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MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion.(2%*33=66%)1)Whenweclassifymanagersaccordingtotheirlevelintheorganizationtheyaredescribedas________.A)topmanagers,middlemanagersandsupervisorsB)functional,staffandlinemanagersC)generalmanagersandadministrativemanagersD)highlevelandlowerlevelmanagers2)AccordingtoMintzberg,whichmanagementcategoryincludestherolesoffigurehead,leader,andliaison?A)planningB)informationalC)interpersonalD)decisional3)Alargechemicalcompanynotonlydisposesofalltoxicwasteproperlyasoutlinedbylaw,butitalsospends$1milliondollarseachyearonresearchtodeterminebetterprocessesforallbusinessestouseindisposingoftoxicwastes.Thiscompanyisexhibitingwhichofthefollowing?A)moralobligat(yī)ionB)socialobligat(yī)ionC)socialresponsivenessD)socialresponsibilityApplicationofHofstede'sCulturalDimensionsKevinknewthatitwaslikelyhiscorporationwasgoingtoaskhimtogoabroadandmanagethenewchemicalfactorytheywerebuilding.Hewasexcitedabouttheprospectsbutalsoapprehensive.Hehadnevertraveledbeforeand,asfarashewasconcerned,therewasonlyonewaytodoanything-the"Americanway."Hedecidedsomeresearchwasinordertoatleastgetanideaaboutothercountries.Inhisreading,helearnedthatsomeculturesplaceahighpriorityonaloosesocialframework,wheretheyfeelprimarilyresponsibleforthemselvesandtheirimmediatefamily.Healsolearnedthatinsomesocieties,employeesshowagreatdealofrespectforthoseinauthority,andtitlesandrankcarrymuchweight.Somecountrieshavelittlejobmobilityandpracticelifetimeemployment.Healsolearnedthatsomecountriesarecharacterizedbyassertivenessandmaterialism.Nowhewonderediftherewasanyframeworktohelporganizehisthoughts.4)Aculturethatpracticeslifetimeemploymentwouldbedemonstratingwhichdimensionofnationalculture?A)individualismversuscollectivismB)quantityversusqualityoflifeC)uncertaintyavoidanceD)powerdistance5)The________ofRJNabiscois"tomeettheneedsofconsumersthroughinnovativemarketingandmanufacturingofhealthful,good-tastingproductsthat(yī)contributetoahealthylifestyleandconsumerwell-beingaroundtheworld,yieldingabove-averagereturnsovertimeandforourshareholders."A)tacticalplanB)missionC)environmentalplanD)strategicplan6)KrispyKremehasadistributionnetworkthatallowsfreshdoughnutstobetransportedtoconveniencestores,andsupermarkets.KrispyKremeoutletsbeforedawnsothatconsumerscanenjoythem.ThisisauniquesourceofcompetitiveadvantageforKrispyKremeknownasa(n)________.A)strategicopportunityB)organizationalstrengthC)organizat(yī)ionalcapabilityD)corecompetency7)AvariationoftheelectronicmeetingthatlinkstogethermediafromdifferentlocationsisA)e-commerce.B)theDelphitechnique.C)e-conference.D)videoconference.8)________isusedwhenmanagersmakeeverydecision,fromthealternatives,basedonaphilosophythat(yī)youdomakethebestdecision,nomatterhowlongittakes.A)Sub-optimizingB)OptimizingC)SatisficingD)Escalat(yī)ionofcommitment9)Whichofthefollowinghasnotcontributedtotheboundarylessorganization?A)changesintechnologyB)stat(yī)icenvironmentsC)complexanddynamicenvironmentsD)increasesintelecommunication10)Whatcanacompanydotoprotectitselffromsexualharassmentclaims?A)Documenteachactoroccurrence.B)Educateallemployeesonthisissue.C)Havemechanismsavailabletomonitoremployees.D)alloftheabove11)________arebarriersthatkeepusfromdoingwhat(yī)wedesire.A)StressorsB)DemandsC)ConstraintsD)Restraints12)________isthestudyofactionsofpeoplespecificallypeopleatwork.A)OrganizationalbehaviorB)HumanresourcemanagementC)OrganizationaltrainingD)OrganizationaldevelopmentApplicat(yī)ionofTeamRolesSarahhasjustreturnedfromaseminardealingwiththeresearchofMargerisonandMcCannwheretherolesofworkteammemberswasdiscussed.Sheisenthusiasticasshesetsdowntoselectmembersforthenewteamsheisdeveloping.HopefullySarahcanavoidsomeproblemsofpastteamsbyselectingindividualstofilltherolesneededbytheworkteam.Jimcomestomindimmediat(yī)ely.HeisoneofthemostimaginativepeopleSarahknows.Hecontinuouslycomesupwithnewandnovelideas;however,heisveryindependentandlikestoworkathisownpace.Ruby,ontheotherhand,hasanextremeconcernforfollowingpoliciesandrules.Sheisexcellentatexaminingdetailsandmakingsureallthefactsandfigureswillwork.Puttingthosetwotogetheronateam,though,mayposesomeinterpersonalproblemssincetheyaresodifferent.ThenthereisShane.Healwayshassuchstrongconvictionsabouthowthingsshouldbedone.However,hewillprotectthegroupfromoutsidersandgotobat(yī)tleforthem.Hewillhelpprovideteamstability.13)ShaneiswellsuitedtotheteamroleofA)reporter-advisor.B)assessor-developer.C)controller-inspector.D)upholder-maintainer.14)AccordingtoMaslow,apersonwhoislookingforaffection,belongingness,acceptance,andfriendshipisatwhichneedlevel?A)esteemB)physiologicalC)socialD)safety15)Fiedler'sLPCquestionnairepurportstomeasuretheleader'sbehavioralorientationaseither________or________.A)initiat(yī)ingconsideration;initiatingstructureB)employee-oriented;production-orientedC)delegat(yī)ing;participat(yī)ingD)task-oriented;relationship-oriented16)A(n)________systemdigitizesaspokenmessage,transmitsitoverthenetworkandstoresthemessageonadiskforthereceivertoretrievelat(yī)er.A)facsimileB)electronicdatainterchangeC)instantmessagingD)voice-mailApplicationofTypesofControlSamhasnotbeenreceivingtheinformationthatheneedsfromhiscurrentcontrolsystem.BythetimeSamreceivestheinformation,theactivityhasoccurredandthereisnothingthatcanbedone.Directsupervisionisusedextensivelyonthefloornow,sosomeactivitieshavebeenchangedbeforetheybecamecostlymistakes.ButSamwouldliketodobetter.Hewouldliketofixthingsbeforetheybreakandanticipatemoreoftheproblemsthatoccur.17)Supervisionisthebest-knownformofA)managementcontrol.B)concurrentcontrol.C)feedbackcontrol.D)feedforwardcontrol.18)Amanagerwhohasareputat(yī)ionforbeingopenandhonestandunderstandshowtomotivateemployeesandcustomersissaidtohavegood________skills.A)interpersonalB)technicalC)salesD)political19)ThefactthatintheUnitedStat(yī)esemployeesaregenerallynotinfearoraweoftheirmanagersisanexampleofwhichofthefollowingdimensionsofnationalculture?A)individualismversuscollectivismB)spaceacceptanceC)uncertaintyavoidanceD)powerdistanceApplicat(yī)ionofSWOTAnalysisTerryhadbeentoldtoreexaminethestrategicnichetheircompanyheldinthecosmeticindustry.Topmanagementdidnotwantthecompanycaughtunawareofanychangesoccurring.Terrybeganreviewingalistoffactorsinhismind.Therehadbeensomenegativepublicitylatelyduetocosmetictestingonanimals.Theanimalswerewelltreat(yī)ed,buttheywereusedtotestnewproducts.Positively,salesindustry-widewasup10%.Womenwerebuyingmorecosmeticsingeneral,whichwasnothingbutgoodforthecompany.Anotherpositivefactorwastheirpersonnel.Theyhadgoodpeopleworkinginthecompany,particularlyinresearchanddevelopment.TheonlyothernegativeTerrycouldfindwasthattheadvertisingcampaignthatwasbegunlastyearhadnotshowntheresultstheyhadhopedfor.Somethingneededtobedoneinthatdepartment.Terrybegantocompilehisreport.20)Thequalityofthecompany'spersonnelwouldbeclassifiedaswhichofthefollowing?A)opportunityB)strengthC)threatD)weaknessApplicationofDecisionMaking:AContingencyApproachItseemsthatallDaveaccomplishesismakingdecisions.Everytimeheturnsaround,someonewantshimtodecideononemorething.Justtodaythesecretarycameinandaskedifshecouldreorderpaperforthefaxmachine.Somehowthatseemedlikeadecisionhereallydidnotneedtodealwith.Ifhecouldavoidthosetypesofdecisions,thenwhentheforemancameinwiththenewsofamajorpieceofequipmentthatneedsrepair,inwhichtherepairbillwillbealmostasmuchasanewmachine,Davecouldfocusmoretimeandattentiononthemorecomplicatedissues.21)Davereliesonrulesofthumborpastexperiencetomakedecisions.Basedonthistendency,hewillmostlikelyA)selectthefirstsolutionthat(yī)works.B)conductextensivetofindthebestalternativesolution.C)seekacreativesolution.D)noneoftheabove22)Theprocessof________involvesmakingdecisionsabouthowspecializedjobsshouldbeallocated,therulestoguideemployees'behaviors,andat(yī)what(yī)leveldecisionsaretobemade.A)organizingB)planningC)organizationdesignD)controlling23)Whichofthefollowingshouldbethebasisforevaluationofatrainingprogram?A)instructorpersonalityB)difficultylevelofthetrainingC)improvementinactualemployeejobperformanceD)entertainmentvalueApplicat(yī)ionofOrganizationalChangeKristaisunsurewhattodonext.Hercompanyisabouttoimplementaradicalnewtechnologytransformat(yī)ionthatwillaffecteverypersonintheorganization.Theyarebasicallyupdatingtheirplanttothe21stcentury,andalmosteverythingischanging.Kristaisinchargeofassistingthemembersofthecompanywiththeplannedchanges.Sinceitisalong-termchangethatisorganizat(yī)ion-wide,managementfeltthatsomeoneneededtofacilitatethechangebecause,inessence,itwaschangingthecultureofthecompany.ThefirstthingKristadidwastoaskemployeesaspecificsetofquestionsabouttheperceivedchanges.Fromthisdata,Kristat(yī)henneededtodecidewhattodonext.AnoutsideconsultanthasbeenhiredtohelpKristadiagnosetheinterpersonalprocessesthatneededimprovement.Themovefromfunctionaldepartmentalizationtoworkteamswasachangenecessitatedbythenewtechnology.Thiswasamajorchangeforemployeeswhohadworkedinspecificdepartmentsformostoftheircareers.Furthermore,theteamswillhavetointeractwitheachotherastheyusethenewtechnology.Kristafeelsthathertaskisalmostoverwhelming.24)Theoutsideconsultantwasperformingwhichofthefollowing?A)intergroupdevelopmentB)surveyfeedbackC)teambuildingD)processconsultationApplicationofShortcutsUsedinJudgingOthersFrederichas15salesemployeesforwhomheisresponsible.Inthenextmonth,hemustconductperformanceevaluationsforallofhisemployees.Hisemployeesareallsodifferent,sometimesitseemstoFredericthereisnowaytogiveanhonestappraisalofeachindividual.Justthismorning,forexample,twoemployeeswerelatefortheweeklysalesmeeting.FredericcanneverrememberJakebeinglatebefore,butCarolislateeveryweek.Carol'sconstanttardinessfortheirweeklymeetingistheprimarycharacteristicthat(yī)comestomindwhenFredericsitsdowntodoherperformanceappraisal.Jake,ontheotherhand,isalwaysontime,alwayshashisreportsinbytheirduedate,andalwaysmeetsalldeadlines.ThenthereisGeorge.Georgeishisoutstandingsalesperson.EachmonthFredericexpectsmorebusinesstobewrittenbyGeorgethanthepreviousmonth,andGeorgeneverletshimdown.AtleastFredericknowshecandependonGeorge.25)Carol'sbehaviorseemsconsistenttoFrederic.HewillprobablyconcludethatherbehaviorisA)distinctive.B)internallycaused.C)aself-fulfillingprophecy.D)externallycaused.26)TeamscanserveasasourceofjobsatisfactionforallofthefollowingreasonsexceptA)theyincreasesecurityfromconformity.B)theyenhanceemployeeinvolvement.C)theyincreaseemployeemorale.D)theypromoteworkforcediversity.27)Inequitytheorypropositions,ifpaidaccordingtoquantityofproduction,underrewardedemployeeswillproducea________