2016年萬K科商業(yè)資產(chǎn)運營公司管理制度SOP-商場工程物業(yè)職責(zé)應(yīng)急安全表格手冊資料

精選優(yōu)質(zhì)文檔-----傾情為你奉上精選優(yōu)質(zhì)文檔-----傾情為你奉上專心---專注---專業(yè)專心---專注---專業(yè)精選優(yōu)質(zhì)文檔-----傾情為你奉上專心---專注---專業(yè)萬k科商業(yè)資產(chǎn)運營發(fā)展（北京）有限公司管理制度VKBusinessAssetOperationAndDevelopment(Beijing)Co.LtdStandardOperatingProcedures頒布部門運營中心編號BJSG-SOP-GC版本A/0編制部門運營中心審核人批準人執(zhí)行時間2016年9月1日版本更新及內(nèi)容修訂記錄版本執(zhí)行日期修改人審核人批準人A/1A/2A/3A/4A/5萬K科商業(yè)資產(chǎn)運營發(fā)展（北京）有限公司商場工程物業(yè)部SOP目錄編號名稱編制人頁碼/詳細3SOP-GC-00118SOP-GC-00222SOP-GC-00354SOP-GC-004235SOP-GC-005284SOP-GC-006311工程物業(yè)管理工作概要及模式一、物業(yè)管理工作概要：1.物業(yè)部負責(zé)廣場的物業(yè)管理工作。2.工作范圍：主要包括工程、安保、環(huán)境及綜合管理工作。3.工作職能：（1）工程：負責(zé)項目前期工程介入及項目進入運營期后的能源管控及設(shè)備設(shè)施運行保障等。（2）安保：負責(zé)項目公共區(qū)域安全秩序維護及開、閉店管控等。（3）環(huán)境：負責(zé)項目公共區(qū)域保潔、蟲害控制及消殺，綠化租擺工作等。（4）綜合：負責(zé)部門檔案管理、商戶報修處理及人事相關(guān)類工作等。4.物業(yè)管理工作主要包括四項業(yè)務(wù)模塊：物業(yè)管理物業(yè)管理 環(huán)境工程安保綜合環(huán)境工程安保綜合秩序維護消防停車管理設(shè)備運行前臺接待行政后勤人事公區(qū)消殺公區(qū)保潔綠化租擺公區(qū)維護與修繕設(shè)備運行保障能耗管控秩序維護消防停車管理設(shè)備運行前臺接待行政后勤人事公區(qū)消殺公區(qū)保潔綠化租擺公區(qū)維護與修繕設(shè)備運行保障能耗管控二、物業(yè)管理工作模式：1.物業(yè)管理模式統(tǒng)一管理：在總經(jīng)理的直接領(lǐng)導(dǎo)下，與其他部門共同實施管理。統(tǒng)一窗口：設(shè)立運營中心前臺，受理商戶報修。以管理體現(xiàn)服務(wù)的工作組織模式：物業(yè)管理部作為重要保障部門，通過各類管理制度和流程不斷完善內(nèi)部機制，通過對過程的管控體現(xiàn)服務(wù)。多方平衡機制：物業(yè)管理部作為商管公司與萬K科物業(yè)公司之間的橋梁，在日常工作中負責(zé)為雙方搭建起溝通的平臺，均衡各方利益，達到多方平衡，是雙方良性發(fā)展的起到關(guān)鍵性作用。2.管理架構(gòu)圖物業(yè)物業(yè)總監(jiān)工程經(jīng)理安保經(jīng)理環(huán)境經(jīng)理行政主管強電主管暖通主管弱電主管領(lǐng)班技工暖通領(lǐng)班綜維領(lǐng)班暖通技工綜維技工技工主管領(lǐng)班安保主管消防主管車場主管領(lǐng)班內(nèi)保領(lǐng)班中控員車場保安外保前臺接待行政后勤人事專員組織架構(gòu)圖··························································································18物業(yè)部組織架構(gòu)································································································18人事行政組組織架構(gòu)····················································································18安全組組織架構(gòu)···························································································19環(huán)境組組織架構(gòu)···························································································20工程組組織架構(gòu)···························································································21第二章崗位職責(zé)···································································································22物業(yè)總監(jiān)、副總監(jiān)崗位職責(zé)··················································································22行政助理崗位職責(zé)·····························································································24前臺接待崗位職責(zé)·····························································································27安全崗位職責(zé)···································································································29安全經(jīng)理崗位職責(zé)·····································································29安全主管崗位職責(zé)·······················································································29消防主管崗位職責(zé)·······················································································29車場主管崗位職責(zé)·······················································································30安全領(lǐng)班崗位職責(zé)·······················································································30消防領(lǐng)班崗位職責(zé)·······················································································31安全生產(chǎn)領(lǐng)班崗位職責(zé)·················································································31外保隊長、班長崗位職責(zé)···············································································31商管員崗位職責(zé)···························································································32門崗保安員崗位職責(zé)····················································································32安全生產(chǎn)巡視員崗位職責(zé)··············································································33消防中控崗位職責(zé)·······················································································33義務(wù)消防員崗位職責(zé)····················································································34停車場管理員崗位職責(zé)·················································································34停車庫管理員崗位職責(zé)·················································································35自行車管理員崗位職責(zé)·················································································35卸貨平臺保安員崗位職責(zé)·······························································································36環(huán)境崗位職責(zé)············································································································36環(huán)境經(jīng)理崗位職責(zé)·······························································································36環(huán)境主管崗位職責(zé)······························································································38環(huán)境領(lǐng)班崗位職責(zé)······························································································39工程崗位職責(zé)··········································································································40404243444545464647484949505051第三章管理制度···············································································································541、行政管理制度·············································································································································51資產(chǎn)管理制度···································································································51宿舍管理制度······························································································································55工裝管理制度·········································································································57備用金管理制度····································································································60檔案管理制度·········································································································61辦公室管理制度······································································································65庫房管理制度··········································································································692、安全管理制度·············································································································································71各重點部位管理制度····························································································································71庫房消防安全管理制度····················································································71車庫消防安全管理制度······················································································72員工宿舍消防安全管理制度············································································72停車場消防管理制度···························································································72中控室管理制度·····································································································73消防設(shè)施、設(shè)備管理制度···························································································74消防安全生產(chǎn)培訓(xùn)制度····························································································74消防安全生產(chǎn)例會制度······························································································75消防安全制度································································································································75消防事故隱患排查制度······················································································76危險作業(yè)管理制度···································································································77氣體滅火系統(tǒng)維護制度·································································································78消防安全事故報告和處理制度····································································································79餐飲安全管理制度····················································································································80消防泵房管理制度··························································································81消防安全生產(chǎn)獎勵和處罰制度·················································································82安全設(shè)施管理制度································································································82倉庫安全管理制度··················································································································83廣場安全管理制度····························································································83接報案安全管理制度·································································································84進場施工管理制度································································································84開閉場安全管理制度······························································································85夜間施工安全管理制度·····························································································86夜值管理制度規(guī)范··································································································87動火管理制度·········································································································································87交接班管理制度·····································································································································88安保設(shè)備管理制度·································································································