2022年中級商務(wù)英語BEC模擬試題及答案解析

2022年中級商務(wù)英語BEC模擬試題及答案解析Thesecretofsuccessinelectroniccommerceliesinplacinganewemphasisonawell-establishedarea.Thatareaiscustomerservice,whichisnowtheonlypointof(19)betweenabusinessandthepublic.Thereareanumberoffactorsinareal-worldshopthatpeople”sperceptionsofabusiness:these(21)thelocationandtheappearanceofthepremises,thequalityandthepricingofthemerchandiseorservices’andthebehaviourofthestaff.However,ifacompanyistryingtomakeagoodimpressionwithonlinecustomers,mostofthesefactorsdonot(22)apart.In(23)ofthesefactors,thewaycustomersare(24)whentheyhaveareasontocallhasafundamentaleffectonacompaysabilitytoretainthemascustomers.Evenmorethanregulartelephoneorin-personcustomers,webcustomersareimpatieneasilyfrustratedandalwaysconsciousthattheyhaveotherplaceswheretheycan(25)theirbusiness.Preventingthemfromdoingthatmeansmeetingontheirown(26)andprovidingthemwithwhattheywant.Thisnecessity,in(27)，meansthatcompaniesthatselloverthenetmustgetback-endfunctionsright.Imposing(28)requirementsoncustomerswillnotwork;abusinessthat(29)oncustomersemailingforassistanceinsteadofusingthephone,forexample,willloserepeatcustom.Ifthephoneisused,itmustbeanswered(30),andthestaffshouldlookforwaysofhelpingeventhemostawkwardcustomers(31),asismoreusual,tryingtofindsome(32)toblamethecustomerforanyproblem.Animportanfinalpointisthatitisvitalthatallweblinksandphonenumbersworkproperlyandefficiently.Thisoughtto(33)withoutsaying.Experienchowever,showsthatitdoesnot.19、ArelationshipBassociationC.meetingDcontact20、AforceBdetermineCdecideDfix21、AencloseBconsistCincludeDcontain22、AgetBrunCplayDhave23、AabsenceBlackCneedDscarcity24、AcaredBtreatedCdealtDconsidered25、AdeliverBbringCmoveDtake26、ApoliciesBstandardsCtermsDconditions27、AturnBsequenceClineDorder28、AdenseBrigidCdeepDsolid29、AdemandsBinsistsCexpectsDinstructs30、ApunctuallyBpreciselyCpromptlyDpresently31、AapartfromBotherthanCexceptforDratherthan32、AcaseBexcuseCfaultDpurpose33、AdoBmakeCgoDcome我個人認為，完形填空這種題型屬于BECBEC個就是把歷年BEC考慮的幾個factor。重點考慮的是如何效勞客戶，不是在線的，而是電話。19題首先考的就是一個固定的商務(wù)英語用法Pointof觸點。商業(yè)詞典的解釋： Personoradepartmentservingasthecoordinatororfocalpointofanactivityorprogram.英文的解釋：Apointofcontact(POC,alsosinglepointofcontactorSPOC)istheidentificationof,andmeansofcommunicationwith,person(s)andorganizations(s)associatedwiththeresource(s).題，onone”sownterms,依據(jù)某人自己的主見。聯(lián)系此句上下28rigid，僵硬的。意思是不能把一些僵硬的要求強加在客戶的身上。題，inturn;insequence;