商務(wù)英語溝通

1、商務(wù)英語溝通BusinessEnglishCommunicationChapterOneHowtoApplyfortheIdealJob如何申請理想的本課要點(diǎn).ReadingJobAdvertisement解讀招聘廣告Asyouread,askyourselfthesequestion1 .DoIhavetheformalqualificationrequired?2 .DoIhavetheexperiencerequired?3 .AmIreallysuitedforthejob?4 .WhatdoIknowabouttheemployer?分析特定的招聘廣告在求職信件中tK寫些什么引起招聘

2、者的注意5 .Whatmakesmespeciallysuitedforthejob?二.AnalysingaSpecificJobAdvertisement.WhattoMentioninYourLetterorEmail四.AttractinganEmployer'sInterest五.HintsandTips技巧提示Herearesomegoodwaystomakeyourapplicationletterstandout:I.Lookforsomethingunusualinyourexperienceorqualifications6 .Makethecontentsofyo

3、urletterappropriateforthejob7 .Avoidannoyingphrases8 .GetsomeonetoreadyourletterbeforeyousenditNEVERsendyourfirstdraft9 .Keepthelettershort10 Mentiontheorganisation11 Makeyourletterphysicallyeasytoread*Don'tusehandwriting*Useagoodqualityprinter*Useshortsentencesandparagraphs*Useplentyofbreaksand

4、whitespace*UseatypeorfontthatcanbeeasilyreadanduseboldnderliningorCAPITALS*Useaspell-checkprogrammebut12-pointsize*Don'toveruseitalics,don'trelyonthatalone.Youmustalsocheckyourletterpersonallybeforeyousendit.*Don'tusecolouredorfancypaper8.Remembertostatewhichjobyouareapplyingfor9.Bereali

5、stic10.Checkagain六.PracticeMakesPerfect實(shí)踐造就完美專業(yè)詞匯不面試革新Reputation名譽(yù)聲望Professional專業(yè)人員職業(yè)運(yùn)發(fā)動Qualification資格Unpredictability可預(yù)測性Continuity連續(xù)性Candidate候選人應(yīng)試者Architect建筑師Jobseeker求職者People-orientated以人為本的Prestige威望影響力Applicationletter求職信Interview采訪Offend冒犯Summarize總結(jié)概述Demonstrate證實(shí)示范Commitment承諾保證Innovati

6、onCoverage新聞報(bào)道Template模板Overlook俯瞰無視簡歷與面試Chapter 2 oResumeandtheInterview本課要點(diǎn)一.TheRasumeorCurriculumVitae簡歷二.TheEssentials根本要素*FullnameinChinesecharactersandPinyin.Underlineyourfamilyname*Adress*TelephoneNumber*Age,indicatedbydateofbirth*Gender,indicatedbyMr,Mrs,Miss,Ms.Herearesomeofthethingsthatcan

7、beincludedifyouhavethem:*e-mailaddress*Faxnumber*PhotographQualifications:Listyourqualificationsclearly,startingwiththehighestEducation:Listtheschoolandothereducationalinstitutionsyouhaveattended,againstartingwiththehighestormostrecent.PreviousEmploymentSkillsInterestsandhobbiesFuturecareer三.Modelre

8、sumesingle-pageversion簡歷樣本四.InterviewEssentials面試要點(diǎn)五.WhatDoYouDoNow如何準(zhǔn)備Timesspentinpreparationisneverwasted.Timewastedisneverspentinpreparation.Quitesimply,tobetotallyconfidentaboutyourchancesofsuccessyoumustknowalmosteverthingthereistoknowabout:*Thecompany*Thejobadvertised*Theoverallbusinessenviron

9、mentthecompanyoperatesin*Thebusinesscultureofthecompany"Existingemployeesyoumightknow*Whereyoumightfitintothecompany*Thesalaryyoumightbeoffered六.TheBigDay面試當(dāng)天七.WhatDoIWear如何著裝八.WhatQuestionsWillTheyAsk面試問題九.BePositive要積極主動十.YouDotheTalking把握表述時機(jī)H一.DealingwithNegativesattheInterview正確處理面試中的消極因素十

