商務(wù)英語(yǔ)視聽(tīng)說(shuō)1-16單元

1、商務(wù)英語(yǔ)視聽(tīng)說(shuō)Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent

2、interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking

3、and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If some

4、thing blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best mot

5、ivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for al

6、l staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job p

7、ays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them. What about the paid holidays, insurance, and things like that?How much time will it take for me to be pro

8、moted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part II Language FocusName: CaiNingPersonality: serious-minded;

9、calm; humorous; easy-goingStrengths: the ability to work with all types of people Weakness: perfectionist; impatientWork experience: six years 'financial industry experience with several companies; two years experience in an investment bankQualification: graduated from Peking University in 2001

10、majoring in accounting; fluent English; bookkeepingand accounting proficiency in English.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: W ould I be able to work abroad in one of your overseas branches?Part III Viewing and SpeakingVideo 1Reasons for join

11、ing the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceQuestionsHe was involved in a factory restoration in Nanji

12、ng.Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Bu

13、siness Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know ) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer's questions, eg,“I would ra

14、ther like to establish my owncompany 4. Ask inappropriate questions, eg.“Can I take time off for vacation?5. Self-conceit “ I have no weakness.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTask 11) I haven 't seen you for years.2) What do you do now?3) I 'm in the

15、 Research and Development Department.4) I knew you 'd do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 21) personnel management2) developing markets3) planning4) execu

16、tion5) sales targets6) team performance7) customer base8) customer satisfaction9) selecting, developing and managing10) cost-effective11) on time12) of good quality13) human and material resources14) training needs15) continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: finan

17、cial accountsLucy White: data processingAdaBalck: management accounts2. Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2.Names Likes DislikesJerome making a lot more m

18、oney; having lots of independence in doing thingsfeeling tiredsometimesRobinhaving been to a lot of places too much traveling; having very little time tospend with his familyColingood salary and benefits noisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of expe

19、rienceJanetmeeting a lot of new & interesting people often having dinner parties in the evening;having little time with her family and babyUnit 3Part I Warm -up1) ensure smooth business communication2) the purpose of your call3) all the documents you' II need4) schedule a specific time5) all

20、 distract ions.6) confirm that you have un derstood each point.7) in terrupti ons.8) stro ng acce nt.9) you sound polite and agreeable.10) the optio nal choice method,11) len gthy calls.12) smile while you are talki ng.Part II Liste ning and Speak ingTask 1F F TT F T F FTask 2 Leavi ng a messageMess

21、age NoteTo: Louise Pauls onFrom: Paul JacksonPho ne: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make somechanges to the order. It' s urgent.Take n by: RoyPart III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that we'

22、; vust received your sample of the new assemblycoffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we' re quite happy with the quality and design of the table,but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won'

23、be able to get to your company early onSaturday because of the rail strike. I probably won' t arrive until that afternoon.Video 21.1) A 2)C 3)C 4)C 5)B 6)C2.1) “ Hold on, please. I ' ll connect you. 2) “ I ' m afraid you' ve dialed the wrong extension.3) “ Oh, sorry to have interrupt

24、ed you. Can you give me Henry Miller' s extension, please?4) “ I ' m very sorry, I didn' t notice that. I' ll put you through right now. Please wait a minute.5) "It ' s me aga in Ms. Man del. I ' m still hav ing trouble gett ing through to Henry Millerhelp? 6) “ Oh, I &#

25、39; m terribly sorry for the trouble.Unit4Task 11Formal*Good afternoon, I' d like to call the meeting to order.* First of all, let' s discuss 2Informal*OK, everyone is here *So, why don ' t we start with 3Informal* Right, you know why we are here.* Maybe we should do it like this4Formal*

26、Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to5Informal*Right, let ' s get down to business * I suggest we deal with that6Formal*Well, gentleman, it' s a pleasure to be here today*I ' d like to start withTask 21) Arrive at th

27、e meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes.Part II Viewing & SpeakingVideo 1F FF T FVideo 21) To figure out the reason for the s

28、ales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and SpeakingTask 1C B B C ATask 21) daily routine in the office2) whether the visitor has an appointment or not3)

29、greet the visitor4) the visitor' s name, title and position5) apologize and make some suggestions6) express regret and explain why7) date, time, name and the firm the visitor works for.8) considerate and warm9) keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11

30、) George is travelling on business.2 He will stay for about a week.3 He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. It-free. ' s duty5) No, good for personal use rather than commercial use are not subject to duty, and they are within

