《飯店實用英語》課件-scene-15

HotelPracticalEnglishScene15HotelBar

HotelPracticalEnglishScene11TeachingProceduresExercises

4Text3HotelPracticalEnglish2CaseStudy5HomeReading6FreeTalk1TeachingProceduresExercises42Ⅰ.FreeTalk1.Doyouthinkalcoholisgoodforhealth?2.Wouldyouliketostartupyourownbarorworkasabartenderorbarmaidinaluxuryhotel?Givegoodreasonstosupportyouropinion,please.Ⅰ.FreeTalk1.Doyouthinkal3Ⅱ.HotelPracticalEnglishDialogue1OneFruitPunch,Please.（A：BarmanB：clientele）A:WelcometoSunnyBar,madam.Whatdoyouliketodrink?B:Idon'tknowwhatIwant.I'mnotreallyadrinker.A:Wehavenon-alcoholicdrinks.B:Whatarethey?A:Wehavetea,coffee,juices.Whichonewouldyoulike?B:Eh,doyouservesoftdrinks?A:Ofcourse,ma'am.Wouldyoulikealemonadeoragingerale?B:Haveyougotfruitpunch?A:Yes,wehave.B:Onefruitpunch,please.A:Doyouwantacookie,too?Ⅱ.HotelPracticalEnglish4Ⅱ.HotelPracticalEnglishB:Sure,Ilovecookies.A:Iwillbebackwithyourordersoon,ma'am.(Threeminuteslater.Thebarmaniscomingwiththedrinkandcookies.)A:Hereyouare,ma'am.Onefruitpunchandonecookie.B:Thankyou.(Fifteenminuteslater,theladyfinisheddrinking.)B:MayIhavethebill?A:Yes.I'lltakeitforyou,ma'am.B:Howmuchisit?A:Yourtotalis32yuan.B:CanIpaybycreditcard？A:Certainly.MayIhaveyourcard,please？B:Hereyouare.A:Pleasesignyournamehere.B:OK.Ⅱ.HotelPracticalEnglishB:S5Ⅱ.HotelPracticalEnglishⅡ.HotelPracticalEnglish6Ⅱ.HotelPracticalEnglishDialogue2WhatWouldYouLiketoDrinkTonight?（A:BarmaidB:Patron）A:Goodevening,sir.Whatwouldyouliketodrinktonight?B:MayIseethewinelist?A:Certainly.Hereyouare.B:I'llhaveaScotch.A:WehaveChivasRegal,andWhiteHorse.Whichonewouldyoulike？B:AChivasRegal,please.A:RoyalSaluteor12years?B:12years,please.A:Straightuporontherocks?B:Withsodawater.A:Hereyouare,sir.Scotchwithsodawater.B:Thankyou.HowmuchdoIoweyou?A:TheChivasRegalRoyalSaluteis40yuanplus10%servicecharge.Thetotalis44yuan.B:Hereis50yuanandyoucankeepthechange.Ⅱ.HotelPracticalEnglish7Ⅱ.HotelPracticalEnglishA:That'sverykindofyou.ButthereisnotippinginChina.Hereisyourchange,sir.B:Thankyou.A:Enjoyyourdrink,sir.Ⅱ.HotelPracticalEnglishA:T8

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TheHotelBarThehotelbaristheareaofthehotelwherealcoholicandnon-alcoholicdrinksaremixedandserved.Alcoholicproductsfoundcommonlyincludewine,spirits,beerandcocktails.Differenttypesofcoffee,tea,juicesandsoftdrinksallbelongtonon-alcoholicdrinks.Typicallocationsofthebarincludethehotellobby,insidetherestaurantorpoolside.Oftenabarinsidearestaurantservesfromthefullrestaurantmenu,andcanbeagreatwaytobeseatedanddinerightaway,evenwhentherestauranthasalongwait.Thereareseveraldifferentjobsinahotelbarwhichwouldinclude,barmanager,bartender,barmaidandentertainer.Beingabarmanagerinvolvestakingonalotofresponsibility.Barmanagersmustundertakebusinessoperationaltasks,managementofstaff,andanythingelsethatinsuresthesmoothoperationofthehotelbar.Barmanagersusuallyneedexperienceinbothmanagementandhospitalitytolandajob.

