文秘英語(yǔ)實(shí)訓(xùn)（第三版）教參

PAGEPAGE108PartISpokenEnglishChapterOneSection1NotesHere’smycard.這是我的名片。generalmanager總經(jīng)理managingdirector總裁，常務(wù)董事CEO(ChiefExecutiveOfficer)首席執(zhí)行官CFO(ChiefFinancialOfficer)首席財(cái)務(wù)官makeanappointmentwithsb.與某人預(yù)約，約會(huì)相同表達(dá)有：fill/haveanappointmentwithsb.keepanappointment踐約，準(zhǔn)時(shí)赴約breakanappointment失約Shemadeanappointmentforhersontoseethedoctor.她為兒子約定了就醫(yī)時(shí)間。Viewingisbyappointmentonly.參觀必須預(yù)約。assistantadj.(abbr.Asst.)(常用于頭銜)助理的，副的assistantmanager協(xié)理，副經(jīng)理,(酒店)大堂經(jīng)理assistantprofessor助理教授（在美、加兩國(guó)職位僅低于副教授）AssistantAttorneyGeneral助理檢察總長(zhǎng)AssistantSecretaryofState（美國(guó)）助理國(guó)務(wù)卿5.thedetailsaboutthesales有關(guān)銷售的詳細(xì)情況6.onthetelephone打電話，通過電話ontheInternet從互聯(lián)網(wǎng)上onChannel4在第4頻道onTV電視上on/overtheradio通過收音機(jī)/無(wú)線電inthenewspaper在報(bào)紙上7.letmecheckandsee讓我查一查8.Mr.Wangisavailableinthewholemorning.整個(gè)上午王先生都有空。9.confirmv.確認(rèn)，證實(shí)confirmationn.確認(rèn)書，證明書，證實(shí)Afterasix-monthprobationaryperiod,herpositionwasconfirmed.經(jīng)過六個(gè)月的試用期，她獲準(zhǔn)正式擔(dān)任該職。10.corporation(abbr.Corp.)(大)公司，法人團(tuán)體multinationalcorporation跨國(guó)公司urbandevelopmentcorporation城市開發(fā)集團(tuán)公司limitedliabilitycompany/companyoflimitedliability責(zé)任有限公司jointstockcompanylimited股份有限公司holdingcompany控股公司listed/publiccompany上市公司engineeringfirm工程公司firmofaccountants會(huì)計(jì)事務(wù)所state-ownedenterprise國(guó)有企業(yè)foreign-investedenterprise外資企業(yè)JointVenture(abbr.JV)合資企業(yè)Sino-Americanjointventure中美合資企業(yè)KeystoExercisesIExcuseme,canIhelpyou?Wouldyoupleasegivemeyourbusinesscard?Wouldyoupleasehaveaseatandwaitforamoment?LetmecallMr.Brownandtellhimyou'rehere.I'msorrytohavekeptyouwaiting.Mr.Brownwillbehereandmeetyouverysoon.Pleasegotohisofficenow.Theliftisrighthere.Themanagerisnotavailablenow.Canyoumakeitanotherday?I'llmakeanoteofthetimeandaskthemanagertoconfirmit.Wouldyoupleasesignyournamehereonthesign-board?/Wouldyoupleasesignthevisitor’sbook?IIA:Goodmorning,Mr.Bush.Nicetoseeyou.B:Nicetoseeyou,too.Lucy,isMr.Zhangavailablenow?A:I'msorry,Mr.Bush.Mr.Zhangisn'tintheofficeatthismoment.Wouldyoupleasewaitforamoment?B:Whenwillhebehere?A:Hecalledmejustnowandsaidthathewouldbebackinaquarter.B:Ok.I'llbeherewaitingforhim.A:Mr.Bush,howaboutadrinkwhileyou'rewaiting?B:Goodidea.I'dlikeacupofblackcoffee,please.A:Here'sthecoffeeandthecatalogueofourlatestproducts.B:Thankyou.III(Answerforreference)Whenyouarewelcomingaclienttoyourcompany,it’saworld-wideritualtoshakehandswitheachotherwhileintroducingyourself.Anyhow,thereareotherritualstowelcomeaclientsuchashugexceptshakinghands.However,eitherhugorkissonfaceisnotaspopularasshakinghands.Whileofferingdrink,itisagoodwaytoasktheclientwhatheorshewouldlike.Andsmalltalkscanmakeawarmandrelaxingatmosphere.Section2Notes1.standn.展桌，展臺(tái)，展位adisplaystand陳列臺(tái)atradestand交易臺(tái)2.brochuren.資料（或廣告）手冊(cè)atravelbrochure旅游手冊(cè)3.themainproduct主打產(chǎn)品themaincourse主菜themainbuilding主樓4.forreference以備參考（查詢）In/withreferenceto關(guān)于Keepthelistofnumbersnearthephoneforeasyreference.把電話號(hào)碼表放在電話旁邊，方便查找。WithreferencetoyourletterofJuly22nd,we’resorrytosaywecan’tmakesuchanexceptionaldiscount.