山東開(kāi)放大學(xué) 商務(wù)交際英語(yǔ)（2） 期末復(fù)習(xí)題

1、2022學(xué)年9月份考試+商務(wù)交際英語(yǔ)（2）試題一、單項(xiàng)選擇題（共20題，40分）1、According to the course book, which of the following statements is NOT true letters that contain neutral or positive messages? （） （2 分）The ending should be friendly, courteous and personable.The main idea can be presented at the end.Supporting information sh

2、ould be presented as much as possible.D More information should be presented later.正確答案：B2、Every contact with customers should be courteous and professional, （ ） the contactis in person, over the telephone （ ） in written correspondence. （2 分）A、either- orB、whether-orC、 neither* norD both* and正確答案：B3、

3、Effective listeners also share the responsibility （ ） communication and overcome poor listening habits that inhibit good listening. （2 分）A、 aboutB forC、ofD、on正確答案：B4、Body language includes （ ） . （2 分）facial expressionsgesturesC postureD、 all of the above正確答案：D5、We can improve our listening comprehen

4、sion by （ ） . （2 分）A focusing on the main ideaevaluating the message by comparisonproviding feedbackall of the above正確答案：DThe only external barrier to effective listening is （ ） . （2 分）an environmental distractionour attitude about the speakerour prejudicesD our lack of attention正確答案：A（） shows how t

5、he parts of a whole are distributed, and how the parts relate to one another. （2 分）An organization chartA flowchartA pie chartA bar graph正確答案：C8、Your listening skills affect ( ) . (2 分)the quality of your relationshipthe quality of your decisionsC the ability to succeed on the jobD all of the above正

6、確答案：D9、To communicate effectively, the sender must ( ) . (2 分)A、use audience analysis, examine the message, s environment, encourage and interpret feedbackuse audience analysis, read and listen effectivelyC use audience analysis and overcome external and internal barriers to communicateD speak and w

7、rite clearly, and use proper equipment正確答案：C10 Object and mechanism descriptions are verbal and visual pictures. They include ().(2 分)A a clear and limiting titleB an introduction and overviewpart-by-part description and a conclusionall of the above正確答案：D11 A(n) () contains important information or

8、an explanation about the main idea of the message. (2 分)opening paragraphdevelopmental paragraph正確答案：B12 What is NOT included in the purpose of communication?()To establish goodwill.To build self-esteem.To obtain information.D To practice using language accurately.正確答案：D13 一What would you like, tea

9、or coffee?一().(2 分)A、Yes, I would.B Coffee, please.正確答案：B14、 ( ) use boxes with names and job titles or departments that connected with lines. (2 分)Organization chartsFlowchartsPie chartsLine graphs正確答案：A15、When a message has both good news and bad news, the （） order should be used. （2分）directdirect

10、-indirect正確答案：B16、What is NOT included in the purpose of communication? （） （2 分）A To establish goodwill.B To build self-esteem.To obtain information.To practice using language accurately.正確答案：D17 It is advisable to keep the average length of a sentence at （） . （2 分）A more than 20 words.B、 not more t

11、han 20 words.正確答案：B18 一 Could you tell me where Mr. Lake is?一（）.（2 分）A From England.B、 At the office.正確答案：B19 一What about going for a walk?（）.（2分）Why not? A good idea.B、Thats all right.正確答案：A20 （ ） is used to show lines of authority and relationships among departments and employees with an organizat

12、ion. （2 分）A、 A tableAn organization chartA flowchartD A photograph正確答案：B二、判斷題（共15題，30分）To choose the right graphic aid, you must know what you want to understand from the graphic. （2 分）正確答案：錯(cuò)誤The stationary used for a company? s documents is a nonverbal symbol. （2 分） 正確答案：正確A source line is included

13、 if the content of the material in the graphic aid originated with the author of the document. （2 分）正確答案：錯(cuò)誤4、A proposal can be solicited or unsolicited. （2 分）正確答案：正確The words police officer, technician and server are all neutral, or unbiased. （2分）正確答案：正確The common use of telecommunication makes it e

14、asier than ever to stay in touch with customers. （2 分）正確答案：正確It s okay to talk to a coworker at lunch about a customer? s financial situation if you don t name the customer. （2 分）正確答案：錯(cuò)誤In direct order, the main idea precedes its supporting information. （2 分） 正確答案：正確Audience analysis should be a maj

15、or tool for the effective senders of messages. （2分）正確答案：正確10 Speakers can use nonverbal symbols to contradict a verbal message. （2 分） 正確答案：正確11 A manual is simply one very long set of instructions. （2 分） 正確答案：錯(cuò)誤12 A person who feels that he or she knows everything has a very good level of self-confi

16、dence. （2 分）正確答案：錯(cuò)誤13 Customer service is the element that gives companies a competitive edge in a highly competitive economy. （2 分）正確答案：正確14、If you ask for a response to your request, most receivers will consider you pushy or aggressive. （2 分）正確答案：錯(cuò)誤15 Cultural difference can be communication barri

17、ers. （2 分）正確答案：正確三、簡(jiǎn)答題（共6題，30分）1 Translate the following sentences into Chinese To take notes on everything that was said and agreed on in that meeting. （5 分） 正確答案：記錄在會(huì)議上說(shuō)過(guò)、同意的事。2、 Translate the following sentences into Chinese It s my turn to take the minutes, so please let me know if there s anyth

18、ing special you want me to make a note of. v （5 分） 正確答案：輪到我來(lái)做記錄了。如果你有特別想讓我記錄的，請(qǐng)告訴我。3、Translate the following sentences into Chinese A receiver is likely to remember a nonverbal message even after he or she forgets a specific verbal message.正確答案: 信息接收者有可能在一段時(shí)間后甚至忘記了特定的口頭信息，但是仍然記住了非言語(yǔ)信息。4、 Translate the followin