鳳凰職教第三冊unit4

名稱項目Unit4課時課時分配基礎課IfYouReceiveaComplaint61,2Warming-uplisteningandspeaking3,4Reading口型New特點5,6Reallifeskills&writing授課班級地點5號樓教學目標□□□□□□□□知識目標素質目標ToimproveSs’abilityofgettinginformationthroughreading&listening.Toknowhowtomakeacomplaintandrespondtooralcomplaints.Tomasternewwordsandphrases;tofinishexercises.Togetthemainideaofthewholepassage.Knowsomewaystovoiceyourcomplaints.Sscanwriteanadjustmentletter.重點難點□□□□□Keypoints：togetthemainideaofthereadingpassage.全面理解閱讀材料，了解售后服務的范圍及種類。Difficultpoint：tousethepatternstoorderandtakeorder.聽懂所聽材料，并掌握常見的客戶抱怨句型并關注對客戶抱怨的回應。教學策略與方法結合學生專業(yè)特色，創(chuàng)設生動的工作情境，讓學生在模擬的工作場景中學會做一名優(yōu)秀的售后服務人員。教學資料□□□□□Exercisebookandstudents’booksTestpapersSomeexamplesentences板書設計UnitFourNewwordsandexpressions:languagepoints:教學后記皿圍繞皿皿中皿皿皿，皿生皿色，口設皿工作皿讓皿皿投皿皿訴皿，了皿服務的范圍及皿皿皿頭皿口皿口皿口，皿皿投訴方皿定皿理口皿。教學過程□□□□□□□教師活動-導學生活動-演設計意圖

UnitFour第一課時（電話投訴）Warming-up&SpeakingAStepOne：warm-upT：Doyouhaveanyproblemsinyourdailylife?Pleasechoosethecorrectpictureforeachproblembelow.StepTwo:lead-inCreateshortconversationabouttheproblemslistedaboveandrole-playwithyourpartner.StepThree:listeningActivity]：extensivelisteningListentotheconversationandcirclewhatitismainlyabout.Activity2:intensivelisteningListenagain.Thenunderlinethecomplaintsintheconversation.Activity3:speakingRespondtothefollowingcomplaints.Apology:Oh,I’mverysorry.Action:I’llcheckyourorderwiththechef.Apology:Oh,I’mreallysorry.Action:I’lllettheworkercleanitimmediately.StepFour:role-playRespondtothefollowingcomplaintsandhavearole-play.StepFive:summaryUsefulexpressionsabout信息匹配□□□□□□□□□□□□□□□□□□lookatthepicture卜listentothetapelisten&underline□□□□□□□□□□□□□□□□□□□,□□□□□□話□□□□□□□□□□□□□□□□□□□□□□□,做好□□□□□讓學生掌握各種售后服務的英文表七口。創(chuàng)設情境幫助學生進入到模擬情境中去。辨析對話中談論的內容。讓學生掌握常見的客戶抱怨句型鞏固上一活動中的客戶抱怨句型并能在給定情境中正確運用。綜合運用所學句型。鞏固并總結重點句型的意思及其用法。及時掌握課堂所學知識。掃清聽力材料中的詞匯障礙，培養(yǎng)學生預測單詞意思的能力，加強其對口文內容的理解。

complaints.Makingacomplaint:I’mafraidIhavetomakeaseriouscomplaint.Acceptingacomplaint:Oh,I’msorryaboutthat.Delayingacomplaint:I’mafraidwecan]thelpyouatthemoment.Couldyouleaveyourphonenumberandaddress?Wewillcontractyousoon.Rejectingacomplaint:Well,I‘mafraidthereisn'tmuchwecandoaboutit.StepSix:homeworkTrytorememberthenewwordsandexpressions.Notes:1,waitinline排隊等候2.,breakdown發(fā)生故障e.g.Hiscarbrokedownonhiswaytothecompany.breakout戰(zhàn)爭爆發(fā)，(火災“生breaktherule/law/recorde.g.Whoeverbreakstheruleswillbepunished.3,annoyv惱怒皿氣e.g.beannoyedwithsb.forsth./atsth.對某人為皿氣e.g.Theteacherwasannoyedwithhimforhibeinglate.老師因為他的遲到而生他的氣。4,havetrouble(in)doing做某事有困難havedifficulty(in)