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TheHotelBar9

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Abartender,inshort,"tendsthebar",whoisapersonthatservesbeveragesbehindacounter.Inadditiontotheircorebeverage-servingresponsibility,bartendersalsotakepaymentfromcustomersandmaintaintheliquor,cocktailgarnishes,glasswareandothersuppliesorinventoryforthebar.Inestablishmentswherecocktailsareserved,bartendersareexpectedtobeabletomixhundredsofdifferentdrinks.Barmaidshavemanyresponsibilitiesthatwouldinclude,settinguptables,takingorders,deliveringorders,engagingwithguests,gettingdrinkordersfromthebar,andclearingstationsattheendofthenight.Barmaidsoftenmakemoremoneythanwaitressesbecausetheyaredealinggenerallywithahigherendpatron.Beinganentertainerinahotelbarcanbeafun,exciting,andeasywaytomakeextracashafewnightsaweek.Generallyhotelbarslookforpeoplewhohavesometypeofcreativetalentincluding,singing,playinganinstrumentorperformingstand-upcomedy.Usuallyhotelbarentertainersworkafewnightsaweekalternatingwithotherperformers.

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Abartender,insho10

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Essentiallybarstaffareresponsiblefordrinksandlightsnacks.Butintoday’severchangingworld,thereisincreasinginnovation,andtherulesoftraditionalbarserviceareincreasinglybroken.Assuch,barstaffmayveryoftenfindthemselvesperformingvariousfoodserviceduties.

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Essentiallybarsta11Ⅳ.Exercises

Role-playActivityThefollowingisarole-playactivitytopracticeorderingdrinksinthebar.Dividetheclassintotwogroups:hotelbartendersandhotelguests.Andthenhavethestudentsworkinpairs.Thefollowingisaconversationjustasasample.Thestudentscancreateconversationsastheylike.Bartender:Goodevening,sir(ormadam).Guest:Goodevening.Bartender:What'syourfavourite,sir?Guest:Inmycountry,IlikedrinkingSambucaafterdinner.ButtodayIprefersomeChinesetea.IheardeverybodydrinksteainChina,Isthatright?Bartender:Yes,sir.TeaisverypopularinChina.Peopledrinkteaespeciallyaftermealsbecauseitcanaiddigestion.Inaddition,it'sverygoodforhealth.Guest:Isee.Well,whatkindsofteadoyouserve?Bartender:Wehaveblackteas,greenteas,whiteteasandflavoredandscentedteas.Ⅳ.ExercisesRole-playA12Ⅳ.Exercises

Guest:Whichonetastesbest?Bartender:Generallyspeaking,you'dbetterdrinkmoregreenteainsummerandblackteainwinter.Guest:It'sthehottestseasonnow.I'lltrygreentea.Bartender:WehaveDragonWell,FurPeakandSpringSnail.Whichonewouldyoulike,sir?Guest:SpringSnailsoundsinteresting.Bartender:SoonepotofSpringSnail,sir?Guest:Yes.Bartender:I'llbebacktotakeyourorderinaminute.Guest:Thankyou.Bartender:Hereyouare,sir.Helpyourself,please.Guest:CanIhavemorehotwater?Bartender:Ofcourse,sir.Howdoyoulikeit?Ⅳ.ExercisesGuest:Whichone13Ⅳ.Exercises

Guest:Wonderful.It'ssonice.Thankyouforyourrecommendation.Bartender:You'rewelcome,sir.Wouldyoulikesomesnacks?Guest:No,justthebillplease.Bartender:Coming,sir.Guest:I'mstayingatyourhotel.CanIsignthebill?Bartender:Yes,sir.Guest:Thankyouverymuch.Bartender:Youaremostwelcome,sir.Goodbye.Guest:Bye-bye.Ⅳ.ExercisesGuest:Wonderful14Ⅴ.CaseStudyWhat'sTakingSoLong!Afterastressfulday,Mr.Black(B)relaxesatthebar.Thebartender,Tom(T),respondstoafewcomplaintswhileheservesMr.Blackhisfavoritecocktail.B:Bartender,canIhaveadrink?What'stakingsolong!

