statistical techniques. 通過對(duì)多種精確的統(tǒng)計(jì)技巧恰當(dāng)選擇來解決實(shí)際問題。Memory記憶力Recalls infor

21、mation that has been presented previously.恢復(fù)已經(jīng)出現(xiàn)的信息。 Mental Visualization 形象思維力Sees things in the mind by mentally organizing and processing symbols, pictures, graphs, objects, or other information (for example, sees a building from a blueprint, or sees the flow of work activities from reading a wor

22、k plan). 在腦中反映的事物通過智力組織和形象、圖片、圖表、物品和其他信息的處理。Oral Communication 口頭信息傳達(dá)能力Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convinci

23、ng oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 與個(gè)人或組織高校的傳遞信息(例如:想法和現(xiàn)實(shí));重視聽眾和信息種類(例如:技術(shù)的、感覺的、爭論的);形成清晰令人心悅誠服的口頭表達(dá);聆聽他人,關(guān)注非語言的暗示并作適當(dāng)?shù)姆磻?yīng)。Organizational Awareness 組織意識(shí)力Knows the organizations mission and functions, and how its social, political, and tech

24、nological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization. 了解團(tuán)體的任務(wù)和職責(zé),了解他的社會(huì)、政治、科技體系如何工作和如何有效的操作;這個(gè)包括綱要、方針、程序、規(guī)則和機(jī)構(gòu)貴、規(guī)章制度。Perceptual Speed 靈敏感知力Quickly and accurately sees detail in words, numbers, pictur

25、es, and graphs. 快速準(zhǔn)確看到消息、數(shù)字、圖片和表格的細(xì)節(jié)。Planning and Evaluating 計(jì)劃執(zhí)行力Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitor

26、s progress and evaluates outcomes. 組織工作,制定優(yōu)先權(quán),確定資源需求,制定長期或短期的目標(biāo)和戰(zhàn)略去完成,與其他的組織或部門配合完成目標(biāo),監(jiān)控進(jìn)度和評(píng)估成果。Problem Solving 解決能力Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. 識(shí)別問題;鑒別信息的精確度和中肯度;運(yùn)用合理的判斷

27、去產(chǎn)生和評(píng)估可供選擇辦法,然后進(jìn)行建議。Public Safety and Security 公共安全與防御力Knowledge of the military, weaponry, and intelligence operations; public safety and security operations; occupational health and safety; investigation and inspection techniques; or rules, regulations, precautions, and prevention techniques for t

28、he protection of people, data, and property. Reading 理解力Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations. 理解書面資料,包括技術(shù)資料、標(biāo)準(zhǔn)、規(guī)則、用法說明、報(bào)告、圖

29、表;應(yīng)用這些從書面資料中所學(xué)到的知識(shí)到特殊的情況中。Reasoning 推理力Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions. 識(shí)別解釋事實(shí)、資料、信息的標(biāo)準(zhǔn)、原理或關(guān)系;分析信息和獲得確定的推理或提出精確的論據(jù)。Self-Esteem 自我評(píng)價(jià)力Believes in own self-wort

30、h; maintains a positive view of staff and displays a professional image. 相信自己的價(jià)值;樹立公司一個(gè)正確的觀點(diǎn)和展示專業(yè)設(shè)想Self-Management 自我管理能力Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal s

31、upervision; is motivated to achieve; demonstrates responsible behavior. 設(shè)立明確的、現(xiàn)實(shí)的個(gè)人目標(biāo);以恰當(dāng)?shù)姆绞秸故靖叨鹊闹鲃?dòng)、努力和義務(wù)去完成工作;對(duì)最小限度的監(jiān)督起作用;有目的性的完成;對(duì)行為有責(zé)任感。Strategic Thinking 戰(zhàn)略思維能力Formulates effective strategies consistent with the business and competitive strategy of the organization in a global economy. Examines

