精英集團(tuán)質(zhì)量管理系統(tǒng)(一)

Level2MaterialElitegroupComputerSystems

QualitySystemintroduction,November2002TableofContentsQualityPolicyQualityStrategyQualitySystem(DesignQA/SupplierQA/ProcessQA/CustomerServiceQA)QualityOrganizationTrainingSystemTraceabilitySystem(SFCS)EngineeringChangeSystemQualityReport&ImprovementPlanQualityPolicyECSQualityPolicy#1Customerssettherequirement#2PreventionEachemployeetakesresponsibilityfortheirownworkFocusonanticipatingpotentialproblemsandpreventingthemPreventionimprovesECS’sabilitytogetthingsrightfirsttime,-everytime#3ContinuousimprovementFocusonasking“why?”TracingrootcauseofproblemEstablishingmethodtopreventrecurrence#4RevolutionContinuousimprovement=evolutionChange,newprocesses&reengineering=revolutionECSTotalQualityAssuranceQualitypolicy:

PreventionandcontinuousimprovementDesignQASupplierQAA-systemDFM/DFTNPIEMI/SafetytestVendorsurveyQAsystemauditVendorperformanceassessmentCustomercomplaintoperationreviewProcessQACSQAThepursuitofexcellence

andthetrust

inqualityataffordablepricesIQCIPQCOQCCQC(reliability&compatibilitytest)CustomercomplaintsDOA/RMAFA/CAREscalationprocessTechnicalsupportMaterialbuffermanagementECSandConglomerate’s2003QualityTargetsDesignQAEstablishNPIRuleA-SystemComponentapprovalNPICriteriaSupplierQAProductivity&QualityImprovementVenderSurvey/AuditQVL(60vendors,75Fa.)VenderperformancemonthlyratingProcessimprovementProcessQAImprovequality&createaddedvalueQS9000CertificationSFCSECN<150/MonthCost<$19/pcsProductivity>300/ManpowerMBscrap1.5‰IQC<2000DPPMMBFPYR>91%OQC<1,600DPPMCustomersatisfaction

