Module3Project2.BusinessActivityEtiquette專題活動禮儀

商務禮儀實務英語

PracticeofBusinessEtiquetteinEnglish對外經(jīng)濟貿(mào)易大學出版社全國高等院校基于工作過程的校企合作系列教材模塊3禮儀應用

了解職場禮儀要點；了解與領導、同事、下屬相處的禮儀以及專題活動禮儀。Project2.BusinessActivity

Etiquette

專題活動禮儀

Withon-targetplanning,Companybusinesseventscanleadtovaluableoutcomes.Awell-plannedeventfostersgoodwillamongexistingclients,attractsnewcustomersandbuildsapositivecompanyimage.Somemanagerschooseinexpensiveeventsthatyieldmeaningfulsalesresults,whileotherschoosethosethatinvolveelaborateplanningandhigherpayoffs.Nomatterwhatkindofthebusinesseventitis,theonlypurposeoftheeventistocreatebenefitforthecompanyanddeveloprelationshipwiththebusinesspartner.TaskThreeOfficeEventsTaskTwoSportandCultureEventEtiquetteTaskOneMeetingEtiquetteＣＯＮＴＥＮＴＳI.LeadinActivity1:Discussthefollowingquestionswithyourpartner.Whydoweneedtoorganizeabusinessevent?budget,place,facilities,plan,organizestaff,ect.2.Whatdoyouthinkisthebestwaytohaveabusinessevent?openanswer(suggest:combiningwithentertainments,games,sportect.)II.Reading:Readthefollowingpassagesandhaveagroupdiscussion.BreakfastEventsThemePartiesPartyGamesGiftsWhatisthepurposeofcorporatefunction?makebusinesscontactdevelopnewbusinessrelationssocializing

2.Whydoyouthinkthepointsareimportant?

(openanswer)

Activity2:Groupdiscussion.misconception

n.

anideawhichiswrongbecauseithasbeenbasedonafailuretounderstandasituation誤解；錯誤想法syrup

n.averysweet,thick,light-colouredliquidmadebydissolvingsugarinwater糖漿pancake

n.averythinflatroundcakemadefromamixtureofflour,milkandegg,whichisfriedonbothsides薄煎餅rental

n.theamountofmoneythatyoupaytorentsomething租費raffle

n.anactivityinwhichpeoplebuyticketswithdifferentnumberssomeofwhicharelaterchosentowinprizeswhichisarrangedinordertomakemoneyforagoodsocialpurpose抽獎售物mug

n.alargecupwithstraightsidesusedforhotdrinks馬克杯；杯子NewWordsTaskOne-MeetingEtiquette會務禮儀1.會前計劃Meetings

mayberegardedasachancetoupdatethestatusofaprojectorcatchuponindustrydevelopments,butthey’rereallyusedasawaytolearnaboutandmeasureparticipants.Whetheryou’rerunningthemeetingorareaparticipant,meetingsprovideyouwithanopportunitytoshineinfrontofyourpeersandsuperiors.That’swhycommunicatingbyusingalltherightverbalandnonverbalsignalsisimportant.Thefollowingsectionstellyouwhatthosesignalsareandhowtousethemtobeaneffectivechairorparticipant.Activity1:Writealistofameetingagenda,anddiscussalltheitemsshouldbeincludedinthatagenda.misconception

n.

anideawhichiswrongbecauseithasbeenbasedonafailuretounderstandasituation誤解；錯誤想法initiate

v.tocausesomethingtobegin開始incompetent

adj.nothavingtheabilityorskilltodosomethingasitshouldbedone無能為力的；不能勝任的disseminate

v.(formal)tospreadorgiveoutsomething,especiallynews,information,ideas,etc.,toalotofpeople散播；公開；宣傳preferable

adj.betterormoresuitable更好的participant

n.apersonwhotakespartinorbecomesinvolvedinaparticularactivity參與者NewWords2.主持會議Whenyou’rethehost,yourjobistotakechargeandmakesurethatthemeetingrunssmoothly.Meetingsaren’tfootballgames,sonoteverymeetingrequiresformalrules.However,knowingtherulescanbehelpful.Asahostyoushouldpolitelyletyourcolleaguesknowwhentheyareoutofline.

