企業(yè)流程重組

1、企業(yè)流程重組中技術(shù)一覽表任者諾員變會(huì)巧流組設(shè)法流析風(fēng)子系劃分功法li評(píng)析技思鏈潛暴系則術(shù)析成子效險(xiǎn)優(yōu)擇巧會(huì)重員變小立實(shí)劃項(xiàng)劃顧求暴功署論化技流組桿成子X效風(fēng)析思過動(dòng)本D流輔件E控著ei分動(dòng)究互調(diào)化技組觀估用圖過動(dòng)本圖ro圖著ei風(fēng)圖能E過制輔件分控義程案著ei風(fēng)圖輔件設(shè)作子術(shù)設(shè)E統(tǒng)互E圖設(shè)法活效風(fēng)析思li員變工設(shè)技D流程型案動(dòng)本著eiE圖資員變思統(tǒng)術(shù)設(shè)分控互設(shè)風(fēng)隊(duì)織儲(chǔ)析小度評(píng)事術(shù)的和輔件工再互D庫(kù)統(tǒng)法E ,5D統(tǒng)技流結(jié)其設(shè)法風(fēng)因析術(shù)設(shè)重建術(shù)隊(duì)織扮儲(chǔ)析的試；模法扮導(dǎo)訓(xùn)性方切術(shù)的動(dòng)本討組作分程分化技能ro線小度評(píng)改動(dòng)質(zhì)景文10指中愿景共理目是來的而晰想繪括價(jià)流組構(gòu)息崗責(zé)業(yè)等立的要步建好隊(duì)a utm

2、定目和(ocspa jte學(xué)廣知超往從不的中改思Blpfnkwd)站來未起反在破的模進(jìn)向(tdnhfu)建企略為的腦法頭暴Bitmg從世5代流常決早段解織新或問頭暴通論產(chǎn)的與 一產(chǎn)案不決腦蕩具作：1 召關(guān)參人以一的也是行人甚以不的人7人為2 選個(gè)的人士腦法集該下件( 召目( 腦蕩原( 引家和觀( 不傾觀( 阻互評(píng)批3 選個(gè)的選地該下件 ( 溫宜靜線的室議( 電來擾( 架良錄；( 塊或夾以應(yīng)寫4 召宣議召在開要的解問會(huì)則相間論)讓人1鐘5腦蕩注下：(盡使人種講不個(gè)聽多笑切；(要個(gè)自出方單一(鼓他方出方(把程音(把種寫板使人看以激新案6 腦蕩一要9鐘束每參表謝是AIeadouridafti)fio

3、eo縮是結(jié)系析工系析雜設(shè)重驟將系析對(duì)的單統(tǒng)把統(tǒng)成單塊此向?qū)又钡酌儡娫谟?jì)輔造目用E法我國(guó)CS工究在設(shè)最用E法E：模fcomen建型述系功動(dòng)聯(lián)EX據(jù)(tmei)述信聯(lián)構(gòu)息據(jù)行庫(kù)E：模sutnolsn系擬立模E：描取re sii prE：對(duì)計(jì)bcoeedi)E：論獲oogdcpocteE：原取egria prE：系定nrtnyeainE：系口(nnyeiea sn接模s tfeolgF經(jīng)束現(xiàn)unsoti svy景信統(tǒng)(er-inSegD1信品(fmi ta di)實(shí)系建ileaoaheu di) El息建ioaoaicmen E2織(gitneg組模rnaomen E3模射(r hlmpgeg E4

4、絡(luò)(trdi)IF分設(shè)法華出出E功型圖06在機(jī)制目用統(tǒng)和方IF了能的建具來需什IF通態(tài)表間合采業(yè)究的 D 未超設(shè)如其D模知思au Me：stsnysndi tdo tlh Si r ru sngt mt dafti C)rrE0iaaitmeimu raunfcoleimt(dtyh etd)D ioot ei msnoau eevrfbc nheerehu a aiodgmIF pr eegi.t nlga ii awtn ant h EmusMee .1531 SAE1X5IF一用關(guān)表數(shù)模 Dl用傳系庫(kù)設(shè)一D工 D 用理對(duì)數(shù)型IF為模和信供據(jù) ( DIF eamenmu i entraoh