32、policy issues and strategic planning with a long-term perspective. Determines objectives and sets priorities; anticipates potential threats or opportunities. 闡明與商業(yè)相關(guān)的有效戰(zhàn)略和全球經(jīng)濟(jì)中組織的競爭戰(zhàn)略。用長遠(yuǎn)的眼光去評(píng)估政策觀點(diǎn)和戰(zhàn)略計(jì)劃。制定目標(biāo)設(shè)置優(yōu)先級(jí);預(yù)見潛在的危機(jī)和機(jī)會(huì)。Stress Tolerance 壓力忍受力Deals calmly and effectively with high stress situatio

33、ns (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations). 在高度 壓力下能夠平和高效的處理事情。(例如,臨近最終期限,敵對(duì)方,緊急事件, 危險(xiǎn)狀況)Teaching Others 教授Helps others learn through formal or informal methods; identifies training needs; provides constructive feedback; coaches others on how t

34、o perform tasks; acts as a mentor. 用正式或非正式的方式幫助別人學(xué)習(xí);識(shí)別培訓(xùn)需求;提出建設(shè)性的反饋;指導(dǎo)他人如何完成任務(wù);勝任顧問。Teamwork 合作力Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. 鼓勵(lì)和促進(jìn)合作、自尊、信任和團(tuán)隊(duì)一致,培養(yǎng)承擔(dān)義務(wù)和團(tuán)隊(duì)精神,和他人配合工作達(dá)到目標(biāo)。Technical Compe

35、tence 技術(shù)技能Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. 利用通過正式培訓(xùn)獲得的知識(shí)和豐富的工作經(jīng)驗(yàn)去完成任務(wù);配合、理解和評(píng)估技術(shù)信息與工作的關(guān)系;在技術(shù)問題上給他人建

36、議。Technology Application 技術(shù)應(yīng)用能力Uses machines, tools, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format. 有效的利用設(shè)計(jì)、工具或設(shè)備;運(yùn)用計(jì)算機(jī)和應(yīng)用軟件去分析、傳達(dá)信息用合理的方式。Vision 想象力Understands where the organization is headed and how to make a co

37、ntribution; takes a long-term view and recognizes opportunities to help the organization accomplish its objectives or move toward the vision. 知道機(jī)構(gòu)的方向和如何為機(jī)構(gòu)服務(wù);接受長期的觀點(diǎn)和抓住機(jī)會(huì)幫助機(jī)構(gòu)達(dá)到目標(biāo)。Writing 書面表達(dá)能力Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for exampl

38、e, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience. 運(yùn)用正確的語法、標(biāo)點(diǎn)符號(hào)和拼寫;用簡潔的有組織的方式傳達(dá)信息;為有意向的人員提供適當(dāng)?shù)臅尜Y料,包括技術(shù)材料。Technical CompetenciesTitle Description Accessibility 技術(shù)可達(dá)到的能力Kn

39、owledge of tools, equipment, and technologies used to help individuals with disabilities use computer equipment and software. 工具、設(shè)備、技術(shù)知識(shí)去幫助無能力個(gè)體院用計(jì)算機(jī)設(shè)備和軟件。Artificial Intelligence 編程技能Knowledge of the principles, methods, and tools used to design systems that perform human intelligence functions. 用原理

40、、方法和工具去設(shè)計(jì)系統(tǒng)完成人工智能的功能。Business Process Reengineering 商務(wù)程序設(shè)計(jì)Knowledge of methods, metrics, tools, and techniques of Business Process Reengineering. 商務(wù)程序設(shè)計(jì)的技巧和方法、工具知識(shí)Capacity Management 智能管理Knowledge of the principles and methods for monitoring, estimating, or reporting actual performance or the perfor

41、mance capability of information systems or components. 進(jìn)行監(jiān)測、評(píng)估和匯報(bào)目前執(zhí)行情況或?qū)嶋H的信息系統(tǒng)執(zhí)行情況和組成的原理和方法的知識(shí)Capital Planning and Investment Assessment投資計(jì)劃以及利潤預(yù)估 Knowledge of the principles and methods of capital investment analysis or business case analysis, including return on investment analysis. 進(jìn)行資金投資分析或商業(yè)案例