10、二.StrengthfromWeakness變不利為有利十三.HintsandTips技巧提示"Names*Eyecontact*Sitcomfortably專業(yè)詞匯Curriculumvita個人簡歷Resume履歷Clerk文員Coordinator協(xié)調(diào)員Turnover營業(yè)額Orchestra管弦樂隊(duì)Martialarts武術(shù)Facility設(shè)備Innovation革新創(chuàng)新Sector部門Annualreport年度報(bào)告Trainers運(yùn)動鞋Pattern模式圖案Constancy咨詢公司Bachelor學(xué)士Master碩士DoctorPh.D博士Chapter 3 reeSp

11、okenBusinessCommunication口頭商務(wù)溝通本課要點(diǎn)*Thefirst,asalways,istospendasmuchtimeaspossibleonpreparation.*Thesecondistothinkcarefullyabouttheactualcontent.*Thethirdistopractiseyourpresentation.一.PreparingfortheTalk為演講準(zhǔn)備1 .Theaudience2 .Theintroduction3 .Thefacts4 .Visualaids5 .Don'ttrustthetechnology6 .

12、Thevenue7 .Thelength8 .Bereadyforquestions二.PreparingTheContent搜集素材1.Structure*Aclearintroductionisessential.*Thenyoumoveontothemainpartofyourpresentation.*Finally,youmusthaveaconclusion.2.Howlongshoudyourpresentationbe?KeepItShortandSimple三.PracticeandPresentationTechniques練習(xí)示范與演講技巧四.HintsandTips技巧

13、提示1 .Whenyoustanduptobegin,takeyourtimeandtrynottoappearnervous.2 .Mostofthetimeyouwillbespeakingtopeoplewhowanttohearwhatyouhavetosay.3 .Talktothepeopleintheaudience.4 .Becarefulaboutthethingsyoudowithyourhandswhenspeaking.5 .Don'tjustreadyourspeakingnotes.6 .Don'tspeaktoofast.7 .Useonlyafe

14、w,well-chosen,visuals.8 .Pausebeforeyoumoveintothefinalpartofyourspeech.9 .Don'trunawaytheminuteyouhavecompletedyourpresentation.ZE.PracticeMakesPrefect實(shí)踐造就完美專業(yè)詞匯Presentation發(fā)言陳述conciseness簡明address致辭演講conference會議協(xié)商Technician技術(shù)員ChiefExecutiveOfficer首席執(zhí)行官layout布局atmosphere氣氛Regionalsalesmanager地

15、區(qū)銷售經(jīng)理audio-visualaids視聽輔助工具lectern講臺Recruit征募招聘draft草圖匯票resist反抗distraction注意力分散temptation誘惑Conclusion結(jié)論pause停頓volume音量書卷eyecontact目光接觸眼神交會ChapterFourCommunicatingwithColleaguesandCustomers同事溝通及客戶溝通本課要點(diǎn)一.UnspokenMessages非言語信息Hereareafewquestionstoconsideraboutnon-verbalcommunications:I.Howdoyouthink

16、youlook?2 .Howcanyouchangeyourclothingmessage?3 .Whatnon-verbalcommunicationsdoyounotlike?4 .Whatassumptionsdoyoumake?5 .Doyoumakegroupassumptions?二.FriendlyCommunications傳遞好消息三.CommunicatingSensitively敏感性溝通四.ProblemCommunications問題溝通五.HintsandTips技巧建議1.Stayclam2.Listen3 .Don'tassume4 .Explaincl

17、early5 .Speakclearly*Donotusejargon.*Donotuselongwordswhereshortoneswilldo.*Makesurethatyouspeakataspeedthatallowspeopletounderstandwhatyouaresaying.*Pausefrequently.6 .Askfordetails7 .Checkandrespond8.CloseA.HearingandUnderstanding-AchievingBoth傾聽與理解-兩者兼顧七.Action行動1 .Dowewantthepersontodecidetheact

18、ionaftercommunicatiion?2 .Dowewantthepersontotakeactionthatwehavealreadydecided?3 .Doweunderstandtheeffectstheactionmayproduce?八.Checking核查*Askquestion.*Donotmakeassumptions.九.CommunicatingwithBosses與老板溝通“Thebossmaynotalwaysberight,butheorsheisalwaystheboss.1 .Listen2 .Askforsuggestions3 .Leadyourid