T:Excuseme,sir.Yes,whatcanIgetyou?B:I'dlikeaTequilaSunrise.

T:Yessir,I'llgetthatstraightaway.B:Whataday!Myfeetareaching!Where'sanashtray?

T:Hereyougo,sir.Didyouhaveabusyday?B:Yes,Iwalkedalloverthecitytoattendmeetings.I'mreallyexhausted.T:I'msorrytohearthat,sir.Here'syourdrink.Thatshouldhelp.B:That'swhatIneeded.Doyouhaveanysnacks?

T:Certainly,herearesomecashewnutsandpotatocrisps.B:CouldIhaveastirstick?T:Comingup.Hereyouare.Ⅴ.CaseStudyWhat'sTakingSo15Ⅴ.CaseStudyB:Thanks.Youknow,I'msorrytosaythis,butthesesnacksareawful.T:I'mterriblysorryaboutit,sir.Whatseemstobethematter?B:Thecashewnutsarestale!

T:I'mverysorry,sir.I'llopenafreshcanimmediately.B:Thanks.Sorrytobeinsuchabadmood.

T:That'squitealright.CanIgetyouanotherdrink?B:Yes,anotherTequilaSunrise,please.

T:Rightaway,sir.Ⅴ.CaseStudyB:Thanks.Youkn16Ⅴ.CaseStudyReadtheaboveconversationandcompletetheoutline.Youshouldwriteyouranswersinnomorethanthreewords.Thebartenderisvery1today.Mr.Blackorders2thatishisfavoritecocktail.Mr.Blackissotiredbecausehewentonfootto3.ThebartendergaveMr.Blacksome4whichtastedunpleasant.Mr.Blackwantstosmokebutthereisno5onthetable.

Ⅴ.CaseStudyReadtheaboveco17

Ⅵ.HomeReading

TipinHotelsTipinhotelsisanintegralpartofhotelindustry.Thisisaprimeexampleofatradition,whichhasbecomeaninviolableruleinmanycountries.Insomecountries,forexampleinJapanandAustralia,tipisforbiddenandconsideredtobeanoffence.Inseveralcountriestiphasthesamestatusasabribe.Manyglobalhotelcorporationsprohibittheirstafftoreceiveadditionalmoneyfromcustomers.Nevertheless,tipinthemostofthemodernhotelsisconsideredtobethe“secondearnings”,justlikeahundredyearsago.Inmanycountries,thetiphasitsspecialdesignation.InGreecetipiscalled“friendlygift”.Insomehotelstipisincludedintheroomprice.Therewillbeaspecialsectioninreceipt,namely“forservices”.Themajortiprecipientsinhotelsarethoseemployees,whodirectlycontactwiththeguests.Thesearemaids,waiters,doormenandporters.Tipwillnotbewelcomedbyadministratorsandreceptionmanagers.