StartingtheMeetingAdheringtotheAgendaTakingNotes

Activity2:Discussthefollowingquestionswithyourpartner.1.Asahostofthemeeting,howmanystepsshouldyoufollowtorunthemeetingsmoothly?before-meetingpreparationmid-meetingmanagingafter-meetingfollowingup2.Whydoyouthinkthosestepsareimportantforahost?(openanswer)misconception

n.

anideawhichiswrongbecauseithasbeenbasedonafailuretounderstandasituation誤解；錯誤想法moderator

n.

someonewhomakescertainthataformaldiscussionhappenswithoutproblemsandfollowstherules調(diào)解人；仲裁人confrontation

n.

afightorargument對抗；沖突blather

v.

totalkforalongtimeinasillyorannoyingway胡說；喋喋不休地講acknowledge

v.

toaccept,admitorrecognizesomething,orthetruthorexistenceofsomething承認；公認motion

n.

theactorprocessofmoving,oraparticularactionormovement移動NewWords3.參加會議Somepeoplearrivelateatmeetings,comeinloudlyandstartaskingquestionsabouttopicsthathavealreadybeencovered.Don’teverbethatperson.Ifyouarrivelate,keepquiet,andaskacoworkertocatchyouuplater—notwhilesomeoneelseistalking.Punctuality

NeverInterruptStayingfortheEntireMeetingTakingNotes

ThinkbeforeYouSpeak

Activity3:Groupwork.

Makealistofthethingsyoushouldavoiddoingwhenparticipatinginameetinganddiscusswhy.refertotextbookpunctuality

n.

arriving,doingsomethingorhappeningattheexpected,correcttime;notlate準時contempt

n.

astrongfeelingofdislikingandhavingnorespectforsomeoneorsomething輕視；輕蔑commitment

n.

somethingthatyoumustdoordealwiththattakesyourtime承諾disruptive

adj.

causingtroubleandthereforestoppingsomethingfromcontinuingasusual分裂的；制造混亂的subsequent

n.

happeningaftersomethingelse隨后的doodle

v.

todrawpicturesorpatternswhilethinkingaboutsomethingelseorwhenyouarebored亂寫；亂畫NewWordsTaskTwo-SportandCultureEventEtiquette

文娛體育活動禮儀1.參加文娛活動禮儀要點

Withthenewflexibilityintheworkday,businessisn’trestrictedtotheofficeortherestaurantanymore.Thecontemporaryworldhasasmanyvenuesforbusinessasitdoesactivitiesthatcolleaguesandassociatescanshare.Whetheryouandyourbestclientareavidiceclimbersorfanaticalgolfers,atsomepointinyourcareeryou’relikelytofindyourselfinasituationinwhichyouneverthoughtyou’dbedoingbusiness.BeonTimeKnowWhoPaysforWhatDressthePartRespectOtherPeople’sSpaceMonitorYourNoiseLevel

WatchWhatYouSay

DisposeofTrashProperly1.參加文娛活動禮儀要點

Activity1:Discussthefollowingquestionwithyourpartner.Inacultureevent,whatdoyouthinkisthemostimportantruletofollow?Andwhy?-bepolite,berespectivetoothers.-whenyoushowyourrespecttoothersyouwillgainrespectsfromothersespeciallyinacultureevent.avid

adj.

extremelyeagerorinterested渴望的fanatical

adj.

describingsomeonewhoseadmirationforsomethingisconsideredtobeextremeorunreasonable狂熱的；入迷的attire

n.

clothes,especiallyofaparticularorformaltype服裝cutoffs

[pl.]n.

apairofjeansortrouserswhichhashadthebottompartsofthelegsremoved剪短的褲子hog

n.

takingorusingmorethanyourshareofsomething貪婪NewWords2.參加體育活動禮儀要點Whenparticipatinginacorporatesporteventweshoulddisplaygoodmanners,nomatterthesport.Herearesomeguidelinesforplayersandspectatorstofollow:Evenifyoulose,don’tmakeexcusesorwalkawayangry;beagoodsport,smile,andholdyourheadhigh.Noonelikesawhinerorcomplainer.Treatyouropponent(s)respectfully,andalwaystrytoavoidarguments.Acceptjudgmentcallsfromtheofficials,andfollowtheirdirections.Abidebytherulesofthegame.Playfair.Offerencouragementtoteammates;nevercriticizethemiftheymakeamistake.Playyourbestwithoutshowingoff.Winwithoutbraggingorgloating.Neverthrowanythinginanger.Inadditiontobeingrudeandchildish,thisbehaviorcouldbedangerous.Admittingthatyoudon’tplayasportyou’vebeeninvitedtoplayisperfectlyallright.Rankbeginnersandfakesaren’tappreciated.It’sbettertodeclinethantoembarrassyourselfinasportyoudon’tknowhowtoplayatleastpassablywell.