5、 aai tdD vsnfD efayidtegntdiaraol abeIF a toe-it tmen E5ris pir f r as degnrtnMeea,9 F此D模流供擬從繪程態(tài)以織 信資(ote mTsshIFolttrisili ere pttdacevrnh fmi deueit gitnr e(y .154 42次色t網(wǎng)iahaCodeit傳ei系型色非用述擬析的及(pr&olrop&i) levsnfhtdiaPrt smndse-idoptygili dnynlgstsn ree A 3 SA 42速參化a c lPtitnhgMhs快員變不傳設(shè)的它依限員與是研和技計(jì)

6、oohcstssn結(jié)方使設(shè)流關(guān)有都到工來踐通種設(shè)質(zhì)以后實(shí)作度以縮整目施(aeg,rtehkgRh arygnhtdiadi awhlideehtseoioeamyoesoier efcdaanhdi ostoh mni ahoen dsithc smdi tdEeeeaswttui eeg awlsheefuee pmti gfalireelnimh steptnhpjtao14-1SAS1 0術(shù)0thq)這nrn公行流組定目一法目為企圍行R以標(biāo)十一組T jte suu ere mwh nee ee ai ehr wh ensy于的分Aitbect通定成各子析流其程消種的(ithq tmeh

7、pcsni bossou srsyinfnctre tie姻AitDgmn將頭暴成見分歸運(yùn)表式出類部互的(ei ii)osdserefmrnoi tgu ia lispwh dee ois4 提暴(spoSfi)技眼略的它題是政的而直 析個(gè) Mrfe .19這術(shù)典題一該何設(shè)做種的點(diǎn)對(duì)其設(shè)響選政其設(shè)否站腳否很適?ithq esh oeao angsmisnri pi trh rli dttgpicocsMrfe .9)yc eisaeileh smisa etdiaye dh ait ftfanoe spo?aalytd h spo；ntoreh?t計(jì)utg通些的如追來業(yè)程靠集(are) Iei

8、t eealyniei bispcshu mitia h di td A立(nmkgBcai嚴(yán)講不種技方所桿是公企全的公調(diào)有的情并業(yè)其成范比從出業(yè)程中標(biāo)準(zhǔn)了改需進(jìn)程出為訓(xùn)(hiaMenTinMh)這法探訓(xùn)法T同的講教式合較于知學(xué)從成 h tdesooi etdialteadnrtneowcmbmepoieoau nwdaE(pro ai tdOv odatk算uen在P目時(shí)用的方行和資預(yù) rgPpjtlng dtofai duneuef ero neradsgtdduenthqs23爭(zhēng)(mti as)對(duì)對(duì)實(shí)本的和進(jìn)析 制司爭(zhēng)(se lngAlet pitsfoetsnt mnstnha ens

9、ldgo rli eoacpivsags1 化分CtaAemtnys研重計(jì)程的價(jià)獎(jiǎng)系需護(hù)員的有響如變文具現(xiàn)工同體信) tynot waea wdtcraoadi eesn os wlfct lcoraohseetmniocn ernaosuu bi eheaeabismgtmbs1 SAS 1算助工CpeAeStrEien計(jì)輔件是方工可統(tǒng)商企應(yīng)則由機(jī)生適算序A工成SS高A工來企型規(guī)用低A工來實(shí)程碼A工技提統(tǒng)和員率要付包用程前發(fā)面形動(dòng)配管統(tǒng)壽期工在開生期階支個(gè)的或自是計(jì)的工它輔統(tǒng)過的階活或動(dòng)( DAyeocpebetlttssoaott tiei rusg eye voe fcl A 3 S 2

10、 本益險(xiǎn)(sBeti as)預(yù)新的的成效并析妨益的因(se ai)sssheeectnaipebetot die osa az sao ampvthrlaoot ni A 2 鍵技ctaIinThq)由形份工有無作表然對(duì)的程列容分(gasCnM.Eesoi ltfevrtteeneeite eei rrn eo ei est tcersaddfe geoctaioaeoeoae果CniMpg利表因系策定以給境各素到因系rhayeen eaaraohshhrpcv ediome i o elesf innrmt過燒行或他法有統(tǒng)為系(S)nu uibdallpaoa h tdf tnt rnst

11、e n sm心分Cere as)由錫的tlSt明種用別企競(jìng)勢(shì)職業(yè) (se ai) cieelebOrfnSt(9 Ks C,nf eii eecsniabispcs adei e oeteue ei鍵因(ic csFts由cRkt9)的方要企管總一鍵這子得續(xù)控使最得 BisPnn：mh vodJk oa(7 itr i etetsftsh sbctus nodnrrot rtscd目技Pjtcdi cie通泛的如R關(guān)徑C)特計(jì)控管目 PjM.Tsileiludenu caPTPa n Crnf hunctlna ni pjt-23骨(so as)魚析析階用表術(shù)設(shè)流前目需現(xiàn)程的及因分魚可楚達(dá)結(jié)可

12、原間系(oSvgArhatlsgir ehef so rnyn csec lispipbminiAoeehatortae irs3 S 1 骨又征圖果析它兩中層示效障果 圖圈部特故象析置中粗之 特生同因相大向更層素 再中骨箭小層連圖骨的圖用分FcFlAli該用別或流行用通示法析便(el iiCnM.Aeof eii rsh suawlsu wpcseoae crleentnss citt as AS 1 Aat線Pe aai)這法Pe理的能成影該照性減表成的同示種需注(oSvgBeot rorcltt waeoeaotomtft ftT aagpclrresrl ushhrrk dcdgrrf

13、ertesa dashhaesu rt3 S 箱(t xhkg由ccHm倡創(chuàng)技他將運(yùn)范開行考思對(duì)設(shè)的它流計(jì)立的并有方基對(duì)的進(jìn)新(el ii) eitthq os ceHm aaot t tnnot r se etnthos aeet sns tsehosf ere dexibiautnueygcrtpao(mr ay9) A 2 S 1 A質(zhì)部Qlyutneoe)一客求的為產(chǎn)格法種以叫屋析為一的將需化程標(biāo)(sm qresAeof lb ali sm qrltio capdtpicishthq nr odnnyso ld HsoQly sucoshhsnepi aleuor eresn ospf

14、mcmseAo9)24326 Q本用產(chǎn)發(fā)中過屋客轉(zhuǎn)可的操及進(jìn)的的工征B中世公過為設(shè)系客求把和的聯(lián)來品的：需顧求整F程部顧屬出客的這性很因要們?cè)O(shè)組同正非統(tǒng)術(shù)聚析合重一10據(jù) 客的程數(shù)大要性：屋是圖顧每需根戶將X程和者B比原用X能爭(zhēng)產(chǎn)和行)目表能這訊確們個(gè)需將競(jìng)勢(shì)該追3品：品時(shí)工語達(dá)特位質(zhì)上這征顧需樣合所的品的更映工的4系：矩于屋間顧求品性起表者的分相相相不負(fù)5衡：的變特其性響利們考題到的6術(shù)與值質(zhì)底述對(duì)設(shè)標(biāo)重一素成難和性目?jī)r(jià)些特?cái)?shù)可其業(yè)體進(jìn)較品能這法顧求程充系種訊網(wǎng)nrtnor)一于同公相通式制的工(pr&o) ailo rhyncmitnae dor suussct toi ode(ol1 1

15、 SA方反外體部步數(shù)儲(chǔ)等存數(shù)(pr& dIA：aindishfwfa o tn tlieapcsgtsndata enS 1 SA 4 程(osFwai)用述流動(dòng)型程和(pr&olTill ai mla tda petdi elia ooaitsasepcs31 計(jì)控SttaPcsor)這法統(tǒng)的方從夠地故因(oSvgeumtTsenuioet pci asc a1mto d rtautna ftft aipslwhfaiptn3 S 1面管Tau讓agePgm為現(xiàn)管目采一技包量展統(tǒng)量和圖Alsfrh aapicthqsocenorlue at nenili cieshsui ni pynStt

16、aui noa so as6位(bnys收務(wù)行據(jù)力對(duì)的特行的流(gAli：stacre roei sdaevr taalydannynt tef ef b3 43色(lPyg一過擬務(wù)中員演角從解中作方(ote mhgM.Aeof nanhaaesfpcsyhi emoesmaail l(gt sm)n oao hrlfhbispcs42 A 5 程選陣re iizi tx過先矩用擇再業(yè)程再優(yōu)序種一講程先圖：由領(lǐng)(咨司參確決業(yè)與關(guān)功(F和這功因企本(stlre矩以示以的的(saere矩的就通陣流C之關(guān)矩行流列成鍵C再程擇 關(guān)關(guān)鍵成功功因子 C1 CC2 C3 C4 C5 C6 Tottal P1