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TipinHo18

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Thesizeofthetipdependsonthehostcountry.InsomeU.S.states,forexample,thetipsizeisdefinedbylaw.IntheUnitedStatesandCanadathemost“wealthy”employeeamongthehotelstaffisconsideredtobeawaiter,servingtheroom.Hereceives,accordingtolocaletiquette,upto20%oftheordervalue.Ingeneral,therearetraditionalrulesforgivingtipintheglobalhotelbusiness.Forexample,thetipinamountof1-2eurostoaporterforcarryingyourluggagefromthedoortotheregistrationdeskisconsideredtobeoptimal.Thesametipshouldbegiventoaporterifhehelpsyoutoflagataxi.However,ifduringthesearchforataxiitwillberainingonthestreet,thetipforaportershouldbeincreasedto5euros.Tiptomaidsisgiven,dependingonthemoodofthecustomer.Thecommontipsizeis2eurosinthree-starhotel,3-4eurosinfour-starorfive-starhotel.ThesepricesarevalidforEurope,theUnitedStatesandsomeLatinAmericancountries.IntheCaribbean,andAsianresortsthesizecanbelower:0.5-1euroandthe2-3eurosrespectively.

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Thesizeof19

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20

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Decidewhetherthestatementsaretrue(T)orfalse(F)afterreadingthepassageabove.1.Tipinhotelsisgiveninthecountriesallovertheworld.（）2.TipiscalledfriendlygiftsinFrench.（）3.ThetipsizeisstatedclearlybylawinAmerica.（）4.Ifaporterstopsacabforyou,youshouldgivehim2eurosasatip.（）5.AwaitressinNewYorkcangetthetipinamountof4eurosinafive-starhotel.（）

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Decide21Thankyou!

Thankyou!

22HotelPracticalEnglishScene15HotelBar

HotelPracticalEnglishScene123TeachingProceduresExercises

4Text3HotelPracticalEnglish2CaseStudy5HomeReading6FreeTalk1TeachingProceduresExercises424Ⅰ.FreeTalk1.Doyouthinkalcoholisgoodforhealth?2.Wouldyouliketostartupyourownbarorworkasabartenderorbarmaidinaluxuryhotel?Givegoodreasonstosupportyouropinion,please.Ⅰ.FreeTalk1.Doyouthinkal25Ⅱ.HotelPracticalEnglishDialogue1OneFruitPunch,Please.（A：BarmanB：clientele）A:WelcometoSunnyBar,madam.Whatdoyouliketodrink?B:Idon'tknowwhatIwant.I'mnotreallyadrinker.A:Wehavenon-alcoholicdrinks.B:Whatarethey?A:Wehavetea,coffee,juices.Whichonewouldyoulike?B:Eh,doyouservesoftdrinks?A:Ofcourse,ma'am.Wouldyoulikealemonadeoragingerale?B:Haveyougotfruitpunch?A:Yes,wehave.B:Onefruitpunch,please.A:Doyouwantacookie,too?Ⅱ.HotelPracticalEnglish26Ⅱ.HotelPracticalEnglishB:Sure,Ilovecookies.A:Iwillbebackwithyourordersoon,ma'am.(Threeminuteslater.Thebarmaniscomingwiththedrinkandcookies.)A:Hereyouare,ma'am.Onefruitpunchandonecookie.B:Thankyou.(Fifteenminuteslater,theladyfinisheddrinking.)B:MayIhavethebill?A:Yes.I'lltakeitforyou,ma'am.B:Howmuchisit?A:Yourtotalis32yuan.B:CanIpaybycreditcard？A:Certainly.MayIhaveyourcard,please？B:Hereyouare.A:Pleasesignyournamehere.B:OK.Ⅱ.HotelPracticalEnglishB:S27Ⅱ.HotelPracticalEnglishⅡ.HotelPracticalEnglish28Ⅱ.HotelPracticalEnglishDialogue2WhatWouldYouLiketoDrinkTonight?（A:BarmaidB:Patron）A:Goodevening,sir.Whatwouldyouliketodrinktonight?B:MayIseethewinelist?A:Certainly.Hereyouare.B:I'llhaveaScotch.A:WehaveChivasRegal,andWhiteHorse.Whichonewouldyoulike？B:AChivasRegal,please.A:RoyalSaluteor12years?B:12years,please.A:Straightuporontherocks?B:Withsodawater.A:Hereyouare,sir.Scotchwithsodawater.B:Thankyou.HowmuchdoIoweyou?A:TheChivasRegalRoyalSaluteis40yuanplus10%servicecharge.Thetotalis44yuan.B:Hereis50yuanandyoucankeepthechange.Ⅱ.HotelPracticalEnglish29Ⅱ.HotelPracticalEnglishA:That'sverykindofyou.ButthereisnotippinginChina.Hereisyourchange,sir.B:Thankyou.A:Enjoyyourdrink,sir.Ⅱ.HotelPracticalEnglishA:T30