關(guān)于貴方7月22日的來(lái)信，我們很遺憾地告知我方無(wú)法答應(yīng)特別折扣。5.registerv.登記，注冊(cè)registrationn.registeracompany注冊(cè)公司registeredmail/post掛號(hào)信registeredtrademark注冊(cè)商標(biāo)registrationfee注冊(cè)費(fèi)6.layoutn.布局，布置；設(shè)計(jì)layout（動(dòng)詞短語(yǔ)）布置，策劃，設(shè)計(jì)She’sinchargeofthelayoutoftheexhibitionhall.她負(fù)責(zé)展廳的布局。Thegardenislaidoutwithlawns,flowerbedsandfountains.花園的布局有草坪、花壇和噴泉。7.themeetingbadge會(huì)議會(huì)徽themeetingpacket會(huì)議資料袋themeetingagenda會(huì)議議程8.refreshmentn.茶點(diǎn)arefreshmentroom/kiosk/tent小吃部/飲食亭/小吃攤Ticketsincludethepriceofrefreshments門票包括茶點(diǎn)的費(fèi)用。9.forumn.討論會(huì)，論壇They’retoholdaninternationalforumontheWorldExpositioninShanghai.他們將在上海舉行世博國(guó)際論壇。10.participationn.參加，參與participantn.參加者，參與者Abackinjurypreventedhisactiveparticipationinanysportsforawhile.腰傷曾一度妨礙他積極參加體育活動(dòng)。KeystoExercisesIWarmlywelcome!Pleasegorightahead.Here'reourlatestproducts.Thisisnamecardofourcompany.Andweofferyouwithacatalogueofthenewestproductsforreference.Couldyoupleaseleaveyourcontactnumbersothatwecanprovideyouwiththelatestinformationintime?I'dliketogiveyouageneralintroductiontoournewproducts.I'dliketointroduceMr.Lin,oursalesmanager.Excuseme,areyouherefortheWorldTradeCompany'sannualmeeting?Haveyouregisteredinadvance,sir?Themeetingagendaisincludedinthemeetingpacket.You'remostwelcome.That'swhatI'mherefor.IIA:Goodmorning,sir.WhatcanIdoforyou?B:Goodmorning.I'dliketohavealookattheFairForumHall,please.A:It'sonthe3rdfloor,westcorridor.B:Thankyou.Istheforumgoingrightaway?A:Yes,sir.You'rewelcometojointhem.Thisway,please.B:Howlongwillitlastforthismorning?A:About3hours.Here'sthescheduleoftheforum.B:Thanks.What'sthemaintopicofthisconference?A:It'sabouttheGlobalChallengesinEconomy.B:Wonderful.III(Answerforreference)Whilewelcomingclientsatexhibition,youshouldbekeepingsmileandfriendlytoanyclienttoyourstand,whoareyourpotentialclients,evensomeofthemjusttakealookatyourstandontheirwaytootherstands.Keepitinyourmindthattheymaybecomeyourclient.Don’tforgettointroduceyourproductsandservice,face-to-facetalkismoreeffectiveandefficient.Atlast,asktheclientforbusinesscard,andbusinesscardscanhelpyouremembertheclientyouarewelcomingmoreeasily.Section3Notesfacetofacewithsb.（與某人）面對(duì)面facetofacewithsth.面對(duì)某種處境Thetwohavenevermetfacetofacebefore.這兩人過去從未見過面。Shewasatanearlyagebroughtfacetofacewiththehorrorsofwar.她幼年時(shí)就面臨戰(zhàn)爭(zhēng)的恐怖。terrificadj.極好的，絕妙的，了不起的Ifeelabsolutelyterrifictoday.我今天的感覺真是好極了。smoothadj.順利的，平穩(wěn)的Theyhaveintroducedfurthermeasurestoensurethesmoothrunningofthebusiness.他們已進(jìn)一步采取措施，以確保公司平穩(wěn)運(yùn)轉(zhuǎn)。Theplanemadeasmoothlanding.飛機(jī)平穩(wěn)降落。what’smore更有甚者，更為重要的是You’rewrong,andwhat’smore,youknowit.你錯(cuò)了，而且你明明知道自己錯(cuò)了！5.asoundsleep酣睡asoundknowledge/understandingofsth.對(duì)某事了解/理解透徹safeandsound平平安安6.investmentn.投資investorn.投資者，投資機(jī)構(gòu)investmentincome投資收益smallinvestors小額投資者Thecountryneedsinvestmentineducation.這個(gè)國(guó)家需要對(duì)教育進(jìn)行投資。sayhellotosb.問候某人sayyes/notosb.贊同/拒絕某人Don’tforgettosayhellotoMikewhenyouseehim.見到邁克時(shí)，別忘了向他問好。urgentadj.緊急的，迫切的urgencyn.“CanIseeyouforamoment?”