································89備用鑰匙安全管理制度··························································································································89培訓(xùn)考核制度········································································································································91獎懲制度·················································································································································91貴重物品安全管理制度··························································································································92撿拾物品安全管理制度··························································································································93檔案管理制度·········································································································································93現(xiàn)金票據(jù)管理制度·································································································································94施工現(xiàn)場安全管理制度··························································································································96值班制度·················································································································································97商品設(shè)施進出安全管理制度···················································································································97設(shè)備設(shè)施領(lǐng)用安全管理制度··················································································································98員工出入安全管理制度························································································································100廠家促銷員安全管理制度····················································································································100安保員內(nèi)務(wù)管理制度····························································································································101辦公區(qū)安全管理制度····························································································································102財務(wù)室安全管理制度····························································································································105外保公司安保管理制度························································································································105外保工作管理制度························································································································105外保監(jiān)控管理制度························································································································109事故報告登記制度························································································································111巡視工作制度································································································································112起卸貨區(qū)管理制度························································································································113停車場管理制度····························································································································113消防、安全管理制度····························································································································114消防管理制度································································································································114安全管理制度································································································································123治安、消防安全責(zé)任書···················································································································128二次裝修施工管理制度························································································································130對施工人員的管理························································································································130施工期間安保管理························································································································131施工隊違例處理規(guī)定·····················································································································132臨時動火作業(yè)管理························································································································1333、環(huán)境管理制度··········································································································································134環(huán)境管理策劃制度························································································································134環(huán)境管理工作指引制度·················································································································1434、工程管理制度··········································································································································150151151工具管理制度·······································································································································152152153154154155156157158159160能耗管理與節(jié)能降耗制度····················································································································161設(shè)備機房管理制度································································································································162162164165166167168170170171熱力機房安全管理制度·················································································································172各系統(tǒng)設(shè)備運行/維修/保養(yǎng)制度···········································································································173173174175176176設(shè)備177178暖通專業(yè)運行巡視制度·················································································································179180182183························································································································184186188189190191電梯安全192192193194195196197198202電氣、焊安全操作規(guī)程···················································································································203安全用具操作管理規(guī)程·················································································································204冷卻塔維修保養(yǎng)操作規(guī)程·············································································································205水泵定期保養(yǎng)操作規(guī)程·················································································································205設(shè)備維修管理操作規(guī)程·················································································································206空調(diào)水系統(tǒng)換季操作規(guī)程·············································································································207弱電豎井維修規(guī)程························································································································207風(fēng)機盤管清洗及檢修操作規(guī)程······································································································208第四章行為規(guī)范····································································································2091、安全行為規(guī)范·········································································································································209職業(yè)要求和職責(zé)規(guī)定····················································································································209物業(yè)部安保員文明禮貌、言行舉止規(guī)范······················································································209商管員行為規(guī)范···························································································································212外保人員行為規(guī)范························································································································213環(huán)境行為規(guī)范·······································································································································215保潔服務(wù)標(biāo)準規(guī)范························································································································215消殺質(zhì)量標(biāo)準規(guī)范························································································································218綠化養(yǎng)護標(biāo)準規(guī)范························································································································220特殊環(huán)境清潔工作規(guī)范·················································································································220清潔消殺作業(yè)規(guī)范························································································································222機械安全操作與保養(yǎng)規(guī)范·············································································································225清潔劑使用作業(yè)規(guī)范·····················································································································226保潔服務(wù)檢查標(biāo)準規(guī)范·················································································································230保潔員服務(wù)規(guī)范····························································································································233保潔定量考核辦法························································