doinghaveahardtime(in)doinge.g.Nowadayscollegegraduateshadahardtimefindingjobs.soundv聽起來作系動詞講時，后面跟形容詞。類似用法的詞還有：feeltastesmelllooktouchgetbecometurn等動詞的用法：(1叩面口形容詞(2)皿語口(3)常用一般現(xiàn)在時wish(1)用作復數(shù)時表示“祝愿；好意；預?！钡萫g:Givemybestwishestoyou.(2)作名詞還有“希望;愿望;志愿”等意思eg:Tellmeyourwish..(3)wish+that表示“愿皿且皿口皿口皿egQIwishthatIweretenyearsyounger1□與現(xiàn)在情皿)IwishthatIhadpassedtheexamyesterday.(與過去情況相反)keepdoingkeepsb.doingkeep/prevent/stopsb.fromdoing阻止某人做某eg:Weshouldtakeactionstokeepwildanimalsfrombeingkilled.(from不可省)

apologizetosb.fordoing因做某事向某人道歉makeanapologytosb.fordoingcompletely/fully/thoroughly/totally/entirely完全地徹底地UnitFour第二課時□□□□□□□Listening&SpeakingBB.CanIrefundthisTV?StepOne:revisionReviewsomeusefulexpressionsaboutcomplaints.StepTwo:listeningFirst-listening:askstudentstomatchthewordsontheleftwiththeChinesemeaningsontheright.Second-listening:listenagainandcirclethecorrectanswersAfter-listening:listenagainandtick。）trueorfalse.StepThree:speakingSupposeyouashopassistantatadepartmentstore.Whenfacinganangrycustomer,whatshouldyoudo?StepFour:discussionsDiscusswithyourpartnerhowtocopewiththesituationbelow.Aladyiscomplainingaboutanewlyboughtcoatshedoesntlike.StepFive:role-playCompletetheconversationandthenrole-playitwithreciting信息匹配listening□□□□□□□□□□□□□□□□□□□discussion表演對話，□□□□□□□□□□□□□□□□規(guī)范。Findoutthekeywordsandthedifficultones,tryingtomakeapredictioninthecontext.Practice&trytorememberthekeypoints.及時復習，查漏補缺。呈現(xiàn)對話中出現(xiàn)的重要短語，為下一個活動做準備。訓練學生推理信息的能力。鞏固學生前面所學到的知識，熟悉自己的工作內容與要求。將所學運用到工作場景中去。在模擬真實的情境中完成售后服務，并能進行熟口交流。掃清聽力障口，訓練學生對文中具體信息的理解和捕捉能力。

yourpartner.StepSix:summary&homework1.Newwords2.UsefulexpressionsNotes:exchangev.交換exchangeAforB把A換成Beg:Hewentbacktothestoreandexchangedthatshirtforablueone.needdoing=needtobedone需要做某事（主動表被動）needtodo需要做某事（主動）meettheneedsofsb.滿足某人的需要thereisnoneedforsb.todo某人沒有必要做某事costv.花費（主語是物）eg：Thecomputercostme5000yuan.Ittakessb.sometime（money）todosth.做某事花了某人多少時間（金錢）eg:Ittookmetwohourstofinishthetaskyesterday.paymoneyforsth.支eg:Ipaid5000yuanforthecomputer.Iboughtthecomputerfor5000yuan.Ispent5000yuanonthecomputer.beusedas用作

beusedtodo被用來……beusedtodoing習慣于皿usedtodo過去常常做某事thereusedtobeeg:Thereusedtobeariverhere.Theyusedtoplayfootballtogether,usedmtthey(didrfltthey)?7，besatisfiedwitheg:Heisneversatisfiedwithwhathegot.8，copewith處理；對付類似的短語：dealwith/dowith注意搭配：whattodowithhowtodealwith/copewithUnitFour□□□□□□□□□□□□□ReadingReading:LetterofComplaintStep1:lead-inHowmanywaysdoyouknowtovoiceyourcomplaints?Whatarethey?Step2:reading口ScanningScanthepassageandtellusthemainidea.口While-readingReadthepassageagainandanswerthequestionsbelow,Tcanexplainsomeexpressionstostudentswhilecheckingtheiranswers.口After-reading①ReadthepassageandHaveaconversation□□□□□□,了解文章大意。□□□□□□□□□□□□□□□□□□□□□□□□□,在課文中□□□□□□,并抄寫在□□□□□Findoutthekeywordsandthedifficultones,tryingtomakeapredictioninthecontext.Translatethegivensentencesbythemselves.Practice&tryto通過提問激發(fā)學生學習課文的興趣，為閱讀活動做好準備。通過對語句的判斷，訓練學生對文中信息的理解和轉換能力。通過讓學生寫出投訴信的基本內容，幫助學生鞏固復習重點句型。掃清閱讀障礙，加強其對文章內容的

