酒店英語(yǔ)訂房

1、精選優(yōu)質(zhì)文檔-傾情為你奉上Chapter 1 Front Desk 前臺(tái)Unit 2 Room Reservations 客房預(yù)訂經(jīng)典對(duì)話(huà)R=Reservation Clerk 預(yù)定員 G=Guest 顧客R：Good morning. Room Reservations . May I help you?您早，客房預(yù)訂部，請(qǐng)問(wèn)有什么可以幫助您？G：Yes,Id like to book a room.我想預(yù)訂一個(gè)房間。R：Thank you, sir. For which date and how many guests will there be in your party?謝謝您。要訂在

2、什么時(shí)候？您一行有多少人？G：From April 16th to 20th .Just my wife and myself.4 月 16 日到 20 日。只有我和我太太。R：From April 16th to 20th .And which kind of room would you prefer, sir?4 月 16 日到 20 日。請(qǐng)問(wèn)您想預(yù)訂哪種房間。G:A Twin，please.R：Could you hold the line please? Ill check our room availability.(After a while ) Thank you for wa

3、iting , sir. We have a twin room at US$180 per night, will that be all right?請(qǐng)別掛斷好嗎？我來(lái)檢查一下是否有空房間。（過(guò)來(lái)一會(huì)兒）讓您久等了，先生。我們有空余的雙床間，現(xiàn)在價(jià)格是每晚 180 美元，這樣可以嗎？G：Ok, Ill take it.好的，我訂了。R：Thank you ,sir. May I have your name and phone number, please?謝謝您，先生。您能告訴我您的姓名和電話(huà)號(hào)碼嗎？G：Sure. May name is Aaron Johnson, and my ph

4、one number is 3242-5827.沒(méi)問(wèn)題。我叫艾倫.約翰遜，電話(huà)是 3242-5827.R：Mr. Aaron Johnson, phone number is 3242-5827.Excuse me, how do you spell your first name?艾倫.約翰遜，電話(huà)是 3242-5827。請(qǐng)問(wèn)怎么拼寫(xiě)您的名字？G：Its double A,R,O,N.兩個(gè) A,R,O,N。R：Double A,R,O,N. Thank you,Mr. Johnson. May I have your arrival time on April 16th?兩個(gè) A,R,O,N

5、。謝謝您，約翰遜先生。請(qǐng)問(wèn)您 4 月 16 日大概什么時(shí)候到酒店？G：Around 9 p.m.大約晚上 9 點(diǎn)。R：Mr. Johnson, for the unguaranteed reservation, we can only hold the room by 6 p.m., because it is the peak season now. If you make a guaranteed reservation ,we can hold the room overnight. Would you like me to make a guaranteed reservation b

6、y credit card?約翰遜先生，因?yàn)楝F(xiàn)在是旺季，我們酒店的非擔(dān)保預(yù)訂只能保留到下午 6 點(diǎn)。您若做了擔(dān)保預(yù)訂，我們可以整夜都保留您的預(yù)訂。您愿意用信用卡做擔(dān)保預(yù)訂嗎？G：Fine. Do you accept American Express?好的。你們酒店接受美國(guó)運(yùn)通卡嗎？R：Yes. May I know the number?接受，請(qǐng)問(wèn)信用卡號(hào)是多少？G：Its 號(hào)碼是 .R：Thank you, Mr. Johnson. Youve made a guaranteed reservation at the Guangzhou xx Hotel, from April 16th

7、to 20th for 5 nights. If you cant arrive as schedule, please inform us before 6 p.m. on April 16th .Thank you for calling and we look forward to serving you.謝謝您，約翰遜先生。您已經(jīng)在廣州 xx 酒店辦理了擔(dān)保預(yù)訂，從 4 月 16 日到 20 日，預(yù)住 5天。您若不能如其到達(dá)，請(qǐng)務(wù)必在 16 日下午 6 點(diǎn)前通知我們。感謝您的電話(huà)，我們期待能為您服務(wù)。常用句型百寶箱1. 預(yù)訂基本應(yīng)對(duì)1) Do you have one single r

8、oom for two nights?我想預(yù)訂兩個(gè)晚上的單人房一間，行嗎？2) Reservations. Can I help you?客房預(yù)訂部，可以為您效勞嗎？3) Id like to reserve a room.我想訂個(gè)房間。4) How many nights do you wish to stay?您希望住幾晚？5) How mach is the room?房租是多少？6) Which date would that be?要訂在什么時(shí)候？7) How many guest will there be in your party?您一行有多少人？8) May I know y

9、our name /phone number/Email?能告訴我您的姓名/電話(huà)號(hào)碼/電子 郵件嗎？9) How do you spell that?請(qǐng)問(wèn)怎么拼寫(xiě)？10) Could hold the line, please? Ill check our room availability.請(qǐng)別掛斷好嗎？我來(lái)檢查一下是否有空房。11) Thank you for waiting, sir/maam.讓您久等了，先生/女士。12) Ill arrive late, but please keep my reservation.我會(huì)晚一點(diǎn)到，請(qǐng)保留所預(yù)訂的房間。13) Would you lik