“我能見你一下嗎？”“Isiturgent?”“有急事嗎？”9.traditionaladj.傳統(tǒng)的，習(xí)俗的，慣例的traditionn.traditionalmusic傳統(tǒng)音樂bytradition按照傳統(tǒng)風(fēng)俗It’straditionalinAmericatoeatturkeyonThanksgivingDay.感恩節(jié)時(shí)吃火雞是美國(guó)的傳統(tǒng)。10.dateback(to)追溯到，始于相同表達(dá)有：datefromThecustomdatesbackhundredsofyears.這一風(fēng)俗可以追溯到幾百年前。KeystoExercisesIExcuseme,butIthinkyouareMr.Brown?Howdoyoudo,Mr.Wilson?I'mDaisyLin,secretaryofBeijingmachineryImport&ExportCorporation.GeneralmanagerMr.Liaskedmetomeetyouattheairport.Someotherbusinessheldhimback,soMr.Liaskedmetocomeinhisplace.OurgeneralmanagerMr.Yangcametomeetyouinperson.Pleaseallowmetointroducehimtoyou.It'smyfirstvisittoChina.Thankyousomuchformeetingmeattheairport.Ourcariswaitingoverthere.MayIhelpyouwithyourbaggage?Howabouttheflight?Youmustbetiredafterthelongtrip.Justalittlejet-lag.I'mnotaccustomedtothenewtime.CouldItakeyoustraighttoyourhotel?Ihopeyou'llenjoyyourstayhere.IIA:Excuseme,butareyouMr.BrownfromtheUnitedStates?B:Yes,Iam.A:Nicetomeetyou,Mr.Brown.WelcometoShanghai.I'mLeoYou,secretaryofShanghaiTextilesImportandExportCorporation.B:Nicetomeetyou,too.ButI'mafraidIdon'tknowShanghaiTextilesImportandExportCorporation.A:Really?Aren'tyouTomBrownfromWashington?B:No,I'mJimBrownfromNewYork.A:I'msorry.Pleaseforgivemycarelessness.I'vegotthewrongperson.B:Nevermind.III(Answerforreference)Smalltalkswithyourbusinesspartnercanmakebothpartiesrelaxedandthevisitorfeelathome.Anyhow,businessisbusiness,especiallytotheclientyouarenotincloserelations.Sothetopicshouldnotbepersonal,andsuchtopicsaboutweatherandfoodareuniversallyapplicable.Whilechattingwithaforeignclient,youreyecontactiscritical,whichshowsyouareagoodlistenerandyouareenjoyingthetalk.Lastbutnotleast,keepasmileonyourface!ChineseVersion第一章接待工作在公司會(huì)話AA：下午好，先生。需要幫忙么？B：是的。我想見見你們的總經(jīng)理。這是我的名片。A：謝謝，格林先生?？峙驴偨?jīng)理王先生不知道您來(lái)。B：是的。我們沒有事先預(yù)約。他現(xiàn)在有空見我嗎？A：很抱歉，格林先生。王先生正好外出，要到下午3：00才回來(lái)。B：太糟了。A：您要見副總經(jīng)理嗎？B；恐怕不行。我與王先生在電話中商討了出售我方新設(shè)備的有關(guān)細(xì)節(jié)，副總經(jīng)理不一定知曉。A：那另外預(yù)約如何？B：好主意。后天上午9：30行嗎？A：讓我看看。行，后天上午王先生有空。王先生回來(lái)后，我打電話給您確定時(shí)間。B：謝謝。A：不用客氣。會(huì)話BA：早上好，先生。歡迎光臨A&B公司。我能為您效勞嗎？B：我想見你們的總經(jīng)理?xiàng)钕壬：請(qǐng)問先生尊姓大名？B：我是英國(guó)三星公司的邁克·布朗。A：布朗先生，楊先生現(xiàn)在有事在忙，請(qǐng)稍等，我這就告訴他您來(lái)了。B：謝謝。A：別客氣。（過了一會(huì)兒）A：很抱歉，布朗先生。楊先生半小時(shí)后才有空。您介意等一會(huì)兒?jiǎn)?？B：沒關(guān)系，我在這兒等好了。A：布朗先生，需要喝點(diǎn)什么，茶還是咖啡？B：中國(guó)綠茶吧。A：好的，請(qǐng)稍等。會(huì)話CA：歡迎光臨，先生。我能為您做點(diǎn)什么嗎？B：我和你們的銷售經(jīng)理吳先生約好在上午10：00點(diǎn)會(huì)面。A：您是多倫多進(jìn)出口公司的史密斯先生，對(duì)嗎？B：是的。A：很高興見到您，史密斯先生。銷售經(jīng)理吳先生正在辦公室等您，這邊請(qǐng)。B：謝謝。A：不用謝。ChapterTwoSection1Notes1.putthrough為……接通電話Iamtryingtoputyouthrough.我正在想辦法給你接通電話。Couldyouputmethroughtothemanager(themanager’soffice)?你能替我把電話接到經(jīng)理那里(經(jīng)理辦公室)嗎？2.switchboardoperator總機(jī)接線員3.refer…to叫……求助于，讓找……處理，讓……找（查）Hereferredmetothelawyer.他讓我去找律師。Thedoctorreferredhertoaheartspecialist.醫(yī)生囑她轉(zhuǎn)診于心臟病專家。Ourteacherrefersustomanygoodbooks.我們的教師讓我們查閱許多好書。4.figureout想出，弄清，明白，理解Ican’tfigureoutwhyhesaidthat.我弄不懂他為什么要那么說。Ijustcan’tfigureherout.She’samysterytome.我簡(jiǎn)直摸不透她，她對(duì)我來(lái)說是個(gè)謎。5.dosb.afavor(doafavorforsb.)