BANQUETSOP Listing and OTJ Training Template

1、Crowne Plaza Lijiang Ancient Town 麗江時(shí)光皇冠假日酒店Task Number:序號(hào):BQT-0000Department:部門(mén):F&B Banquet餐飲部宴會(huì)廳Standard Operating Procedure標(biāo)準(zhǔn)操作規(guī)程Date Issued:發(fā)行日:07/2008Time To Train:培訓(xùn)時(shí)間:BANQUET SOP宴會(huì)標(biāo)準(zhǔn)操作規(guī)程Prepared By: 制訂人:Review By 檢閱人 :Approved By: 批準(zhǔn)人:Page 頁(yè)碼 1/3SOP LISTING and ON JOB TRAINING RECORD FOOD

2、 & BEVERAGE SERVICE: CHINESE RESTAURANTName: Position Title:Position Date: Trainers Name:CODES:T = Has been TRAINED in this Standard (Trainer + Trainee both initial and date).C = Has been assessed as COMPETENT in this Standard (Trainer + Trainee both initial and date). E = Department Head ENDORS

3、ES competency assessment (Initial and date). FBS BQT SOP #T CE0001HOW TO OPEN A FUNCTION ROOM(10 minutes)如何打開(kāi)多功能廳0002HOW TO OPEN / SET UP A BAR(10 minutes)如何開(kāi)吧0003HOW TO ESTABLISH A STAFF BRIEFING(10 minutes)如何組織員工交接班0004HOW TO CHECK THE BUFFET(25 minutes)如何檢查自助餐0005HOW TO REFRESH A FUNCTION ROOM(15

4、 minutes)如何恢復(fù)多功能廳0006HOW TO SET UP A WESTERN MEAL(25 minutes)如何擺西餐臺(tái)0007HOW TO CHECK A FUNCTION ROOM(45 minutes)如何檢查多功能廳0008HOW TO SET UP A COFFEE/ TEA BREAK(45 minutes)如何布置茶歇0009HOW TO SET UP A COCKTAIL TABLE(45 minutes)如何布置雞尾酒臺(tái)0010HOW TO SET UP A SET DOWN BUFFET(25 minutes)如何布置自助餐臺(tái)0011HOW TO SET UP

5、 A CLASSROOM STYLE(25 minutes)如何布置課桌式會(huì)議0012HOW TO SET UP THEATER STYLE(20 minutes)如何布置劇場(chǎng)式會(huì)議室0013HOW TO SET UP U-SHAPE STYLE(20 minutes)如何布置U型會(huì)議臺(tái)0014HOW TO SET UP HOLLOW SQUARE STYLE(20 minutes)如何布置回型臺(tái)0015HOW TO SET UP CHINESE WEDDING FUNCTION(25 minutes)如何布置婚宴0016HOW TO SET UP A FASHION SHOW(25 minu

6、tes)如何布置時(shí)裝表演0017HOW TO SERVE A BUFFET(45 minutes)如何服務(wù)自助餐0018HOW TO SERVE A COCKTAIL RECEPTION(35 minutes)如何服務(wù)雞尾酒會(huì)0019HOW TO SERVE A CHINESE BANQUET(45 minutes)如何服務(wù)中餐宴會(huì)0020HOW TO REFRESH A COFEE & TEA BREAK(25 minutes)如何更新茶歇0021HOW TO PREPARE RECEPTION DESK AND SIGNBOARD(25 minutes)如何準(zhǔn)備接待臺(tái)和指示牌002

7、2HOW TO FIND OUT THE MEAL AND BREAK TIME(20 minutes)如何確定食品和茶歇時(shí)間0023HOW TO PREPARE A SIDE STATION(10 minutes)如何準(zhǔn)備邊柜0024HOW TO SERVE AN OUTSIDE CATERING(45 minutes)如何進(jìn)行外賣(mài)服務(wù)0025HOW TO CLOSE A FUNCTION ROOM(10 minutes)如何關(guān)門(mén)0026BOH MAIN TENAINCE STOREROOM & PANTRY(10 minutes)庫(kù)房和備餐間的維護(hù)0027BOH MAINTENAI

8、NCE LINEN(10 minutes)棉織品的維護(hù)0028HOW TO MOVE AND STACK CHAIRS(10 minutes)如何移動(dòng)和疊放宴會(huì)椅0029HOW TO TAPE DOWN AN ELECTRICAL CORD(10 minutes) 如何布置線路0030HOW TO SET UP A TV & VIDEO(10 minutes)如何布置電視錄像機(jī)0031HOW TO SET UP A SIDE PROJECTOR(10 minutes)如何布置便攜式投影機(jī)0032HOW TO SET UP AN OVERHEAD PROJECTOR(10 minutes)如何擺放投影機(jī)0033HOW