Customersatisfaction100%

QualityPolicy:PreventionandContinuousImprovementReducecustomerdissatisfactionCustomercomplaintprocessiontime<3daysFA/CAROperation<5daysDOA<4,000DPPMRMA<2.0%(includeNDF)RMA<1.5%(Verified)RMAearlywarningsystemCSQAQualityStrategyQualityStrategyPillarsAdvancedQualityPlanning FactoryPreventionOptimization&ContinuousImprovementReaction&RecoveryThefirst2portionsareundertakenprimarilywiththefactoryproductiondepartmentasaninternalcustomerinmind.Thelast2portionsareundertakenwiththeendcustomersinmind.Strategies(ProductLifeCycleview…)Strategy#2MinimizeIntroFailureRateIntroR&D,PurchasingProductionRampAQPActivitiesStrategy#1FMEANPIControlgatesTimePresentCompetitionFutureStrategy#3EarlyProcessOptimizationduringMPDOE,SPC,CLCA,&otherCIPsStrategy#4QualityEscalation(externalfailures)Detect,contain&recoveryInherentQuality&DFM/DFT;VendorQACustomerPerceivedFailureRateADVANCEDQUALITYPLANNINGFACTORYPREVENTIONOPTIMIZATION&CONTINUOUSIMPROVEMENTREACTION&RECOVERYDevelopmentofQualityStrategyDecreasingProductionCostIncreasingProfitabilityIncreasingCompetitivenessQualityPreventionPlanPreventionandContinuousImprovementQCQATQMRe-EngineeringTOCDevelopmentofQualityStrategyCostofQualityFailure(1)Appraisal:Productiontesting&Inspection,IQC,IPQC,OQC(2)InternalFailures:TroubleShooting,Scrap&Lost),Rework(3)ExternalFailures:FA/CAR,DOA/RMAHighQuality,BestPrice,GoodService,MoreFlexible!CostofQualityPrevention(1)NPI(2)QVLManagement(3)VendorRatingSystem(4)SFIS(5)SubcontractorSupportingSystem(6)FieldAnalysisEngineering(7)EmployeeTraining還沒有制度，，建立制度已經(jīng)有制度，，落實制度StandardizationSimplificationComputerization2003ECSM/BQualityStrategyAdvancedDesignQualityManagementforNPI2.SupplierJITDelivery3.OptimizationofShopfloorcontrolsystem/Sub-Con.Integration4.ReducetheNoiseofCustomerdissatisfactionQualitySystemBeaconConfidentialSimplifiedQualityAssuranceSystemObjectiveControlMethodActivityDevelopmentParts&SupplierManufacturingShipping&SVCProtoAssyRun-InInspectionShippingSVCPilotPre-ProSourcingApprovalInspectionE/SDesignVerificationSupplierQualityManagementProcessQualificationCustomerSatisfactionVerificationateachdesignstageDesignReviewPartsQualificationSPCSupplierQualificationContinuousSupplierImprovementOnGoingReliabilityContinuousQualityImprovementSafety&RegulatoryAuditServicePartsPlanLocalServiceSupportFieldDataAnalysisQualityPlanningReliabilityTestEVTDVTPVT(ELP)CompatibilityTestParts/CommodityQualificationTestDFM/DFTCpkVerificationEMIVerificationProduction&Ship-HoldProgramAnalysisofFieldQualityFieldTroubleShootingProvideServicePartsParts&ProductRMALocalSVCSupport(US,Europe,Asia,SouthAmerica)ECNControl&Follow-upPeriodicProcessAuditWeeklyQualityManagementMeetingSafety&RegulationF-upMonitoring&AnalysisofManufacturingDateFAIOutgoingQualityAuditOutofBoxAuditCpkImplementationSupplier/SubContractorApprovalPeriodicSupplierAuditQualityContractwithSupplierSupplierControlbyQMSmemberIncomingInspectionTotalQualityAssuranceStructureQualityPolicyToproduceourproductsfirsttimerightandconsistentlymeetingandexceedingourcustomerrequirements.Inourcompany,qualitymeansnotonlyjustsatisfyingourcustomerrequirements,butconstantlyimprovingourproductquality.Ourcommitmenttoproductqualityimprovementextendsfromthemanagementtoallemployeesinthecompany.Sales&ServiceQADesignQAVendorQAManufacturingQAFocusCustomerSatisfactionCustomerOrientedDesignDefectFreeMaterialSupplyWorldClassProcessCapabilityMainActivities:CustomerSatisfactionSurveyCustomerVisitRushOrderLineSiteStockRMAReliabilityTestDesignEvaluationProductManagementTechnologyBreakthroughIQCSupplierPartnershipProgramSupplierAuditSupplierPerformanceEvaluationsQASystemRefineFMEAApplicationD.O.E.ApplicationSPCManufacturingAuditQualityAssuranceFrameworkIQCRawMaterialOQCOEMSiteDistributionFinalQAProcessQAIQCReliabilitytestSQASemiF/GDatebaseFeedbackIncomingInspectionVendorSupport/AuditVendorRatingSystemDocktoStockControlSemiF/GIQCSubcontractorSupport/AuditSKDSubcontractorTrainingRovingESDECNControlProcess,PartsAbnormalControlPurge/ReworkControlMVTMeetingNewModel/VersionTransferNon-conformingcontrolShopFloorSystemOQCInspectionPalletRejectFollow-upOutofBoxAuditShippingInspectionCustomerComplaintFeedbackCKDProductDesignECS’sQASYSTEMManufacturingCustomerComplaintCustomerCustomerNewProductIntroductionSupplierQualityManagementProductionEngineeringCenterECSQualityManagementSystemsDesignQualitySupportSupplierQualityManagementSupportManufacturingQualitySupportCLCAforCustomerComplaintECSSupportSystems-CustomerDataReporting-TrainingQualityAssessment&Audit-ChangeManagementProductRegulations&Safety-DocumentationControlCustomerComplaintHandling-DOA/RMAOperation(AdvancedDesignQualityManagement)NPI(NewProductIntroduction)ComponentEngineering&QualificationVerification&PreventionPreventRecurrenceofCustomerComplaintBuildupTestPlan&ProcedureReviewA3~A4ProductPilotRunEngineeringReview&ReduceECNReleaseQuantityBuildupPartsSpecificationandCheckListReviewPartsSpecification&VendorTestingQualityEngineeringDept.(SupplierJITDelivery)Auditthequalifiedsuppliers/subcontractorssoastoapprovetheirqualitysystemandproductqualitymatchingECSrequirementsDevelopSupplierQualityManagementSystemsoastoachievethetargetofJITdeliveryRatingthesuppliersandsubcontractors’qualityandsupportthemtoimproveprocessyieldrateImprovequalifiedsuppliersandsubcontractors’productqualitybyperiodicauditandconsultationSupplierQualityManagementDept.JITDeliveryFrameworkofManufacturingQualityAssuranceSystemNativeSuppliersSQAIQCManufacturingOngoingReliability/CompatibilityTestIPQCOQCOEMSitesEnd-usersDistributorsXXXCustomerService(RMA)SFCSCross-enterpriseOperation(2003/Q3)MANUFACTURINGBLACKBOXCONTINUOUSIMPROVEMENTQualityEscalationQualityImprovementProgramsRegularCustomerReviewForumsQUALIYSUPPORTSQualityAuditCorrective/preventiveactionDocConsystemCalibrationsystemTrainingFACTORYQUALITYSYSTEMSTART-UP&NPINPIChecklistDFM/DFTProductTrainingPostMortemAnalysisProductionReleaseCriteriaCUSTOMERPROCESSCONTROLSSPC??PVSPCS??QANESD??SFCSYieldtriggerINCOMINGAQLMRBVFARVCAROQMAQLVOQAFOQAINPUTOUTPUTCustomerComplaintOperationResponsein24hrs,PreliminaryFA/CARin3workdays,FinalizedFA/CARin5workdays-QualityIssuesEscalation-CloseLoopCorrectiveActionTechnicalSupport-In-countryRepairTraining-DuplicatetheFailureModeFindouttheRootCauseE-SupportL.A./USAMiami/USATaipei/TaiwanShenZhen/ChinaWijchen/TheNetherlandsCSDDistributorsOEM/Branch/SICustomersCustomerServiceQualityAssuranceQualityOrganizationECSTaipeiOrganizationFunctionQDPartApprovalNewProductVerificationFailureAnalysis&VerificationSuppliermanagementInternalAuditCustomerIssueTracingandManagementCustomerWindowCustomerSatisfactionReleaseFA&EightDReport零件承認(rèn)NewProductVerification不良分析及驗證CustomerSatisfactionCustomerWindowCustomerIssueTracingandManagementInternalAuditSuppliermanagementPartApprovalFailureAnalysis&VerificationReleaseFA&EightDReportPECQualityRelatedDepartmentofECSM(ECSChina)PECQDQDTSDTMDTMDTMDTMDNote:QualitypolicyandplanningareestablishedbyECSTaipei.ThecustomerserviceaffairsofOEM/GlobalareinchargeofECSTaipei.ThecustomerserviceaffairsofChinaSIareinchargeofECSM.The“redcolorarrowhead”standsfortheaffairswhichcommandedbyECSTaipei.The“bluecolorarrowhead””standsfortheaffairswhicharecorrelatedtheECSTaipeiwithECSM.ChinaSIOEM&GlobalQAOrganizationalChart––QualityDivisionRMAQECSDOrganizationTrainingSystemTypesofTrainingSkillstrainingTouch-upsoldering,BGArepair/rework,machineoperation/alignment,etc.SupervisorytrainingProductivity,CTR,TraintheOperators,5S,QCCfacilitator,etcTeamworktrainingQCC,TeamProblemSolving,Crossfunctionalprojects,etcSpecialknowledgetrainingDFM,SMT,WaveSoldering,PCB,FMEA,D.O.E.,SolderFailureAnalysis,etcManagementtrainingQualitydirection,staffstrategy,managingbreakthrough,etcLanguagetrainingEnglish,Japanese,etc.Others-Presentationtraining,OJT,,TPM,TQM,etc.QualityImprovementActivitiesEducation-EncourageemployeestogethigherdegrProductandProcessTraining:

-ForumandlectureOperatorCertificationRecruitandsystemtrainingManagementTrainingTeamTraining-5S,TQM,QCCCapabilityTrainingforQualityManagerSupervisor/GroupLeaderEngineerOperatorQualityLeadershipProgram;ManagementSPCTQM;SPC;5S;ESDD.O.E.;SPC;DesignGuide;SMTproblemlog;F/TproblemlogSPC;5S;ESDPositionTrainingManagerSupervisorGroupLeaderAllTheRole&DutyofNSManager;ProblemSolving&DecisionMaking;NegotiationSkill;TargetSetting&PerformanceAppraisal;Encouraging&Leading;TimeManagement;Communication&Coordination;HRManagementfortheNon-HRSupervisorTheRole&DutyofNSSupervisor;PresentationSkill;MeetingSkill;CostConcept;EncouragingandLeading;HowtoDo““OntheJobTraining””;HowtoBuildTeamConcept.ForemanLeadership;Howtodo““OntheJobTraining”O(jiān)ntheJobTrainingEducation/TrainingSystemCertificationProgramPurpose:Improveoperator'sskillandguaranteequalityRange:AllMFG.directResp:MFG.-majorresponserandcooperatewithHR,ENGandPEMFlow:FunctionSelectedCertificationRegistrationNextSkillTrainingSkillTrainingNOScientialTrainingforQualityLevelTrainingItemsDurationTypeManagerQLP3hoursLecturePSP(QC7&NQC7)6hoursLectureTeamWorking6hoursLectureLearningOrganization3hoursLectureSupervisorTQM3hoursLecture