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TheHotelBarThehotelbaristheareaofthehotelwherealcoholicandnon-alcoholicdrinksaremixedandserved.Alcoholicproductsfoundcommonlyincludewine,spirits,beerandcocktails.Differenttypesofcoffee,tea,juicesandsoftdrinksallbelongtonon-alcoholicdrinks.Typicallocationsofthebarincludethehotellobby,insidetherestaurantorpoolside.Oftenabarinsidearestaurantservesfromthefullrestaurantmenu,andcanbeagreatwaytobeseatedanddinerightaway,evenwhentherestauranthasalongwait.Thereareseveraldifferentjobsinahotelbarwhichwouldinclude,barmanager,bartender,barmaidandentertainer.Beingabarmanagerinvolvestakingonalotofresponsibility.Barmanagersmustundertakebusinessoperationaltasks,managementofstaff,andanythingelsethatinsuresthesmoothoperationofthehotelbar.Barmanagersusuallyneedexperienceinbothmanagementandhospitalitytolandajob.

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TheHotelBar31

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Abartender,inshort,"tendsthebar",whoisapersonthatservesbeveragesbehindacounter.Inadditiontotheircorebeverage-servingresponsibility,bartendersalsotakepaymentfromcustomersandmaintaintheliquor,cocktailgarnishes,glasswareandothersuppliesorinventoryforthebar.Inestablishmentswherecocktailsareserved,bartendersareexpectedtobeabletomixhundredsofdifferentdrinks.Barmaidshavemanyresponsibilitiesthatwouldinclude,settinguptables,takingorders,deliveringorders,engagingwithguests,gettingdrinkordersfromthebar,andclearingstationsattheendofthenight.Barmaidsoftenmakemoremoneythanwaitressesbecausetheyaredealinggenerallywithahigherendpatron.Beinganentertainerinahotelbarcanbeafun,exciting,andeasywaytomakeextracashafewnightsaweek.Generallyhotelbarslookforpeoplewhohavesometypeofcreativetalentincluding,singing,playinganinstrumentorperformingstand-upcomedy.Usuallyhotelbarentertainersworkafewnightsaweekalternatingwithotherperformers.

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Abartender,insho32

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Essentiallybarstaffareresponsiblefordrinksandlightsnacks.Butintoday’severchangingworld,thereisincreasinginnovation,andtherulesoftraditionalbarserviceareincreasinglybroken.Assuch,barstaffmayveryoftenfindthemselvesperformingvariousfoodserviceduties.

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Essentiallybarsta33Ⅳ.Exercises

Role-playActivityThefollowingisarole-playactivitytopracticeorderingdrinksinthebar.Dividetheclassintotwogroups:hotelbartendersandhotelguests.Andthenhavethestudentsworkinpairs.Thefollowingisaconversationjustasasample.Thestudentscancreateconversationsastheylike.Bartender:Goodevening,sir(ormadam).Guest:Goodevening.Bartender:What'syourfavourite,sir?Guest:Inmycountry,IlikedrinkingSambucaafterdinner.ButtodayIprefersomeChinesetea.IheardeverybodydrinksteainChina,Isthatright?Bartender:Yes,sir.TeaisverypopularinChina.Peopledrinkteaespeciallyaftermealsbecauseitcanaiddigestion.Inaddition,it'sverygoodforhealth.Guest:Isee.Well,whatkindsofteadoyouserve?Bartender:Wehaveblackteas,greenteas,whiteteasandflavoredandscentedteas.Ⅳ.ExercisesRole-playA34Ⅳ.Exercises