31、 the limit.Video 2Unit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle Chin

32、a3) enterprise software company in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1B A D E CVideo

33、2The things that Joan Copper does badlyShe does n't con sider the audie neeShe does n'thave clear objectivesHer presentation isn't well -preparedThere isn't a clear structure (beginning, body, end)she doesn't speak clearlyshe doesn't speak at the right speedshe doesn't ma

34、intain eye contact with the audienceshe doesn't appear confident and positivethe visual aids aren't clear and helpfulshe doesn't use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller 2.people-friendly 3.arm movement 4.heavier 5.its c

35、ontrollerTask 2Small and elegantEasy to set up: all you need is a touch -tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTask 1Task 21.$2200 2.

36、three years 3.22 4.20 5.free for three years,$150/year after three years 6.within three weeks 7.within 24 hoursUnit 8Part I Listening and SpeakingTask 11.remained flat 2.went up 3.rose reached a peak 4.up down droppedTask 2The growth trend more than 37%the persistent high price RMB48 millionaccounte

37、d for40.6% domestic routes RMB16869 millionPart III Viewing and SpeakingVideo 1Task1.increased significantly3. dropped by 50%4. continues to rise5. grows fastVideo 2Task 1A B D F GTask 21.annual turnover3. total output of washing machines4. market share of refrigeratorsUnit 91.Listening and Speaking

38、Task 1F F T F F TTask 2new reputationworld leadersladdies ' s clubs 835 latest2. Viewing and SpeakingVideo 1TaskC B C A CVideo 2TaskA C B A BUnit 101.Listening and SpeakingTask 1sample trade terms scope of its business initiating the business negotiation processclassified general inquiriesquotat

39、ions for certain articlespacking conditionsspecific inquiries regular customers generated representative Task 2 1)Steel screws in all sizes.2) Because the supplier is able to supply larger quantities at more attractive prices.3) CIF.4) He looks forward to the supplier s offer.2.Viewing and SpeakingV

40、ideo 1Taskrent to his guests quotearound the corner a letter of credit$650010 percentage $7850two to three weeksVideo 2TaskUnit 111.Listening and SpeakingTask 1firm order acceptance terms and conditions terms of payment bindabide byterminate arbitrationTask2B C A B2.Viewing and SpeakingVideo 1have a

41、 problem with protects cost decorative European tastes Long -distance Sales Increase retailers LogoVideo 2Bran Gifts ZWS10A 1000 Cartons $18 XG7 bown box September 10, 2005 Toronto 110% of the invoice value against all risks Confirmed, irrevocable15thQuanlity and QantityUnit 12Listening and speaking

42、Task 1:Bank transferthe beneficiarythe paying instructionslocal bankwhen the size of payment is not attractive enoughthe shipping documents credit rating exporterTask 2:Applicant 1 beneficiary 8 2 4 opening bank 7 confirming bankVideo 1task:A lump sum paymentpayment by installments cash and delivery

43、 advance paymentfinal acceptanceone month of the final deliveryVideo 2task:Australia SB-87654 US$50000 5 2 100 allowedJanuary 18.2006 beneficiary' s15 daysUnit 13Listening and speakingTask 1:Competitive priceget to the marketmarketing channels end usersLose outTask 2:Within 3 months after the co

44、ntract is signedno in Julyin mid -JuneShipping space fully bookedVideo 1task:Part of our workshop 10 daysa backing of ordersfull capacityInstalledSeptember 20thguaranteewon' t be complete onward transportThe last possible dateVideo 2task:T F F T FUnit 14Listening and speakingTask 1:The insurance

45、 company or the shipping companyComplete and clear proof provided by competent investigating authorityBy making a refund and compensating for other direct losses or expenses, selling the goods at lower prices, or replacing the faulty goods.Task 2:Complaint 1:David brown 3a distributionAlmost 30%of t

46、he goods were damaged in one way or another withdraw payment until a solution has been worked outcall him backComplaint 2:Mrs. McCallACC companyquality not the same as the samplessend the whole lotback 0181-993-421 5:30Video 1task:Lodged a claim 15 sets were badly damaged rough handling by the shipp

47、ing company take the matter up with themin good conditioncareless handling at some stage prior toshipment survey report replace all 15 sets as soon as possible settle your claim immediately your cooperationVideo 2 task:Because 15 cases of goods they received were badly damaged.Because the damage was due to rough handling in transit and the con