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culturalduediligencestudywelcomeagenda:presentationoffindingsq&asessionculturalduediligencestudypresentationoffindingsculturalduediligencestudydatacollectedfromaroundtheworldinbothcompanies:127individualexecutiveinterviews138focusgroupsspanning1,500paringandcontrastingpre-mergehpandcompaq2.definitionssimilarities-thingsthatthepeopleineachcompanyperceivedaboutthemselvesthatmatchedtheothercompanydifferences-thingsthatthepeopleineachcompanyperceivedaboutthemselvesthatwereatoddswiththeothercompanyuniquecommentary-thingsthatpeopleineachcompanyexpressedveryoftenwhichthoseintheothercompanytalkedmuchlessabout3.thefindingsreflectperceptionscongruencemodeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization5inputhponhpsimilaritiesproudaboutHPlegacyindustryconsolidatingdisadvantagedinsupplychainandoverheadcostsgoodproductsuniquecommentaryprideinsuccesslinkedtoinnovationtechnical/engineeringheritagegoodreputationwithcustomerspowerhistoricallywiththebusinessandthebackendcompaqoncompaqsimilaritiesstrongbrand,productsandservicesindustryconsolidatingdisadvantagedinsupplychainandoverheadcostsgoodproductsuniquecommentaryhistoricallyfast,nimble,andabletoexecutetraditionallyshort-termfocusedfastgrowththroughnewbusinessmodelredefinedcomputinglandscape6congruencemodeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization7strategyhponhpsimilaritiestop-downstrategy;mid-managementnotinvolvedneedforplanningandexecutionprocessdifferences

strategyislong-termorienteduniquecommentarystrategyincreasinglyunclearasyougodowntheorganizationstrategyhastobetranslatedintosomethingconcretecompaqoncompaqsimilaritiesstrategycomesthroughatop-downprocesslittle/nostrategicprocessdifferencessusceptibletofrequentchangesindirectioncustomerfocusedwithashort-termorientationtowardthemarket;interfereswithinvesting/buildingforthefutureuniquecommentarytendencytobeinfluencedmorebymajorcustomeraccountsthantechnologicaladvancements8congruencemodeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization9workhponhpdifferencesrespectforprocessstrongplanningandfinancialprocessesworkprocessisorganizationallybased,verticallystrong,workswelluniquecommentaryautonomyinmanagingone’sownworkisthenorm;accountabilityatindividualleveluppermanagementdoesnotseemtobeheldaccountableinthesamewayasotherspoorcross-functionalaccountabilitiesandownershipofworkcompaqoncompaqdifferencesprocessseenasbureaucracy,aversiontoprocesseslackofclear,disciplinedprocessesworkprocess:swatteamsuniquecommentarytechnologyisgreatinformationsystemsarenotintegratedmultitaskingisanormwork-lifebalanceisnotachieved10congruencemodeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization11peoplehponhpsimilaritieslowcredibilityinleadershipdifferencesleadershipfocusedonrelationships(howthingsgetdone)uniquecommentarymulticultural,diverse,dedicatedworkforceteam-orientedlosingthe“familyfeeling”lowerlevelsofmanagementareinformal;topmanagementismoreformalandremovedrecentchangesledtolowmoralecompaqoncompaqsimilaritieslowcredibilityinleadershipdifferencesleadershipachievement-oriented,ruggedindividualists(whatgetsdone)uniquecommentarypeoplearebright,committed,andworkhard,longhoursgoodinterpersonalrelationshipslearninghappensonthejobinsufficientinvestmentintraininganddevelopmentpeopledonotfeelempowered,exceptinfield12congruencemodeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization13formalorganizationhponhpsimilaritiesgoalschangetoooften;theyareunclear,executionnotenforcednoconsequencesfornotmeetingobjectives;performancemetricsunclearorabsent,differacross“silos”front-end/back-endstructureexacerbatedproblemswithaccountabilityhpishorizontallychallengedmorepowermovingtothefront-endorganizationhpisbecomingmorecentralizeddifferencesnocommonprocessfordecisionmaking;verytop-down,slow,longdecisioncycletimes;butthoughtfulandhighinvolvementgeneralperceptionthatdecisionsarerarelymade,buttendtostickoncemadecompaqoncompaqsimilaritiesgoalschangefrequentlyandnotsynchronizedbetweenfront-endandback-endorganizationspeoplearenotheldaccountable;structureandmeasurementsystemscloudaccountabilitystrongmatrixmanagementleadingtofuzzylinesofaccountabilitiesperformancemanagementinconsistent,generallypoorplanningandcontrolcross-organizationalcollaborationdifficultcountrymanagersarekingsmanythingsareverycentralizeddifferencesdecisionsmadequicklyalotof“checkingin”tomakeadecision,iterativedecisions,top-down14congruencemodeloutputinputenvironmentresourceshistorystrategysystemunitindividualworkpeopleformalorganizationinformalorganization15informalorganizationhponhpasstrengthsimilaritiesstrongsenseofethicsstrongcustomer-focus(makegreatproducts)teamculture,havetobepartofthegroupgettingresultsisrewarded,sometimeseffortwithoutaresultgetsrewardedhavingbignewideasisvaluedtreatpeoplewithdignitymultiplesubculturesdifferencesconflictavoidanceandover-compromisearenormaltitlesnotreferenced,egalitarianuniquecommentary“silomentality”failuredeservesasecondchancediversityandpeoplearevaluedcompaqoncompaqsimilaritiesethicalbehaviorisenforcedstrongcustomerorientation(makewhattheywant)teamworkisvaluedhighlyresults/bottom-linefocused,sometimeseffortwithoutaresultsgetsrewardedopennesstogood/newideasdon’tpubliclyembarrasspeoplemultiplesubculturesdifferencesconflictaddresseddirectly/openly,aggressive,brashtitlesarereferenced,abundant,hierarchicaluniquecommentaryinitiative,flexibility,“goforit”attitudearevaluedrelaxed/flexworkenvironment;longworkinghourshereandnoworientation16concernsabouttheothercompany17culturalduediligencestudyadvicetocarly&michaelfrominterviewsandfocusgroups:beinclusivedefineyourworkandrolesdefine/communicatewhatyouwantthenewcompanytobebeboldclarifyrolesandorganizationstructuretakeactionquicklycontinuetocommunicatealot;behonest,butbesensitiveinwhatyousayculturalduediligencestudyregion-specificfindingsCom駕par覺iso鉗no庸fhpwith臉Com尾paq傅--No瞇rth錦Amer集icaCul糖tur碎al伍gap殺di絮ffe規(guī)ren示ces抽ar巨es池tat畏ist牌ica呀lly濁si吧gni義fic耕ant怕.Compaq’sAverageHP’sAverage20Comp傲aris倒ono椒fhpwit帆hC誤omp擁aq告--L缸ati輩nA派mer精icaCul迷tur涌al簡gap榴di沾ffe悉ren消ces漏ar染es傾tat割ist聲ica繼lly巡壽si忍gni培fic冶ant酷.Compaq’sAverageHP’sAverage21Com不par塊iso沖no卡fhpwith檔Com襯paq別--EM縮慧EACult做ural攀gap觀dif鋸fere卷nces漿are旨sta仙tist趨ical瘦lys扒igni棗fica鏡nt.Compaq’sAverageHP’sAverage22Comp喂aris收ono篩fhpwit撞hC跨omp喘aq弓--A衫sia尾Pa疲cif酒icCul遣tur昌al經(jīng)gap職di唱ffe尋ren贈ces席ar螺es針tat田ist熄ica挽lly籃si追gni怠fic伙ant哀.Compaq’sAverageHP’sAverage23Comp露aris乏ono運fhpwith秤Com嘆paq封--En柔t(yī)erp虜rise婦wid傭eCult杰ural前gap幼dif晴fere必nces倦are誓sta厭tist誼ical縮慧lys作igni治fica重nt.Compaq’sAverageHP’sAverage24cul項tur甘al辱due穩(wěn)di燒lig專enc風es城tud濫yin宰sum尊mar爹y.叛.產(chǎn).wea惕lso稱hear文dpe辨ople脂say娛tha禍t:both乏com味pany落cul傘ture尿swe貪rei鄉(xiāng)豐ntr蠅ansi芒tion猛bef尖ore臟the例merg犧erthe永dire與ctio艙nth隙ate敘ach棟cult悉ure筒need神edt定ota巡壽kew珍as,準actu諸ally斯,to謎ado言ptt善hes選tren纏gths閱of調(diào)the蒜othe樂rso,盛ify邪oui撓nteg吃rate爛wel煌l,b笛uild昌ing悲one妥ach備othe億r’s罵stre灘ngth確s,t單hep創(chuàng)oten炮tial芒for賤suc差cess撤is死grea彼tcult勸ural雙due鋼dil態(tài)igen弱ces確tudycult嘩ural頂cor省ners幻玉tone付snewhpcul盟tur孩al輩cor果ner適sto誤nes(rele焦ase表1.0)valu潤espas鬼sio湊nf貴or餡cus音tom瓶erstrus疾t&鋒resp摧ectachi評evem甲ent哥&co肉ntri遭buti坑onunco奇mpro鞠misi于ngi躁nteg日ritytea圣mwo委rkmea者nin林gfu賽li呼nno簡vat綠ionspee未d&真agil堆ityprof悔itglo襲bal趕c象iti媽zen捉shi膏plea頃der麻shi桑pcapa咳bili角tyempl楚oyeecomm識itme坑ntcor諸por沸ate少ob辭jec畏tiv扣escus員tom真erloy刷alt拌ygro獸wthmark序etlead猜ersh編ipmet笨ric鋤s&殃r養(yǎng)ewa賽rdsstr逼uct孤ure帆&預pro毛ces偏sesstra咱tegi雄esbeh劈燕avi逗orspoli鉤cies儀&prac去tice騾s27less透ons克lear炸nedfirs罪t,t闊houg卡hth狼ere效were貼imp這orta名ntd衫iffe女renc尿esb紀etwe平ent萌hep合re-m忌ergehpand莖co穗mpa現(xiàn)qo藝rga藥niz乖ati泊ons堅,t叫her躲ew泛ere誤a臣gre偏at甜man莊ys后imi座lar胃iti璃es;縮慧an灑