19、easintotheideasoftheotherperson4 .Explainclearly5.Askforsuggestionsagain6.Offertorevise7.Checking8.Followup十.AFact忠告aSuccesshasmanyfathers.Failureisanorphan.專業(yè)詞匯Comment評論意見potential可能性潛力context語境背景phenomenon現(xiàn)象奇跡Criminal罪犯investmentadviser投資參謀district行政區(qū)地區(qū)bonus獎金紅利Dedication奉獻(xiàn)commitment委托提交initiative

20、主動權(quán)首創(chuàng)精神announcement宣布通告identificationcard身份證embarrassment為難拮據(jù)maintenance維修保持Reprimand譴責(zé)訓(xùn)斥conversation談話社交grievance不滿委屈jargon行話component組件ChapterFiveWrittenCommunication書面溝通本課要點(diǎn)一.ComposingYourMessage內(nèi)容組織*Taketheexampleofaproposedmeeting.It'snogoodwritingamessagesayingthatameetingistobeheldifyoudo

21、ntstatewhatisgoingtobediscussed.*Noonewillcometoyourmeetingunlessyougivehimorheragoodreasonwhytheyshouldattend.*Unlessyoustateadateandtimewhenameetingisgoingtobeheldpeoplecantattend.*Wherethemeetingistotakeplaceisalsovital.*Whoistobeinvolvedisalsoessentialinformation.Peoplewillnotcometoaneventifthey

22、donotknowthattheirattendanceisexpected.*Whatisthesequenceofevents?Howwilldecisionsbeimplemented?二.WrittenFormsofCommunication書面溝通的形式*Yourcommunicationshouldnotincludeunnecessaryinformation.*Yourcommunicationmusthaveappropriatecontent.*Yourcommunicationmustcontainthecorrectfacts.*Yourcommunicationsho

23、uldaviodtheuseorjargonandunnecessarytechnicalterms.*Yourcommunicationshouldintroducethepurposeandmissionofthepaper,haveanexplanatorycontentandshouldendwithaclearconclusionorrecommendation.*Yourcommunicationshouldalwaysbespell-checkedandreadbyacolleaguebeforeitisissued.三.Let'sPractise練習(xí)四.Hintsand

24、Tips技巧建議1.SizeMatters.Usea12-pointtype.2 .Usewhitespace.3 .Readaloud.專業(yè)詞匯Electronicstorage電子儲存memo備忘錄sequence順序agenda議程proposal提議求婚Biography傳記個人簡介quotation弓I文才艮價單recommendation推薦信bangle手鐲Pendant耳環(huán)墜子textmessage短信internationalpurchasingmanager國際采購經(jīng)理Explanatorycomment備注assessment評價估計(jì)paymentdue已至U期應(yīng)付款sc

25、issor剪刀刪去Stapler訂書機(jī)Cashflow現(xiàn)金流amateur愛好者外行sponsorship贊助ChapterSixBusinessMeeting商務(wù)會議本課要點(diǎn)一.WhyPeopleHoldMeetings為何舉行會議*Tocommunicatepolicies*Toissueinstruction*Tolistentoreview*Toholddiscussions*Toensurethateveryoneisawareofwhatisgoingon*Toreviewexperiencesandfutureaction*Tprovidewrittenrecords二.Meet

26、ingStyles會議風(fēng)格AuthoritarianInclusiveCombatRoutineInformal三.WritingtheRecordsofBusinessMeeting商務(wù)會議紀(jì)要四.TheDisadvantagesofaVerbatimRecord逐字逐句的會議記錄的缺點(diǎn)*Theycontainfullinformationaboutwhenandwherethemeetingtookplace.*Theyrecordthenamesofthepeopletakingpart.*Theylistpeoplewhodidnotattend.*Theyrecordwhomadew

27、hatdecision.*Theylistpointsforaction.*Theyareshortandconcise.*Theyremoveduplications.*Theyareeasytoaccessandcanbeheldinelectronicform.五.TheadvantagesofaWrittenSummary總結(jié)性會議紀(jì)要的優(yōu)點(diǎn)A.InfluenceandPower影響力七.Evaluate評估八.AfterConsiderableDiscussion在充分討論之后九.WhoAretheReadersoftheMinutes誰將閱讀會議紀(jì)要十.MeetingMinutes

28、會議紀(jì)要KeepItShortandSimpleWhat,Why,When,Where,Who,andHow.H一.MoreMinutes更多紀(jì)要十二.WhyCertainThingsAreImportant哪些更重要*Peopleneedtoknowwhenthemeetingtookplace.*Beverycarefulwithdates.*Location*Present*ApologiesforAbsence.*ConfirmationofMinutesofPreviousMeeting.*Notehowonlythemainpoints.十三.HintsandTips技巧建議十四.

29、What'stoBeDiscussed討論內(nèi)容專業(yè)詞匯Syndicate辛迪加企業(yè)聯(lián)合feedbacksessions反應(yīng)會話brainstorming集體自由討論accurate精確的Minutes會議t己錄authoritarian專制主義者endorsrment背書combat戰(zhàn)斗爭論participant參與者Insult侮辱損害routine例行公事日常工作executivecommittee執(zhí)行委員會reluctant勉強(qiáng)的Verbatim逐字的strive奮斗努力elimination消除淘汰phoenician腓尼基人alphabet字母表ChapterSevenCro

30、ss-culturalBusinessCommunications跨文化商務(wù)溝通本課要點(diǎn)一.IsitPossibletoPutCultureintoCategories文化分類是可能的嗎二.StereotypesandAssumptions類型和假定三.TheEnglishLanguage英語語言四.HintsandTips技巧建議1 .Adoptaculture.2 .What'wrong?3 .Changes五.PhenomenaWhichInfluenceCultures影響文化的表現(xiàn)形式1 .Timeandpunctuality2 .Formality3.Attitudes4.

31、Socialising5.Gender六.DirectorRude坦率抑或粗魯七.DeferenceandInterruption遵從與打斷八.Politeness禮貌A.EuropeanUnionofDifferences差異化的歐盟+.DiversityandCommunicationOpportunities多樣性和溝通時機(jī)H一.DoSomeResearch做一些調(diào)查準(zhǔn)備十二.HintsandTips技巧提示*Beobservant.*Askforadvice.*Explainyourculture.專業(yè)詞匯Executive執(zhí)行者textile紡織品dialect方言行話categor

32、y類別范疇assumption假定擔(dān)任Stereotype陳規(guī)viceversa反之亦然scenario方案phenomena現(xiàn)象奇跡supreme最高的極度的Alcohol酒精gender生產(chǎn)multimillionaire千萬富翁hierarchy統(tǒng)治集團(tuán)inappropriate不恰當(dāng)?shù)腣ariation變化estuary港灣border邊境國界diversity差異多樣性innovation革新改革ChapterEightCrisisCommunications危機(jī)溝通本課要點(diǎn)Yourcommunicationskillscouldmakeorbreakthecompany一.What

33、IsaCrisis何為危機(jī)RealcrisissharesomecommoncharacterristicsI.Thetimingisunpredictable.2 .Theexactnatureofthecrisisisdifficulttoforecast.3 .Eventsoccurwityoutwarning.4 .Morethanoneproblemoccursatthesametime.5 .Thecrisisdevelopsrapidly.6 .Communicationsplayavitalrole.二.WhyIsCommunicationEssentialInaCrisis危

34、機(jī)溝通的重要性三.HintsandTips技巧建議I.Actfast2 .Leavetheblame.3 .Don'tforgetanyone.四.WhatCanWeDoinAdvance危機(jī)前的準(zhǔn)備Communicationisoneofthekeyelementsincrisismanagement.Onegoodwayofbeginningtoplanistolookatrecentmediareportsofcrisis.Askyourslef:I.Couldthiscrisishavebeenforecastinadvance?2 .Whatpreparationswerem

35、adebythoseaffected?3 .Wasthereaquickresponsetothecrisis?4 .Whowasinchargeofmanagingthecrisis?5 .Werethemediasympatheticorcriticalofthemanagementofthecrisis?6 .Howhasthecrisisaffectedtheimagesandpublicpreceptionsoftheorganisationsinvolved?五.TheGoldenRules危機(jī)溝通十條黃金準(zhǔn)那么I.Prepareinadvance.Nobusinessissafe

36、fromscrisis.*Anassessmentofthelikeklythreat.*Clearidentificationofresponsibility.*Settingupofthecrisisofmanagementtean.*Practiceandexercises.2 .Makesureeveryoneknowstheirrole.3 .Acceptresponsibility.4 .Actquickly5 .Communicateyourpositionclearlyandimmediately.6 .Communicateregularly.7 .Tellyourstaffwhatishappening.1.1 ntegratecommunicationsintomanagementreaponse9