Activity2:Discussthefollowingquestionwithyourpartner.Asaspectatorwhatismostimportruleforyoutofollowinasportgame?Nomatterwinorlose,youshouldalwaysstaycalmandgraceful.whiner

n.

aperson,especiallyachild,whocomplainsorexpressesdisappointmentorunhappinessrepeatedly啜泣者abide

v.

toacceptorobeyanagreement,decisionorrule遵守brag

v.

tospeaktooproudlyaboutwhatyouhavedoneorwhatyouown吹牛；自夸gloat

v.

tofeelorexpressgreatpleasureorsatisfactionbecauseofyourownsuccessorgoodluck,orsomeoneelse’sfailureorbadluck沾沾自喜；幸災樂禍passably

adj.

inawaythatissatisfactorybutnotexcellent尚可地；可能地NewWords3.主要商務體育活動Golfandbusinessarelikehotdogsandbaseball:Theynaturallygotogether.Therelaxedpace,bucolicsurroundingsandhandsomeclubhouseprovideanelegantwaytogettoknowotherappointmentsofthepeopleandtostrikedeals.

GeneralGolfEtiquetteBusinessGolfEtiquette(1)高爾夫球bucolic

adj.relatingtothecountryside牧民生活的；田園風味的conservative

adj.resistanttochange保守的putt

v.tohitagolfballgentlyacrossanareaofshortandevengrasstowardsorintoahole擊球入洞rake

n.agardentoolwithalonghandleandlongpointedmetalpartsstickingoutinarowatthebottom,usedformakingtheearthlevelorforcollectingleaves,etc.耙子caddie

n.apersonwhocarriestheequipmentforsomeonewhoisplayinggolf球童NewWords3.主要商務體育活動Racquetsportsarepopularinlargecitiesbecausetheyhappeninsideanddon’trequirealotofspace.Adresscodeusuallyisinvolved.Makesurethatyouknowaheadoftimewhatthedresscodeisfortheclubyouaregoingtoattend.

(2)網(wǎng)球等球類活動WhiteisalwaysappropriateataracquetclubWomenmayalsoweartennisdresses.BeclearaboutthedresscodesArriveearlyasahostArrivewiththerightgearandtheappropriateattireasaguest

racquet

n.anetfixedtightlytoanovalframewithalonghandle,usedinvarioussportsforhittingaball球拍restrictive

adj.limitingthefreedomofsomeoneorpreventingsomethingfromgrowing限制性的；約束性的quizzical

adj.seemingtoaskaquestionwithoutsayinganything探尋的gear

n.theequipment,clothesetc.thatyouusetodoaparticularactivity工具；裝置privacy

n.someone’srighttokeeptheirpersonalmattersandrelationshipssecret隱私NewWords3.主要商務體育活動Watersportsincludeswimming,sailing,andwaterskiing.Mostswimmingpoolswillask(3)水上運動thatallswimmerstakeshowersbeforetheyswim.Alsobecausewaterwillcarrygermsreadily,itisbestnottogoswimminginapoolwithanopensoreofanykindorwithacommunicableillness.Whenswimminginalappool,swimontherightsidesothatfasterswimmersmaypassontheleft.Ifthepoolisusedforaerobicsorgeneralswimmingalso,eachgrouphasitsownareainthepool.Checkwiththelifeguardtobesurewherethegroupsaretodotheirswimming.germ

n.

averysmallorganismthatcausesdisease微生物；細菌sore

n.apainfulareaonthesurfaceofabody,especiallyaninfectedarea傷處aerobics

n.energeticphysicalexercises,oftenperformedwithagroupofpeopletomusic,whichmaketheheart,lungsandmusclesstrongerandincreasetheamountofoxygenintheblood有氧運動seasickness

n.vomitingorhavingthefeelingyouwillvomitbecauseofthemovementoftheshipyouaretravellingin暈船prescription

n.apieceofpaperonwhichadoctorwritesthedetailsofthemedicineordrugsthatsomeoneneeds處方NewWords3.主要商務體育活動Anumberofbusinesspeoplearestartingrunningclubsorjoiningexistingrunningclubs.Joiningtheseclubsisa(4)跑步、單車、滑輪運動wonderfulwaytonetworkandgettoknowotherpeople.Wearingreflectiveclothingwhenrunningisrecommended;ifyourunalone,besuresomeoneelseknowstheroute.Sincerunnersgenerallygoforanextendedperiodoftime,work

v.

tomeetpeoplewhomightbeusefultoknow,especiallyinyourjob交際rollerblade

n.

oneoftwobootswithasinglerowofsmallwheelsonthebottomwhichyouwearinordertotravelalongquicklyforenjoyment直排輪鞋pedestrian

n.