17、 E D 2 P2 E D D 4 企 P3 E D D D 5 業(yè) P4 E 2 流 程 P5 D 1 P6 E D E E 7 P7 D E E D 6 P8 D E E 5標(biāo)準(zhǔn)會(huì)因企企業(yè)的不不同而有有所不同同，一種種做法是是令正為為2，D為1，每一一行的總總值反映映了該流程相對(duì)于于CSFF6勺重重要程度度，以行行總值的的大小對(duì)對(duì)流程進(jìn)進(jìn)行排隊(duì)隊(duì)，總值值大的優(yōu)優(yōu)先程度度高，再同時(shí)時(shí)考慮成成本、風(fēng)風(fēng)險(xiǎn)等因因素，最最終就可可以得到到應(yīng)該進(jìn)進(jìn)行再造造的流程程的先后后次序 正=基本流流程(22點(diǎn))；D=值得得做流程程(1點(diǎn)) (BBusiinesss PPlannninng)：Thee maatr

18、iix rrelaatess a sett off caandiidatte pproccessses forr BPPR tto tthe fiirmss ccritticaal ssucccesssA ccelll iss maarkeed wwithh (tthe proocesss iis eesseentiial to thee CSSF) orr D (thhe pproccesss iss deesirrablle) (Keettiingeer，Tenng aand Guhha，19996).一一S 1 AA 4 研討討會(huì)(SSearrch Connfcrrencce) 研討討會(huì)

19、將所所有的相相關(guān)人員員(持股者者)集中在在一起，參參與討論論流程改改變的必必要性以以及進(jìn)行流程程改變的的方 法許許多流程程相關(guān)的的層次和和功能如如客戶、合合伙人、供供應(yīng)商等等都被相相應(yīng)的進(jìn)進(jìn)行描述述。(Busiinesss PPlann., Chaangee，Mgtt.)：Seaarchh coonfeerenncess brringg alll sstakkehooldeers intto tthe sammerooom to panniciipatte iin aa prroceess of dehhninng bbothh thhe nneedd foor cchannge andd h

20、oow cchanngcss shhoulld bbe aachiieveedAAll levvelss annd ffuncctioons rellateed tto aaproocesss aare typpicaallyy reepreesenntedd iinclludiing cusstommerss，shhareehollderrs aand supppliierss(PPasmmoree，19994)S 11 A 1 SS 2AA1備(isnnrAli用蹤的資教度作對(duì)信動(dòng)護(hù)析人源功是重(gAli：sl vtyesrkfnmoe buici daoa picOgnaliotsnnr

21、ictatt csoharocmamt43Sutn通學(xué)模一程動(dòng)模夠流設(shè)加(ote m：maoot nibao pcsi mhac-game nala eegon oss4 S 術(shù)eui cie基織學(xué)可模模 些結(jié)展力略人或抵P行況行殊月術(shù)絕步與性 考 稀法(aeg)adnhari kiomea poiescstceeinsolr gitn hits cieailetti feehhaesisuisheiidlpllopve stPileaoScipssnthqsnu ei-errt hcmmtncstcresi o,kg daiclccy(le9)1 S 1 A統(tǒng)(se smPnn一I提組密面的

22、系劃論圍據(jù)業(yè)力企立穩(wěn)數(shù)構(gòu)A(se ai)twcphseSlngeolyeleb B(8 nrau ta se ossnsktblatl a ctteotbis Ap技Dp cie上產(chǎn)被意引而冷識(shí)的為象過小專放表式到的統(tǒng)1 4(ei ii)h cieesolitt nanfcomotonnnrpeisysn qn einr alfxrtscse fehrpisnfayeh nnsCg .13 A 41技Nilrpenu采論票式過個(gè)名觀達(dá)織目結(jié)(ei ii) rtepcsorcngucss rganlsd naobiidlrpeeflebdcsnnvi oeea,9 A 4 分VuCiAliPt和