幫某人忙Wouldyoupleasedomeafavorbyopeningthedoor?勞駕，請(qǐng)幫忙開一下門。6.voicemail語(yǔ)音信箱（把口頭信息錄下來(lái)儲(chǔ)存起來(lái)供以后播放給接受者的一種電子通訊系統(tǒng)）E-mail(electronicmail)電子郵件shortmessage/instantmessage短消息7.HowmayIdirectyourcall?您要轉(zhuǎn)接到哪里（誰(shuí)）？8.Heisnolongerwiththefirm.他已離職了。withprep.作為……的成員，為……所雇用Igotajobwithamotorcompany.我在一家汽車公司找到了工作。9.supervisorn.主管，監(jiān)督員superiorn.上司subordinaten.下屬10.complaintsdepartment投訴部11.totellyouthetruth跟您說實(shí)話吧12.computervirus電腦病毒13.rampantadj.猖獗14.I’lltransferyourcallrightnow.我馬上把您的電話轉(zhuǎn)過去。KeystoExercisesI1.HowmayIdirectyourcall?2.Pleasedomethefavortoputthephonecallthroughtomyclient.3.I’dliketospeaktoGreen.4.Onemoment,please.I’mputtingyouthroughtothemanager’soffice.5.Mr.Wangisnolongerwithourcompany.Allhiscallswillbehandledbyhisassistant.6.Pleasedomethefavortotransfermycalltothecomplaintsdepartmentinyourcompany.7.Totellyouthetruth,mysupervisorandIdon’tgetalongverywell.8.Couldyoutellmehowtospellyourname,please?9.Iamsorry,heisverybusy.Hecan’tansweryourtelephonecall.10.I’dliketomakeacollectcall.IIA:Hello.B:Hello.MayIhelpyou?A:I’dliketoknowtheflightnumberofAmericanSouthwestAirlineswhichwillarriveattheShanghaiPudongInternationalAirportthisafternoon.B:Iamafraidyouwillhavetotalktotheiragentattheairport.A:Wouldyoumindputtingmethroughtotheagent?B:Allright.Pleaseholdon.I’lltransferthecallforyou.…OK,it’sthroughnow.C:Hello.A:Hello.IsthatAmericanSouthwestAirlines?C:Yes.MayIhelpyou?A:I’dliketoknowtheflightnumberofAmericanNorthwestAirlineswhichisarrivingatthePudongInternationalAirporttoday?C:Oh,it’sNW6256.A:Whatexacttimeisit,please?C:It’s5:05pm.A:Thankyouverymuch.C:You’rewelcome.III(Answerforreference)Thetelephonehasbecomeanindispensabletoolinbusinessestoday.Itisimperativetoknowalltheruleswhiletalkingonaphoneforbusinesspurposes.Businesstelephoneetiquettesshouldbetaughttoallmembersoftheorganization.Whilecallingyoushouldintroduceyourselfandgivethenameofyourorganization.Useshortphrasesandsimplewordswhiletalkingonthephone.Long-windingsentenceswillleadtodisinterestandpoorcomprehensioninlisteners.Avoidtheuseofcasualwordsandslang.Section2Notes1.leaveamessageforsb.為某人留言anoralmessage口信awrittenmessage便條Wouldyoumindleavingamessageforme?請(qǐng)給我留言。2.competentadministrativesecretary稱職的行政秘書3.helpsb.withsth.幫助某人做某事CanyouhelpmewithEnglishgrammar?您能幫助我復(fù)習(xí)英語(yǔ)語(yǔ)法嗎？4.setupanappointment預(yù)約5.mobilephone手機(jī)6.ChinaImportandExportCommodityFairinGuangzhou（CantonFair）中國(guó)進(jìn)出口商品交易會(huì)(簡(jiǎn)稱廣交會(huì))7.boothnumber攤位號(hào)8.ASAP=assoonaspossible9.askfortwodays’sickleave請(qǐng)兩天病假10.Sheisnotavailablenow.她現(xiàn)在沒有空。KeystoExercisesI1.Peterisbusyonanotherline.CouldItakeamessageforhim?2.IamafraidthatLilyisnotavailable.Sheismeetingaveryimportantcustomer.3.Iwilltellherassoonasshecomesback.4.Doyouwanttoleaveamessage?Thegeneralmanagerisonbusinesstripnow.5.Wouldyoumindtakingamessageforme?6.I’mhissecretary.ShallIaskhimtocallyouback?7.I’mverybusynow.Iwillletmysecretarytoleaveamessageforme.8.Pleasetellhimthatthere’sanimportantmeetingtomorrowafternoon.9.Pleasetakethetroubletoputmytelephonemessageonhistable.10.Pleaseleaveyourmessageafterthetone.I’llgetbacktoyouassoonasIcan.IIA:Hello,isthatMrSmith’soffice?B:Yes,thisishissecretaryJoycespeaking.MayIaskwhoisspeakingthen?A:ThisisSusanspeaking.I’mMr.Smith’sclient.IsMr.Smithin?B:I’msorryhe’sataveryimportantmeetingwiththeChairmanoftheBoardofDirectors.A:Wouldyoupleasetakeamessageforme?B:Noproblem.A:WouldyoupleasetellhimI’llvisithimathisofficeearlytomorrowmorning,say9:00am?IsthatOK?B:Allright.Anythingelse?A:Nothingelse.Thankyou.Bye-bye.B:You’rewelcome.Bye.III(Answerforreference)Etiquettedemandsthatboththecallerandreceivershouldwritedowninformationwhenrequired，sobeforemakingacallortakingone,besuretohavesomethingtowriteupon.Whiletakingamessage,youshouldpolitelyaskthespeakertospeakslowlytoassurethatyoucanwritedownalltheinformation.Astothedetailssuchasnames,numbersordateandtime,youneedtorepeatthemandmakesurethereisnomistake.Section3NotesHRDepartment(humanresourcesdepartment)人力資源部personneldepartment人事部recruitvt.招聘，錄用recruitmentn.marketingdepartment市場(chǎng)營(yíng)銷部directcall直撥電話directdistancedialingcall直撥長(zhǎng)途電話collectcall(reversechargecall)受話人付費(fèi)電話conferencecall會(huì)議電話servicecall公務(wù)電話urbancall市內(nèi)電話longdistancecall,trunkcall(AmE.)長(zhǎng)途電話extensionnumber分機(jī)號(hào)碼areacode/districtcode分局號(hào)碼/地區(qū)號(hào)countrycode國(guó)家區(qū)號(hào)GM(generalmanager)總經(jīng)理KeystoExercisesI1.I’mafraidthatthetelephonenumberyoudialediswrong.2.Wedon’thavethepersonyouarelookingforhere.3.Whatnumberhaveyoudialed?4.Wedon’thaveanyonebythatnamehereinourcompany.5.I’mterriblysorry,butImusthavedialedthewrongtelephonenumber.6.Ithinkthepersonyouarelookingforhasthesamefamilynamebuthasthedifferentgivenname.7.Sorry,Idon’tknowthatperson.8.There'snoonenamedAnnahere．9.Areyousureyouhavetherightname？10.Isuggestyoulookinthephonedirectory.IIA:Goodmorning.B:Goodmorning,mayIhelpyou?A:I’dliketospeaktoyourmanager.B:Manager?Whodoyouwanttospeakto?A:IwanttospeakMr.JeffWhitefromthepurchasingdepartment.B:Mr.JeffWhite.I’mafraidthereisnoonebythatnamehere.Perhapsyouhavemadeawrongcall.Thisisahospital.A:I’mverysorry.B:That’sallright.III(Answerforreference)Ifyoudialanumberthatiswrong,apologizepromptlyanddisconnect.However,Youshouldneverberudetoacallernomatterwhateverprovocation.Speakclearlyandslowlywhentakingabusinesscall.Yououghttobemindfulofdifferenttimezones.Trytocallduringthedayasfaraspossible.Callsbefore9amandafter9pmshouldbeavoided.Youshouldalsobecarefulincallswhereculturaldifferencescomeby.Anyhow,whenyoumakeacoldcall,don’tfeelupsetwhenpeoplehanguponyou.Chineseversion第二章接打電話第一節(jié)轉(zhuǎn)接電話會(huì)話A背景:布魯斯·瓦格納給一位客戶打電話，他需通過總經(jīng)理秘書安妮·王轉(zhuǎn)接。因?yàn)閯e人給了他錯(cuò)誤的姓名，他需要秘書協(xié)助尋找自己要找的通話對(duì)象。A:安妮·王B:布魯斯·瓦格納A:波司登公司，您要轉(zhuǎn)接到哪里？B:我要和查爾斯·許先生通話。A:很抱歉，我們這里沒有這個(gè)人。B:您確定嗎？我同事極力推薦我來(lái)找他的。A:我非常肯定這里沒有查爾斯·許先生這個(gè)人。我是總經(jīng)理的秘書，請(qǐng)問是哪一方面的事呢？或許我可以找到您應(yīng)該找的人。B:我同事說他曾跟查爾斯·許合作過，他指的查爾斯是貴公司從事采購(gòu)工作的。A:好的，那一定是查利·許，他是采購(gòu)部門的主管。B:那么就請(qǐng)幫忙把電話轉(zhuǎn)接給他吧。A:（過了一會(huì)兒）很抱歉，現(xiàn)在查利不在辦公室，不過他的助理瓊霖·張應(yīng)該可以幫您。您要不要轉(zhuǎn)接過去？還是您要在查利·許的語(yǔ)音信箱里留言。B:那我和他的助理通話吧，麻煩您了，您幫了很多忙，非常感謝您。A:不用謝，請(qǐng)稍等，我現(xiàn)在就為您轉(zhuǎn)接。會(huì)話B背景：丹尼爾給某位已離職的員工打電話，諾拉是公司設(shè)計(jì)部的秘書，她盡力協(xié)助，好讓丹尼爾找到他想找的人。