BEC劍橋商務(wù)英語資料：unit05-07

1、PAGE New International Business EnglishUnit 5 Working together 5.1 Getting to know the workplace AYou will hear a new employee being told where the different offices are in the firm he has just joined.Mrs. Bronson: Margaret, Id like to introduce you to Michael Hill from our Australian branch.Margare

2、t: Hello, Michael, pleased to meet you.Michael: How do you do?Margaret: hows your first day going?Michael: Oh, very well, thank you. Its its all very interesting.Mrs. Bronson: I was just telling Michael what the set-up here is whos where and whats what, so to speak. I was wondering if I could hand h

3、im over to you now?Margaret: Oh, yes, sure, fine. Um would you like to come this wayMichael: See you later, Mrs. Bronson.Mrs. Bronson: Yes, sure.Michael: What was what was that room next door to Reception? I heard a strange noise coming from it.Margaret: Oh, right, yes, thats where the photocopier i

4、s. Michael: Oh, I see. Thats what it was.Margaret: Yes, weve had a new one installed. Its very fast but it makes even more noise than the old one, unfortunately. Right, lets go this way now.Michael: Ok.Margaret: Um opposite Mrs. Bronsons office just here is the General Managers office Michael: Gener

5、al Manager, fine.Margaret: I expect hell speak to you later.Michael: OK.Margaret: And, um if if we go right down the corridor, on the right-hand side are the lifts.Michael: Fine.Margaret: And on the left are the stairs.Michael: OK.Margaret: So theyre handy opposite each other.Michael: Right, fine.Ma

6、rgaret: And, er, in there by the stairs also is the coffee machine.Michael: Oh, right, very useful.Margaret: Yes, the most important thing of all. Youll meet most of the members of staff there, I should think.Michael: Fine.Margaret: And, er, if you keep going down the corridor, on the right-hand sid

7、e, just down here, you can see the conference room.Michael: Great.Margaret: And, as we go round the corner on the right, here is the sales department.Michael: Sales, OK.Margaret: And as we come round the corner on the left is the purchasing department.Michael: OK.Margaret: And, if you can see, just

8、down the end of the corridor is our marketing department.Michael: Oh, thats where they are, right, fine.Margaret: Thats right, next to you actually, in the accounts department.Michael: Right.Margaret: Which is just on the right here.Michael: Huhu.Margaret: And on the left opposite, is the canteen.Mi

9、chael: Oh, very important.Michael, Oh, great.Margaret: Between three and four.Michael: OK, right.Margaret: And if we come in here on the right, then. Thats your desk over by the window.Michael: Oh, thats marvelous.Margaret: Yes. With a lovely view of the park.MICHAEL: Oh, isnt that beautiful?Margare

10、t: Its better than the view from my office.Michael: Right. Oh, well thats marv Just one thing, I wondered if you could perhaps tell me where the where the gents toilet is while were about it?Margaret: Oh, right, yes, of course. Erm. Its at the end of the corridor just opposite reception.Michael: Rig

11、ht. Thank you. Ill Ill see you in a minute.Margaret: Right, Ok5.3Company organization A (2)You will hear an interview about the way Biopaints is organized.Presenter: Today we are talking to Philip Knight about the structure of Biopaints International. Philips the General Manager of the Perth factory

12、. Philip, do you think you could tell us something about the way Biopaints is actually organized?Philip Knight: Yes, certainly. Er we employ about two thousand people in all in two different locations. Most people work here at our headquarters plant. And this is where we have the administrative depa

13、rtments, of course.Presenter: Well, perhaps you could say something about the departmental structure?Philiip Knight: Yes, certainly. Well, now first of all, as you know weve got two factories, one here in Perth, Australia, and the other in Singapore. Lee Boon Eng is the other General Manager, over t

14、here in Singapore.Presenter: And you are completely independent of each other, is that right?Philip Knight: Oh, yes. Our two plants are fairly independent. I mean, I am responsible to George Harris, the Production Manager, and we have to co-operate closely with Rosemary Broom, the Marketing Manager.