································································234環(huán)境管理規(guī)范································································································································239環(huán)境管理招投標(biāo)操作規(guī)范·············································································································244工程工作流程規(guī)范圖····························································································································250250252254255256257258259第五章應(yīng)急預(yù)案規(guī)范································································································································2601、安全應(yīng)急預(yù)案規(guī)范··································································································································260消防安全應(yīng)急預(yù)案························································································································260反恐怖、防爆炸預(yù)案·····················································································································264火警處置流程································································································································264偷盜事件應(yīng)急預(yù)案························································································································265打架斗毆案件應(yīng)急流程·················································································································266搶劫類突發(fā)事件處理流程·············································································································266遇醉酒鬧事或精神病人的應(yīng)急處理流程······················································································267發(fā)生急癥人員的應(yīng)急處理流程······································································································267天然氣泄漏應(yīng)急預(yù)案·····················································································································267商戶、顧客受傷應(yīng)急預(yù)案···············································································································267高空墜物、拋物應(yīng)急預(yù)案··············································································································268路（地面）滑摔人突發(fā)應(yīng)急預(yù)案······································································································268電梯報警處理流程························································································································268發(fā)生水浸事件的應(yīng)急處理流程·····································································································269購物廣場停電的應(yīng)急處理流程·····································································································269火災(zāi)疏散預(yù)案·······························································································································269停車場突發(fā)事件應(yīng)急預(yù)案·············································································································271停車場（庫）撞、剮、碰車突發(fā)應(yīng)急預(yù)案··················································································272刑事治安事件的處理預(yù)案·············································································································272發(fā)生突然死亡事件的應(yīng)急流程·····································································································272發(fā)現(xiàn)有人觸電處理預(yù)案·················································································································273電梯運行故障應(yīng)急方案·················································································································273使用偽造信用卡或偽鈔的處理預(yù)案······························································································273受傷/急診人員應(yīng)急方案···············································································································273爆炸及可疑爆炸物的緊急處理流程······························································································274自然滅害處理預(yù)案························································································································274防汛搶險預(yù)案································································································································275治安及意外傷害應(yīng)急預(yù)案·············································································································276非法闖入報警處理流程·················································································································2782、環(huán)境應(yīng)急預(yù)案規(guī)范·································································································································279污/雨水井、管道、化糞池堵塞、污水外溢的清潔處理···································································279雨雪天氣應(yīng)急預(yù)案························································································································279暴風(fēng)雨天氣的清潔························································································································280樓層內(nèi)空調(diào)水管、給水管的接頭發(fā)生爆裂···················································································280外場施工、促銷影響環(huán)境衛(wèi)生的清潔···························································································281外賓、領(lǐng)導(dǎo)及重大節(jié)日·················································································································2813、工程應(yīng)急預(yù)案規(guī)范····································································································································281電梯困人事件緊急處理措施·········································································································281強電專業(yè)突發(fā)事件緊急處理措施··································································································282空調(diào)機房突發(fā)事件處理措施·········································································································283暖通專業(yè)突發(fā)事件緊急處理措施··································································································284弱電專業(yè)緊急情況處理措施·········································································································284第六章表格······································································································································2861、行政表格···················································································································································286資產(chǎn)申請報告································································································································286資產(chǎn)申請報告（附頁）··················································································································287資產(chǎn)調(diào)配申請單····························································································································288資產(chǎn)管理臺賬································································································································289資產(chǎn)審核單····································································································································290物資報廢申請單····························································································································291待處理物資登記表························································································································292住宿協(xié)議·······································································································································293住宿申請表···································································································································295退宿手續(xù)申請表····························································································································296檔案保存表···································································································································297檔案目錄·······································································································································298檔案銷毀審批表····························································································································299檔案資料借閱表····························································································································300物資報廢申請單····························································································································301個人工具明細表····························································································································302工具借用表····································································································································303資產(chǎn)管理臺賬································································································································304不合格品登記表····························································································································305庫房物品臺賬································································································································306用料統(tǒng)計表····························································