PSP(QC7&NQC7)12hoursLecture/OJTTeamBuilding6hoursLectureSystemsthinking6hoursLectureEngineerPSP(QC7&NQC7)12hoursLecture/OJT

TeamConsciousness6hoursLectureCreativitythinking6hoursLectureOperatorBasicQualityConsciousness3hoursOJTPSP(QC7&NQC7)12hoursLectureCapabilityTrainingforQualityLevelTrainingItemsDurationTypeManagerFMEA12hoursLectureDOE18hoursLectureQFD12hoursLectureSupervisorFMEA12hoursLecture

DOE18hoursLectureSPC12hoursLectureTPM6hoursLectureEngineerFMEA12hoursLecture

DOE18hoursLectureSPC12hoursLecture

5S6hoursOJTOperatorBasicSPC12hoursLecture/OJT5S6hoursOJTTraceabilitySystem(SFCS)SFCS-ArchitectureSFCSSystemPartsVerificationModuleMaterialandTrackingModuleSMTModuleDIP/TestModulePackingModuleShippingModuleMaterialandTrackingModulePMCModuleDownloadMOInformationfromERPSystemUploadtoERPSystem／／DownloadShippingInformationfromManufactureControlModuleERPSystemDataTrackingMethod-ReportandWebFunctionWebServer...DBServerLAN(Plant)Internet(Manufacture-ReporSMOModulePackingStationRepairStationShippingStationWebModuleWebModulePartsVerificationModuleMaterialandTrackingModuleSFCS-ReporttypeGenerateAnalysisReportwithNGandRepairreasonsSFCSShowFactoryProductivityYieldRateQualityStatusShowQualityStatusRepair/Top12NGsStatusMonitorProductionStatusWIPStatusHistoryStatusTraceProductionInformationEngineeringChangeSystemECR/ECNFlowchartRDCorrelativeRDProductionProductionInitiatorDataCenterPMDepartmentEngineerPECQAControlDept.ECRReviewbycorrelativedept.ECNTomodifyBOMECNReleaseECNdisposesheet/oradvicesheetECRNO.CheckedOKOKCloseNGReleaseDocumentM/OReworkInspectionNGToturntowarehouseNGOKECRConclusionOKNGEngineeringChangeFlowChartExternalRequestInternalRequestCustomerSupplierSales/AMPurchasingFactoryPEPMR&DDepartmentSolutionSubmittedasECRPMPESales/AMCRBCustomerECNDCCOKPMRMAFactoryPESales/AMProductManagerPurchasingNOAlertPhaseECRReleasedInvestigativePhaseECRApprovalPhaseECImplementationPhaseECNReleasedECNDistributionPhaseLegend:[1]ECR:EngineeringChangeRequest[2]ECN:EngineeringChangeNotice[3]CRB:ChangeReviewBoard[4]DCC:DocumentControlCenter[5]PE:ProductionEngineeringQAQualityReport&ImprovementPlan*5S*ISO9000*QC7Tools*ControlChart*ProcessControlImprovement*ContinuousImprovement*VendorSurvey*NPI*KPI*VendorPerformanceAssessment*ISO14001*TQM*QS9000/3C*FMEAImplement*SPCforerunnerprogram*SolderabilityImprovementproject*Inspection&analyzingequipmentenhancementQualityImprovementRoadmap(1998~2003)DPM1500010000500025000199819992000200120022003Yearly12000ppm8000ppm5000ppm2500ppm1600ppm16003000DPPM*SolderabilityImprovementproject*FMEAImplement*QualityTraining:QS9000/3C,Soldertech.I,TQM,NPI*ConductOraclesystemtosupplychain*Qualityengineeringforsystemproduct2500DPPM*QS9000/3CImplement*FMEAImplement*Inspection&analyzingequipmentenhancement*SPCforerunnerprogram*QualityTraining:FMEA,Soldertech.II,TQM,NPI,SPC*SQEfunctionenhancement1900DPPM*QS9000/3Ccertification*SPCforerunnerprogram*QualityTraining:SPC,PFP2200DPPM*QS9000/3CImplement*FMEAImplement*SPCforerunnerprogram*QualityTraining:QualityCost,SPCDPM3000250010000Year20024Q20031Q2Q3Q4QYearly2003QualityImprovementRoadmap20001600DPPM*QS9000/3Ccertification*SPCforerunnerprogram*QualityTraining:SPC,PFPIQCBatchDefectRate2%IQCQualityLevel2000DPPMOQCBatchDefectRate9%OQCQualityLevel(M/B)1600DPPMOQCQualityLevel(Barebone)1600DPPMOQCQualityLevel(DeskNote) 5000DPPMOQCQualityLevel(System) 5000DPPMCQCDefectRate1.5%CustomerComplain7pcs/MQualityGoalQualityRecord-ExampleQualityContactWindowQualityContactWindowBackUpMaterialBuild““ElitegroupComputerSystems”asapronounofhighqualitystandardinITfield.“ExcellentQuality””tobethespiritofECScultureinordertobuildaworldclassqualitysystemwithuncontroversialcustomersatisfactionVisionofECSQualitySystemStrategyofECSQualityPromoteQualityManagementSystemPhaseinScientificQualitySystemIntegrateMFGSiteQualitySystemCoordinateQualityEducationEstablishaContinualImprovementMechanismforQualityECSQualityOrganizationSupplierProcessCQCQISProcedureEstablishmentAudit&AnalysisTrainingCustomerExperienceQualityManagementQMAssistantManagementQualityEngineeringQualityAssuranceQualitySystemConsultingTestingTechnicalSupportCustomerServiceMissionStatementProcedureestablish,finetune,integration&Continualimprovement.QualityEducationCustomerservice:RMA,servingaftersold,websiteonlinesupport,Consulting,Improvinginprocessquality,ProcessstandardizationKPI(keyperformanceindicesforquality)QIT(qualityimprovementteam)QIS(qualityinformationsystem)QTS(qualitytrackingsystem)SupplierqualityimprovementprogramEvaluationPeriodreview/auditQVL/QPLESQER(ECSsupplierqualityengineerrepresentative)AdvancedQualityPlanningFocusistoaddressmanufacturingrisksandworktoeliminate/containaheadoffactoryproductionActivitiesProductionQualifications:EVT&DVTgatesDesignguidelines