Guest:Whichonetastesbest?Bartender:Generallyspeaking,you'dbetterdrinkmoregreenteainsummerandblackteainwinter.Guest:It'sthehottestseasonnow.I'lltrygreentea.Bartender:WehaveDragonWell,FurPeakandSpringSnail.Whichonewouldyoulike,sir?Guest:SpringSnailsoundsinteresting.Bartender:SoonepotofSpringSnail,sir?Guest:Yes.Bartender:I'llbebacktotakeyourorderinaminute.Guest:Thankyou.Bartender:Hereyouare,sir.Helpyourself,please.Guest:CanIhavemorehotwater?Bartender:Ofcourse,sir.Howdoyoulikeit?Ⅳ.ExercisesGuest:Whichone35Ⅳ.Exercises

Guest:Wonderful.It'ssonice.Thankyouforyourrecommendation.Bartender:You'rewelcome,sir.Wouldyoulikesomesnacks?Guest:No,justthebillplease.Bartender:Coming,sir.Guest:I'mstayingatyourhotel.CanIsignthebill?Bartender:Yes,sir.Guest:Thankyouverymuch.Bartender:Youaremostwelcome,sir.Goodbye.Guest:Bye-bye.Ⅳ.ExercisesGuest:Wonderful36Ⅴ.CaseStudyWhat'sTakingSoLong!Afterastressfulday,Mr.Black(B)relaxesatthebar.Thebartender,Tom(T),respondstoafewcomplaintswhileheservesMr.Blackhisfavoritecocktail.B:Bartender,canIhaveadrink?What'stakingsolong!

T:Excuseme,sir.Yes,whatcanIgetyou?B:I'dlikeaTequilaSunrise.

T:Yessir,I'llgetthatstraightaway.B:Whataday!Myfeetareaching!Where'sanashtray?

T:Hereyougo,sir.Didyouhaveabusyday?B:Yes,Iwalkedalloverthecitytoattendmeetings.I'mreallyexhausted.T:I'msorrytohearthat,sir.Here'syourdrink.Thatshouldhelp.B:That'swhatIneeded.Doyouhaveanysnacks?

T:Certainly,herearesomecashewnutsandpotatocrisps.B:CouldIhaveastirstick?T:Comingup.Hereyouare.Ⅴ.CaseStudyWhat'sTakingSo37Ⅴ.CaseStudyB:Thanks.Youknow,I'msorrytosaythis,butthesesnacksareawful.T:I'mterriblysorryaboutit,sir.Whatseemstobethematter?B:Thecashewnutsarestale!

T:I'mverysorry,sir.I'llopenafreshcanimmediately.B:Thanks.Sorrytobeinsuchabadmood.

T:That'squitealright.CanIgetyouanotherdrink?B:Yes,anotherTequilaSunrise,please.

T:Rightaway,sir.Ⅴ.CaseStudyB:Thanks.Youkn38Ⅴ.CaseStudyReadtheaboveconversationandcompletetheoutline.Youshouldwriteyouranswersinnomorethanthreewords.Thebartenderisvery1today.Mr.Blackorders2thatishisfavoritecocktail.Mr.Blackissotiredbecausehewentonfootto3.ThebartendergaveMr.Blacksome4whichtastedunpleasant.Mr.Blackwantstosmokebutthereisno5onthetable.

Ⅴ.CaseStudyReadtheaboveco39

Ⅵ.HomeReading

TipinHotelsTipinhotelsisanintegralpartofhotelindustry.Thisisaprimeexampleofatradition,whichhasbecomeaninviolableruleinmanycountries.Insomecountries,forexampleinJapanandAustralia,tipisforbiddenandconsideredtobeanoffence.Inseveralcountriestiphasthesamestatusasabribe.Manyglobalhotelcorporationsprohibittheirstafftoreceiveaddi