A:諾拉B:丹尼爾A:下午好！“雅戈?duì)柟尽?，您要轉(zhuǎn)接到哪里？B:麻煩請(qǐng)轉(zhuǎn)杰夫·趙先生。A:很抱歉，趙先生已經(jīng)離職了，B:真的嗎？請(qǐng)問您是哪位？A：我是設(shè)計(jì)部門經(jīng)理的秘書，我叫諾拉。B諾拉，我想知道誰(shuí)來(lái)處理他的電話呢？A:其實(shí)，趙先生的職位還空著，因此他的電話根據(jù)業(yè)務(wù)性質(zhì)由不同的人負(fù)責(zé)。B:杰夫想要了解有關(guān)新襯衫的設(shè)計(jì)工作，他希望我準(zhǔn)備好了以后我可以給他打電話。A:我明白了，那我將您的電話轉(zhuǎn)到他的經(jīng)理那邊，他也許可以幫忙。B:我們可以試試，他的經(jīng)理處理設(shè)計(jì)工作嗎？A:不，他并不真正處理設(shè)計(jì)工作。這方面的電話由邁克爾·史密斯先生處理。B:說實(shí)話，邁克爾同我相處并不好，我還可以同其他人談嗎？A:山姆·唐先生也在設(shè)計(jì)部門工作，他和杰夫曾工作過二年。B:那就找山姆談好了，把我的電話轉(zhuǎn)給他吧。會(huì)話C背景：最近，拉金·泰勒在太平洋數(shù)碼城買了一個(gè)移動(dòng)硬盤。使他失望的是，他發(fā)現(xiàn)該硬盤的存儲(chǔ)功能有點(diǎn)問題，他不太滿意，所以打電話給數(shù)碼城想要更換一個(gè)。凱瑟琳·奧巴馬是數(shù)碼城總經(jīng)理的秘書，她盡量設(shè)法幫助拉金。A:凱瑟琳·奧巴馬，秘書B:拉金·泰勒：客戶A：早上好，太平洋數(shù)碼城，有什么事嗎？B：你好，是太平洋數(shù)碼城？A：是的。B：投訴部經(jīng)理在嗎？A：很抱歉，經(jīng)理在接電話。我是他的秘書，請(qǐng)問是關(guān)于哪方面的事呢？B:我在你們數(shù)碼城買的一件商品，我不滿意,我希望更換一下。A：好的，可以告訴我您買的什么商品嗎？這樣我可以知道要轉(zhuǎn)接給誰(shuí)？B：我?guī)滋烨霸跀?shù)碼城買了一個(gè)移動(dòng)硬盤。A：我可以問一下硬盤出了什么問題嗎？B：當(dāng)我把硬盤插入到電腦的時(shí)候，硬盤不工作了。A：您是否安裝了驅(qū)動(dòng)盤呢？B：是的，它就是不工作。我不知道究竟出了什么問題。A：我聽說有一種叫做“特洛伊木馬”的計(jì)算機(jī)病毒現(xiàn)在正在蔓延，它正給數(shù)百臺(tái)計(jì)算機(jī)造成危害，也許您的硬盤已經(jīng)感染。B：我希望情況不會(huì)是這樣的。A：您是從哪位經(jīng)銷商購(gòu)買硬盤的呢？B:上海華程計(jì)算機(jī)有限公司。它的攤位號(hào)為：PDC－1253。A：好的，我馬上把您的電話轉(zhuǎn)過去。A:謝謝您的合作。B:不用謝。第二節(jié)電話留言會(huì)話A背景：珍妮·布萊克打電話給史坦利·杰克遜，但杰克遜不在，珍妮必須留言，愛麗絲是一位極其能干的行政秘書，她接了電話并進(jìn)行了電話留言。A：愛麗絲B:珍妮·布萊克A:早上好，加里克（中國(guó)）家具公司，我是愛麗絲，請(qǐng)問您要找誰(shuí)？B:我要找史坦利·杰克遜先生。A:對(duì)不起，史坦利·杰克遜先生現(xiàn)在不在，我是他的秘書，有什么要幫忙的嗎？B:是的，我想預(yù)約參觀你們的新工廠。A:嗯，恐怕我?guī)筒簧?，得問一下史坦利·杰克遜先生。不過我可以為史坦利先生留言。請(qǐng)問您好的姓名和移動(dòng)電話號(hào)碼。B:哦，我的姓名叫珍妮·布萊克，我的手機(jī)是否3916605789。請(qǐng)問您是？A:愛麗絲，我是辦公室的行政秘書，史坦利一回來(lái)，我就把留言給他。B:謝謝您。A:不用謝。會(huì)話B背景：艾爾伯特·沈先生在上海長(zhǎng)匯蠟燭公司工作，他即將參加在廣州舉辦的中國(guó)進(jìn)出口商品交易會(huì)（廣交會(huì)）。唐納德·史密斯先生是一位美國(guó)商人，他想要知道長(zhǎng)匯公司在廣交會(huì)的攤位號(hào)并去該攤位同艾爾伯特·沈先生舉行商務(wù)會(huì)談。沈先生不在辦公室，因此他的秘書艾米為他進(jìn)行留言。A：艾米B：史密斯先生A:您好，上海長(zhǎng)匯公司，請(qǐng)問對(duì)方是哪位？B:唐納德·史密斯。這是從美國(guó)紐約打來(lái)的國(guó)際長(zhǎng)途。A:請(qǐng)問您想找誰(shuí)通話?B:我想找艾爾伯特·沈先生。請(qǐng)問您是哪位？A:我是艾米，我是沈先生的秘書，沈先生現(xiàn)在不在，我可以為他留言嗎？B:我聽說你們?cè)趶V交會(huì)上有一個(gè)攤位，我想知道沈先生抵達(dá)廣交會(huì)的確切時(shí)間。.A:好的。B:請(qǐng)告知你們的攤位號(hào)，把我在中國(guó)的手機(jī)號(hào)碼告訴他，我的號(hào)碼是讓他把所有的信息盡快地發(fā)送到我的電子郵箱里。A:還有其它事嗎？B:沒有了，非常感謝。A:不用謝，再見。B:再見。會(huì)話C背景：詹姆士打電話給他的老板伯莎，他想要請(qǐng)二天病假，由于老板不在辦公室，他請(qǐng)求伯莎的秘書格雷斯為他留言。A：格雷斯B：詹姆士A:您好，北京紅星汽車銷售公司.我是格雷斯。請(qǐng)問要幫忙嗎?B:請(qǐng)問伯莎在嗎,我是詹姆士。A:請(qǐng)稍等。她現(xiàn)在不在辦公室，她現(xiàn)在在會(huì)議室。B:謝謝。A:恐怕她在沒有空。她現(xiàn)在在同一位重要的客戶進(jìn)行洽談，我可以為您留言嗎？B:好的，麻煩您轉(zhuǎn)告她我今天得了重感冒，醫(yī)生說我需要臥床休息，因此，我想請(qǐng)二天病假。A:我明白了，詹姆士，她一回來(lái)就告訴她，請(qǐng)當(dāng)心點(diǎn)。B:非常感謝，再見。A:再見。第三節(jié)打錯(cuò)電話會(huì)話A背景：尤金打電話給人力資源部佩吉,他想了解他是否已被公司錄用，市場(chǎng)營(yíng)銷部的秘書馬麗娜告訴他他撥錯(cuò)電話號(hào)碼了。A：馬麗娜B：尤金A:您好。B:您好，我找佩吉通話。A:這兒沒有一個(gè)名叫佩吉的人。您想找哪個(gè)部門?B:人力資源部。A:哦，您撥錯(cuò)號(hào)碼了。B:麻煩您告知人力資源部的電話號(hào)碼。A:5983-3675.B:是直撥電話嗎?A:是的，那是人力資源部秘書的電話。如果您想找那個(gè)部門的經(jīng)理通話，您應(yīng)該撥分機(jī)號(hào)碼，那是：3989。B:非常感謝您的幫助。A:不用謝.會(huì)話B背景：希莉亞和謝莉在同一家珠寶公司工作，但在不同的部門，希莉亞是設(shè)計(jì)師，謝莉是銷售經(jīng)理，薩拉是公司的新客戶，她想要同謝莉通話。但薩拉撥錯(cuò)了電話號(hào)碼，瑪莎是總經(jīng)理的秘書，她幫助薩拉找到了她所要找的人。A:下午好，瓊斯珠寶公司。B:下午好，謝莉小姐在嗎？A:對(duì)不起，您撥錯(cuò)號(hào)碼了，.