apersonwhoiswalking,especiallyinanareawherevehiclesgo行人NewWords

Activity3:Discussthefollowingquestionwithyourpartner.Whatdoyouthinkistheperfectsportfordoingbusiness,andwhy?Golf,itallowsyoutotalktoyourbusinesspartnerinarelaxatmosphereandwithplentyoftime.Whatisimportantwhencombiningsportwithbusiness?.Typeofsport.Theplacetohavesport.Timeofsport.TaskThree-OfficeEvents聯(lián)歡活動禮儀

1.公司聯(lián)歡禮儀Generalofficepartiesareusefulforbuildingmoraleandcelebratingaccomplishments.Theycanalsobeheldforspecialoccasions,suchasacolleague’s50thbirthdayorasuccessfulsalestargetaccomplishment.HostingtheOfficePartyAttendingtheOfficePartyActivity1:Discussthefollowingquestionwithyourpartner.

Supposingyouareaboss，howwillyouorganizeyourstuffforanofficecelebration?(openanswer)morale

n.theamountofconfidencefeltbyapersonorgroupofpeople,especiallywheninadangerousordifficultsituation士氣verify

v.toprovethatsomethingexistsoristrue,ortomakecertainthatsomethingiscorrect證實；作證dispute

n.anargumentordisagreement,especiallyanofficialonebetween,forexample,workersandemployersortwocountrieswithacommonborder辯論，爭論generosity

n.thequalityorconditionofbeinggenerous慷慨；寬宏大量sober

a.notdrunkoraffectedbyalcohol清醒的；未醉的NewWords2.同事活動禮儀Althoughmanypeoplekeeptheirworklivesseparatefromtheirprivatelives,everyonehasabirthday;manypeoplegetmarriedandhavebabies;andmanypeoplewilllosesomeonedeartothemwhileyouknowthematwork.Whatarethebestwaystomarkthesemilestoneswithcolleagues,clients,andbosses?BirthdaysWeddingsBabiesFunerals

Activity2:Discussthefollowingquestionswithyourpartner.Whenparticipatinginyourboss’sbirthdayparty,howtobehavetoshowyourcivility.-bepolite.-beactivebutnotnoisy.-showrespectorgratefulnesstoyourboss….perspective

n.aparticularwayofconsideringsomething洞察力anniversary

n.thedayonwhichanimportanteventhappenedinapreviousyear周年紀念日subordinate

n.apersonwhohasalessimportantpositionthanyouinanorganization下級；部屬discreet

adj.carefulnottocauseembarrassmentorattracttoomuchattention,especiallybykeepingsomethingsecret謹慎的intimate

adj.having,orbeinglikelytocause,averyclosefriendshiporpersonalorsexualrelationship熟悉的；親密的condolence

n.sympathyandsadnessforthefamilyorclosefriendsofapersonwhohasrecentlydied,oranexpressionofthis,especiallyinwrittenform哀悼；慰問NewWords3.送禮禮儀Givingandreceivinggiftscauseconsiderableconcerninbusiness,forobviousreasons.Giftscanbeusedappropriatelytothankclientsforbusiness,torewardsomeoneforajobwelldone,tocelebrateapromotion,ortocommemoratealong-termrelationship.Butgift-givingcanalsoveerintoundueinfluenceandbribery.

GiftatWorkplaceGiftsbetweenCompaniesFindingAppropriateGifts

Activity3:Discussthefollowingquestionswithyourpartner.

Whatshouldyoubehavewhenreceivingagiftfromabusinesspartner?-beclearthatthegiftisonlyforpersonalrelationbutnotbusinessaffairs.-bethankful-agiving-backgiftsisnecessary2.Whyisitimportanttogiveagifttoyourcoworkerinaspecialday?-memorate

v.torememberofficiallyandgiverespecttoagreatpersonorevent,especiallybyapublicceremonyorbymakingastatueorspecialbuilding紀念；慶祝bribery

n.moneyorapresentthatyougivetosomeonesothattheywilldosomethingforyou,usuallysomethingdishonest賄賂；受賄churlish

adj.rude,unfriendlyandunpleasant粗野的lavisha.morethanenough;verygenerous奢侈的；過分慷慨的extravagant

adj.spendingtoomuchmoney,orusingtoomuchofsomething奢侈的；過分的thorny

adj.describingaproblemorsubjectthatisdifficulttodealwith棘手的NewWords1.ExercisefornewwordsinthisModule.

Directions:explainthenewwordsinEnglishbyyourunderstanding,andmakeasentencewitheachofthem.ExerciseforModule31)cringe:tofeelembarrassedandashamedaboutsomethingButjustthethoughtofmentioningittohermadehimcringe.