42、分析,包括投資獲利分析的原理和方法的知識(shí)。Computer Languages 計(jì)算機(jī)語言Knowledge of computer languages and their applications to enable a system to perform specific functions. 運(yùn)用計(jì)算機(jī)語言和應(yīng)用知識(shí)去用系統(tǒng)執(zhí)行特殊的職責(zé)。Computer Forensics 計(jì)算機(jī)?Knowledge of tools and techniques used in data recovery and preservation of electronic evidence. 具備修復(fù)與保

43、存電子證據(jù)的方法和技巧Configuration Management 系統(tǒng)維護(hù)Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components. 計(jì)劃管理執(zhí)行、更新或信息系統(tǒng)綜合組成的原理和方法的知識(shí).Cost-Benefit Analysis 消費(fèi)系統(tǒng)分析Knowledge of the principles and methods of cost-benefit analy

44、sis, including the time value of money, present value concepts, and quantifying tangible and intangible benefits. 消費(fèi)系統(tǒng)分析,包括Data Management 數(shù)據(jù)管理Knowledge of the principles, procedures, and tools of data management, such as modeling techniques, data backup, data recovery, data dictionaries, data wareh

45、ousing, data mining, data disposal, and data standardization processes. 數(shù)據(jù)管理的原理、程序、使用原理的知識(shí),例如技術(shù)模型、數(shù)據(jù)備份、數(shù)據(jù)恢復(fù)、數(shù)據(jù)查詢、數(shù)據(jù)入庫、數(shù)據(jù)儲(chǔ)存、數(shù)據(jù)處理和數(shù)據(jù)程序標(biāo)準(zhǔn)化。Database Administration 數(shù)據(jù)庫管理Knowledge of the principles, methods, and tools for automating, developing, implementing, or administering database systems. 為自動(dòng)、升級(jí)、執(zhí)行、

46、管理數(shù)據(jù)庫系統(tǒng)的原理、方法和工具的知識(shí)。Database Management Systems 數(shù)據(jù)庫操作系統(tǒng)Knowledge of the uses of database management systems and software to control the organization, storage, retrieval, security, and integrity of data. 利用數(shù)據(jù)庫操作系統(tǒng)和軟件去控制數(shù)據(jù)的組成、儲(chǔ)存、修復(fù)、安全和完整的知識(shí)。Distributed Systems 分布系統(tǒng)Knowledge of the principles, theoreti

47、cal concepts, and tools underlying distributed computing systems, including their associated components and communication standards. Electronic Commerce (e-Commerce) 電子商務(wù)Knowledge of the principles, methods, and tools for conducting business online, including electronic data interchange. 能夠進(jìn)行在線商務(wù)操作包

48、括電子資料的交換的相關(guān)原理、方法、工具的應(yīng)用知識(shí)。Embedded Computers Knowledge of specifications and uses of specialized computer systems used to control devices (for example, automobiles, helicopters), including the appropriate programming languages. 詳細(xì)說明和使用專業(yè)的計(jì)算機(jī)系統(tǒng)去操作安裝設(shè)備驅(qū)動(dòng)程序,包括設(shè)計(jì)恰當(dāng)?shù)某绦蛘Z言的相關(guān)知識(shí)。Encryption 加密技術(shù)Knowledge of p

49、rocedures, tools, and applications used to keep data or information secure, including public key infrastructure, point-to-point encryption, and smart cards. 能夠保護(hù)數(shù)據(jù)和信息,包括點(diǎn)對(duì)點(diǎn)的編碼和智能卡的相關(guān)程序、工具和應(yīng)用軟件的知識(shí)。Hardware 硬件Knowledge of specifications, uses, and types of computer or computer-related equipment. 詳細(xì)說明計(jì)