我是希莉亞。B:您能告訴我謝莉的電話嗎？A:我不太清楚，您最好辦公室秘書瑪莎。B:請(qǐng)告知她的號(hào)碼。A:6758-4659.B:Thankyou.……B:是瑪莎嗎?C:是，我可以幫您嗎?B:我想找謝莉。C:請(qǐng)拼一下她的姓名B:S-H-E-L-L-E-Y.C:S-H-E-L-L-E-Y.哦，是那位剛來(lái)的銷售經(jīng)理。B:您可以轉(zhuǎn)一下嗎?C:好，請(qǐng)稍等。會(huì)話C背景：?jiǎn)讨蜗胍獡懿少?gòu)部經(jīng)理的電話，經(jīng)理的直撥電話是58137944。然而，他撥58137954，那是生產(chǎn)經(jīng)理的號(hào)碼，西爾維亞是生產(chǎn)部經(jīng)理的秘書，她幫助喬治解決了問題。A：?jiǎn)讨蜝：西爾維亞A:早上好。B:早上好。A:西蒙在嗎?我是他的一個(gè)客戶，從美國(guó)華盛頓打來(lái)，我叫喬治。B:對(duì)不起，這兒沒有這個(gè)人，這兒電話是58137954.A:你們是采購(gòu)部嗎?B:對(duì)不起，您撥錯(cuò)號(hào)碼了.這是生產(chǎn)部。A:麻煩您告知采購(gòu)部的電話號(hào)碼。B:好的，58137944.A:麻煩您轉(zhuǎn)到采購(gòu)部好嗎?B:好的，再見。A:再見。ChapterThreeSection1Notesmakeanappointmentwithsb.與某人預(yù)約，約會(huì)fixanappointment預(yù)約keepone’sappointment 守約breakone’sappointment違約canceltheappointment取消約會(huì)bookup預(yù)先都安排滿了NextMondayafternoonisbookedup.下周一下午已排滿了。onthephone打電話ThisisSusanonthephone.我是蘇珊。Makeit2o’clocktomorrowafternoon.定于明天下午2點(diǎn)鐘。Let’smakeit3:00pmthen.那就定在下午3點(diǎn)吧。Howabout…?/Whatabout…? ……怎么樣？,……怎么辦？后接名詞或動(dòng)名詞短語(yǔ)Howabouttomorrowafternoon?明天下午怎么樣？Whataboutgoingtothedancingpartythisafternoon?下午去參加舞會(huì)行嗎？6.beoccupiedintheevening晚上忙Mybossisoccupied/notfree/notavailablenow.我的上司現(xiàn)在很忙。KeystoExercisesII’llconfirmyourappointmentassoonaspossible.Mybossshouldbewithyouinaminute/verysoon.Itisabouttheappointmentwithourmanager.Couldoursalesmanagervisityousometimethisweek?Hecouldshowyouournewproducts.I’llcheckthescheduleandseeifIcanarrangeanappointmentforyou.Sorry,butheisfullybookeduptomorrowmorning.Thesooner,thebetter.HowaboutFriday?Whattimewillbeconvenient?CouldIpossiblymakeitintheafternoon?I’llcallyoubacklatertoarrangeanewappointment.IIA:Goodmorning.SunshineCompany.CanIhelpyou?B:ThisisLucyWang,Mr.Woods’secretary.I’msorrytosayaratherpressingmatterhascomeupwhichdemandsMr.Woods’attention.Sohewon’tbeabletokeephisappointmentwithMr.Greenthisafternoon.A:Then,weshouldchangeittoanothertime,shouldwe?B:Yes,please,ifyouwouldn’tmind.WhenwouldbeaconvenienttimeforMr.Green?A:IwonderifMr.WoodscancomeonThursdaymorning?Mr.Greenisoffforawholeday.B:Unfortunately,Mr.WoodsistiedupalldayonThursday.Otherthanthathe’sgotafairlyclearweekthough.A:Well,howaboutnextTuesday?B:Yes,Mr.Woodsisfreethen?A:AtwhatparticulartimewillMr.WoodscometoseeMr.Green?B:2:30intheafternoon.OK?A:OK.Let’sfixitthen.B:AndcouldyoupleaseconveyourapologiestoMr.Green?A:Withpleasure.III(Answerforreference)Ithinkthreethingsareimportantwhenansweringthetelephone.Firstofall,weshouldanswerthetelephonequickly,forexample,afternomorethanfourrings.Thereisnoexcuseforkeepingacallerwaiting.Secondly,thepointaboutfriendliness,however,isalsoimportant.Peoplewanttohearacheerfulvoicewhentheycallthecompanyandfeelgoodwhentheydobusinesswithus.Andfinally,movingontoefficiency,weshouldmakesurethepeoplewhoanswerthetelephonecaneitherdealwithinquiriesthemselvesorputthecallerthroughtotherightperson.Section2Notesreservearoom訂房間相同表達(dá)有：bookaroom singleroom單人房間doubleroom雙人房間twinroom兩張床的雙人間standardroom/suite標(biāo)準(zhǔn)房/套間deluxe/luxuryroom/suite豪華房/套間lookforwardto期待，盼望（后接動(dòng)名詞）I’mlookingforwardtoseeingyou.我期望見到您。4．preferAtoB與B相比，更愿意選擇Aprefersb.(not)todosth.