2)generic:relatingtoorsharedbyawholegroupofsimilarthings;notspecifictoanyparticularthingTorunthetestnow,seeRuntheGenericTest.

3)reprimand:totellsomeone,esp.officially,thathisorherbehavioriswrongandnotacceptable

Shewasseverelyreprimandedforacceptingthemoney.

4)accusation:tosaythatsomeoneisresponsibleforacrimeorforhavingdonesomethingwrong

Theaccusationwasthathehadmurderedaman.

5)disseminate:tospreadorgiveoutsomething,especiallynews,information,ideas,etc.,toalotofpeopleTheyusethepresstodisseminateright-wingviews.

6)blather:totalkforalongtimeinasillyorannoyingwaySheblathersaboutgoodnessandbeautyandherowngenius.7)gripe:astrongcomplaint

Myonlygripeaboutthehotelwasthefood.

8)feedback:informationorstatementsofopinionaboutsomething.Didyougetanyfeedbackfromyourclients?

9)disseminate:causetobecomewidelyknownAmeetingcanbeagoodwaytodisseminateinformationtoseveralpeopleatthesametime.

10)hashout:decideonitafteralotofdiscussion

Theywereaskedtositdowntogetherandhashouttheirdifferencesbytheirleader.

11)havethefloor:haveone’ssay

IremindmyselfthatIhavethefloorandthatnobodyisgoingtointerruptme.

12)contempt:lackofrespect,despiseYoushouldnotexpressyourcontemptwhensomeoneelseisspeaking.

13)mingle：getinvolvedormixed-upwithAbuffetisagreatwaytobuildrelationshipsandallowpeopletomingle.14)juggle:throwandcatchseveralobjectssimultaneouslySetupglassesanddinnerbeveragesonthediningtablessothatyourguestsdon’thavetojugglefoodplatesanddrinks.15)utensil:animplementforpracticaluse(especiallyinahousehold)

Makesurethatalltheutensilsforeachcourseareonthetablebeforethefoodarrives.

16)copious:largeinnumberorquantity

Inacocktailbuffet,usuallythefoodisvaried,copious,andservedfromdifferentlocations.

17)flexibility:thequalityofbeingadaptableorvariable

Withthenewflexibilityintheworkday,businessisn’trestrictedtotheofficeortherestaurantanymore.

18)unavoidable:impossibletoavoidorevade

Sometimesbeinglateisunavoidablesoalwaysconfirmthestarttimeoftheeventorperformance,andplanaccordingly.

19)presumption:anassumptionthatistakenforgranted

Yourinvitationcarrieswiththepresumptionthatyouwillpayforthetimeyourguestsspendthereandfortheirfoodanddrink,ifany.

20)attire:clothingofadistinctivestyleorforaparticularoccasion

Ifyou’reparticipatinginsports,makesurethatyouhavetheproperattire.

21)obscene:offensivetothemindRefrainfromusinganyformofobscene,foul,ordisrespectfullanguagewhenyou’reoutinpublic.22)eyesore:somethingveryuglyandoffensive

Notonlyleavinglitteraroundisaneyesore,anditcancreateadanger.23)foremost:rankingaboveallothers

Rememberthatthegolfoutingisfirstandforemostabusinesseventandthatyourclientshavetolookgoodifyou’regoingtogetwhatyouwant.

24)contrived:artificiallyformalSomepeopletendtodismissofficecelebrationsortolookatthemascontrivedaffairsthatnoonereallyenjoys.

25)inmoderation:notexcessiveorextreme

Consumealcoholicbeveragesinmoderationinallbusinessandsocialsituations.

26)perspective:awayofregardingsituationsortopicsetc.

Fromacompanyperspective,celebratingtheanniversarydateofsomeone’semploymentismoreappropriate.

27)commemorate:markbysomeceremonyorobservation

Giftscanbeusedappropriatelytothankclientsforbusiness,torewardsomeoneforajobwelldone,tocelebrateapromotion,ortocommemoratealong-termrelationship.

28)overtone:anulteriorimplicitmeaningorquality

Flowerscanbegreatgifts,butyoushouldknowtheovertonesthateachflowermeans.

2.Dialogue.Directions:imitatethespeakers,andmakearoleplaywithyourpartner.Joe: HiSam,pleasetakeaseat.Goodmorning,Lucinda.Pleasesitdown.Howareyouboththismorning?(Together)SamandLucinda:Good,thanks.Joe: Iaskedyoubothtocomeinthismorningbecausethere’sbeenrumorsfloatingaroundthatyoutwoareinvolvedinapersonalrelationship.NowIknowthesekindsofthingscanbesensitive,butIdofeelwehavetodiscussit.Lucinda: Yes,therumorsare