unitsincomparisonwithequitablypaidemployees.A)smallnumberofhighqualityB)largenumberofhighqualityC)smallnumberoflowqualityD)largenumberoflowquality28)Lewinfoundthatworkqualityandgroupsatisfactionwerehighestusingwhichleadershipstyle?A)laissez-faireB)autocraticC)dictat(yī)orialD)democrat(yī)ic29)________isaconflictmanagementstrategythatinvolvesreducingdifferencesordistancebetweenpartiesintheconflictandfacilitatingcooperation.A)AccomodationB)CompetitionC)CompromiseD)Avoidance30)Whichofthefollowingisaqualityofaneffectivecontrolsystem?A)economyB)complexityC)stabilityD)singularcriteria31)PerformingthetaskrightandconsideringtherelationshipbetweeninputsandoutputsisA)goalat(yī)tainment.B)effectiveness.C)amanagementcharacteristic.D)efficiency.32)Alargepulpandpapercompanymeetsallfederalguidelinesandobeysalllawsrigorouslyasitcutsdowntimber.Theprimaryconcernofthiscompanyiscomplianceandprofitmaximizationforitsstockholders.Thiscompanyisexhibitingwhichofthefollowing?A)moralobligationB)socialresponsivenessC)socialresponsibilityD)socialobligation33)EachMBOobjectivemusthaveA)areferencetoquality.B)aspecifieddollaramount.C)apercentagechangespecified.D)aconcisetimeperiod.TRUE/FALSE.Write'T'ifthestatementistrueand'F'ifthestatementisfalse.(1%*34=34%)34)Managerscanbeclassifiedintermsofeithertheirlevelintheorganizationatwhichtheyworkandortheirareaofspecializat(yī)ion.35)Allorganizat(yī)ionsdevelopasystematicstructurethatdefinesandlimitsthebehavioroftheirmembers.36)AsmanagerofXithropy,Inc.youmaybecomeregularlyconfrontedwithdecisionsthathaveadimensionofsocialresponsibility.Examplesofmajorfactorswouldbedecisionsaboutdistribution,advertising,employeeinsurance,orlengthofworkweek.37)Moralresponsibilityreferstoabusinessfirm'sobligationtopursuelong-termgoalsthataregoodforsociety.38)Planningisexactlywhatisneededinordertomoreeffectivelymanageachaoticenvironment.39)Uncertaintyandchangeproduceaneedformoreeffectiveplanningintoday'sbusinessenvironment.40)Groupthinkexplainswhygroupsmakemoreaccuratedecisionsthanindividuals.41)Therationaldecision-makingprocessisthebasisforallcreat(yī)ivework.42)Thespanofcontroltodayisincreasinglybeingdeterminedbyanalyzingcontingencyvariables.43)Operationalefficienciescanbeachievedbyreducingthenumberoflayersandlevelsofmanagementandincreasingthespanofcontrol.44)Therealisticjobpreviewcancostthetimeandeffortofselectionbecauseitgivescandidatesachancetodecideifthejobisrightforthemregardlessoftheirskillsorqualifications.45)Anorganizationalculturethatfostersinnovationacceptsambiguityandhasalowtoleranceforrisk.46)Peoplewhohavehigheremotionalintelligencearebetterabletosucceedincopingwithenvironmentaldemandsandpressures.47)WhenStageII(storming)ofteamdevelopmentiscomplete,therewillberelativelyclearleadershipwithintheteam.48)Motivationisapersonaltrait;somepeoplearemotivated,andsomepeoplearenotmotivated.49)Managersarepeoplewhoareabletoinfluenceothersandwhopossessmanagerialauthority.50)AnIntranetisanorganizationalcommunicat(yī)ionnetworkthatusesInternettechnology,andallowsauthorizedusersinsidetheorganizationtocommunicatewithcertainoutsiderssuchascustomersorvendors.51)Personalobservationasaformofcontrolmeasurementrequireslittletime.52)First-linesupervisorsareresponsiblefordirectingtheday-to-dayactivitiesofoperativeemployees.53)Today,blue-collarindustrialworkersaccountforover40%oftheUnitedStatesworkforce.54)Aprojectisanexampleofasingle-useplan.55)Nominalgrouptechniqueallowsindividualstooperateindependently.56)Authority

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