寧愿某人（不）做某事Ipreferamorningflight.我更愿意坐早晨的航班。IpreferChineseteatocoffee.我更喜歡喝中國(guó)茶而不是咖啡。Ishouldpreferyou(not)tocomethedayaftertomorrow.我希望你后天（不）來(lái)。5.non-stop直達(dá)的6.firstclass 頭等艙business/executiveclass商務(wù)艙economy/touristclass經(jīng)濟(jì)艙7.IsthereanythingIcandoforyou?我能為您效勞嗎？相同表達(dá)有：CanIhelpyou?WhatcanIdoforyou?HowcanIdoforyou?8.atableforten一張十人桌9.inthenameof以……的名義PleaseorderadinnerinthenameofMr.Wilson.請(qǐng)以威爾遜先生的名義預(yù)訂晚餐。10．excludingdrinks不包括酒水費(fèi)或酒水費(fèi)另計(jì)includingdrinks包括酒水費(fèi)KeystoExercisesIArethereanyroomsvacant?I’dliketobookasingleroomfortwonightsforMr.Baker.Whichairlineswouldyouliketotake?Haveyougotaroomoverlookingthesea?Isthereanychancetobookatablebywindow?I’llbecheckingoutonnextWednesdaymorning.Okay,I’llmakethereservationrightaway.I’dliketobuyanon-stoptickettoBeijing,please.I’dlikeeconomyclass.Pleasereserveatableforthreeinthenameofourcompany.Sorry,allthedoubleroomshavebeenbookedup.IIA:Goodmorning,GrandHotel.CanIhelpyou?B:I’dliketoreservearoomforonenightforMr.Williams.A:Wouldyoulikeasingleoradoubleroom?B:Pleasereserveasingleroom.A:Yes,thatwillcostfivehundredHongKongdollars.B:PleasedebittheaccounttoABCCompany.A:Alright.Thankyou.III(Answerforreference)Inchoosingtransportforabusinesstrip,comfortisaveryimportantfactortoconsider.Comfortmeansbeingphysicalrelaxedandcontented,freefromworriesandunhappiness.Withcomfortabletransport,youcanstretchout,liebackandevengetsomesleepduringthetripsothatyoucanarriveatthedestinationwellrestedandreadyforyourwork.Thisisvitalforthesuccessofyourbusiness.Cost-effectivenessisalsoimportant.Youhavetoconsiderthecostthatmayoccurwhenyouchoosetransportforyourbusinesstrip.Itisadvisablenottochooseatransportwhosecostisbeyondyourbudget,sinceexpensivetransportcaninevitablyincreasethecostsevenbeforeyoudoyourbusiness,whichcanevenstopyoufrommeetingyourtargets.Youshouldneverallowthiskindofcosttoruinyourwholebusiness.Convenienceisanotherfactortoconsider.Conveniencetransportcanhelptomakeyourtripeasy,efficientandfreefromfatigue.Section3NotesThelineisengaged/busy.電話占線。quotationn.報(bào)價(jià)quotev.Doyouhavequotationsforallarticleslistedhere?所列商品的報(bào)價(jià)你們都有嗎？WecanquoteyouapriceofUS$60perpiece.我們可以給你方報(bào)價(jià)，每份60美元。WeusuallyquoteonCIFbasis.我們通常報(bào)CIF價(jià)。delayv./n.耽擱，延誤,延期 Iwasdelayedbythetraffic.因交通阻塞，我延誤了。Wemustdelayourjourneyuntiltheweatherimproves.我們必須延緩旅行直到天氣好轉(zhuǎn)。dueto由于Theaccidentwasduetocarelessdriving.意外事故是由于駕駛疏忽造成的。around5:00pm大約下午5點(diǎn)或5點(diǎn)左右We’llbetherearound7:30pm.我們大約下午7:30到那里。departv.離開departuren.I’dliketoconfirmwhetherFlightCA555forSanFranciscoisdepartingontime.我想確認(rèn)飛往舊金山的CA555航班是否準(zhǔn)時(shí)起飛。considerableadj.相當(dāng)大的 considerablyadv.Theteacher’sexplanationwasofconsiderablehelptothem.老師的解釋對(duì)他們幫助很大。Theteacher’sexplanationhelpedthemconsiderably.老師的解釋對(duì)他們幫助很大。8.onaccountof由于Hecannotcometothemeetingonaccountofillness.他因病不能到會(huì)。9.suspensen.（對(duì)可能發(fā)生之事的）緊張感，擔(dān)心，焦慮Don’tkeepusinsuspenseanylonger:telluswhathappened!別再讓我們著急了，快告訴我們出了什么事。10.consignmentn.托運(yùn)，發(fā)運(yùn)，移交；所運(yùn)送之物onconsignment寄售consignmentnote發(fā)貨單，貨運(yùn)清單KeystoExercisesIWouldyoumindcallingback