50、算機(jī)的類型、使用和計(jì)算機(jī)相關(guān)的設(shè)備的知識(shí)。Hardware Engineering 硬件維護(hù)Knowledge of the principles, methods, and tools for designing, developing, and testing computer or computer-related equipment. 能夠運(yùn)用相關(guān)原理、方法和工具去設(shè)計(jì)、升級(jí)和測試計(jì)算機(jī)和計(jì)算機(jī)相關(guān)設(shè)備。Human Factors 人性化設(shè)計(jì)理念Knowledge of the principles, methods, and tools used to identify and ap

51、ply information about human behavior, abilities, limitations, and other characteristics to the design of tools, machines, systems, tasks, jobs, and environments for effective human use. 用相關(guān)的原理、方法和工具設(shè)計(jì)工具、機(jī)械、系統(tǒng)、任務(wù)、工作、環(huán)境為人類高效實(shí)用根據(jù)識(shí)別和應(yīng)用人類行為、能力、局限和其他的性格特征的信息。Information Assurance 信息保護(hù)系統(tǒng)Knowledge of method

52、s and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity. 運(yùn)用相關(guān)的方法和程序去保護(hù)信息系統(tǒng)和數(shù)據(jù),確保他們的有效、驗(yàn)證、機(jī)密和完整。Information Resources Strategy and Planning 信息資源戰(zhàn)略計(jì)劃Knowledge of the principles, methods, and techniques of information techn

53、ology (IT) assessment, planning, management, monitoring, and evaluation, such as IT baseline assessment, interagency functional analysis, contingency planning, and disaster recovery. 原理、方法、信息技術(shù)評(píng)估,計(jì)劃,管理,監(jiān)測和評(píng)價(jià),例如IT基線估價(jià),功能分析,預(yù)估,錯(cuò)誤恢復(fù)的知識(shí)。Information Systems Security Certification 信息系統(tǒng)的安全證明Knowledge of th

54、e principles, methods, and tools for evaluating information systems security features against a set of specified security requirements. Includes developing security certification and accreditation plans and procedures, documenting deficiencies, reporting corrective actions, and recommending changes

55、to improve the security of information systems. 相關(guān)的原理、方法和工具只是來評(píng)測 信息安全特征系統(tǒng)依靠一套必備的安全需要條件。包括發(fā)展中的安全證明和鑒定合格設(shè)計(jì)圖和程序,提出不足,糾正報(bào)告,建議改變?nèi)ジ纳菩畔⑾到y(tǒng)安全。Information Systems/Network Security 信息系統(tǒng)和網(wǎng)絡(luò)防御Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information

56、systems vulnerabilities, and provide or restore security of information systems and network services. 擁有預(yù)防信息系統(tǒng)的弱點(diǎn),提供和恢復(fù)信息系統(tǒng)安全并進(jìn)行網(wǎng)絡(luò)維護(hù)相關(guān)的方法工具和程序,包括信息安全設(shè)計(jì)的發(fā)展。Information Technology Architecture 信息技術(shù)體系Knowledge of architectural methodologies used in the design and development of information systems, inc

57、luding the physical structure of a systems internal operations and interactions with other systems. 建筑上的方法運(yùn)用到信息系統(tǒng)的設(shè)計(jì)和發(fā)展,包括內(nèi)在操作系統(tǒng)的內(nèi)在物理結(jié)構(gòu)和其他系統(tǒng)的交互作用。Information Technology Performance Assessment 信息技術(shù)性能預(yù)估Knowledge of the principles, methods, and tools (for example, surveys, system performance measures)

58、to assess the effectiveness and practicality of information technology systems. 原理、方法和工具(例如,測量,測量系統(tǒng)的性能)去評(píng)估信息技術(shù)系統(tǒng)的效力和實(shí)用性。Information Technology Research and Development 信息技術(shù)的研究與發(fā)展Knowledge of scientific principles, methods, and tools of basic and applied research used to conduct a systematic inquiry into a subject matte

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