tick0)trueorfalse.②Completethesentenceswiththecorrectwordsandexpressionsfromthebox.Changetheformifnecessary.Step3：pairworkAcomplaintusuallyincludesfourstages:background(describingthesituation),problems,solution,andclosing.Reviewthelettertofindthefourstages.Step4：summary①Languagepoints②非限制性定語從句Step5：homeworkReviewtheimportantwordsandexpressionsinthereadingtext,aswellasthefourstagesincludedinacomplaint.Notes：intentionn.打算，意圖intendv.打算havenointentionofdoingsth.沒有做某事的打算intendtodo打算做某事e.g.Ihavenointentionofgoingabroadforfurtherstudyaftergraduating.Iintendedtodoit,butIforgot.regretdoing:regrethavingdonesth后悔做某事regrettodo遺憾做某事rememberthekeypoints.Consolidatewhatthey]velearnedinclass.理解。

regretthat從句對要做的事表示遺憾，抱歉e.g.IregrettotellyouthatyoudidWtpasstheexam.Iregrethavingtoldyouthebadnews.IregretthatIplywith遵從，服從口通常后面加某種規(guī)章制度）e.g.Ifyoudorttcomplywiththeserules,youwillbepunished.insteadadv.常位于句首和句末，翻譯時意思靈活insteadof介詞短語皿”e.g.:IdidWtgoshoppinglastnight,Iwenttothecinemainstead.Iprefertodohomeworkinsteadofgoingout.either…or…或者…或者…（皿則）e.g.EitheryouorIamright.neither…nor…既不…也不…e.g.:NeitherhenorIhavebeentotheGreatWall.either、neither作主語時謂語動詞用單數(shù)e.g.Eitherofthedoorsisopen.NeitherofthemhasbeentoHongKong.either用于否定句末

neither用于否定倒裝requiresbtodosth需要某人做某事require(need,want)doing:require(need,want)tobedonee.g.Mywatchrequiresrepairing(toberequired).causen.原因thecauseof……的原e.g.Whatisthecauseofthecaraccident?vt.cause+名詞e.g.Hiscarelessnesscausedtheaccident.causesb.todosth.導致某人做某事e.g.Whatcausedhimtosucceed?causesb.sth.=causesth.tosb.帶給某人…e.g.Jackcausedalotoftroubletohisparents.turnadeafearto充皿e.g.Howcouldyouturnadeafeartohisrequestforhelp?lookinto調查lookup查找lookfor尋找lookafter照顧lookforwardtodoing期望做某事lookthrough瀏覽lookupto尊敬lookout(ford當心include:包含，包括；(AincludeBAB同質，A

是整體，BOA的一部分)Contain:容納，裝有；(AcontainBAB不同質，A皿，B皿于A中)e.g.：Thebowlcontainsavarietyoffruits.included放在所包含的人或物后面including放在所包含的人或物前面11,非限制性定語從句，非限制性定語從句對先行皿皿的皿缺少皿皿會皿句的皿皿制皿從口的前面往往有逗口隔皿將非皿定皿放在皿皿前皿要用逗號隔開,非限制性定語從口不可用that引導。eg:Ihavetwosisters,whoarebothdoctors.Ihavetwosisters,bothofwhomaredoctors.TomdidnOtpasstheexam,whichmadehisparentsangry.Themagazine,whosecoverisbroken,ismine.Themagazine,thecoverofwhichisbroken,ismine.UnitFour第五課時□□□□□□□WritingStepl：revisionReviewthelanguagepointsofreading.Step2：practice①Askstudentstomatchthesentenceswiththeirfunctions.(Task5)③Completetheadjustment□□□□□□,然后完成匹配練習□□□□□□□□□□□□□□□□□□□□,□□□□□□□□□□□,□□□□□□□□作。kFindoutthekeywords讓學生了解和掌握回復投訴信基本的寫作要素，為下一活動做好準備。學會運用上一活動中的相關句型。