d,捏the堂re鋪wer翠ea揮gr貍eat對ma密ny射pos膚iti孝ve扶cha猾rac朽ter株ist擋ics誦th資at稿bot繁hc蛛omp架ani駁es魂sha于red帝(f循or個exa賓mpl贈e,餓the傭em蹄pha蜓sis宜on秤te均amw狡ork磁)tom鳳inim孕ize綢unpr瓜oduc伶tive彩con藏flic細tmo獻ving遲for都ward基,th丟ere頸are橡seve瓶ral搶less醋ons紛ori寄mpli囑cati臨ons悉from均thi屬sst村udy談for每how剛wew府ork宿toge呼ther最:focu共san維dbu比ild魯upon度our吸com稍mon巴stre孟ngth鼻scom春et和oa敲gre膜eme翁nt名abo期ut管the轉(zhuǎn)ap學pro傍pri易ate偶ti象me罪hor曠izo誼n(搬lon津g-t嶄erm詢vs艘.s筋hor弱t-t餐erm樂)f透or鳴any叉bu己sin捆ess閣st鋸rat益egy由or葬se遣to機fs最tra密teg孔iesclar挪ify鼠the積mean報ing倘oft旬erms身or導lang競uage蝴tha聽tpe站ople死are面usi扶ngb際efor跌ema口king究jud準gmen釀tsa森bout形oth叫ers坊--t馬wop酸eopl悠ema觸ybe踩thi住nkin回gab膝out畏diff五eren米tth少ings路whi液let季alki晶nga索bout個the逐sam灰esu黃bjec汁tagr見ee門up趙fro存nt耽on用an竟app徑roa毅ch育to栽dec遙isi扒on恥mak啞ing捷to粱en艱sur搜et腫hat滅ev惰ery蔬one四is舊on施th維es倉ame奴pa賠ge索bef乏ore革en敏ter誓tai亭nin昨gd貢isc洲uss幫ion給ab助out災th招es上ubj削ect玻ma籮tte閘rtak拴ep估eop送le’膜sn冰eed召sa糠nd濤exp持eri島enc薦e(薪e.g倆.,幣com候for埋td倉eal穗ing膀wi故th增con盾fli失ct,炮or憐ien極tat醋ion搖to宜hi民era桌rch挨y)嚷int捉oa約cco周unt擊in渣ho易wy郊ou福app打roa弓ch屬pro唱ble勝ms鉆and闊in味ho柔wy殘ou倆int外era餓ct環(huán)to滴sol創(chuàng)ve耀pro獎ble翠mswher挎ega新pso扮rsi訴mila握riti火esa蛛rec右onsi糖sten使tac漏ross厭the爬ent鍋erpr飼ise,束use慕the況sam童eap筐proa完cht愈ocl躍osin令gth她ega貞psa南ndb大uild套ing揮upon蜘pos習itiv誕esi民mila犧r(nóng)iti暢es28cul眾tur送al雜due預di欺lig填enc依es案tud雄yThe嚴resu給lts鼓oft族heC方DDw蜂ill達bep碑oste予don胃the憂new難hpwa紗ywe丑bpag車e.球See伸the汁foll灘owin亭gur威lfo貸rmo蟲rei芬nfor蜓mati雙ono市nCD巡壽Dan茫dth刑ecu供ltur鮮alc未orne揪rsto吸nes半oft竭hen做ewhp:htt驅(qū)p:/葵/hp因now坡.hp阿.co薯m/v惕isi呀on-做str斥ate驚gy/抽new塑hpw證ay9、靜夜終四無鄰下,荒居夫舊業(yè)貧除。。4月-羨234月-2筑3Frid隔ay,榴Apri起l28遮,20挺2310、雨中黃芽葉樹,燈有下白頭人刪。。18:專55:趴2518:未55:掠2518:5咽54/28喚/202杰36:幻玉55:2產(chǎn)5PM11、以我潑獨沈久密,愧君匆相見頻右。。4月-2浴318:且55:攜2518:跳55Apr-央2328-A廚pr-2藥312、故人恭江海別血,幾度臺隔山川艱。。18:5愚5:2518:塔55:枝2518:內(nèi)55Fri忠day固,A駁pri忙l2蛾8,遺202堆313、乍見刊翻疑夢知,相悲趴各問年雪。。4月-2原34月-2相318:5伐5:2518:置55:碗25Apr譽il床28,責20殊2314、他鄉(xiāng)生駁白發(fā),舊叛國見青山妻。。28雷四月宣202帝36:5療5:2采5下愛午18:5拒5:254月-2礙315、比不足了得就僵不比,兄得不到賴的就不瓜要。。額。四月為236:55盞下午4月-方2318:挑55Apr勻il晃28,孟20縮慧2316、行動出塵成果,工榜作出財富浴。。2023蓮/4/2哀818膜:55:閘2518:券55:宮2528A晨pril柿202食317、做前,籌能夠環(huán)視跌四周;做蘇時,你只研能或者最家好沿著以毯腳為起點姨的射線向臉前。。6:55細:25煩下午6:5劃5下古午18:靠55:座254月-懂239、沒有剝失敗,鐮只有暫到時停止慌成功!耐。4月-2繁34月-督23Frid毛ay,宏Apri遍l28潛,20土2310、很多兔事情努己力了未盼必有結(jié)托果,但溪是不努錄力卻什黑么改變朱也沒有彼。。18:床55:游2518:由55:愧2518:靜554/2漫8/2擠023恩6:吃55:察25德PM11、成功曾就是日堡復一日脆那一點嗚點小小杰努力的陪積累。筋。4月-2主318:版55:翻2518:查55Apr牌-2328-A悔pr-2因312、世間尤成事,藏不求其讓絕對圓替滿,留勝一份不新足,可贊得無限斥完美。突。18:5給5:2518:躺55:噴2518:5陡5Fri喬day鳳,A晃pri活l2崗8,英202剝313、不知笨香積寺皺,數(shù)里唉入云峰委。。4月-椒

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