15、Presenter: Mm, yeah.Philip Knight: But otherwise, as far as day to day running is concerned, were pretty much left alone to get on with the job. Oh, and I forgot to mention finance. The Finance Director is Weimin Tan. Shes a very important woman. And her task is to make sure the money side of things

16、 is OK. The accountant and such people, they report to her directly.Presenter: Is that all?Philip Knight: Oh, no, no. Theres personnel too.Presenter: Oh, yes.Philip Knight: Thats quite separate. Deirdre Spencer is Personnel Manager. And the Training Manager reports to her, of course.Presenter: What

17、about Research and Development? Isnt that a separate department?Philip Knight: Well, in terms of the laboratories, there are two: one at each production plant. But its a separate department and it has a separate head. And thats Dr. Tarcisius Chin.Presenter: Are there any other features worth mention

18、ing?Philip Knight: Theres the planning department Chow Fung is in charge of that. And a purchasing department they buy in the materials for production.Presenter: Yes, and what about the board of directors and the chairman?Philip Knight: Yes, well theyre at the top, arent they, of course? I mean, a c

19、ouple of the executives are directors themselves. The Managing Director, of course, thats Robert Leaf and then theres 5.5 Working with others BYou will hear part of the radio programme about Semco.Charles: Jane, I wonder if you could tell us what Ricardo Semler is trying to do?Jane: Well, sure. Seml

20、er wants to introduce real democracy in the workplace. Thats the essence of his philosophy. Its the end of the party for Henry Fords assembly line, he would argue. He gives it at the most a hundred years. That means it still has 15 or 20 years t go. Its collapsing slowly. And the giant corporations

21、we knew this century are coming to an end.Charles: Robert, would you like to comment on this?Robert: Yes, I think it needs to be stressed that autocracy is the main problem afflicting all these companies. In countries like America, Britain and Brazil people are all very proud of their democratic val

22、ues in public life, and rightly so. But as Semler himself says, he has yet to see a democratic workplace. We are being held back by a system that doesnt allow democracy into business or into the workplace.Jane: If I could just add a related point there concerning bureaucratic structures. Getting rid

23、 of seven layers of management bureaucracy is the real key to Semcos success. This went hand in hand with the introduction of genuine democracy. Managers- including Semler who is one of six counsellors who rotate in the job of chief executive are rated regularly by their employees. Every manager get

24、s points from between one to a hundred from his staff, anonymously. This happens every six months, when a new budget is set. If managers regularly fail to come up to expectations, they give way of are pushed out. One long-serving manager, who used to score 86 out of 100, has dropped down to only 51.

25、 What will happen to him is uncertain.Charles: Surely, this means that the workforce watches the management closely all the time, instead of getting on with their work?Robert: Yes, but evaluating the boss was just the first step. The big break came when people were allowed to elect their own boss. I

26、n Semlers view managers imported from outside the company are bad new. Staff who are truly involved in the financial success of the factory are realistic about choosing future bosses.Charles: Jane, can this system really work?Jane: Absolutely! And Ill tell you why. You see, the fact that employees a

27、re free to come and go as they like, or work from home, or become a consultant, means that they dont take advantage of the situation. They recognize the responsibility that comes with controlling their own futures. And as several reports show, it appears to be a happy place to work, with very low st

28、aff turnover and a long waiting list of people applying for jobs there.Robert: As Janes already said, what has happened is that Semco has got rid of the old pyramid structure of bureaucrats, together with their power symbols. So secretaries and parking spaces have gone. The organization now consists

29、 of three concentric circles, and inner one of six vice-presidents (including Semler), surrounded by a second circle of up to 10 leaders of the business units, and the outer one which includes everyone else- theyre called associates. Just walking around the factory theres no way of distinguishing th

30、e high earners from the low earners because workers wear what they like and hardly anybody has a desk.Charles: Of course, the major question people have been asking is whether the Semco experiment is transferable? For instance to other types of company and other countries?Jane: Yes, that is the big

31、question. In some parts of Europe employees already do participate actively, but in these cases. For example, the Mondragon co-operatives in Northern Spain which are closely tied up with the Basque culture, or the benevolent former owners in employee-owned companies in several other countries.Charle

32、s: Still Semco must be taken seriously. A company that can survive more than a decade of Brazils inflation cant just be ignored, can it Robert?Robert: No, no, it certainly cant. but there is one area, I believe, where this model wont work. Transferring the model to a large corporation like IBM or Ge