23、lr9)價(jià)分對(duì)活行考否值(愿錢動(dòng)價(jià)動(dòng)分類括流后運(yùn)市以助如資技理 AisPnn：ppebPt Ml 9)h cienlsstacvui el cpy tieitmolt ttwcbe eii yoaru rce ei nigioaoavuaitsheabcsfdsra tie(bnlirspaomkie.a praitsharocthlymamtt)12析aenys有理為同領(lǐng)者的會(huì)個(gè)帶同值種著在 何讓階常高工并I術(shù)程技提工作(are)h ciesadnhto awtcl rrpfmcvi i vdfe tncaeohoaziepohos oIa osirencbudoneefcn dfcve i

24、 lroebaontmoeo graeo rfqny (ns Hs153 S 1vptht9)作的這術(shù)將力定程需行己1 (se ai)adnhwkfanra o(9tsenuiudoahTabietaeapcseienruen A析AliliahPcs一決標(biāo)成標(biāo)的(a10而是平目間的方這目在決進(jìn)面選供礎(chǔ)A(slngAenuf gint af dioio eryfuosay9)nayet odeomi a-fantssglwcwlri easodeint elsr rao esnlrtel義法ean一過一內(nèi)形理情式達(dá)問解變便更接思隨解變的和也生的Aenuf inaeaefeiabaetgohgt

25、 y eoieayreauetden d aehmngWnhmnghgt rn snsnbao scn ali aa dih9)2 5隊(duì)技TmiiThqs包個(gè)層期除的障震(暗關(guān)成蕩規(guī)(信一 由)行團(tuán)員具造可互持 A 5 (gAli：e cieioeo pasg：rn(meni nnaoiitntmgelntbeeet dngd oi el uoeufel ea)npfmgmbso rhecavrilasptefa h)225Sv)一來組準(zhǔn)的測(cè)具能生客答SA 3 S 1Ctl qresMsen：thq roei aaid snsr gu sv sunsu nrt itnadrps A 3 S 1

26、點(diǎn)小FuGu小業(yè)程及客進(jìn)標(biāo)際績(jī)息總了求(snreimt：ns smsf seepcsnifmtcltnrtnnxcdnau ospfmc一 SA會(huì)術(shù)tcr tvw這談被提的和順經(jīng)準(zhǔn)的中常列格 A 3 S 1(sm qresrln：iiei ciess ea ieiesutna e qn erad vctil fm一 SA 6 間分TeooSd該需立已過間在定量指考能的以可的模定內(nèi)特務(wù)作用析在特作候的動(dòng)從除的以增動(dòng)的(are) ciefsbsnaaodi aa rrain sbeuneumtfo nnot eremhwhu laeofienuvdldatntyss azt ru dmismodn

27、og bot rsoemanifcv vesnseneei ves3 S 261互(ehnrtnolg由WoaFle16立門語作示構(gòu)工程法 于同是或之信協(xié)過的行得義于流執(zhí)的是與商交基語作子求議定銷 拒議告等3SASA 4(pr&olAenudepbnr d.os9)od rnaolofwsghmaoose-tnne en oitnsasrnrtnlsee scrni febt auec rgwcpp oitF se ossmentncltn ehbif mnao orulretnixpsfehtileqsoeaeewhacnrero meoe SA 41 態(tài)念(py de tu ioAemt

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30、程(pr&olr as)ril vodyerhkn11o tcrgnrtepbma fi eruent cieeisagdr rcaoifspnnaeidrrhiuf awlpbmeunst iideadnyseishdepno lrteoeu dsfsub ossilt mroa trootsrlodniga ossrdcs sv n uefco SA 5 作計(jì)ofweg業(yè)程一任成這務(wù)指順行得不息的能合是流的思有典工：事日特工設(shè)目是頂流信任管間系4SA4(pr&olSDT tnfofwsoeit ettuns ossrssfaso ereoettnrrenrtnr ao ueTra r p ro：sbegelnahT aowkodi kt lispbwnelpcusioaotka neneli SA于的設(shè)Tr-s gitn sn這法特假-的依一員體協(xié)效自們有的是種的促彳互和尊基隊(duì)的依種的運(yùn)提隊(duì)例同決 行團(tuán) 43 A(gnysTssadnhpmeh ssowkcmimtsdidr o mie i vodyeeieenn s n mn