letterforMr.Wattandworkinpairstocorrecttheletters.Step3:writingTcommentontheirletters.AcknowledgingreceiptofacomplaintletterAccepting/rejectingacomplaintProposaltosettlethedifficultyAconcludingparagraphaimingatretainingthegoodwillofthecustomerStep4:homeworkWriteanadjustmentletter.Notes:1,happenv.發(fā)生皿表示偶皿皿料皿皿生takeplace常表示必然性的發(fā)皿皿策皿事而后舉行的breakout常用來指（戰(zhàn)爭，火災，疾?。┟竺蟀l(fā)生都是皿皿有皿態(tài)Greatplaceshavetakenplaceinmyhometownsince1990.andthedifficultones,tryingtomakeapredictioninthecontext.Practice&trytorememberthekeypoints.讓學生掌握重點單詞的讀音，意義及其用法。注意總結，口助學生查漏補缺。happentosb.某事皿皿上e.g.What’shappenedtoyou?你身上發(fā)生什么事了？（你怎么了？口happentobe和Ithappenthat恰皿好e.g.Ihappenedtocomeacrossanoldfriendonmywayhome.在我回家的路上，我碰巧遇到我的一個老朋友。2,explanationn.解釋explainv.解釋注意：explain不能構成雙賓語結構，我們不能說explainsb.sth.,只能說explainsth.tosb.eg:Theteacherisexplaining“explain”tousinclass.4,lookforwardtodoing皿某事to是介詞，類似的結構還有payattentiontodoing,preferdoingtodoing,devote……todoing,bedevotedtodoing,beusedtodoing,objecttodoing,sticktodoinge.g.:Thedaywelookedforwardtocameatlast.UnitFour□□□□□□□□□□□□UnitFour□□□□□□□□□□□□RealLifeSkills&FurtherReadingStep1:lead-in□□□□□□□□□□,讓學生運用Jayhasgotafaxonhis完成任務本單元所學deskthismorning.Readit□□□□□□□,每個小的語言和職andtick（口）whatis□□□□□□□□,并說業(yè)技能來解probablyhappening.出理由決實際問題，□Possibilityl□□□□,□□□□并為下一活□Possibility2□□□□□□□,查詢相動做好鋪墊。Step2:practiceThefollowingarepossibleexcusesandexplanationsJaycanprovidetoPeter.Decidewhethertheyareappropriate.Step3:discussionWorkingroupstobrainstormpossibleresponsesforJay.Step4:fill-inJayneedstofillouttheCustomerComplaintRecord.Helphimwiththerecord.□□，□□□□□讓學生對整□□□□□□□□□個單元所學□□□□□□□□□，的內容進行□□□□□□□□□復習鞏固和做法。靈活運用。Skipthedifficult培養(yǎng)學生獲.」..□□□□□□sentencesandtryto問題的能力。findthegeneralideao讓學生了解fthepassage.售后服務的Practice&tryto一個重要環(huán)rememberthekey節(jié)—做好投訴記錄。points.引出話題，激發(fā)學生學習興趣。帶著問題有針對性的閱讀課文，提高閱讀技巧和效率。將課本知識轉化為實際運用，培養(yǎng)其實踐能力。掃清閱讀障口，培養(yǎng)學生預測單詞意思的能力，加強其對課文內容的理解。除掌握英語各個語言知識點的一般規(guī)律之外，還需要注意英語各個語言知識點的特殊規(guī)律。通過練習加強學生對某CustomerComplaintRecordDatereceived:Receivedby:Howreceived:□visit□phone□letter□otherClientname:Companyname:Companyaddress:Phone:Fax:Orderdate:Natureofcomplaint(reasonfordissatisfaction):Immediateactiontaken:Furtheractionrequired:FurtherReadingStep1:Pre-readingDoyouknowthestepstohandlecustomercomplaints?Step2:While-reading些有特殊規(guī)律的語言知識點的注意和不斷積累。Withtheabovequestion,scanthewholetextandfindouthowtohandlecustomercomplaints,andunderlinethenewwordsinthistext.些有特殊規(guī)律的語言知識點的注意和不斷積累