33、neral Motors doesnt have much hope of success, as long as giving up control means bringing information out in the open. And it is precisely information, or the lack of it, which represents power in such organizations. Or as their critics would say, those are the reasons they will go to the wall!Char

34、les: At any rate a few smaller companies have tried to directly copy Semlers shop floor are any guide, there is a considerable appetite out there for making Western capitalism more civilized. Would you agree, Jane?Jane: That certainly appears to be the case and yet I suppose the probability of this

35、happening quickly is very small. As the British journalist Victor Keegan puts it: The trouble is that the corporate world is run by people not exactly willing to lose their parking lots, let alone to subject themselves to monthly scrutiny by people whom, currently, they can hire and fire. Corporate

36、mangers dont yet look in a hurry to commit mass professional suicide! Unit 6 International trade 6.1 Exchanging information First version of the conversationRusconi: Rusconi.Garcia: Hello, this is Al Garcia.Rusconi: At last! When can we expect the next consignment in our warehouse?Garcia: Late Thurs

37、day or early Friday, depends on the traffic and the weather. When will you accept deliveries?Rusconi: Up to 4 pm and from 7.30 am. Whose trucks are delivering the goods?Garcia: Two of ours, and the others are on hire from Alpha Transport.Rusconi: How do you spell Alpha?Garcia: A-L-P-H-A.Rusconi: How

38、 many trucks will be coming?Garcia: Five.Rusconi: Will they arrive all on the same day?Garcia: Two will set off half a day early, so they should arrive Thursday. The other three will arrive towards midday Friday. How long will it take to unload each truck?Rusconi: About an hour. We cant unload more

39、than two at a time, you know.Garcia: I want to know what happens if one truck arrives late. Can you unload it on Saturday?Rusconi: I dont know. Our warehouse manager would know. Garcia: Whats his name?Rusconi: Mr. Ferrari.Garcia: Whats his number?Rusconi: 3459800 extension 71.Garcia: Goodbye.Rusconi

40、: Goodbye.Second version of the conversation Rusconi: Jupiter Products. Tony Rusconi speaking.Garcia: Hello, this is Al Garcia.Rusconi: Hello, Mr. Garcia. How are you?Garcia: Fine, thanks. Im phoning about our delivery next week.Rusconi: Ah, yes, good. I was just about to call you. Er could you tell

41、 me when we can expect the consignment to arrive in our warehouse?Garcia: Yes, as far as I know, the trucks should arrive late Thursday or early Friday, it depends on traffic and weather. Er what time will you accept deliveries?Rusconi: The latest time we can start unloading is 4 pm, but but we can

42、start as early as 7.30 am. Er could you tell me whose trucks are delivering the goods?Garcia: Yes, certainly. Two of them will be ours, and the others are on hire from Alpha Transport. Rusconi: Let me just make a note of that. Er can you tell me how you spell Alpha?Garcia: Yes, of course. Its A-L-P-

43、H-A.Rusconi: Fine. A and Id also like to know how many trucks will be coming.Garcia: Ah there will be five altogether.Rusconi: Can you tell me if they will arrive on the same day?Garcia: Im not entirely sure, but er as two will be setting off half a day early, they should arrive Thursday. Er the oth

44、er three will arrive towards midday Friday. Could you let me know how long it will take to unload each truck?Rusconi: Yes, er each truck will take about an hour. Er I think you should know that we cant unload more that two trucks at time.Garcia: I see, well, thanks for letting me know that. Er I won

45、der if you can tell me whatll happen if one of the trucks arrives later and cant be unloaded on Friday? Do you know if it can be unloaded on Saturday?Rusconi: Im afraid I dont know, it might have to wait till Monday. Er youd have to ask our warehouse manager about that.Garcia: Could you just remind

46、me what his name is again?Rusconi: Yes, of course hes er Mr. Ferrari.Garcia: Ah, and er can can you tell me his number?Rusconi: Yes, its 3459800 extension 71. Garcia: Good. Thank you very much. Its its nice to talk to you. Goodbye.Rusconi: Bye now, Mr. Garcia.6.1 D You will hear various people askin