10、e me to make a guaranteed reservation by credit card?您愿意用信用卡來(lái)?yè)?dān)保預(yù)訂嗎？14) Id like to confirm your reservation.我想確認(rèn)一下您的預(yù)訂。2. 海外預(yù)訂1) May I have your airline and flight number, please?請(qǐng)告訴我您搭乘的航空公司和班機(jī)號(hào)好嗎？2) We offer free transportation to and from airport.我們提供免費(fèi)的機(jī)場(chǎng)迎送服務(wù)。3) We have a counter at the airport w

11、here our representative will escort you to the car.我們?cè)跈C(jī)場(chǎng)設(shè)有柜臺(tái)，到時(shí)將有機(jī)場(chǎng)代表護(hù)送您上車(chē)。4) Do you know arrival time at xx airport ,sir?您知道您抵達(dá) xx 機(jī)場(chǎng)的時(shí)間嗎？5) Do you mean local time ?您指的是當(dāng)?shù)貢r(shí)間嗎？6) Where can we contact you in Guangzhou?在廣州我們可以經(jīng)由哪個(gè)單位跟您聯(lián)絡(luò)？7) Care of xx company, the number is 可以由 xx 公司轉(zhuǎn)告我，電話(huà)號(hào)碼是8) We look

12、 forward to serving you. Have a safe trip.我們期待能為您服務(wù)。祝一路平安。3. 對(duì)房間和床具的偏好1) What kind of room would you prefer?您想要什么樣的房間？2) Id like to reserve a room with a sea/mountain view.我想要一個(gè)可以看到海/山的房間。3) Id like a room with very large bed/balcony.我想要一間有大床/陽(yáng)臺(tái)的房間。4) Certainly ,sir. Well book you into a room with a

13、 Queen-size/King-size bed.好的，先生。我們會(huì)為您等級(jí)一間有大號(hào)床/特大號(hào)床的房間。4. 房?jī)r(jià)和付款事項(xiàng)1) A single room is US$180 per night, with 10% tax and 10% service charge.單人房每晚 80 美元，外加 10的稅金和 10的服務(wù)費(fèi)。2) We have a double at KH$800 and HK$1000 available. Which one would you prefer?我們有價(jià)位在 800 員和 1000 員港幣的大床間，您喜歡哪一種？3) Does the price i

14、nclude breakfast?這個(gè)價(jià)錢(qián)包括早餐嗎？4) Im afraid we have no credit arrangements with your company. We will need an advancedeposit by bank draft or in cash before the reservation date.恐怕我們和貴公司沒(méi)有信用貸款的協(xié)定，您得在預(yù)訂得日期之前，預(yù)先送了銀行匯票和先進(jìn)，座位訂金。5) We offer special rates for your company, sir. For a single room, there is a 1

15、5% discount.我們酒店為貴公司提供特價(jià)，先生。單人房可以打 8.5 折。6) Shall we charge this to your company?我們是向貴公司收費(fèi)嗎？7) Which department (of your company ) should the bill made out to?我說(shuō)門(mén)應(yīng)該將賬單送到（貴公司）哪個(gè)部門(mén)？8) Do you accept credit cards/travels check?你們酒店接受信用卡/旅行支票嗎？5. 指定的房間沒(méi)空缺或房間客滿(mǎn)1) Im afraid we have no twin rooms available,

16、 but we can offer a double room.我們恐怕沒(méi)有空余的雙床間了，但可以提供給你一個(gè)大床間。2) Im afraid we have no suites available. Would you mind a twin instead?我們恐怕沒(méi)有空余的套間了。您介意改訂雙床間嗎？3) Im sorry,but we are fully booked for those days as it is the peak season.很抱歉，因?yàn)槭峭?，那段時(shí)間的客房都被預(yù)訂光了。4) Is it possible for you to change your reser

17、vation date?您可不可以改變預(yù)訂日期呢？5) This is the busiest season. Im very sorry, but could you call us again later this week? We mayhave some cancellations.現(xiàn)在是旺季，非常抱歉，但是請(qǐng)您這個(gè)周末再打來(lái)好嗎？可能會(huì)有人取消預(yù)訂。6) Can you book me into another in the area?可不可以在當(dāng)?shù)貫槲翌A(yù)訂另外一家旅館呢？7) We hope well have another opportunity to server you.我

18、們期待下次能再為您效勞。6. 確認(rèn)預(yù)訂1) Is this a new reservation or a confirmation call?您這個(gè)電話(huà)是新的預(yù)訂，還是確認(rèn)預(yù)訂呢？2) Id like to confirm a reservation.我要確認(rèn)一下預(yù)訂。3) Your room is confirmed.您的預(yù)訂已經(jīng)得到確認(rèn)。4) Im afraid that we have no record of a reservation（for that date）in your name.恐怕我們沒(méi)有您那天預(yù)訂的記錄。5) Shall I make a reservation for you now?我現(xiàn)在為您預(yù)訂好嗎？6) When did you make the reservation?您什么時(shí)候預(yù)訂的？7) In whose name was the reservation make?這