47、g for information and all of them speak unclearly or quickly.Good morning. Erm Ive got to er Ive got to fly to Rockford on Monday and Ive um Ive left my ticket in my room. I think the check-in time is 4.50, bbbut Im not entirely sure. Could you check this for me, please?Good morning. Ive tried calli

48、ng Mr. Geoffreys room but theres no answer, so I suppose hes out. Ive written a note for him, and I wonder if you could give this to him. Its for Mrs. Mr. Geoffrey, thats Geoffrey, G-OG-E-O-F-F-R-E-Y. OK?Can you reserve theatre tickets for me for the performance on July, and charge them to my credit

49、 card? No, wait I gave you the wrong date! Ha! I need two tickets for July 3rd. OK?Ive booked a room for the whole of this week in the name of Sanders. The thing is on the 29th, thats the Friday, Id like to change from a single and have a double instead if thats possible.Im expecting a call from our

50、 agent in Greece this morning. If he calls could you ask him to call me on 23983? Ill be there till about 3. After that he can get me on 28393 from about half past three.Could you possibly tell me if there is a special party rate for delegates at conferences? I know I read this somewhere, but Im not

51、 sure where.I wanted to speak to Mr. Wilson, he said hed be back in his room by this afternoon. Now, its 405, I think. Is that right?I need to get to the airport by 7.30 this evening. Ive probably got plenty of time but as Ill be out in the eastern suburbs I cant take the airport but. So how long do

52、es it take by cab, would you say? 6.2 Making enquiries AYou will hear your boss Fred North talking on phone.Mr. North: Oh, yeah, we had a really good time up the mountain. Yeah, nice of you to take us up, nice of you. Er I know what I wanted to ask you: have you ahd any dealings with Arcolite? Uhuh,

53、 oh, that cant be true. Arecolite Batteries? Yeah, but theyve been doing real well Well,if you got this from him, I guess er I guess there must be some truth in it yeah, we we kind of depend on them, theyve been supplying us for for quite a long time now No, theyre our er sole suppliers. Hmm. Well,

54、thanks for the tip. Ill Ill get my new assistants to investigate Sure. Nice talking to you. Goodbye, Fritz.6.3 Answering enquiries CYou will hear one of your colleagues on the phone to Japan.Speaker: AntiSpy Products, good afternoon Hello, yes. Oho, Mr. Saito, hi, hi, how are you? Good, good OK, the

55、 LR 44, yes, weve had quite a rush on those ander theres been a delay on supplies, Im afraid We only have nine in stock Mm Oh sure, eights eights no problem at all. I can get them to you by the end of the week Erwill you be able to pick them up at Narita, as usual? Fine, fine. OK, thats eight items

56、of product LR forty n four Thanks very much youre very welcome. Bye now, Mr. Saito.Unit 7 Money Matters7.1 Dealing with figures CListen to this report, and fill in the missing information in your book.LVMH, the French luxury goods group which owns a string of prestige brand names ranging from Louis

57、Vuitton luggage to Hennessy cognac, saw net profits rise by (7%)to FFr 1.29bn ($239 million)from FFr (1.21 billion) in the first half of the year in spite of the downturn in the luxury products industry.The group saw overall group sales in the fist six months of this year rise by (4.5%) to FFr (9.68

58、 billion ) from 9.26bn in the same period last year. Operating income showed a marginal increase to FFr (2.35 billion) from 2.34bn. Wines and spirits, which have borne the brunt of the economic slowdown, suffered a fall in sales to FFr 4.4bn from FFr (4.76 billion), while operating profits slipped t

59、o FFr 1.26bn from 1.5bn.Luggage and leather products were also affected by Japans instability, but managed to increase operating profits to FFr (890 million) from 827m on sales up to FFr 2.33bn from 2.15bn. Perfums and cosmetics benefited from the launch of Dune, a new Christian Dior fragrance, and

60、Amarige, under the Givenchy umbrella.Sales rose to FFr 2.54bn from (2.50 billion) and operating prpfits to FFr 330m from (321 million).LVMH earlier this week relaunched Miss Dior, one of its classic scents.7.4 Letters of credits BListen to this talk, and fill in the missing information in your book.